A Mobility Management company, IKAN Relocations, has been a brand in existence since 1997 and is a founding partner of RELOC8 Asia Pacific Group, a regional network of quality relocation and immigration service providers. IKAN offers end to end mobility solutions to many blue chip companies on a global, regional and local basis, aiming at supporting the logistics of a global workforce.

The IKAN workforce brings with it a long standing industry experience, which equips them with the knowledge of understanding the trials and tribulations of a relocating family.

Multilingual and multicultural service desks, Voice of the Customer program, State of the art technology (i -TRACK), and an all India as well as a global reach are some of our innovations and strengths that enhance customer satisfaction and service delivery standards.

With its India Headquarters at New Delhi, and service centers at Mumbai, Pune, Bangalore, Kolkata, Hyderabad, Indore, Ahmedabad, Vadodara, Gurgaon, Chennai, IKAN is able to provide all-India coverage. Along with the RELOC8 Group, IKAN also provides services across the entire APAC region covering the following countries: Bangladesh, Pakistan, Sri Lanka, Japan, Korea, China, Hong Kong, Singapore, Malaysia, Australia, New Zealand, Thailand, Vietnam, Cambodia, Philippines, Indonesia and Taiwan.

ABOUT US

Our services range from the initial policy advice to delivering destination services at most locations across the world.

The Five Key Service areas ensure a complete mobility wheel for any transferee or corporate anywhere in the world.

GEMS ( Global Employee Mobility Solutions ) Global Immigration Solutions Global Destination Services Global move management Cultural training

SERVICES

IKAN’s experienced relocation professionals are well placed to consult with our clients on a whole range of mobility issues. Advise on relocation process and policy review, recreating process efficiencies as well as creating a relocation policy design from scratch, review and update of existing relocation policies (domestic or international), providing essential benchmarking information like COLA and other surveys like Rental matrix and shopping baskets, Country papers, Tax and Immigration white papers and City information.

For those clients, who do not have a legal entity in a country but have a need to depute urgent human resource, IKAN offers PEO (Professional Employment Organization) solutions in select countries including INDIA ranging from sponsoring of the work permit to payroll administration and ensuring tax compliance.

What Is Included

Experienced Account Management team Design and review of mobility policy Detailed needs assessment Administration of relocation benefits Employee expense reimbursement and reports Ongoing assignment support Travel coordination Global Individual tax management Global vendor and payment management Global payroll administration Bespoke reports.

Benefits

Professional advice by relocation experts Flexible and responsive service Consistent standards and application of your mobility policies

Advantages

Creates value, and reduces costs Reduces vendors and increases synergies Provides collective global knowledge and experience Ensures a reliable custodian of corporate mobility policies Access to cutting edge tracking technology – “ i-TRACK “

GEMS (Global Employee Mobility Solutions)

Processing and coordinating visas as well as assisting with the documentation for work and residence permits can be a complicated and time consuming process.

IKAN assists and supports the application procedures for visas and work permits globally. We coordinate and manage the process with the relevant authorities. During this process, IKAN acts as a liaison between the relocating employee’s HR department and the related authorities to ensure that all paperwork and visas comply with local requirements of the destination country.

Comprising of both in – country and consular practice, the focus is on ensuring that the residency and immigration status of our clients are compliant with the governing laws of the land.

What Is Included

Immigration advice Visa application Work permit processing Re-entry permits Legalization of documents Residential permits TAX cards Visa and residential permit extensions Change of jurisdictions

Benefits

Applications handled by experienced professionals Integrated into the relocation process Reduces relocation expense risks

Advantages

Tracking through cutting edge technology “i-TRACK” Cost advantage Global coverage 100 % legal conformance to local laws.

GLOBAL IMMIGRATION SOLUTIONS

With customized needs assessment tools, IKAN ensures hassle free smooth transition, allowing prompt employee productivity, relocation cost savings and a well settled family.

The various offered services are:

Area Orientation / Look See Program / Preview Trip

The area orientation conducted during a “preview trip” or a “look-see visit” serves as a valuable tool with multiple applications for use in a relocation program. It can help sell the new location to a prospective candidate, or be used as part of a group move induction program.

An important goal of the orientation program is to enable families a focused overview of everyday life at the new destination. The program serves as an aid in decision making in relation to the place of residence or the residential area, so that the family can "feel at home" in the new environment quickly. Exemplary accompanied, “tailor made” house and apartment tours, based on a customized Needs Assessment Form, give a first impression of the living conditions in the host city. IKAN works as the extension of the HR arm, ensuring that the transferee gets a good view of what to expect at the new destination and our consultants supplement the local HR efforts to ensure that the transferee accepts the assignment.

An independent area orientation compliments the total relocation package providing a comprehensive overview of the new location.

What Is Included

Accompanied area overview Welcome Kit Area information Property overviews Schooling overview Every day living advice Transportation and refreshments.

GLOBAL DESTINATION SERVICES

Benefits

Supporting tool to sell the location to the prospective relocating employee Identifies key considerations at an early stage to reduce the overall cost of the

relocation Expert advice and assistance designed to help employees make important decisions

Temporary Accommodation Whether an employee is relocating for a short-term or a long-term assignment, temporary housing is frequently used to accommodate the relocating employee and the accompanying family until a permanent home has been identified. IKAN’s range of temporary housing options will suit any short-term living requirement, including serviced apartments and short-term rentals.

Our relocation professionals will advise on the most suitable option for your relocating employees based on their individual preferences and requirements.

Our aim is to provide the highest standard of cost-effective and flexible temporary accommodations.

What Is Included

Search for corporate housing based on the relocating employee’s criteria Booking of accommodation Arrangement of property viewings Contract negotiations and review Inventory check-in Inventory check-out

Benefits

Compliance with corporate policy on the number of authorized days Fast and flexible solutions Reduces costly hotel-related expenses

Home Finding

The most difficult and stressful aspects of an international relocation, is probably moving into a “New Home”. Indeed, conducting a thorough home search and addressing all related legal necessities and paperwork is a daunting task. As the input of a professional who understands both the local real estate market and the specific needs of the client, we at IKAN, are exactly what the client requires to ensure and assist in the smooth transition. At IKAN Relocations, we represent our client and not the landlord. We screen all potential homes and arrange all visits and appointments. The dedicated Destination Consultant has culture-specific local knowledge, knows the market conditions, the residential areas and their infrastructure. They represent the interests of the Assignee to ensure that their needs and desires are met. The consultant negotiates in the interest of the Assignee favorable conditions in terms of rent levels and conditions, deposits, furniture, household appliances, etc. Our aim is to ensure the long-term success of the employee’s relocation.

What Is Included

Needs analysis prior to the visit Welcome pack, local area information

and Map orientation A housing tour based on needs assessment Pre-screening of property offers Preliminary pre-negotiation Accompanied visits to the properties Advice on each property option Commercial negotiation Lease negotiation Inventory check-in Transportation and refreshments

Benefits

Service delivered by home search professionals with expert local market knowledge Local intelligence and ongoing consultation to benefit your policy Ensures lease terms are negotiated to the employee’s understanding Professional inventory taking Independent market advice on local systems Demonstrated cost savings through cost saving reports i-TRACK access for lease tracking and key reports – Online tours with pictures and

maps, home finding report, pre-existing damage report, property selection form, Voice of the Customer (VOC) report among others

School Search

One of the main concerns of an expatriate family is the optimal adaptation of the education of their children in the new "homeland". The choice of school is critical to all family decisions and will influence the whole family’s perception of their new location. Finding the appropriate schooling will speed up the relocation process and have a positive impact on your relocating employee’s performance in the new position.

In this module, the consultant advises the family in the selection of kindergartens, (international) schools and universities possibly explains the different options, arrange appointments at the schools and tracks the registration process.

IKAN also caters to specialized educational requirements such as special needs schooling.

What Is Included

Detailed needs analysis Research and advise Interviews with schools are arranged Registration assistance Admission assistance

Benefits

Independent advice by education professionals Service delivered by professional school researchers with local knowledge and

experience Local intelligence and ongoing consultation benefitting

Settling In Assistance

Moving to and settling into a new location should be a positive experience, not a distraction at work. This is the time when the process of adjusting to the new city begins in earnest for families in the new host city. The settling in service is designed to help a family through the

crucial first few days post arrival at a new location.

Every family has different needs, and IKAN Relocations’ tailor-made services reflect that. We provide personalized settling-in service packages that address specific needs and interests.

What Is Included

Bank account opening Permanent TAX account number Neighborhood and city orientation Utility, telephone and internet hook-up Vehicle purchase/rental assistance An outline of the health care system Car and property insurance Driver’s license and car registration Furniture rental Assistance in locating doctors, shopping, houses of worship and specialty foods Translation / interpreting services

Benefits

Flexible and customized to your relocating employee’s needs Reduces anxiety and the time it takes to adjust to the new environment Cost-effective Detailed Settling in report

Tenancy Management

For the relocating employee, dealing with workers, suppliers, landlords and leases is an unwelcome and time-consuming distraction.

IKAN tenancy management service reduces the impact on the corporate and the relocating employee. IKAN provides full support throughout the tenancy period, assisting with lease negotiations and extensions, dilapidations and other issues as they arise.

What Is Included

Lease negotiations and renewal Landlord liaison Property improvements Payment of monthly utility bills Dilapidation control and on-going maintenance Lease expiry tracking

Benefits

Administrative demands on your department and your relocating employee are reduced Third party Advocacy Payments are managed and costs reduced

Expense Management

The accurate management of relocation expenses and tax reports is a critical part of any relocation program. IKAN offers a range of management services which deliver a compliant auditable solution for both corporations and relocating employees. IKAN works with you on a consultative basis to develop an expense management system which complies with your organization and relocation program’s needs. The service’s objective is to make an otherwise complicated and time-consuming task simple and easily manageable for our clients.

What Is Included

Compliance Vendor set up Bill Centralization Expense reimbursement to the employee Expense reporting, payment and tracking End-of-year tax certificates distribution.

Benefits

Quick reimbursement of expenses to employees Expense reporting feeds to payroll Audit and policy compliance Exceptions reports

Departure services

At the end of an assignment, there is much to be done to ensure that all loose ends are attended to before departure.

An important part of this service package is to assist in the completion and seclusion of the lease including tracking of deposit recovery and hand back of the property to the landlord post a detailed walk through.

The aim of this module is to assist the Assignee effectively and efficiently return to his home country or to a new host country.

What Is Included

Exit formalities Temporary accommodation Lease closures Deposit refunds Utility disconnections Bank account closures Contract terminations Move out assistance Walk through inventory checks and damage reports.

Benefits

100 % Deposit recovery Third party professional management of last mile stress, safety & security of the family Flexible and customized to your relocating employee’s needs Cost-effective

Moving personal household belongings is a fundamental part of the relocation process. Integrating the move into a complete relocation program can help reduce overall costs through savings on temporary living and storage arrangements. The aim of our service is to provide a level of care that ensures that personal goods arrive safely and punctually at the new location.

What Is Included

Survey Documentation assistance Packing at origin In land transportation Freight Customs clearance Delivery at destination Unpacking and removal of debris Storage Insurance

GLOBAL MOVE MANAGEMENT

Claims resolution

Benefits

Integrated into the relocation process, which creates Synergies Most optimum costing No conflict of interest Third party management

Advantages

Facilitated by vastly experienced teams Complete (24/7) customer care support Holistic solutions for packing and moving Complimentary pre-move survey

The necessary cultural and language training support will help families considerably with communication and integration into their new location. To support individuals and families with their cultural adjustments in a new country, IKAN has devised unique cross cultural training workshops that bridge the socio cultural boundaries. These trainer-driven and tool-assisted interactive workshops cover the cultural nuances and local social graces. The training can be delivered globally through experienced and certified trainers.

Development of Cultural awareness, understanding of culture shock, communicating across cultures, Cultural dimensions, living in the host country and working with host country nationals as well as local management are some interesting aspects of a well-designed program.

What Is Included

Arrangement of language training

CULTURAL TRAINING

Intercultural training programs for adults, children Individual, group or family options available

Benefits

Professionally run courses Beneficial for both business and social situations Flexible and adapted to your relocating employee’s needs Increases self-confidence and accelerates the settling-in period

Advantages

Facilitated by certified trainers Helps devise strategies to manage potential culture shock Helps explode stereotypes Helps find culturally appropriate solutions for daily living and business situation

CONTACT US

@ www.ikan.com | enquiry@ikan.com | +91 11 4049 0000