ICP Intcomex Cloud Platformmycrm.intcomex.com/.../Intocomexcloud/.../admin_en.pdf · Intcomex Cloud Platform Description and detail of the reports included in the Intcomex portal

ICP Intcomex Cloud PlatformUserguide for “Admin” & “Billing” accounts

LoginAdd a new customerCreate a new serviceModify an existing serviceSuspend a productReportsAzure Reports

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Intcomex Cloud Platform

Guide

With the provided link you get the next login 1 screen,please use your admin credentials

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Login

Reseller

Customer

Your customers list and detailed information foreach of them is shown2

Home menu


From the Home screen, press the “+New” option1

Add a newcustomer


Select the “Company” option2


Add a newcustomer

Press “next” to continue3


Add a newcustomer

Register the customer information (Required fields aremarked with an asterisk)4


Add a newcustomer

Click “next” to continue5


Add a newcustomer

Select customer roles

• Customer Admin(read-only)• Customer Admin (Modify)• Customer Admin (Advanced)

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Customer roles

Click “next” to continue7


Customer roles

Select the Marketplace and press “finish” tofinish up8


Add theMarketplace

Select it to add/create the Tenant domain9


Add/Createthe Tenantdomain

You should create/add the tenant choosing“new service”10



Search the “Tenant” product and click “next”11



Read the Terms and conditions section and click“next” when you feel ready12


Terms &Conditions

If the tenant already exists, select the checkbox and fillthe next field with the domain name13


Tenant

Example:The domaincajacr.onmicrosoft.com already exists, so we fill the field with its name “cajacr”


Contactinformation

14 Fill the required information and click “finish ” to finish it up.


Customercreated

A window with your customer information will show up as soonas you finish it´s creation


Select thecustomer

1 Select the customer to whom you need to add thelicenses


New Service

2 Select “New Service” to add a new product or service,while the customer name is highlighted.


Serviceselection

3 Enter the name of the service/product that youneed to add at the “Search” field.


4 Select the producto

Serviceselection

Press “next” once you have selected the product5


Serviceselection

Read the Terms and conditions section and click“next” when you feel ready.6


Terms &Conditions

Enter the seats quantity you need to add and click “finish” to finish it.7


Configuration

Select the customer to whom you will perform the modification and select the product1


Seatsmodification

Enter the desired number, and select the checkbox (if you do not want to change it press the"x“ to cancel the procedure)2


Seatsmodification

If you want to save the changes, click “Save”, if not,3 click “X” to cancel it3


Seatsmodification

Select the customer to whom you will cancel theproduct, and then the product to be canceled

Click “terminate” in the below options

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Servicetermination

A warning window will show up, to confirm if youwant to proceed, click at “terminate now” to terminate the service immediately

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Servicetermination

A warning window will pop up, press “Yes” ifyou are completely sure that you want toterminate the product subscription.

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Servicetermination

Once you terminate the suscription, this ítem willbe erased from the list4


Servicetermination


Login to the ICP (Iintcomex Cloud Platform) with yourcredentials1

Reports


Select the “Reporting” tab2

Reports


Search the "Invoice Add-on" option and set the monthyou need to consult4

Reports

You can make general queries like:

• Subscription.• Cost.• Billing period.• Final customer account.• Etc.

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Consults



Login the ICP (Intcomex Cloud Platform) and placeyour username and password1

AzureReports


Select the company whose report want to get2

AzureReports


Select the customer's Azure subscription3

AzureReports


The "Usage Details" section has links to displayeach type of report available4

AzureReports


The "Azure usage Reconciliation" report downloadsan Excel with monthly consumption information5

AzureReports


The report "Azure usage Reconciliation RAW data"downloads an Excel with daily consumptioninformation

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AzureReports


The report "Azure Insights" displays a dashboard withthe consumption detail, with a click on each sectionyou can graphically view the information7

AzureReports

The report "Azure Insights" displays a dashboard with theconsumption detail, with a click on each section you can graphically view the information8


AzureReports


The "Azure Insights for customer" report displays a dashboard with the customer's consumption detail, you can share the link with your end customers to visualize it9

AzureReports


The "Azure Price List" report displays a dashboard for price inquiries10

AzureReports


Description and detail of the reports included in the Intcomex portal

Description

Audit

Accounts Modified: Displays all of the products/clients that have been modified since the first logged start date to the day of the report’s request.

Audit Log Object Company: Displays the movement logs to the resellers, but not to the clients.

Audit Log Subject Company: Displays the movement logs to the customers. Country Managers.

Sales Price Changes: List of price changes in the marketplaces that belong to your account.

Latest customers: List of the 30 (still active) resellers and most recent clients, with their respective date of creation.

Top customer by users: List of all of the clients and resellers sorted by the number of users they have.

Top products: List of the number of seats that have been sold for each product.

Top products per Customer: Displays the products sold to each client, and how many times each client has been re-supplied (added).

Users by date: Displays the dynamics of the number of active users grouped by geographic countries

Customers



Description

Sales

All product accounts with fields: Lists of all product accounts, sorted by date and field. The field list can be different for each product.

Discounts: Displays the discount history.

Invoices: Summary of amounts invoiced to the clients of the last three closed billing periods.

LoginCount: Statistics of how many time a user has successfully logged in with each reseller and Enter-prise. It can take start and end dates. By default, the start date being = recorded start, and the end date being the moment the statistics are requested.

MSCSPSeatChanges: Displays the changes in the amounts of seats a product has seen, along the respec-tive date of change.

MSCSPSeatDelta: Displays the amount of seas a product had in two different, specified dates.The default dates are “now” and “now minus one day.”

MSCSPSeats: Displays the amount of seats we have sold.

MSCSPStorage: Analog of MSCSPSeats but for Storage based services. Default date = now.

Price protected services: list of all active, Price-protected products. The number of seats is included when appropriate, as is the final date of the PriceProtection period.

Special Deal Discounts: Displays special discounts history.



Description

Service Desk

Reseller Information: Contact details of your high level Client (reseller or company)

Reseller products: A list of all products the customer/reseller has. Probably a long list

Documents

ICP Intcomex Cloud Platformmycrm.intcomex.com/.../Intocomexcloud/.../admin_en.pdf · Intcomex Cloud Platform Description and detail of the reports included in the Intcomex portal