ICAO Dangerous Goods Inspector’s Workshop

ICAO Dangerous Goods Inspector’s WorkshopGM 06 - Periodic Inspection Procedures

Slide 1Revision 05 – March 2008

Topics of Chapter 06• 6.1 Periodic inspections• 6.2 Operation manual and other staff

instructions inspection (Chapter 5, section 5.3)

• 6.3 Training programs Inspection (Chapter 5, section 5.4)

• 6.4 Staff Training Inspection• 6.5 Consignment inspection at cargo

facilities (package and documents)

ICAO Dangerous Goods Inspector’s WorkshopGM-06 – Guidance Manual – Chapter 6 - Periodic Inspection Procedures


Topics of Chapter 06• 6.6 Ramp inspection (loading and

stowage)• 6.7 Passenger handling inspection• 6.8 In-depth audits• 6.9 Other places inspection• 6.10 On site action / Initial action findings• 6.11 Preparation of report and record

keeping• 6.12 Follow-up



6.1Periodic inspections



6.1 Periodic inspections

6.1 Periodic inspections• 6.1.1 The periodic inspections are to

assess the adequacy of the procedures established by the operator, to verify that the operator keep the information in the reference manuals up to date, to check that consignments of dangerous goods meet the requirements, the manner of handling and storing dangerous goods in airport premises and the method of loading and stowage on aircraft are carried out according to the requirements.



6.2Operation manual and other staff instructions inspection

(Chapter 5, section 5.3)



6.2 Operation manual and other staff instructions inspection

6.2 Operation manual and other staff instructions inspection

• 6.2.1 The aim of the periodic inspection of the operations manual and other staff instructions is to confirm the adequacy of the information provided to the staff.

• It also confirms that any handling agent has copies of the relevant parts of the manual or other instructions concerning the operator’s policy and procedures.



6.3Training programs Inspection

(Chapter 5, section 5.3)



6.3 Training programs Inspection

6.3 Training programs Inspection• 6.3.1 Following the initial inspection of

the training programs, periodic inspections are to be made of a selection of the actual training courses being given to establish that the training is in accordance with the objectives and syllabus / curriculum.



6.4Staff Training Inspection



6.4 Staff Training Inspection

6.4 Staff Training Inspection• 6.4.1 A staff training inspection is to

confirm that all relevant staff of the operator or handling agent have been trained, that the training has been to the required standard and given within the required periods.



6.4 Staff Training Inspection• 6.4.2 The inspection will check on the

training of all those involved, by asking a selection of them about the recurrence of their training and of what, in general, it consisted.

• All those involved covers everyone from the flight and cabin crew (where relevant) to the ground handling staff.



6.4 Staff Training Inspection• Checks are also be made of training

records to confirm that they show sufficient details to establish what training has been given to an individual, when it was given and when refresher training will be required.




APPENDIX “6-1”Training record inspection checklist






N am e of O rganization R E D A Irlin es

Date 1 8 F E B 200 8

N am e and Ti tle o f Dangerous G oods Coordinator Jam es A l la w a y, D a n g ero us G o od s C oo rd in a to r Telephone (9 99 ) 25 .4 8 .17 65

Fax (9 99 ) 2 5 .48 .7 886

E-m ail ja m es.a lla w a y@ red a irlin es. com

Location

Airport N am e K iw i To w n

Closest C ity K iw i To w n

Country F an ta sia Is la nd

N am e of Facility R ed A irlin es C a rg o F a cility Address o f Facility R ed A irlin e s C a rg o 2 865 C a rg o S treet , K iw i To w n , F a n ta sia Is lan d

Availability of Training Records YES NO Are the records of tra in ing available w hen requested? X

If N o, spec ify why:




Content of Training Records

N am e of the em ployee M ild red F u lcher Joan n e A h la d io tis X av ier Su arez T he m ost recent tra in ing com pletion date 23 O C T 07 22 D E C 07 22 D E C 07 R ecurrent tra in ing w ith in 24 m onths o f p revious tra in ing

N /A , in itia l tra in ing on ly N o (N o te 1 ) Yes

A descrip ti on, copy o r re ference to tra in ing m ateria ls used to m eet the requ irem ents

R E D A IR L IN E S C a rg o A ccep ta nce D an ge ro us

G ood s Tra in ing (A p p rova l # 200 8-0 004 )

R E D A IR L IN E S C a rg o A ccep tan ce D a nge rous

G ood s Tra in ing (A p p ro va l # 200 8-0 004 )

R E D A IR L IN E S C a rg o A ccep ta nce D ang e ro us

G ood s Tra in ing (A p p ro va l # 200 8-0 004 )

N am e and address of the organization provid ing the tra in ing

R E D A IR L IN E S 123 A irp ort R oa d B an ana C ity , F a n ta sia Is lan d

R E D A IR L IN E S 123 A irp ort R oad B an ana C ity , F a n ta sia Is lan d

R E D A IR L IN E S 123 A irp ort R oad B an ana C ity , F an tas ia Is land

A cop y of the certifica tion showing that a test has been com ple ted sa tis factorily in the em p loyee file

Y e s Y e s Y e s

C opy o f record o f tra in ing attached Y es Yes Yes N ote N o te 1 - Joa nne A h la d io tis d id a seco n d in itia l tra in ing (22 D E C 0 7 ) fo llow in g h er re tu rn fro m a m a tern ity lea ve.




N am e and Ti tle o f Inspector L ee A , K a y, In s p ec to r

Signature

L ee A , K ay D ate

1 8 F E B 0 8

Telephone (9 9 9 ) 2 5 .3 5 .25 5 4

Fax (9 99 ) 2 5 .3 5 .25 0 0

E-m ail L ea .K a y@ F IC A A .F I

6.5Consignment inspection at cargo

facilities (package and documents)



6.5 Consignment inspection

6.5 Consignment inspection• 6.5.1 The aim of

checking consignments of dangerous goods is to determine that, as far as can be ascertained from an external check, the packages and their associated documents comply with the requirements;



• it also aims to determine, as far as possible, that associated documentation (e.g. air waybill, dangerous goods transport document, acceptance check list, notification to the Pilot-in-command) meets all applicable requirements.

• A consignment inspection consists of a package inspection and a documents inspection.




• Consignment inspections are carried out, also to determine whether or not the operators/handling agent’s procedures are being followed.

• Inspections are carried out in the operator's or handling agent's premises and after the dangerous goods have been accepted for transport or whilst they are still in the care of the operator or handling agent.







• 6.5.2 Both export and import consignments are to be inspected but with the emphasis on export consignments since, if a consignment is found which does not comply with the requirements, action can be taken to prevent it from being loaded on an aircraft and investigation made into how it was offered for transport and accepted in the state in which it has been found.




• Import consignments are also to be checked, since although they have been carried by air, the finding of evidence of non-compliance with the requirements needs to be reported to the State where the goods were originally loaded on an aircraft.




• If a consignment inspection is part of an in-depth inspection, check there are procedures in place that are suitable for handling dangerous goods, given the nature and scale of the operation; including recurrence of training, acceptance procedures, notices at cargo acceptance points, loading procedures and provision of information (manuals, NOTOC, emergency response guidance).




• 6.5.4 When an inspection is scheduled, adequate notice should be given to advise the operator / handling agent and arrangements made for access to relevant areas.

• In some circumstances the inspection may be made without giving prior notice.

• However, this may not always be practicable or desirable.




• If arrival is unannounced, the most senior operational person on duty should be contacted and informed of the inspection.

• It should be confirmed which consignments are available for inspection and, if necessary, a final decision made on what will be checked.




APPENDIX “K” “CONSIGNMENT INSPECTION

CHECKLIST”







N am e of O rgan ization R E D A ir lin es

D ate 2 1 F E B 2 00 8

N am e and Ti tle o f Dangerous G oods Coord ina tor Ja m es A l la w a y, D an g ero u s G o od s C oo rd ina to r Telephone (9 9 9 ) 2 5 .4 8 .1 7 6 5

Fax (9 99 ) 2 5 .4 8 .78 8 6

E-m ail ja m es .a lla w a y@ red a ir lin es . co m

Location

Airport Nam e K iw i To w n


Country F a n ta sia Is la n d

N am e of Facility R ed A irlin es C a rg o F a cility Address of Facility R ed A ir lin e s C a rgo 2 8 6 5 C a rg o S tree t , K iw i To w n , F a n ta sia Is la n d N am e and Ti tle o f Contact Person Z a n d ra F. P l o g er C a rg o M a na g er Telephone (9 9 9 ) 2 5 .4 8 . 7 6 5 1

Fax (9 99 ) 2 5 .4 8 .78 8 6

E-m ail Z a bd ra .P lo g er@ reda irlin es.co m



6.5 Consignment inspectionType of O peration X Year Long M a i n t e n a n c e O n l y Ad H oc

Seasonal C argo Acceptance O n ly Sub-C ontract

D angerous G oods Hand led (Based on h isto rica l da ta) YES N O If yes - > Av erage quantity o f package per year C om m ercial D angerous G oods Cargo accepted at S tation X X 0-999 1,000-9,999 +10,000C argo A i rcra ft O nly quantities of D angerous G oods accepted at S tation X 0-999 1,000-9,999 +10,000

N on-D angerous G oods C om m ercia l C argo accepted at S tation X 0-999 X 1,000-9,999 +10,000

D angerous G oods C O M AT accepted at S ta tion X X 0-999 1,000-9,999 +10,000N ote

Hidden Dangerous Goods Warning Ye s FD G N /C N /A Ye s FD G N /C N /A

X W here docum ents are accepted X W here the cargo is accepted N ote T h e po s te rs w h ere do cu m en ts a re a ccep ted are w orn o u t a n d sh ou ld b e rep la ce d .




Reference Docum ents Ye s N o N /C N /A Ye s No N /C N /A X National Regulations X O PS m anual

X State’s exem ption X C om pany policy - Em bargo /restrictions

X ICAO T echnica l Instructions X C om pany - E m ergency procedures

X Supplem ent to the ICAO Tech nica l Instructions X IATA D angerous G oods R egu la tions

X IC AO - Em ergency response guide X LabelM aster A ir Sh ipper

D ocum ents Last version / edition Status O p era tion s M a n ua l R ev 06 (J A N 08 ) U p to d a te

E m erg en cy P ro cedu res R e v 03 (D ec 07 ) U p to d a te

L o ad ing M a n ua l R ev 00 (M ar 07 ) U p to d a te




Dangerous Goods Consignm ent Inspection 1 PACKAG E / OVERP ACKS 1.1 M ARKINGS OK FDG N/A N/C 1.1.1 Proper Shipping N am e inc lud ing techn ica l nam e (if app.) and

U N No X

1.1.2 N am e and address o f sh ipper and consignee X Package specification m arkings: X - C orrect code for type X - C orrect packing group for contents (X , Y or Z ) X - C orrect gross m ass (com bination packs) X

1.1.3

- Legitim acy of m arkings, if can be checked X 1.1.4 Explos ives - ne t quantity and gross m ass X

R efrigerated liquefied gases - ind ication of: X - U pright position X - “Keep upright” X

1.1.5

- “D o not drop - handle w ith care” X 1.1.6 D ry Ice / C arbon D io xide So lid - net m ass X 1.1.7 “L im ited quantity “ X 1.1.8 “D iagnostic Specim en” if Instruction 650 used X




Radioactive m aterials Markings: - Industria l type: TYPE IP -1, TYPE IP -2, or TYPE IP -3 X - Industria l package T ype 2, T ype 3 or T ype A : (VR I CO D E) of the country

X

- Type A , T ype B (U ), Type B (M ), or Type C X - Type B (U), Ty pe B (M ) and Type C packages - design identifier / tre fo il sym bol

X

1.1.9

- P ackages > 50kg gross m ass, X Over pack - M ark ings of packages clearly v isib le or reproduces on outside

X 1.1.10

- For UN specificatio n m arkings or Type A , B or C , sta tem en t: “overpack”

X




1.2 LABELLING OK FDG N/A N/C Hazard label(s): X - Appropr ia te to contents X

1.2.1

- Correct specification X 1.2.2 Num ber for prim ary / subsid iary risk X 1.2.3 “C argo A ircraft O n ly” label, if requ ired X 1.2.4 Package orienta tion labels x 2 , if required X 1.2.5 ‘C ryogenic L iquid” labels if required X 1.2.6 For m agnetized M ateria l, handling labe l if required X 1.2.7 Keep away from heat X

Radioactive m aterials labelling: - T ransport Index for (Cat II & III on ly) X - Contents and activity X - T wo labe ls on oppos ite s ide X

1.2.8

- F issile m ateria l label (CSI) for other than excepted X 1.2.9 Radioactive m ateria l, excepted package X 1.3 Condition OK FDG N/A N/C 1.3.1 Package appears to be in good condition X




Dangerous Goods Consignment Inspection 2 DOCUMENTS 2.1 DANGEROUS GOODS TRANSPORT DOCUMENT OK FDG N/A N/C 2.1.1 Num bered if m ore then one page X 2.1.2 Nam e and address of shipper X 2.1.3 Nam e and address of consignee X 2.1.4 Statem ent of “Passenger & C AO ” or “CAO ” X

Correct order for: - UN /ID no. X - P roper shipping nam e X - C lass / d iv ision X

2.1.5

- Packing group X 2.1.6 Sequence of descrip tion of D angerous Goods X

Additional inform ation X - Subsid iary risks X - Num ber of packages X - Net quantity / gross m ass fo r each package X - Packing instruction num ber X - Specia l provision reference X - "over pack used" X - ‘L im ited quantity” X

2.1.7

- ‘Salvage package ’ X




2.1.8 In fectious substances - contac t nam e & te l no X Packages of m ixed dangerous goods: X - “Q ” va lue sho wn and does not exceed 1.0 X - Segregation requ irem ents m et X

2.1.9

- Se lf reactive subs. D iv ision 4.1 and 5.2, indication that the package m ust be protecte d from d irect sun light and heat

X

- Declara tion that the goods are properly packaged, m arked and labelled and in accordance w ith the applicable regu lations

X 2.1.10

- Declaration m ust be s igned and dated by the shipper X Radioactive m aterials: - “R adioactive m ateria ls” if no t part o f nam e X - Nam e or sym bol o f rad ionuclide(s) X - Descrip tion of physica l or chem ical fo rm or specia l form if not part o f nam e

X

2.1.11




- Total activity for LSA-II, LSA-III, SC O -I and SC O -II X - C ategory of package(s) or over pack(s) X - T ransport index (es) (Cat II & III on ly) X - Package d im ensions (Cat II & III only) X - C ertificates (i.e .: special form , Type B package des ign) X - Supplem entary requirem ents for loading, stowage, carriage, or a sta tem ent that no such requirem ents are necessary

X

- Em ergency arrangem ents appropriate to the consignm ent. X 2.2 AIR W AYBILL (if used) OK FDG N/A N/C 2.2.1 Statem ent concerning the a ttached docum ent “shipper ’s

declaration” X

2.2.2 “Cargo A ircraft O nly” X 2.2.3 S tatem ent for “Excepted packages of rad ioactive m ateria ls” X 2.3 EXEMPTIONS / SPECIAL APPROVALS OK FDG N/A N/C 2.3.1 Copy of docum ent attached (exem ptions or approval) X 2.3.2 Cond itions com plied w ith X




Dangerous Goods Consignment Inspection 3 ACCEPTANCE CHECK LIST OK FDG N/A N/C 3.1 Use of check lis t and accurate com pletion X 4 NOTOC/NOTIFICATION TO CAPTAIN OK FDG N/A N/C 4.1 Use of a N O TO C X

Inform ation for each item : X - AW B no. X - P roper shipping nam e and U N/ID no X - C lass / d iv ision, subsid iary risks and Com patib ility group for C lass 1

X

- Packing group and num ber of packages X - Net quantity / g ross m ass X - Load ing location on a ircraft X - Ind ication “C argo A ircraft O nly ” X - Po int of unloading X - Category & transport index – rad ioactive m ateria ls X

4.2

- ind ication of a S tate exem ption X 4.3 - C onfirm ation that no dam aged / leaking packages, from

person responsib le for load ing X




5 TRAINING OK FDG N/A N/C 5.1 Adequate num ber o f tra ined staff on duty X 5.2 Acceptance staff received in depth tra in ing X 5.3 Recent tra in ing w ith in 24 m onths X

Employees Names Position Date of last training M ild red F u lch er C a rg o A ccep tan ce s ta ff 2 3 O C T 0 7

L o is F . K e n t C a rg o A ccep ta n ce s ta ff 16 N O V 06 R ud o lf S . Va verka C a rg o A ccep ta n ce s ta ff 16 N O V 06 Joh n J ,. B u erg ey H a n d ling sta ff 20 A U G 07

T h om as K . R ob in son H a nd lin g s ta ff 20 A U G 0 7




Observation

T he po sters w h ere d ocu m en ts a re a ccep ted a re w orn o u t a n d sho u ld b e rep la ced . 4 .2 T hree N O TO C w ere fo un d m issing th e AW B nu m bers (02 JA N 0 8 F lt 03 4 , 07 7 a nd 07 9 Nam e and Ti tle o f Inspector L ee A , K a y, In s p ec to r

Signature

L ee A , K ay Date

21 F E B 0 8

Telephone (9 99 ) 2 5 .3 5 .25 54

Fax (9 99 ) 2 5 .3 5 .25 00


• 6.5.5.2 The inspection will check that the marking and labelling requirements have been met, that the type of packaging used is permitted and of the correct specification, for radioactive material packages the radiation level and that the packages are, or would appear to have been, in a fit state for transport.




• 6.5.5.3 Package of dangerous goods should only be opened in exceptional circumstances and then only with extreme caution.

• If a package is to be opened, the potential hazard from the contents needs to be taken into account and care exercised.




• Any package opened during an inspection must, before being forwarded to the consignee, be restored to its original condition by qualified persons.

• During the course of their duties, Security Staff may be considering opening packages consigned as cargo.







• However, packages of dangerous goods should be opened in exceptional circumstances with the assistance of specialist qualified persons.




• 6.5.6 Document inspection• 6.5.6.1 A document inspection is to

determine, as far as possible, that a dangerous goods consignment meets all applicable requirements.

• Information is contained in several documents and to transport out a thorough check it is necessary to cross refer from one document to another.




• 6.5.6.2 Where the operator or handling agent has packages of dangerous goods in his premises, the associated documents are to be checked.

• Where there are no packages available, a document check only is made.




• 6.5.6.3 The method is to look at the documents for every consignment that was carried during a specific period.




• 6.5.6.4 For export consignments, the documents that need to be inspected are:a) The Air Waybill;b) The Dangerous Goods Transport

Document (Shipper’s Declaration);c) The Acceptance Check List;d) The “Notice to Captain” or “Notification

to Pilot-in-command”;e) Other documents relating to a

consignment that may assist in assessing it.




• 6.5.6.5 The purpose of inspecting the Air Waybill, Dangerous Goods Transport Document and other documents relating to a consignment is to ensure that they have been completed correctly and that, as far as can be ascertained, the correct classification and method of packing was used.




• 6.5.6.6 The Acceptance check list is inspected to establish that the operator or handling agent uses a form or other system which allows for completion by the acceptance clerk, either manually or mechanically, and that consignments of dangerous goods were accepted in accordance with the requirements or that any errors were correctly identified.




• The “Notice to Captain” or “Notification to Pilot-in-command” (NOTOC) is checked to establish that all the required information was given, that the form was correctly signed and that the loading / stowage requirements were met.




• 6.5.7 Inspection of general cargo for suspected undeclared dangerous goods

• 6.5.7.1 There is an increasing tendency for undeclared dangerous goods to be consigned as general cargo.

• There are safety implications with this practice, since it results, among other things, in the commander not being aware of all the potential hazards that may be present on an aircraft.




• 6.5.7.2 Inspections of general cargo are made in association with consignment checks at cargo acceptance facilities.

• Inspections of general cargo are helpful to know what is transported and undeclared dangerous goods can be discovered during those inspections.




• 6.5.7.3 The method of carrying out an inspection is to examine carefully all the general cargo or a representative sample of it, or to examine the documentation available such as air waybill or invoice.




• When inspecting a package, concentrate on looking for hazard labels, UN packaging specification markings and other markings and labels that are required to be used when consigning declared dangerous goods or which relate to identification of substances hazardous to health;




• The method of carrying out an inspection is to examine carefully all the general cargo or a representative sample of it, or to examine the documentation available such as air waybill or invoice.




• Should anything be found which appears to be suspicious, the relevant transport documents (such as an invoice or air waybill) should be checked for any additional indications which suggest the goods are dangerous goods or conversely that they are not.




• If it cannot be ascertained with certainty whether or not the goods are dangerous goods, the operator or handling agent should be asked to retain the goods and the shipper should be contacted and asked for a copy of the material safety data sheet (MSDS). In the absence of any other evidence to the contrary, the information on the MSDS should be believed.
















• 6.5.8 Follow-up action• 6.5.8.1 If suspected undeclared

dangerous goods are found it is likely it will be considered that a dangerous goods incident has occurred.




• “Dangerous goods incident. An occurrence other than a dangerous goods accident associated with and related to the transport of dangerous goods by air, not necessarily occurring on board an aircraft, which results in injury to a person, property damage, fire, breakage, spillage, leakage of fluid or radiation or other evidence that the integrity of the packaging has not been maintained. Any occurrence relating to the transport of dangerous goods which seriously jeopardizes an aircraft or its occupants is also deemed to be a dangerous goods incident.”



6.6Ramp inspection

(loading and stowage)



6.6 Ramp inspection• 6.6.1 Ramp inspections take place on

or adjacent to an aircraft and, sometimes, also in a warehouse / freight shed prior to loading, with the aim of checking that the operator has prepared for loading and loaded the aircraft according to the principles of the Technical Instructions, that the training for the crew (both flight and cabin crew, if appropriate), …



• … that all required manuals/staff instructions, etc, are on board and up-to-date and that any necessary approvals / exemptions are being carried and the conditions on them have been complied with.



6.6 Ramp inspection

• 6.6.2 A ramp inspection is likely to be concerned primarily with confirming that loading and stowage of dangerous goods meets the requirements of the Technical Instructions.



6.6 Ramp inspection

• 6.6.3 Loading and Stowage• 6.6.3.1 An inspection on loading and

stowage includes ensuring that dangerous goods are adequately secured to prevent movement, that any radioactive material has been stowed so the required segregation distances can be maintained; …



6.6 Ramp inspection



6.6 Ramp inspection

• …that any cargo aircraft only dangerous goods are on the main deck and accessible, as far as required by the Technical Instructions;

• and that toxic or infectious substances are not in close proximity to animals or foodstuffs.



6.6 Ramp inspection



6.6 Ramp inspection7;2.4.1 Loading on cargo aircraft

Packages or overpacks of dangerous goods bearing the “Cargo aircraft only” label must be loaded in such a manner that a crew member or other authorized person can see, handle and, where size and mass permit, separate such packages or overpacks from other cargo in flight. Hazard warning labels and the “Cargo aircraft only” label must be visible.



6.6 Ramp inspectionThis provision does not apply to:

a) substances of Class 3, Packing Group III, without a subsidiary risk;

b) toxic and infectious substances (Class 6);

c) radioactive material (Class 7);

d) miscellaneous dangerous goods (Class 9).

• 6.6.4 Training• 6.6.4.1 Training records of Ground

Crews should be inspected in their office.

• 6.6.4.2 An inspection of the training for flight crew and cabin crew consists of talking to the crew or a representative selection of them and asking for details of their last training, when it was and who carried it out.



6.6 Ramp inspection

• Their names should be recorded and the operator, subsequently, asked to send details of their training records.

• The training inspection should also confirm that both flight and cabin crew understand what actions to take in the event of emergencies whilst the aircraft is in flight, as required by the Technical Instructions.



6.6 Ramp inspection

• 6.6.5 Manuals and Staff Instructions• 6.6.5.1 An inspection on the manuals

and staff instructions consists of looking in the aircraft library to see if there is a copy of the Operations Manual;

• there should also be a copy of the ICAO document Emergency Response Guidance for Aircraft Incidents Involving Dangerous Goods or similar information in another form.



6.6 Ramp inspection

• The inspection should confirm that there are instructions for actions in emergencies, including notification to Air Traffic Services, as set down in the Technical Instructions.

• 6.6.5.2 If a major non-compliance is suspected and it is believed that the safety of the aircraft will be at risk if it is allowed to make the flight, dangerous goods should be unloaded from the aircraft, or detention of the aircraft should be considered.



6.6 Ramp inspection

APPENDIX “6-3” “Ramp inspection checklist”



6.6 Ramp inspection



6.6 Ramp inspection

Nam e o f O rgan ization R E D A irlin e s

Date 2 2 F E B 20 0 8

Nam e and Ti tle o f Dangerous G oods Coordinator Ja m es A l la w a y, D an g erou s G o o d s C o o rd in a to r Telephone (9 9 9 ) 2 5 .4 8 .1 7 6 5

Fax (9 9 9 ) 2 5 .4 8 .7 8 8 6

E-m ail ja m es.a lla w ay@ red a irlines . co m

Location

Airport Nam e K iw i To w n


C ountry F a n ta s ia Is la n d

Location G a tes 1 5 -43 Nam e and Ti tle o f Contact Person H o y C u llu m R a m p L ea d , R ed A irlin es Telephone (9 9 9 ) 2 5 .4 8 . 6 6 5 1

Fax (9 9 9 ) 2 5 .4 8 .7 6 5 6

E-m ail H o y.C u llum @ re da irlines .co m



6.6 Ramp inspection

Type o f O peration X Year Long M a i n t e n a n c e O n l y Ad H oc

Seasonal C argo A cceptance O nly Sub-Contract

Dangerous G oods H andled (Based on h istorica l data) YE S NO If yes - > Av erage quantity o f package per year Com m ercia l D angerous G oods C argo accepted at S tation X X 0-999 1,000-9,999 +10,000Cargo A i rcraft O nly quan tities of D angerous G oods accepted at S ta tion X 0-999 1,000-9,999 +10,000

Non-D angerous G oods C om m ercia l C argo accepted at S tation X 0-999 X 1,000-9,999 +10,000

Dangerous G oods C O M AT accepted at S ta tion X X 0-999 1,000-9,999 +10,000N ote



6.6 Ramp inspection

Reference Documents Ye s No N /C N/A Ye s No N /C N /A X National Regu lations X O P S m anua l

X State ’s exem ption X C om pany po licy - E m bargo/restrictions

X IC AO T echnica l Instructions X C om pany - Em ergency procedures

X Supplem ent to the IC AO Tech nica l Instructions X IATA D angerous G oods R egulations

X IC AO - Em ergency response gu ide X Labe lM aste r A ir Shipper

Docum ents Last version / edition Sta tus O pera tion s M a n ua l R ev 06 (JA N 08 ) U p to d a te

E m ergency P ro ced ures R e v 03 (D ec 07 ) U p to d a te

L oa ding M a nu al R ev 00 (M ar 07 ) U p to d a te



6.6 Ramp inspection

Ramp Inspection 1 PACKAGE CONDITION OK FDG N/A N/C 1.1 Package appears to be in good condition N o dam age – N o

leaking X

2 NOTOC/NOTIFICATION TO CAPTAIN OK FDG N/A N/C 2.1 Use of a NO TO C X

In form ation for each item : - AW B no. X - proper sh ipp ing nam e and UN/ID no X - c lass / d ivis ion, subsid iary risks and C om patib ility group for C lass 1

X

- packing group and num ber of packages X - net quantity / gross m ass (if app licable X - load ing location on a ircraft X - ind ication “C argo A ircraft O nly” if app licable X - po int o f un loading X - category & transport ind ex – rad ioactive m ateria ls X - if applicable indication of a S tate exem ption X

2.2

- Confirm ation no dam aged/leak ing packages, from person responsib le for load ing.

X

2.3 Ind ica tion from the p ilo t-in-com m and that the in form ation has been received.

X



6.6 Ramp inspection

3 LO ADING AND SECURING 3.1 All A ircraft OK FDG N/A N/C 3.1.1 Correct loading of liqu ids X 3.1.2 G oods segregated and secured as required X 3.1.3 Toxic & in fectious substanc es segregated from anim als /

foodstuffs X

Radioactive m ateria ls: 3.1.4 - separated from persons, film & anim als (m inim um distance) X Unit Load D evices: - segregation requ irem ents m et X - correct load ing of liqu ids X - goods secured aga inst m ovem ent X - hazard labels v isib le or tag used X - “CAO ” labels visib le or tag used X

3.1.5

- if tag used: red hatching on both side, d im ension 148 X 210 m m

X

3.1.6 Check load ing position conform s to N O TO C X



6.6 Ramp inspection



6.6 Ramp inspection



6.6 Ramp inspection



6.6 Ramp inspection



6.6 Ramp inspection

3.2 Passenger and Combi Aircraft OK FDG N/A N/C 3.2.1 No “C argo A irc raft O nly” loaded X 3.2.2 Aircraft w ithout m ain deck “C lass B ” ho lds: - no da ngerous

goods in m ain deck ho ld X

3.3 Cargo A ircraft OK FDG N/A N/C 3.3.1 Accessib ility requirem ents m e t fo r cargo a ircra ft on ly

dangerous goods X

4 EXEMPTIONS / SPECIAL APPROVALS OK FDG N/A N/C 4.1 Conditions com plied w ith X 5 INFORM ATION OK FDG N/A N/C 5.1 O perations M anual has su itab le entry X

Hold ing on board aircraft copies of: - O perations m anual X - IC AO ER G (or s im ilar) X - a ll appropriate leg islation X

5.2

- a ll re levant approvals, exem ptions, e tc X



6.6 Ramp inspection

Ramp Inspection 6 TRAINING OK FDG N/A N/C 6.1 Adequate num ber of tra ined staff on duty X 6.2 Acceptance sta ff received in depth tra in ing X 6.3 Tra in ing given to ground handling staff X 6.4 Recent tra in ing w ith in 24 m onths X

Employees Nam es Position Date of last training C a p ta in L arry W illia m H u m p h reys F lig h t c rew 17 M AY 05 F /O L . J . R ed m o n d F lig h t c rew 0 1 D E C 05 J . S ch u ler C a b in c rew 0 3 M A R 0 5 G len p earce C a b in c rew 09 JU L 05 L o is Ay len C a b in c rew 1 2 JU N 05 J . C o rn e ll C a b in c rew 0 3 M A R 0 5 J .A . M ich ae l P a qu in C a b in c rew 09 JU L 05 H o y C u llu m H a nd lin g s ta ff 22 S E P 0 6 A d e lino Vierra H a nd ling s ta ff 22 S E P 0 6 C h a rle s P en rod H a nd ling s ta ff 1 7 N O V 0 5



6.6 Ramp inspection

Observation Tw o a ircra fts in sp ec ted .

- F lig h t X R 0 4 4 on a irb u s A 34 0 X X -R A A - F lig h t X R 03 4 on a irb u s A 3 4 0 X X -R A B

Nam e and Ti tle o f Inspector L ee A , K a y, In s p ec to r

Signature

L ee A , K ay D ate

2 2 F E B 0 8

Telephone (9 9 9 ) 2 5 .3 5 .25 5 4

Fax (9 99 ) 2 5 .3 5 .2 5 0 0


6.7Passenger Handling

inspection



6.7 Passenger handling inspection

6.7 Passenger handling inspection• 6.7.1 In addition to the common

inspection to inspect (training, reference documents, documentation, etc.) the Technical Instructions requires that the operator (or his handling agent) to provide information for passengers about the types of dangerous goods forbidden from transporting aboard aircraft.



• This information must consist of notices, warning passengers of the prohibition on dangerous goods in baggage, to be prominently displayed and in sufficient number so that passengers see them during their normal progression through departure procedures.







• 6.7.2 The aim of inspecting information provided for passengers is to ascertain that operators (or their agents) are providing such information.




• 6.7.3 The method of inspecting notices is to check those areas in terminals where the operator (or his handling agent) issues tickets, checks in passengers and assembles them to board an aircraft.




• The inspection should confirm that notices are at the required places (check-in desks, ticket sales desks and operator maintained aircraft boarding areas).

• Notices should be conspicuous and in sufficient number so as to be seen by passengers during their normal progression through the check in procedures through to departure.







• 6.7.4 The method of inspecting warning material in or with tickets is to ask to look at passenger's tickets.

• Passengers must be assured that the inspection concerns operator's responsibilities and in no way directly involves them.







APPENDIX “6-4” “Passenger Handling Information

checklist”






6.7 Passenger handling inspectionNam e of O rgan iza tion

R E D A ir lin es Date

2 3 F E B 20 0 8 Nam e and Ti tle of Dangerous Goods C oordinator Ja m es A lla w a y , D a n g ero u s G o o d s C o o rd in a to r Telephone (9 99 ) 2 5 .4 8 .1 76 5

Fax (9 9 9 ) 2 5 .4 8 .78 8 6

E-m ail jam es.a llaw a y@ reda irlin es. com

Location

Airport N am e K iw i To w n


C ountry F a n ta sia Is la n d

Location K iw i To w n In te rna tio na l A irp o rt C o un ters A 1 -7 , B 1 -7 an d C 1 -7 , G a tes 15 -4 3 Nam e and Ti tle of Contact Person Vick i Ya n cey S ta tio n M an a g er, R e d A ir lin es Telephone (9 99 ) 2 5 .4 7 . 25 9 7

Fax (9 9 9 ) 2 5 .4 7 .76 6 6

E-m ail Vick i.Ya ncey@ r eda ir lin es.com

Type of O peration X Year Long M a i n t e n a n c e O n l y Ad H oc

Seasonal C argo Acceptance O nly Sub-C ontract




Reference Docum ents Yes N o N /C N /A Ye s No N /C N/A X National R egulations X O PS m anual

X State ’s exem ptio n X Com pan y policy – Em bargo / restrictions

X IC AO Technica l Instr uctions X Com pany - Em ergency procedures

X Supplem ent to the ICAO Technica l Instructions X IATA D ange rous G oods

Regulations

X IC AO - Em ergency response guide X LabelM aster A ir Shipper

Docum ents Last version / ed ition Status G rou nd H a nd ling M a n ua l R ev 0 6 (J A N 0 8 ) U p to d a te

E m ergen cy P rocedu res R ev 03 (D ec 0 7 ) U p to d a te

Yes Yes




Passenger Handling Procedures Are the Passeng er Handling S taff aware of Ye s FD G N /C N /A Procedures for handling of wheelchairs or other battery-powered m obility a ids w ith non-spillable batteries X Procedures for handling of wheelchairs or o ther battery-powered m obility a ids w ith spillable batteries X

Procedures for handling of D ry Ice in Passenger o r C rew baggage X

Procedures for dealing w ith undeclared or m isdeclared dangerous goods found in b aggage X N ote

Hidden Dangerous Goods Warning Ye s FD G N /C N /A Ye s FD G N /C N /A X W here tickets are issued X Aircraft boarding areas

X W here the passengers are checked

N ote - N o H id d en da n g ero u s g o o d s w a rn in g a t g a te 7 a n d 8

FD GYes

FD GYesFD GYes




Passenger Handling Inspection

TRAINING OK FDG N/A N/C Adequate num ber of tra ined s taff on duty X Acceptance staff received in depth tra in ing X Training g iven to ground hand ling staff X R ecent tra in ing w ith in 24 m onths X

Employees Names Position Date of last training Vick i Ya n c ey S ta tio n M a n a g er 1 7 M AY 0 7 G ordo n M cC an n e l A am o th P a ssen g er H a n d lin g A gen t 0 1 D E C 0 7 A n d rew A n th o ny A b a te P a ssen g er H a n d ling A g e n t 0 3 M A R 0 7 E de lm iro ( E d) A b a d P a ssen g er H a n d ling A g en t 09 J U L 0 7 G ary A lb ero P a ssen g er H a n d lin g A gen t 1 2 JU N 0 7 Ign a tiu s A d a n g a , P a ssen g er H a n d lin g A g en t 0 3 M A R 0 7 M a ria R ose A b ad P a ssen g er H a n d lin g A gen t 0 9 JU L 0 7 Vinc en t A b a te P a ssen g er H a n d lin g A g en t 2 2 S E P 06 H ein r ich B . A ckerm a nn P a ssen g er H a nd lin g A g en t 2 2 S E P 06 Joa n n e A h lad io tis P a sseng er H a n d lin g A ge n t 1 7 N O V 0 7




Item s Com monly Seized Ye s No N/C N /A Ye s No N/C N /A

Cam ping Fue l X U ndeclared D ry Ice X

M atches X Paint X

Large quantity o f ligh ters X Antique barom eter w ith m ercury X

Lighter fue l X C arbon d ioxide cartridge X

Self defence Spray X Large quantity o f lith ium batte ries X

Fireworks X Large quantity o f cosm etic aeroso ls X

O ver p roof a lcoho l (m ore than70% per vo lum e) X M arine F lares X

G as re fill for ha ir curle r X Insect repellent aerosol X

Undeclared am m unition X Notes:

YesYes




Observation

N o H idden da n gero u s go o d s w a rn in g a t ga te 7 an d 8 N am e and Ti tle o f Inspector L ee A , K a y, In s p ec to r

Signature

L ee A , K ay D ate

2 3 F E B 0 8

Telephone (9 9 9 ) 2 5 .3 5 .2 55 4

Fax (9 9 9 ) 2 5 .3 5 .2 50 0


Topics of Chapter 06

6.8In-depth audits



6.8 In-depth audits• 6.8.1 Advance arrangements should

be made with the operator/handling agent in order that the necessary staff and documents can be made available.

• A blank copy of the audit form to be used should be sent to the company to be audited.



6.8 In-depth audits• 6.8.2 The object of an audit is to

determine whether an operator or handling agent has procedures / instructions etc. in place to ensure the Operators Responsibilities of the Technical Instructions are met.



6.8 In-depth audits• 6.8.3 Ensure that checklists for all

areas of the audit are fully completed and identify any findings or observations.

• Checklists for Operation manual inspection, staff training inspection, consignment inspection, ramp inspection and passenger information inspection should be used in addition of the In-depth audit checklist.



6.8 In-depth audits• In the case of an operator, if the

procedures are found to be seriously deficient, it may be necessary to consider revocation of the company’s dangerous goods Authorization, or the company’s Dangerous Goods Training Program Approval. If follow-up action concerns shipper/'freight agent, etc, ensure details are recorded.



6.8 In-depth audits• 6.8.4 Debriefing • 6.8.4.1 Prior to debriefing summarize

non-compliances found during inspection. The person(s) dealt with should be fully debriefed, identifying the areas (if any) which are in need of attention.

• The time period for rectification of findings should be agreed.



6.8 In-depth audits• The original of the form should be

given to the responsible person and the copy retained by the Dangerous Goods Inspector.



6.8 In-depth audits

APPENDIX “6-5” “Audit Checklist”



6.8 In-depth audits



N am e of O rgan ization R E D A irlin es

D ate 2 4 F E B 2 0 0 8

N am e and Ti tle o f D angerous G oods Coord inator Ja m es A l la w a y , D a n g ero u s G o od s C o o rd in a to r Telephone (9 9 9 ) 2 5 .4 8 .1 7 6 5

Fax (9 9 9 ) 2 5 .4 8 .78 8 6

E-m ail ja m es .a lla w a y@ red a irlines . co m

6.8 In-depth audits



Location

Airport N am e B a n a n a C ity In tern a tio na l

Closest C ity B a n a n a C ity

Country F a nta sia Is la nd

Location R ed A irlin es C a rgo F a cility, A irp ort Term in a l, C o u n ters D 1-10 , E 1 -6 an d G a tes 10 -1 4 R ed A irlin es S to res Nam e and Ti tle o f Contact Person O lg a K ris tin G o u ld W h ite S ta tion M a n ag er, R e d A ir lin es Telephone (99 9 ) 2 5 .42 888 .9

Fax (9 99 ) 2 5 .4 2 .7 6 65

E-m ail O lg a .W h ite@ red a irlin es .com

Type o f O peration X Year Long M a i n t e n a n c e O n l y Ad H oc

Seasonal Cargo Acceptance O nly Sub-C ontract

D angerous G oods H andled (Based on h istorica l data) YE S N O If yes - > Av erage quantity o f package per year C om m ercia l D angerous G oods C argo accepted at S tation X X 0-999 1,000-9,999 +10,000C argo A ircraft O nly quan tities of D angerous G oods accepted at S ta tion X 0-999 1,000-9,999 +10,000

N on-D angerous G oods C om m ercia l Cargo accepted at S tation X 0-999 X 1,000-9,999 +10,000

D angerous G oods C O M AT accepted at S ta tion X X 0-999 1,000-9,999 +10,000Note

6.8 In-depth audits



Pre-Inspection Item Reference OK FDG N/A N/C Notes

1

Identify any outstanding Au dit F ind ings respecting the last audit.

N /A X F irs t A ud it

2

D eterm ine the current type of operator serv ice and identify any changes s ince the last audit.

N /A X

3

R eview prior com pany records to establish com p liance h istory

N/A X

4

R eview dangerous occurrence reports , w here app licable.

N /A X 5 o ccu rrenc e repo rts

5

D eterm ine if the com pany currently has any exem ptions

N /A X 1 p erm it SA 6 7 75

6.8 In-depth audits



6

R e v i e w m a n u a l a n d d e t e r m i n e i f t h e r e h a s b e e n a n y a m e n d m e n t s t o t h e d a n g e r o u s g o o d s o p e r a t i o n s m a n u a l / o t h e r m a n u a l s .

I C A O T I 7 ; 4 . 2 X

7

Determ ine if the com pany has an approval for the transport of dangerous goods on m a in deck cargo com partm ents of passenger a ircraft.

IC AO T I 7;2 .1 X

8

Determ ine if the com pany has an approved dangerous goods tra in ing program .

IC AO T I 1;4.1 X

9

Determ ine if the tra in ing program reflects a ll regulatory or operational am endm ents.

IC AO T I 1;4.2 X

Item Reference OK FDG N/A N/C Notes

6.8 In-depth audits



Vario us lower level m anagers are genera lly delegated, by senior m anagem ent, the responsib ility o f m anaging the system s for ensuring that the operators dangerous goods m anual is appropriate ly d istribu ted, is current and kept up to date , that tra in ing records are m ainta ined and various dangerous goods transport docum ents are re tained. T he fo llow ing check lis t is applicab le to a ll leve ls o f m anagem ent w ho hold those responsib ilities.

Site Inspection Item Reference OK FDG N/A N/C Notes 1 ADMINISTRATION Determ ine if in ternal audits on the

Dangerous G oods M anual, D G T ra in ing, D G Acceptanc e/ Handling/Load ing P rocesses and DG Docum ent Contro l are conducted.

X O n c e e v e r y s i x m o n t h s

Determ ine who has the au thority to am end and issue the D angerous G oods M anual, the system for d is tribution and contro l o f the m anual and the system for keeping the m anua l up to date:

븀 R esponsib ility/Authority (W ho) 븀 D ate of am endm ent (W hen) 븀 D istribution L is t 븀 D istribution process (H ow)

X

A ll au tho rity de leg a ted by V P O p era tio n to tw o D a ng ero us G oo ds C oo rd ina to rs Jam es A lla w ay a nd Sa eeda A lliha ssen

6.8 In-depth audits



1-1 Does the com pany's dangerous goods tra in ing program m atch State approved program ?

IC AO T I 1 ;4.2 X

Determ ine who conducts that dangerous goods tra in ing and the system for ensuring that those courses and instructors are appropria te ly authorised/qua lified:

븀 S ystem for assessing and approving internal dangerous goods tra in ing providers

븀 S ystem for assessing and approving exte rnal dangerous goods tra in ing providers

X

T he tw o d ang ero us G o ods C o ord in a tors m o n ito r th e tra in in gs a n d se lec t the in struc tors.

1-2 Determ ine that the recurrent tra in ing takes p lace w ith in 24 m onths of previous tra in ing

IC AO T I 1 ;4.2.3 X

.

Site Inspection Item Reference OK FDG N/A N/C Notes 1 ADMINISTRATION

6.8 In-depth audits



. 1-3 Determ ine that the com pany m ainta in a

record of tra in ing for tra ined em ployees. IC AO T I 1 ;4.2 X

Determ ine who is responsible for

m ainta ining the dangerous goods tra ining records and the system used for m ain ta in ing those records:

븀 System for the tra in ing o f sta ff re lating to dangerous goods

븀 System for m ainta in ing currency of sta ff re lating to dangerous goods

S ystem for m ainta in ing dangerous goods tra in ing records

X

T he tw o da ng erou s G oo d s C o ord in a to rs. T h e reco rds a re kep t in B a n a na C ity.

1-4 Determ ine that the m aintenance staffs are aware of requirem ents in respect of rep lacem ents or unserv iceable item s.

IC AO T I 1 ;2.2 X

.

Site Inspection Item Reference OK FDG N/A N/C Notes 1 ADMINISTRATION

6.8 In-depth audits



A C C E P T A N C E , H A N D L I N G , S T O R A G E A N D L O A D I N G O F D A N G E R O U S G O O D S

The operator m ust have procedures in place to ensure that dangerous goods are accepted, handled, tem porary stored (segregation and consideration to goods who need to be stored away from certa in environm ental condition (heat, ligh t or water) and loaded on a ircra ft as per the requ irem ents. “CO N SIG N M EN T IN SPEC TIO N C H EC KLIST ” and the “R AM P INSPECT IO N CHECKLIST » should be used in addition to this checklist.

Site Inspection Item Reference OK FDG N/A N/C Notes 2 ACCEPTANCE OF DANGEROUS

GOODS

2-1 Determ ine who accepted the dangerous goods cargo and general cargo for the operator.

X

L is t a va ila b le in O p era tio n M a n u a l, C h a p te r 6 , a n n exe “ I”

2-2 Determ ine if the O perations M anual is ava ilable to acceptance staff as requ ired.

ICAO T I 7;4 .2 X

2-3 Determ ine if the com pany's acceptance procedures are in com pliance w ith the regu lations. Ad equacy and use of acceptance check lis t, accessibility of DG docum ents.

ICAO T I 7;1

X

2-4 Determ ine if the P ilo t Notification S ystem procedures are in com pliance w ith the appropriate regulations. Verif y correct com pletion (inc lud ing signature/ som e other ind ication) and accessib ility.

ICAO T I 7;4 .1

X

6.8 In-depth audits



2-5 D eterm ine if a t least one copy of appropriate docum ents to the transport is retained for a m in im um period of three m onths.

IC AO T I 7 ;4.10 X

2-6 D eterm ine if the docum ents are re ta ined fo r a m in im um of three m onths.

IC AO T I 7 ;4.10 X

2-7 D eterm ine if the opera tor ’s acceptance sta ff are adeq uate ly tra ined to assist them to identify and detect dangerous goods presented as genera l cargo

IC AO T I 7 ;1.4 X

2-8 D eterm ine the capability o f the opera tor to rep lace lost or sto len safety m arks.

IC AO T I 7 ;2.6 X

2-9 D eterm ine provision of in form ation is provided at cargo acceptance areas.

IC AO T I 7 ;4.7 X

Site Inspection Item Reference OK FDG N/A N/C Notes

6.8 In-depth audits



3- STOR AGE, HANDLING AND LO ADING OF DANGEROUS GOODS

3-1 Verify the com pany's s torage procedures are in com pliance w ith the regu lations. Ve rify packages a re handled correc tly and segregation between packages respected.

IC AO T I 7;2

X

3-2 D eterm ine that operator has p rocedure to ensure inspection for leaking or dam age before and a fter lo ading.

IC AO T I 7;3 X

3-3 D eterm ine that operator has procedures for rem oval o f dam aged or leaking packages from a ircraft.

IC AO T I 7 ;3.2 7;3.3

X

3-4 D eterm ine that p ilo ts have been supp lied w ith appropria te written or prin te d in form ation regard ing dangerous goods to be carried as cargo,

IC AO T I 7 ;4.1 X

Site Inspection Item Reference OK FDG N/A N/C Notes

6.8 In-depth audits



Site Inspection

Item Reference OK FDG N/A N/C Notes 3-5 Determ ine that the notification to the

pilo t (N O T O C) inc ludes s igned confirm ation of no evidence of any dam age to or leakage from th e package.

ICAO T I 7 ;4.1

X

3-6 D eterm ine that the pilo t ind ica tes on one copy or in som e other way tha t the in form ation w as received.

ICAO T I 7 ;4.1 X

3-7 D eterm ine if the operator provided the pilo t in com m and with the “E m ergency Response G uidance” or a s im ilar docum ent concerning dangerous goods on board.

ICAO T I 7 ;4.8

X

3-8 D eterm ine that the com pany has procedures for load ing and stowing a wheelchair for a passenger. (inclu d ing notifica tion to the pilot in com m and)

ICAO T I 8 ;1.1.2 j) X

3-9 D eterm ine if the operator ’s em ployees includ ing those agenc ies em ployed to act on the operator ’s behalf are adequate ly tra ined.

ICAO T I 7 ;4.9 X

6.8 In-depth audits



PASSENGER INFORM ATION

Except as o therw ise provided in Te chnica l Instructions P art 8; 1 .1.2 , dangerous goods m ust not be transported by passengers or crew m em bers. Passengers and crew are perm itted to transport certa in dangerous goods either in checked baggage or carry on baggage. Som e o f these perm itted item s requ ire the express approva l of the operator. In o rder to do th is , safe ly check-in sta ff m ust be provided w ith the appropriate tra in ing and m ateria l a t the check-in counter to be able to identify those item s “PA SSEN G ER TE RM IN AL NO TIC ES IN SPEC TIO N C HEC KLIST” should be used in addition to th is section.

6.8 In-depth audits



Site Inspection

Item Reference OK FDG N/A N/C Notes 4 PASSENGER CHECK-IN 4-1 Determ ine if there is a docum ented

policy or proce ss concern ing dangerous goods carried by passengers or cre w.

ICAO T I 8;1 X

4-2 Determ ine that the com pany is in com pliance with the requ irem ents for provision of in form ation to passengers and crew. Veri fy notices in p lace and in form ation provided with passenger ticket or in another m anner.

ICAO T I 7;5.1.2

X

N o h id den da ngerou s go ods po ster in b o ard ing g a tes 11 a nd 12

4-3 Determ ine that passenger check-in procedures are in com pliance w ith the regulation.

ICAO T I 7;5.2 X

4-4 Determ ine if the operator ’s em ployees including those agenc ies em ployed to act on the operator ’s behalf are adequately tra ined.

ICAO T I 7;5.2.1 X

6.8 In-depth audits



REPORTING OF INCIDENT, ACCIDENT OR UNDECLARED DANGEROUS GOODS It is im portant to rem em ber that dangerous goods incident is not incidents until the product in questio n has been form ally accepted for uplift by the a irline operator. H owever, once form a lly accepted there are a num ber of aspects that m ust be addressed by the operator.

6.8 In-depth audits



Site Inspection

Item Reference OK FDG N/A N/C Notes 5 REPORTING OF DANGEROUS

GOODS

5-1 Verify the com pany has the proper dangerous occurrence procedures in p lace, in case of an a ircraft accident or incident.

IC AO T I 7;4.6 X

5-2 D eterm ine if a reporting system exists to report DG accidents and incidents to the S tate of operator and state where accident or incident occurred.

IC AO T I 7;4.4 X

5-3 D eterm ine if a reporting system exists to identify undeclared or m isdeclared dangerous goods. A rrangem ents between opera tor/hand ling agents and operator/security sta ff to ensure reporting to the S tate.

IC AO T I 7;4.5

X

5-4 D eterm ine that p ilo ts have been supplied w ith appropria te inform ation concern ing his responsib ility to inform appropriate air tra ffic services in case of in-flight em ergency

IC AO T I 7;4.3

X

5-5 D eterm ine that p ilo ts have been supplied w ith appropria te inform ation regarding em ergency response.

IC AO T I 7;4.8 X

6.8 In-depth audits



Observation Ref Details Of Non-Conformity (continued from above tables) 1 -3 S o m e m issin g reco rd s (see a ttac h ed ch ecklis t) 2 -8 N o sp are lab e ls in carg o fac ilitie s 3 -5

Tw o N O TO C w ith no s ign a tu re b y g rou n d a g en t w ere d isco vered . 2 3 JA N 0 7 – F lig h t X R 0 4 4 o n a irb us A 34 0 X X - R A A 0 2 F E B 0 7 – F ligh t X R 034 o n a irbu s A 3 4 0 X X -R A B

4 -2 N o h idd en da ngero u s go o d s p oste r in boa rd in g g a tes11 a nd 1 2 Nam e and Ti tle o f Inspector L ee A , K a y, In s p ec to r

Signature

L ee A , K ay Date

2 4 F E B 0 8

Telephone (9 9 9 ) 2 5 .3 5 .2 5 5 4

Fax (9 9 9 ) 2 5 .3 5 .25 0 0


6.9Other places inspection



6.9 Other Places Inspection• 6.9.1 Shippers Inspection • 6.9.1.1 Before a person offers any

package or overpack of dangerous goods for transport by air, that person shall ensure that the dangerous goods are not forbidden for transport by air and are properly classified, packed, marked, labelled and accompanied by a properly executed dangerous goods transport document as specified in Annex 18.



• 6.9.1.2 The frequent shippers are often identified during the consignment inspections or audits at the operator’s or handling agent’s premises.



6.9 Other Places Inspection

• 6.9.1.3 The aim of inspecting frequent shippers is to determine whether the shipper has procedure in place to meet the shipper’s responsibilities of the Technical Instructions.




• A shipper’s inspection is carried out to ensure that dangerous goods are properly classified, packaged, marked and labelled, the dangerous goods transport document is properly completed and declaration signed and the persons involved in the preparation of the shipments have received training enable them to carry out their responsibilities.




• 6.9.1.4 When an inspection is scheduled, adequate notice should be given to the shipper and arrangements made to meet the person responsible of the shipping.

• The checklists prepared as example for the Staff training inspection and consignment inspection can be used for the shipper’s inspection. (APPENDICES “6-1” and “6-2”)




• 6.9.2 Security check-in desks inspection

• 6.9.1 When doing passenger information inspection it is also important to verify the procedure of the security check-in desks employees.




• 6.9.2.2 The aim of inspecting security check-in desk is to prevent passengers from taking on board dangerous goods not permitted.




• A security check-in desk inspection is carried out to ensure that employees have received appropriate training enable them to carry out their responsibilities and the procedures concerning the provisions for dangerous goods transported by passenger or crew are followed.







6.10On site action / Initial action

findings



6.10 On site action / Initial action findings

• 6.10.1 At any time during an inspection or check it might become apparent that there are deficiencies with differing levels of potential seriousness.

• A deficiency is an error or an omission and covers different type from the trivial to the serious, no matter who is the perpetrator.




• 6.10.2 The cause of the deficiencies should be established.

• Deficiencies may be such as: simple administrative errors in paperwork, incorrect preparation of a consignment for transport, finding of undeclared dangerous goods, lack of training for flight crew, or an incorrect procedure.




• A decision should be taken, based on the cause of the deficiencies, as to what is the appropriate action given the circumstances.

• Other factors should also be considered before taking appropriate action such as previous recorded history of non-compliance and the nature and the reoccurrence of the non-compliance.




• 6.10.3 If it is considered the deficiencies should be followed-up, the likely organisation(s) responsible should be identified.

• There must be some evidence (e.g. documents, photographs) which can be shown to the potential offender(s), demonstrating the error.










• 6.10.4 Very simple deficiencies (e.g. incorrect spellings) may not require any action.

• For operator/handling agent deficiencies, ensure inspection checklists are fully completed with all necessary details.




• 6.10.5 Non compliance with legal requirements or the procedures of the operator/handling agent should be identified as a finding against the details on checklists.

• Deficiencies which are not in contravention of legal requirements or are minor errors in procedures can be annotated on the forms as observations.



6.11Preparation of report and

record keeping



6.11 Preparation of report

6.11 Preparation of report• 6.11.1 A report should be produced no

longer than 20 days after an inspection.• Before commencing the report, all

information, documents, etc, should be reviewed to ensure there are no loose-ends or outstanding action.

• Confirm that all deficiencies have been identified and recorded on the inspections checklists, as appropriate; confirm action taken or intended to be taken.



• 6.11.2 If there are deficiencies, confirm the decision taken during the inspection as to whether or not an incident may have occurred.




• 6.11.3 If there has been an incident, ensure action is taken as required.

• Collate all documents, etc, which are relevant to the report.

• Include in the narrative any deficiencies found which are considered to be errors by other than the operator / handling agent.




• If taking action on an incident, also include brief details.

• Attach all documents to report. • See chapter 8 for detailed information.




• 6.11.4 For operators/handling agents, produce a letter to confirm the findings and observations.

• Send the letter to the responsible person in the organisation inspected.

• For shippers and others, write a letter to the potential offender seeking an explanation; this will usually preclude the possibility of formal investigation due to prejudicial action.




• 6.11.5 If under a System Management Safety (SMS) system, you may request from them details on the following:

• A) An investigation report indicating the Probable / Root Causes

• B) Proposed short term corrective action plan

• C) Proposed long term / system wide corrective action plan




• D) Proposed method to verify the effectiveness of corrective action plans (Specifying frequency and how documentation will be retained)




• 6.11.6 Alternatively, if all that is needed is to provide advice, this can be done without seeking an explanation.

• A letter must not assign blame and may offer advice or help for the future.

• 6.11.7 Ensure all outstanding follow-up action has been identified.




6.12Follow-up



6.12 Follow-up• 6.12.1 Follow-up action is to ensure that

all outstanding matters on inspection reports are pursued to a conclusion. Inspection and audit reports will identify when follow-up action is required; it covers sending letters to seek action to deal with deficiencies encountered during an inspection and ensuring satisfactory responses are received.



6.12 Follow-up• 6.12.2 Processing of Responses• 6.12.2.1 As responses are received to

letters, they are reviewed by the relevant inspector or in their absence, by another inspector.

• They are considered against the report/correspondence for completeness and satisfactoriness of reply.



6.12 Follow-up• If the response is deemed to deal

completely with the outstanding matter, the inspector indicates the matter is to be closed.



6.12 Follow-up• 6.12.3 Non-Satisfactory Responses• If the response is not considered

complete or satisfactory, the inspector will decides what further action to take, such as writing again to seek a further response.



6.12 Follow-up• 6.12.4 Closing an Outstanding Matter

without Resolution• It is possible that an addressee may

choose not to respond to a letter no matter how often a reply is requested.

• In such circumstances the inspector is to decide when it ceases to be productive to keep open an outstanding matter and close it.



6.12 Follow-up• 6.12.5 Record Keeping• Letters and responses concerning

findings and observations are placed on the relevant file for the operator / handling agent.





End of Unit GM-06

Daniel J. SylvestreSuperintendent, Dangerous GoodsTRANSPORT CANADANational Operations – Airlines DivisionTel: 1 (514) 633-3116 / Fax: 1 (514) 633-3717Email: [email protected]: www.tc.gc.ca700 Leigh Capreol, Suite 2093 (NAROA), Dorval, Quebec H4Y 1G7, CANADAGovernment of Canada