IBM Software Group | Tivoli

CCMDB 7.2

2

IBM Software Group

CCMDB 7.2 at a Glance

Time to Value: Quick deployment via automation and out of the box content.

Visualization: Make it easy to view and understand CIs and process flows.

Audit Variance Remediation: Easily correct Audit variances.

Simplified Change Process: Simple flow that includes more automation and guides the user through every step.

Automated Impact Analysis

Restricted Change Schedules: Changes cannot be scheduled during blackout periods.

Multi-Customer/Service Provider support

3

IBM Software Group

CCMDB 7.2 Details Contents

CMDB Initialization

Configuration Management

Change Management

Additional Improvements

IBM Software Group | Tivoli

CMDB Initialization

Deployment steps to populate a CMDB with Actual (discovered) CIs as well as creating Authorized CIs that are needed by your business processes.

Authorized CIs

Actual CIs

Discovered CIs in TADDM

Import

Promote

5

IBM Software Group

Importing Discovered CIs

Business Value:Improve time to value by making it quicker and easier to get the CIs needed for

you business.

CCMDB 7.2: Additional filter capabilities for importing discovered CIs from TADDM:

– Better control over the data that gets imported by specifying which CI types to include and exclude, as well as better performance due to less data.

– Increased flexibility and control by specifying depth by CI type. Performance improvements. Automate configuration of ITIC TADDM CI adapters, which import CI. Improved documentation.

Actual CIs

Discovered CIs in TADDM

Import

6

IBM Software Group

Creating an Authorized CI Space

Business Value:Improve time to value by making it quicker and easier to get the CIs needed for

you business.

CCMDB 7.2:New and improved CI design tool, Deployer’s Workbench. It allows

administrators to easily design the Authorized CI Space that their Authorized CIs will exist in by choosing which CI types and relationships are critical to their business. Features include:

– Best Practices Authorized CI Spaces. They can be used as is and can be imported into a CCMDB server with 2 clicks.

– Drag and drop from Best Practices CI Spaces, Common Data Model, or Actual CI Space to create your own Authorized CI Space easily.

– Easily import and export CI Spaces from one environment to another.

– Documentation to guide you through every step.

Authorized CIs

7

IBM Software Group

Deployer’s Workbench 7.2 Easily update CI Type properties, including attributes

Shows how many CIs you have, to help decide which CI Types should be included.

2 Best Practices Authorized CI Spaces: Comprehensive and Simple.

New relationship view, to easily see relationships.

8

IBM Software Group

CI Promotion

Business Value:Improve time to value by making it quicker and easier to get the CIs needed for

you business.

CCMDB 7.2:CI Promotion allows Authorized CIs to be created from Actual CIs and then linked

to the corresponding Actual CI.

Update promotion was added to allow customers to promote again CI's that have been previously been promoted. This includes:

– Ability to sync existing authorized CIs with promotion.

– Ability to sync attribute values and create related CIs that are newly discovered.

– Expand the promotion scope and "re-promote" to create additional related CIs.

– Add an attribute from a classification and all CI instances are affected.

– Requires a RFC to update any CI that is in a protected state.

Authorized CIs

Actual CIs

Promote

IBM Software Group | Tivoli

Configuration Management

10

IBM Software Group

View CI Topology

Business Value:Improve service performance (reduce outages) and reduce costs (remove audit

fines) by identifying the CIs that are critical to your business and understanding how they are related to each other.

CCMDB 7.2:A new graphic topology view was added to easily view and identify important CIs.

Features include:

Available in CI application, Actual CI application, and Change application for viewing Impacted CIs.

Easy configuration to see exactly what is important for your business. Icons that make it easy identify CIs, what state they are in, and can be

configured if needed.

11

IBM Software Group

CI Topology Viewer

Filters to display or highlight CI relationships, classifications and depth of topology.

UI Generic Controls to pan, zoom, view overview, and select part of a diagram.

View CI status, descriptions and additional info on CIs..

2 views. Business view only shows CI classifications that are critical to the Business (these are configured when creating or updating the CI classifications).

12

IBM Software Group

CI Management

Business Value:Provide accurate Authorized CIs to allow business processes to run successfully and

efficiently.

CCMDB 7.2: Improved CI Names. A new name field was added to all CI Applications.

– The field uses improved logic to provide a more descriptive name.

– This new name field can be edited by users.

Discovered CI's in TADDM that get deleted will get deleted in the Actual CI Space. – History will be kept of all deleted Actual CIs and can be viewed with a report.

– Queries can be run to find Authorized CI's that are linked to a deleted Actual CI, so the user can handle appropriately.

Out of the box queries added to allow users to immediately get the information they need: – Actual CI's that are and are not link to an Authorized CI.

– Authorized CI's that are and are not linked to an Actual CI.

13

IBM Software Group

CI Auditing

Business Value:Provide accurate Authorized CIs to allow business processes to run successfully

and efficiently.

CCMDB 7.2:Immediately remediate an audit variance by updating an Authorized CI to reflect

the Actual value.

14

IBM Software Group

CI Auditing Cont.

Business Value:Provide accurate Authorized CIs to allow business processes to run successfully

and efficiently.

CCMDB 7.2:Determine exactly what remediation is needed from an audit variance:

Create a Change or Service Request to handle the remediation of an audit variance.

View approved Changes for a CI when viewing an audit variance to help determine if there was an approved change that caused the variance.

View CI attribute history while viewing an audit variance. View the last audit results for the same CI.

IBM Software Group | Tivoli

Change Management

16

IBM Software Group

Simplified Change process

Business Value:Reduce costs by making it quick and easy to process a change, and reduce risk and

impacts by planning and communicating the change before it actually occurs.

CCMDB 7.2:New workflow based Change Process provided out of the box. Invocation of automated impact analysis & scheduling Approval enhancements Multi-level Change authorization Support for multiple approvers at each level (e.g. multiple CAB's) Easy to add additional adhoc approvers as needed Enhanced job plans to capture impact assessment workflow assignments

17

IBM Software Group

Simplified Change Cont.

A new Progress Map provides a visual representation of the states that change record has to progress through for completion...

New tabs that align with each major phase in the Change process and contain the information relevant to that phase.

18

IBM Software Group

Simplified Change Cont.

Workplan Map is a visual representation of all activities and tasks.

It exists on a new tab in a Change to provide a snapshot or visual indicator of all tasks. It includes the status for individual tasks, tasks in a hierarchy, and shows task dependencies.

19

IBM Software Group

Impact AnalysisBusiness Value:Reduce risk caused by a change by easily and accurately determining the impacts

ahead of time.

CCMDB 7.2:Automated identification of possible service outages.

Two techniques provided to determine impacts: Calculated

– Engine executes a set of (configurable) rules against the CMDB

– Follows relationships to find all impacts Historical Analysis

– Data mining of previously identified impacts

– Re-use work done previously

Database

WebSphere

E-Storefront Purchasing

Operating System

Computer System

20

IBM Software Group

Impact Analysis Cont.

View impacts in a Topology View.

View Summary (and manage impacts) in a tabular view.

21

IBM Software Group

Define Change Process Behavior

Business Value:Provide a convenient way to make the completion of a Change easier, more

efficient, and more repeatable across similar Changes.

CCMDB 7.2:Define process behavior in an easily configured format. Set the criteria/condition that is then used by the Change process to apply

the response plan. Once the response plan is applied, the behavior is executed. Examples:

– Assign owner to new Changes

– Assign job plan to a Change

– Define Standard Changes

22

IBM Software Group

Avoid Blackout Periods

Business Value:Minimize the severity of impacts and disruption to services.

CCMDB 7.2:Blackout periods identify critical business periods when outages would be

expensive.

Automated Change scheduling will avoid blackout periods Can apply to all CI's or to selected CI's Configuration Item application shows blackout periods for the CI Blackout period approvers can be specified

Get a Change schedule approval vote if an implementation task is scheduled during the blackout period.

Blackout period has a type to indicate what is allowed– Restricted

– Lockdown

23

IBM Software Group

Detect Schedule Conflicts

Business Value:Minimize the severity of impacts and disruption to services.

CCMDB 7.2: View all schedule conflicts and their details directly in a Change.

Three types of conflicts: – Change Window

– Blackout Period

– CI (multiple Change implementations scheduled for a CI at the same time)

Change Implementation Schedule highlights conflicts

Change process workflow adds additional approvers if conflicts exist

Nightly background calculation identifies Changes with conflicts

Out of the box query in Changes app to view and select all Changes with conflict.

Out of the box report lists all Changes with conflicts

IBM Software Group | Tivoli

Additional Improvements

25

IBM Software Group

Multi-Customer enablement

Multi-Customer enablement or Service Provider support allows management of Change and Configuration for multiple Customers in single instance deployment.

New applications to manage multiple customers.

26

IBM Software Group

Additional Improvements

Additional Middleware / OS Platform SupportWebLogic, Solaris, AIX 6.1, SuSE 9 & 10 for Z, RedHat 4 & 5 for Z, RedHat 5 64 bit,

Windows Server 2008, SuSE 9 & 10

LDAP is now an optional requirement

Automated Uninstall of CCMDB

Linux support for admin workstation

TADDM no longer required to be up and running before installing CCMDB