1

 ICT Maturity Assessment

&Asset Register update

Robert BarkerProgram Manager8th Nov 12

2

Agenda

Program Objectives Hi Level Observations 

– Maturity Assessments– Asset Register

Program ObservationsProgram OpportunitiesNext Steps

Supporting Charts:– Responders List–  Assessment & Asset Analysis Charts

3

Objectives

ICT Maturity Assessment – Annual Review– Monitor change– Identify programs where common areas of opportunity 

exist– Provide Councils a tool kit to enable Continuous 

Improvement programs

Asset Register– Enable LGICT to update Council status– Identify opportunities for Collaboration or Shared 

Services

4

Hi Level ObservationsMaturity Assessments• Differing mix of responders to 2011• Outcomes – essentially identical • One noticeable change impact – +ve Desire to be sustainable• Collaboration ? Except for Mobile Apps, little interest

 Asset Register• Responders x 27• Significant variety of applications• Few instances of a ‘common most used’ application• Virtualisation programs well underway• ICT Responsibilities  - majority not own Records Management • Smart Phones distribution - LOW  

5

Ownership

Standard

s Base

d Models

Servi

ce Cata

logue

Servi

ce Lev

el Agre

emen

ts

 ICT P

erform

ance 

Manag

emen

t

Change

 Man

agem

ent

 ICT I

nfrastr

ucture

 Licen

ce Complia

nce

Capaci

ty an

d Deman

d Man

agem

ent 

Servi

ce Man

agem

ent

0.00

0.50

1.00

1.50

2.00

2.50

3.00

3.50

4.00

4.50

TargetActual

Infrastructure Management

6

Target Actual0.00

0.50

1.00

1.50

2.00

2.50

3.00

3.50

4.00

 Carbon Footprint Analysed Metrics

2011

Sustainability

7

Collaboration – New Question

Core Applications Software Server Room Infrastructure Disaster Recovey Mobile Application Development0.00

0.50

1.00

1.50

2.00

2.50

3.00

TargetActual

8

Observations Summary• Business  & ICT Alignment – understanding of and engagement with the business 

generally below targeted expectations• Efficient Service Delivery – an encouraging move towards implementing  eServices 

and emerging technologies• Resource Utilisation – the people factor, retention, depending on too few, little

time for procedural and policy documentation.• Integrated Government Interfaces – implemented sufficient to comply• Infrastructure Management – standardisation, performance and demand 

management all needing attention• Communication & Awareness – ICT requires greater business engagement • Strategic Relationships – H/W & S/W Lifecycle management acceptable, however, 

greater leveraging of vendor relationships required• Sustainability – performance short of an increasingly desired state•  Applications – ‘best of breed’ model now biting with integration costs

9

Program Development Opportunities

• Develop a strategy with MAV to have ICT included the LG’s formal Council Business Planning process.

• Enable councils to leverage the value of emerging technologies without having to independently research & trial.

• Encourage a standardised Service Delivery and Performance Management  model to minimise re-training and increase IT Depts visibility and value.

• Centrally leverage State and Federal government application initiatives on behalf of LG ICT Depts.

• Develop Vendor Management tools to ensure maximum tactical and strategic value is derived from the Suppliers.

• Last Year – Successful program to improve results in Sustainability

Asset Register

Sample Charts

10

11

02468

1012

Total

Valuations

Count of Valuations

012345

Total

Asset Mngt

Count of Asset Mngt

12

City Manager MaCHS Other0

5

10

15

20

Total

M & C Health

Count of M & C Health

012345678

Total

HACC

Count of HACC

13

IT RESPONSIBILITIES Yes No

GIS12 4

Web presence7 7

Voice communications14 2

Mobile phones15 1

Records Management10 6

ICT Responsibilities

GIS Web presence Voice communicationsMobile phones Records Management0

2

4

6

8

10

12

14

16

YesNo

14

14%

12%

1%

57%

16%

Number of SmartPhones - WindowsNumber of SmartPhones - AppleNumber of SmartPhones - AndroidNumber of "dumb" mobile phonesNumber of SmartPhones - Other

Low - Distribution of SmartphonesGreatest percentage of phones are still “dumb”…

Mobile Phones

15

– Diversification  of applications limits immediate opportunity– Consider starting at Infrastructure Level

• VM Ware a constant• Back office applications, emails reasonably common

– Opportunity to share skill sets and resources–  Applications

• Where multiple applications – Consider Panel Arrangements to reduce?

• Where majority single application – Consider sharing with other Councils?

– Be Cautious• More analysis including remainder of Councils input• Give Cloud market time to mature

Collaboration & Sharing Observations

16

Next Steps

Maturity Assessment- From the opportunities outlined determine specific programs and activities

Asset Register– SURVEY MONKEY to obtain more Council data for analysis

• Identify opportunities for Collaboration & Sharing

– Establish a Secure Online Portal for ongoing updating at Council’s convenience

17

RespondersReceived Survey and Asset Register (2012)  Denotes NEW 2011 & Not Respond 2012 Received Only Asset Register

Council Number  Council Name Council Name Council Name

Council 1 Alpine Shire Council Boroondara Pyrenees Shire Council 

Council 2 Bayside City Council Brimbank Maribyrnong City Council 

Council 3 Cardinia Shire Council Campaspe Mount Alexander Shire council

Council 4 Central Goldfields Shire Council Casey Melton City Council

Council 5 City of Boroondara Colac Otway  

Council 6 City of Darebin East Gippsland   

Council 7 City of Greater Bendigo Golden Plains  

Council 8 City of Greater Dandenong Greater Dandenong  

Council 9 City of Greater Geelong Greater Geelong

Council 10 City of Monash Greater Shepparton 

Council 11 City of Moonee Valley Hindmarsh

Council 12 Colac Otway Shire Macedon Ranges

Council 13 Macedon Rangers Shire Council Maroondah

Council 14 Maroondah City Council Moira 

Council 15 Mildura Rural City Council Monash 

Council 16 Mooreland City Council Moonee Valley

Council 17 Queenscliffe Council Moorabool

Council 18 Rural City of Wangaratta Moreland

Council 19 Shire of Campaspe Nillumbik

Council 20 Surf Coast Shire South Grampians 

Council 21 Warrnambool City Council Surf Coast 

Council 22 Wellington Shire Council Warrnambool

Council 23 Wyndum City Council Wellington

Council 24   Whitehorse 

Council 25   Whittlesea 

  Wodonga

  Wyndham

18

Maturity AssessmentRemainder of

Program Observations

19

Program Observations

 Council Busin

ess Plan

 ICT S

trateg

y Plan

Budget F

unding

Govern

ance

 Risk

DR Plan

Business

 Impact

 Analysis

Secu

rity

0.00

0.50

1.00

1.50

2.00

2.50

3.00

3.50

4.00

4.50

TargetActual

Business Alignment

20

Cloud, Hoste

d, Man

aged

 Servi

ces

 Tech

nology St

andard

isation

 E Se

rvices

 Emerg

ing tech

nologies

0.00

0.50

1.00

1.50

2.00

2.50

3.00

3.50

4.00

4.50

TargetActual

Effective Service Delivery

21

Staff Levels ICT Skills  ICT Knowledge Retention

Continuous Improvement

 Documented Practices and Procedures

Documented Policies

0.00

0.50

1.00

1.50

2.00

2.50

3.00

3.50

4.00

4.50

TargetActual

Resource Utilisation

22

 Relationsh

ip Man

agem

ent M

etrics

Hardware

 Lifecy

cle M

anag

emen

t

Vendor C

apab

ility

Software

 Lifecy

cle M

anag

emen

t0.00

0.50

1.00

1.50

2.00

2.50

3.00

3.50

4.00

4.50

TargetActual

Strategic Relationships

23

Target Actual0.00

0.50

1.00

1.50

2.00

2.50

3.00

3.50

4.00

 Legislative Compliance Integration Level

Government Interfaces

24

 ICT Strategy Plan promulgated Project List confirmed LGICT Programs  identified0.00

0.50

1.00

1.50

2.00

2.50

3.00

3.50

4.00

4.50

TargetActual

Communication

25

Asset RegisterRemainder of

Analysis

26

Asset Register Analysis

02468

10

Total

Total

GIS / Mapping

Count of GIS / Mapping

27

0123456

Total

Total

Financial

Count of Financial

0123456

Total

Total

Statutory Planning

Count of Statutory Planning

28

012345678

Total

Total

Budgeting

Count of Budgeting

0123456

Total

Total

Building Control

Count of Building Control

29

01234567

Total

Total

Property / Rating

Count of Property / Rating

0123456

Total

Total

CRM

Count of CRM

30

01234567

Total

Total

Web content management (Internet)

Count of Web content management (Internet)

02468

101214

Total

Total

Email / calendar

Count of Email / calendar

31

HyperV VMWare (blank)02468

10121416

Total

Total

Virtualisation - server

Count of Virtualisation - server

Citrix MS RDP n/a None VMView VMWare (blank)0

1

2

3

4

5

Total

Total

Virtualisation - desktop

Count of Virtualisation - desktop