IIM Lko. ppt. for IPS 110907[1]

8/6/2019 IIM Lko. ppt. for IPS 110907[1]

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e-GovernanceAn e-efforteffort to empower

common man?

11th September, 2007at

IIM Lucknow

By

Amod KumarSpecial Secretary I.T., UP Govt.



Outline of presentation

Relevance of e-Governance for India

Lokvani

1. Front-end (What)2. Back-end (How)

3. Process of implementation (How)

e-Governance in Police



Developed Country by 2020

Our President¶s vision



India can¶t be a

Developed Countryif

It is not e-Governed



Why?



Large Population



Wide Spread Corruption



Implementing RTI Act

2005 is impossible withoute-Governance.



Slow & lethargic beurocracy



Long decision time



Can we be e-Governed

nation?





Our Past Successes

� Bhoomi

� Railway Reservation

System

� Banks

� E-Seva





Railways



Banks



How?



20

35

40 5

e-Governance:Components of Success

% Luck%Change management

%Business Process Reengineering

% Technology



Challenges of e-Governance

in North IndiaComputerization seen more as a publicitytool, a fashion than for any real purpose.Hence no people·s support for it.

Mindset of Government employees (fear oflosing extra income).

More efforts for G2G than G2C, leading tono perceptible benefits to common people.

Infrastructure, power, and communicationproblems

Education, illiteracy





Our Role Models

Computerized railway reservation system

Bhoomi, Karnataka



What is Lokvani?

Lokvaniis

an Internet kiosk based G2C interface

forproviding various information and public

grievance redressal in a transparent,accountable and time-bound manner

byforging effective Public-Private Partnership

(PPP)



?

Public Grievance Redressal -Existing System

SeniorOfficers

Departmentalofficers

Field levelofficers/employees

Common man



Public grievance redressal-LokvaniSystem

LokvaniLokvaniServerServer

DMDMofficeoffice

ConcernedConcernedDepartmentDepartment

Third Party,Third Party,Lokvani KioskLokvani Kiosk

customer



Welcome to LOKVANI«

www.sitapur.nic.in/lokvani



Typical Lokvani kiosk«





Viability of the Kiosk«

Kiosk - Ser ices Offere Vs I come

No of Ser ices

I

c o m e

Icom

eof Kiosks




Kiosk - Reach of Kiosks Vs I come

Reach

I

c o m e

I come of Kiosks




Kiosk - Sustainable Income

Increase in Reach + Increase in no.

of services

Income

Incomeof

Kiosks



Online court cases, cause lists, judgements Online Electoral Rolls Vehicle Registration, Driving License Payment of electricity bills, phone bills Ration cards and allotment to qotedar.

Police thana computerization / networkingconnectivity Tourist Related information Daily rates of Fruits/ Vegetables/ Grains

Online pensioners info. / Installation of IVRS ²SMS

Parivar register Database (Rural & Urban)

All employees Database

University/ College info. (Seat Availability,Admission)

Proposed Services«



Health info. (All Hospitals/ NursingHomes/ Laboratories)

Recovery Certificates (R.C.s) Industries info (Durry exporters etc.) Registry of properties Banking Services Drinking Water facilities Database Development from MP/MLA funds

Khasra and Jamabandi records SC/ST tracker

Proposed Services (Contd«)



Kiosk operators are partners & motivators

Cost saving

Taste of convenience , no roll back

Public satisfaction

Most ignored group, feeling of regaining faith inadministration

Will it Sustain?



Easy to replicate

Backing of Laws, Rules, G.O.s is required

Monitoring from state level

Who gets the credit?

Replicability



Strengths of Lokvani«

Transparency and accountability to complainant. Complete transparency in all works / schemes /

beneficiaries / selection / expenditure etc.

Compulsion to come to District / Tehsil Head

Quarter avoided. Effective monitoring of all complaints /

grievances. Monitoring of performance of districtlevel officers is possible by senior officers atstate headquarter.

24X7 services.

Easily replicable

Job creation in rural areas

Bridging the digital divide



Uniqueness of Lokvani

� First successful zero support based PPP model forkiosks in the country

� Profit and competition can overcome powershortage, illiteracy, poverty, adverse socio-

political conditions, lack of professional workculture

� 100,000 rural people using it in just one district

� Going beyond just provision of services to makethe govt. accountable and giving the citizen theright to answer



Achievements«

About 100,000 complaints registered and 95000disposed off in about 30 months.

First successful e-Governance project in Uttar

Pradesh

First District in country to provide On line Landrecords on Internet in Hindi.

Government of UP has come out with a G.O. toimplement Lokvani in all Districts of U.P



Awards«

Dataquest e- gov Champion Award-2006

Winner of Golden Icon Award atNational e-governance Conference-

2006

Won special mention (second place) inPublic Administration category atStockholm Challenge Awards 2006.



Issues«

Quality vs. Quantity

Repli ca bility

Sustaina bility

Peopl e meetin g pers onally on Janata Di was ,Jan milan et c.

Stat e Level Monit orin g

Sea rch



How we did it«?

Sept. 2004 Studies of Similar initiatives in Dhar(M.P) andJhalawar (Rajasthan).

Sept.-O

ct.2004 Plugging the loopholes and designing a newsystem in consultation with all District levelofficers.

Oct.2004 Establishment of a registered society´LOKVANI, SITAPURµ at district level.

Nov.2004 Registration, training and agreement withalready running computer centers/ cyber cafesin the district on a fixed fee (Rs. 1000)



How we did it Contd.

Jan.2005 Weekly monitoring of performanceFeb.2005 brought on internet

Feb.2005 Land Records on Lokvani

Apr.2005 dashboard added

May.2005 Muster Rolls

Jun.2005 Status of Arm Licenses

Jun.2005 On Line Tenders

Jun.2005 IVRS Introduced

Nov.2005

March2006

Single window kendra (SWK) opened

RTI use through Lokvani



Lessons Learnt«

Better copy than reinvent the wheel Seeing is believing Team spirit (giving credit/appreciation/freedom) Best is the enemy of good Failure is the pillar of success Socializing helps No subsidies No need to be a technocrat PPP is must for sustainability Strategy (calculated moves) U

se of media and politicians No limit to achievement, if no desire for credit



R ole Model



Our Vision





Whether you like it or not, youhave no choice but to

implement e-Governance.

The only choice you have is to

choose your favorite dishfrom a big menu««.



Some dishes� P.S. Automation

² Record keeping² Interlinking² Process re-engineering² Online FIR

� Traffic² Challan Process

² Traffic lights & control room (Tokyo example)² Linking with RTO office² Vehicle thefts (RFID, GPS), database of lost and recovered vehicles

� Verifications² Arms License² Passport² Govt. jobs

² Army recruitment² Household servant·s credentials

� Investigations² Case tracking ( from FIR to conviction till SC)² Inventory Management (of maal mukadmati)



Some dishes«.contd

� Communications² CUG

² Triband phone

² Video Conferencing (G2G & evidence)

² Vehicle tracking² Biometric devices

� Crime data Management² Data Warehouse

² Business Intelligence Softwares

² Mugshot & fingerprint database

² Handheld online devices & online matching





Garib Jaan ke humkona tum bhula dena,Tumhi ne dard diya hai

tumhi dawa dena

Thank You



Acknowledgements

� Sri Rajeev Chawla Ex-Secy e-Gov, Karnataka

� Smt.Zohra Chatterjee (Govt. of UP)

� NIC (Sri S.B.Singh, A.P.Singh, A jaiGopal,

Rajeev Lakhera and many others )

� Mr. Alok Singh, IPS

� Mr. Abhishek Singh, I AS

� Mr.Sanjay Bhoosreddy, I AS� Justice S.C.Verma



Contact Details

� Amod Kumar

Special Secretary I.T., UP Govt.

[email protected],

0522-2238294, 9452076839

� A.P.Singh

DIO, NIC Sitapur

[email protected], [email protected]

05862-242250, 9415184409

Documents

IIM Lko. ppt. for IPS 110907[1]