68
2018 SUSTAINABILITY REPORT

IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

  • Upload
    others

  • View
    2

  • Download
    0

Embed Size (px)

Citation preview

Page 1: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

2 0 1 8 S U S T A I N A B I L I T Y R E P O R T

Page 2: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried
Page 3: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

Sustainability Report 2018

2018 has been an important year for Importaco, as, once again, we have managed to meet the main needs of all our stakeholders. This has been made possible thanks to the dedication of all the people who work at Importaco. They all share values and strive to maintain our leadership in the food industry. This past year our workforce has grown by nine percent and, in total, there are now more than 1,350 of us worldwide. We can thus affirm that we are continuing to commit ourselves to the maintenance and creation of stable and quality employment. Importaco has been faithful to its commitment to creating an optimal work environment, pursuing the implementation of development and leadership programmes. Examples of this are the 41,816 hours of training provided and the 34 internal promotions given. Both data show that training and work are the essential elements to achieve new professional challenges. In addition, this year we also launched the Importaco Connect platform, the corporate intranet that will allow us to be connected and provide up-to-date information on the company.

The 2018 result was made possible thanks to the dedication of all the people who work at Importaco.

Applying the principles of good governance has allowed us to advance in transparency and in the generation of long-term value.

Quality, specialisation and innovation have guided our relationships with our customers.

Message from the Chairman. . . . . . . . PG. 1

Importaco. . . . . . . . . . . . . . . . . . . . PG. 3

Management model . . . . . . . . . . . . . PG. 5

Development and continuity . . . . . . . PG. 6

Health, quality and innovation . . . . . . PG. 8

Leadership and integrity . . . . . . . . . PG. 10

Sustainable supply chain . . . . . . . . . PG. 15

Environmental sustainability . . . . . . PG. 17

Relationship with the community . . . PG. 20

Table of Contents . . . . . . . . . . . . . . PG. 21

Report / Table of contents

Page 4: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

2

Applying the principles of good governance has allowed us to make progress in terms of transparency and in the generation of long-term value. In this regard, we have created the Ethics Committee to ensure compliance with the Code of Ethics, and a confidential line of communication to transmit doubts and report on breaches. We are convinced that these advances will help us to be an excellent company, and to consolidate the management of our ethical principles.

Quality, specialisation and in-novation have guided our business strategy and relations with all our clients. All the projects carried out in these areas have enabled us to increase our market share in all sectors and consolidate our inter-national development, with a pres-ence in 39 countries. At the same time, we have worked on the devel-opment of the ‘clean label’ policy, with which we have achieved a healthy food rate of 77% for the launches.

We know that customer and consumer satisfaction can only be achieved with a fully integrated value chain. The incorporation of new suppliers and farmers in our quality and social responsibility programmes has allowed us to make progress in terms of the creation of shared management systems. Within this framework, we have guaranteed the quality of the harvested products, the monitoring of production processes and the im-provement of working conditions.

Thanks to all these advances,

we have achieved a turnover of 539 million euros –13 percent more than in the previous year. The 29.6 million euros invested in improve-ments in quality, industrial efficien-cy and environmental sustainability contributed to these results.

In the pages of this report you will find the main projects that we have developed to comply with our social and environmental respons- ibility. We are convinced that every step we take serves our purpose: to improve people’s health and well-being while ensuring respon-sible production and consumption. We hope that we can count on you for this great challenge.

Juan Antonio Pons CasañPresidente

Page 5: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

3

net sales (thousands of euros) Profit after tax (thousands of euros)

538,724 22,457

Our organisationImportaco’s organisational struc-ture has been created to meet the demands of all our stakeholders, especially in the markets where we are present. In this sense, the corporate and business divisions collaborate to achieve the compa-ny’s development objectives and work under the same management model.

Economic-financial data (thousands of euros)

Economic value generated538,724 . . . . . . . . . . . . . Net sales 28,754. . . . . . . . . Operating result 28,963 . . . . . . . . . . . . .Net profit 22,457. . . . . . . . . . Profit after tax 143,207. . . . . . . . . . . . Net assets 29,556. . . . . . . . . . . .Investments

Economic value distributed 38,234. . . . . . . . . Operating costs49,176 . . . . . . . Employee salaries1,285. . . . . . . . . Financial charges

Marketed products (thousands)Nuts 86,961 . . . . . . . . . . . . . . . .Kilos311,806. . . . . . . . . . . . . PackagesDrinks712,003. . . . . . . . . . . . . . . Litres 110,379 . . . . . . . . . . . . . Packages

Importaco is a family food company founded in 1940 which, with a presence in nine countries, has managed to consolidate itself as one of the leading food companies in Spain. The 1,375 people who make up the company strive every day to achieve our purpose: to improve people’s health and well-being while ensuring responsible production and consumption.

Commercial presenceOur commitment to quality and specialisation has marked the development of our commercial brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients.

In the food business we sell nuts, dried fruits, chocolate nuts, snacks and doughs. We serve the retail market exclusively for Merca-dona through the brand Casa Pons. Through Itac and Itac Professional we are present in 39 markets in the international retail sector, in the foodservice market and in the agri-food industry.

Through this business we bottle both natural and carbonated miner-al water. Under the brands Cortes, Bronchales, Agua Doy and Font S’Aritja we are present in retail ex-clusively for Mercadona. Through Font des Teix and Agua de Cortes we are also present in the foodser-vice market. All these brands are marketed in the Spanish market.

Food

Natural drinks

Importaco

Page 6: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

4

United StatesPurchasing office Argentina Purchasing office Portugal Administrative office Spain Headquarters Technology Centre Training school Production sites (12)Commercial offices (5) Administrative offices (7) Headquarters of the organisation China Purchasing office Turkey Production plant Purchasing officePoland Production plant

(1) Countries where Importaco has workplaces. By operations, we mean those carried out by these people in order to contribute to the company's objectives.

AfricaEgypt, Morocco and MauritiusAmericaBrazil, Cuba and United StatesAsiaUnited Arab Emirates, Russian Federation, Japan, Kazakhstan, Kuwait, Lebanon and TurkeyEuropaGermany, Bulgaria, Croatia, Denmark, Slovenia, Spain, Estonia, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Noruega, Netherlands, Polonia, Portugal, Czech Republic, Romania, Sweden, United Kingdom and UkranieOceaniaAustralia and French Polynesia

Countries with significant operations include (1)

Commercial presence

Page 7: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

5

Management model

The future of Importaco is built on the solid foundation of our corporate purpose and principles. As a com-pany, our aim is to improve people’s health and well-being, with the guarantee of responsible production and consumption.

Importaco’s management model describes our business phil- osophy and is applied to its two businesses. The model integrates the expectations of our stakehold-ers and includes the following elements: vision, purpose, values, principles and corporate commit-ments. All of them are integrated into the projects developed by the company’s professionals, which are presented throughout the report.

Relationship with stakeholdersLong-term dialogue and relation-ship with our stakeholders is a fundamental part of our business model. The numerous meeting points where we work with each of these groups help us to know their expectations and to be able to inte-grate them into our activities.

Materiality analysisMateriality analysis is the tool that allows us to reflect on which aspects are most relevant to our stakehold-ers. This year we have focused on analysing the most relevant aspects detected in 2017 in order to align them with our management model, business strategy and the trends of our environment. The participation processes to compare this informa-tion will be carried out during fiscal year 2019.

Relationship with stakeholders

Stakeholder A tool for dialogue and transparency

Frequency

Company staff People who form part of Importaco’s workforce

Annual conventionBusiness committeeEquality committeeInternal communicationsHealth and safety committeeEthics committee

AnnualQuarterlyQuarterlyContinuousQuarterlyQuarterly

SuppliersCompanies that supply Importaco with products or services

PPS suppliers congressPurchasing, quality and sustainability team visits

AnnualContinuousContinuous

ClientsCompanies to whom Importaco supplies its products

Customer service Crisis committeeSales and quality teams meetings

RegularOn demandContinuous

Institutions and NGOsOrganisations with whom Importaco participates

MeetingsCollaboration agreements

ContinuousContinuous

ShareholdersPersons with shares in Importaco

General Shareholders’ Meeting Annual

The main advances in Importaco’s management model

Corporate principles

• Health & wellness• Leadership and integrity• Environmental sustainability• Innovation• Technology• Development and continuity

Main advances 2018

Definition of healthy product criteriaLaunch of Importaco Connect, the company’s intranetApproval of the energy efficiency strategyIncrease in healthy product launchesApproval of the digital transformation strategyLaunch of the Importaco ethics programme

• Food safety and quality

• Customer satisfaction

• Ethical business

• Innovation

• Digital transformation

• Development, leadership and talent

• Human rights

• Energy efficiency

• Healthy products

• Responsible use of water

• Work environment

• Use of materials

• Control and management of waste

• Sustainable supply chain

• Diversity and equality

• Good agricultural practices

• Local development

• Financial sustainability

• Health and safety at work

• Food waste

Most relevant aspects for our activity

Page 8: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

6

Composition of the Board of Directors

Name Position on the Board

Date of last appointment

Position in the company

Juan Antonio Pons Casañ Chairman 2018 Executive

Jerónima Casañ Verdeguer Vice-Chairwoman 2016 Non-board member

Bárbara Sancho Costa Vice-Chairwoman 2018 Non-board member

Eva Pons Casañ Secretary 2016 Executive

Lucia Pons Sancho Member 2016 Executive

Amparo Pons Sancho Member 2016 Executive

Elena Pons Casañ Member 2016 Executive

Natalia Pons Sancho Member 2016 Executive

Fernando Pons Casañ Member 2016 Executive

Francisco Pons Sancho Member 2016 Non-board member

Development and continuity

Applying principles of good govern-ance ensures transparency and the generation of long-term value. The actions carried out in the area of corporate governance strengthen us as a business group and enable the development of ethics, risk manage-ment or social responsibility.

Governing bodiesImportaco’s rules and principles of corporate governance regulate the relations between the different governing bodies: shareholders, the Board of Directors and the Chairman’s Committee. These structures ensure that the company is managed properly and according to the family philosophy.

· Board of DirectorsImportaco’s Board of Directors is governed by the principles of professionalism and transparen-cy. It controls and supervises the management of the company, and its functions include the approval of the Importaco management model and the strategic plan, as well as the monitoring of their achieve-ment. The shareholders appoint the members of this body. With regards to gender, women now account for 70% of its members.

· Presence in other governing bodiesImportaco has shareholdings in the companies Helados Estiu and Foener and is a member of their boards of directors. At the institu-tional level, Importaco also forms part of the boards of EDEM, the Étnor Foundation, the Governing

Council of AINIA and the Execu-tive Committee of Fedacova.

Ethics programmeThe company has placed value on the promotion of ethical princi-ples since its foundation. One of the elements that served to make this commitment explicit was the ethical code published in 2014, a key element to show our prin-ciples of action in relation to our stakeholders. Since this publica-tion, we have worked to generate a robust system to create an ethical

culture within our organisation. As a result of this work, in 2018 we launched our ethics programme, which integrates the following components:

· Code of ethics The code includes our ethical principles and guidelines for action relating to human rights, responsibility towards customers, environmental sustainability, the fight against corruption and the use of information. Following the approval in 2018 of the new

70%New ethical code

of women on the Board of Directors

Page 9: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

7

version of the code, and with the aim of making it known among the workforce, we have carried out various awareness-raising activities, which will be extended throughout 2019.

· Ethics CommitteeThe purpose of the Ethics Commit-tee is to ensure compliance with the programme and report to the Board of Directors on compliance. Its responsibilities include controlling major non-financial risks and over-seeing compliance with the code of ethics. To this end, it meets every four months.

· Ethical Channel The purpose of the ethical channel is to communicate to the Ethics Committee any doubts regarding the code and its breaches. It is a completely confidential channel and is governed by a rigorous communication procedure created specifically for this process.

· Internal controlParallel to all these activities, we have worked on some controls to help us verify compliance with the code. Some of the controls implemented in the last year have been related to the prevention of money laundering and conflicts of interest.

Page 10: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

8

+12% +77% 2,299

Health, quality and innovation

reliability of the results of the anal-yses carried out. In the six FAPAS studies, we have obtained satisfac-tory results that validate our labora-tory tests. These studies have been aimed at detecting such important aspects as those related to microbi-ology, aflatoxins and additives. In addition, through our food safety and fraud management model, we track global alerts to detect emerg-ing risks and act preventively.

Specialisation in products and processesApplying social and scientific disci-plines to get to know the consumer is essential for innovation and design to be carried out from an integrative perspective. Techniques such as active listening and neuro-science have allowed us to know the consumer’s behaviour and opinion about our products, from both a rational and irrational point of view. All this information has been used for the innovation and redesign of the products launched throughout 2018.

In terms of perceived quality improvement, our efforts have focused on integrating consumer expectations into the technical specifications. With this knowledge we have worked on every link in the chain, especially those associated with powerful products such as nuts, seeds and peanuts.

In the case of the national al-monds, we have achieved complete traceability of the entire process: field, harvest, storage and shelling. This has been made possible by

greater integration of farmers and quality analysis at all stages of the process. The knowledge generated in the project has been shared with farmers and industry associations through training sessions that have addressed issues such as good agri-cultural practices or new models of products and varieties. The result of all these actions has been the im-provement of the quality of the Span-ish almond and the increase of the satisfaction on the part of our clients.

New product development The lines of development of new products have been defined with the aim of meeting the expectations of clients in the retail, foodservice and agri-food industry, as well as integrating new trends associated with health and indulgence. In this way, we are able to offer holistic solutions for our clients and fully satisfy their expectations.

As part of the development of new products we have analysed the latest trends in food in order to gen-erate new knowledge that allows us to feed back our internal innovation model. In order to facilitate the integration of healthy criteria in the launch of new products, during 2018 we worked on the definition of a ‘clean label’ policy, which will see the light next year. This policy sets out the criteria that a product must meet in order to be healthy. As a sign of our commitment in this area, in 2018 we increased the launch of healthy products to reach 77% of the launches made.

Overall, in 2018 we have mar-

Health, quality and innovation are the pillars that guide the knowl-edge generation processes carried out within Importaco. In 2018 we increased our investment in innova-tion by 12% to reach 1.6 million eu-ros. Along with these resources, all the innovation projects have contrib-uted to increasing our specialisation in nuts and natural drinks.

Research applied to food safetyThe research carried out at Im-portaco aims to find answers to the challenges of food quality and safe-ty. All this knowledge is integrated into our supply chain with the aim of us all achieving our common goal: to meet all the expectations that consumers and customers have of our products.

Our first commitment to con-sumers is food safety, i.e. offering products that are safe for their health. All our products are an-alysed under physical, chemical and microbiological parameters both in our laboratories and in ac-credited external laboratories. Our laboratories are equipped with the most rigorous techniques to obtain reliable results in the right time. In addition, our equipment allows us to work with protocols which are custom designed for each product. In this field, in 2018 we have per-fected new microbiological analysis techniques to detect any parameter of this type with greater precision and agility.

The interlaboratory comparison studies carried out throughout the year have allowed us to test the

increase in our investment in innovation

requests through phone callslaunches

Page 11: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

9

keted 38 new products. Thirty-one launches were made in the nuts business, including mixes of wal-nuts, peeled pistachios and dried fruit flours, due to their healthy characteristics. In the drinks busi-ness, we have launched seven new products, among which those aimed at children are particularly relevant due to the safety features of the lids and the novel design of the packaging.

Food quality and safetyGenerating a culture of quality where all workers are involved is es-sential to fulfilling our commitment to offer excellent products to all our clients and consumers. Thanks to the teamwork of Importaco’s team of professionals, we are able to implement holistic quality pro-grammes that take into account all our processes and best practices in food quality and safety.

The automation and control of the productive processes have al-lowed us to make progress towards guaranteeing the constant quality of all our products. In this regard, in 2018 we have made investments to incorporate new technologies and systems for continuous meas-urement of the most important parameters of the process. These improvements have been rein-forced through the extension of the panel of tasters and new tools for detecting errors in packaging.

Thanks to our daily work on food quality and safety, all our production sites are certified under the BRC Global Standard for Food

Safety and IFS Food. Following the guidelines of these standards al-lows us to control the entire produc-tion process and act preventively.

Customer serviceThe information provided by our clients is key to improving the design of our products and feeding our entire quality management system. For this reason, at Import-aco we have specialised teams that attend to all client requests and answer their questions in a person-alised manner.

In 2018 we worked on the con-solidation of the customer service project. Through this system, we offer technical assistance to clients and consumers to resolve any ques-tions they have about our products. This communication channel is a source of knowledge that helps us to adapt our quality strategies. For this reason, all the information obtained is analysed internally in order to redefine our working models.

Consultations related to food quality and safety are answered immediately and, at the same time, the necessary actions and research are identified. In 2018 we have han-dled 2,299 requests through phone calls and emails requesting infor-mation about our products.

Page 12: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

10

90% 1,375 41,816

Leadership and integrity

The people who make up Importa-co share the same corporate culture and principles. Their leadership and integrity are the basis for the company’s development. There-fore, through the different staff policies, we work to meet their ex-pectations and achieve an excellent work environment.

Job creationThe employment policies imple-mented in the company allow us to create stable, quality jobs in which people can develop. In 2018, our workforce consisted of 1,375 em-ployees, nine percent more than in the previous year. This increase has been possible thanks to the growth of the company and the need for more specialised profiles within our organisation.

In order to carry out these incorporations we have carried out 124 new hires, in which our selection policy has been ap-plied, which includes criteria of equal opportunities and guar-antee of non-discrimination. Of these hires, during 2018 we have incorporated 119 people, who have participated in the Join In programme, with the objective of making them aware of our business philosophy and our main policies.

Health and safety at workOur objective in the field of health and safety at work is to achieve an excellent working environment for all people. Professionals special-ised in the fields of occupational

safety, industrial hygiene and ergonomics are responsible for maintaining and integrating the occupational health and safety management system throughout the organisation. In 2018 we have maintained the OHSAS 18001 certification in six group compa-nies, where 70% of the workforce works.

The continuous improvement of all facilities is a key point to en-sure excellent working conditions. As every year, we have measured noise, lighting and temperature in all workplaces. Based on the re-sults obtained, we have improved air conditioning and common fa-cilities. With regards to the instal-lation of new machinery, we have integrated safety criteria into the design of the entire process and its start-up. Thanks to all these pro-jects, we have been able to reduce work-related accidents by nine percent. In total, in 2018 there have been 84 occupational accidents that have been categorised as mi-nor, 38 have involved men and 46 women.

Employee participation is essential for building a corporate culture where health and safety at work are paramount and guaran-teed at all times. After the negoti-ation processes with employees, our own collective agreements integrate key points such as the formalisation of complaint mecha-nisms, the existence of health and safety committees, training or the right to refuse work that is not safe. In terms of participation, all of

our centres have health and safety representatives; either a preven-tion delegate or a health and safety committee. All these people have direct contact with the technical teams to convey their concerns and seek improvements together.

Labour relations The relationship we maintain with the workers’ representatives is based on the creation of relations of trust and mutual respect, as we consider them to be the pillars that make quality working conditions possible.

At the company, we support and respect the freedom of union affiliation, as well as the right to col-lective bargaining. As a result, we currently have only two collective bargaining agreements: one for the nut business and another for the natural drinks business, the latter published in 2018. 100% of our workforce in Spain is covered by a collective bargaining agreement, and in the other countries where we have operations we are governed by national regulations.

The collective bargaining agreements of both businesses improve the sector’s agreements on aspects such as the annual working day, holidays and remuneration. In addition, they include such impor-tant aspects as the protocol against sexual or gender-based harass-ment, environmental management and the integration of migrants and ethnic minorities.

indefinite contracts hours of trainingworkers

Page 13: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

11

Leadership and developmentImportaco has a leadership model that affects the entire organisation, based on our values and which reinforces our commitment to people. In this sense, we believe that acting according to the model provides a reference framework and standardises our way of lead-ing. To this end, we teach about this model in training sessions given by patrons and evaluate its integration through the work en-vironment survey, which we carry out every two years.

Training is a fundamental ele-ment for all employees to develop their skills through the acquisition of knowledge and to improve their attitudes. Importaco’s training pro-gramme counts on the participation of all departments, which collabo-rate with development specialists to include their needs in the annual training plan.

Importaco’s training plans include activities related to the acquisition of technical knowledge

as well as sessions for the dissemi-nation of corporate elements. The main dissemination actions were dedicated to the use and manage-ment of the new Importaco Con-nect intranet, the dissemination of the new ethics programme and the management model, in which all middle managers and directors participated.

In 2018, training hours in-creased by 35% to 41,816 hours. This increase, together with the maintenance of the investment, has allowed us to train the entire workforce, which we have achieved thanks to the 11% increase in the number of people trained.

Performance appraisal is anoth-er element that helps us improve people’s development. It is com-prised of objectives associated with the projects carried out during the year and the evaluation of trans-versal competences. In total, 1,237 people have had access to this tool, which is implemented in all work centres.

Our commitment to employee development is embodied in our internal promotion policy. All the job offers we generate are first shared internally to offer workers new opportunities for development and career change. In 2018, a total of 33 people took on new challenges within the organisation. It is im-portant to note that 57% of these promotions have been occupied by women and 39% by under-30-year-olds, which demonstrates the importance we place on equality and diversity.

Gender equality The measures promoted by Importaco to achieve effective equality between men and women follow the guidelines laid down by equality legislation. The plans implemented in each of the com-panies help us to diagnose and promote improvement measures, which are monitored annually through quantitative indicators. Importaco’s workforce is currently

Page 14: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

12

New recruitments

Main figures of the Importaco workforce in 2018

Sex

764 Men 611 Women

Professional classification

536 Qualified 372 Specialists 249 Technicians 198 Managers 20 Management

Persons with disabilities

27 Workers

Country

1,260 Spain76 Poland 26 Turkey4 China 3 Argentina 2 United States2 Portugal1 India1 Chile

Age

165 Under 30 years old 965 From 30 to 50 years old245 Over 50 years old

Country

112 Spain7 Poland2 China 1 Argentina 1 EUnited States1 Portugal

Sex

74 Men 50 Women

Age

80 From 30 to 50 years old 28 Under 30 years old16 Over 50 years old

Page 15: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

13

Sex

Age

Professional classification

Distribution of the workforce by employment contract

Men

91% Permanent 9% Temporary

Women

88% Permanent 12% Temporary

Under 30 years old

81% Permanent 19% Temporary

From 30 to 50 years old

92% Permanent 8% Temporary

Over 50 years old

89% Permanent 11% Temporary

Specialists

65% Permanent 35% Temporary

Qualified

99% Permanent 1% Temporary

Technicians

99.6% Permanent 0.4% Temporary

Managers

100% Permanent 0% Temporary

Management

100% Permanent 0% Temporary

Average90% Permanent10% Temporary

Page 16: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

14

comprised of 55% men and 45% women.

Conciliation measures refer to improving the organisation of working time, with elements such as flexible working hours or reduced working hours. We have also worked on defining the labour disconnection policy, which will be published in 2019. In 2018, 78 peo-ple have used conciliation meas-ures: 11 men and 67 women.

With regards to remuneration, Importaco has a clear policy that sets out that anyone performing the same work should receive the

same pay. To this end, we have a job description system through which we evaluate functions, regardless of the person who carries them out. The result of the evaluation is linked to our salary policy. This measure assures us that there is no wage gap between men and women within the organisation.

Hours of training: Total 41,816

Internal promotions: Total 33

Sex

21,597 Men20,219 Women

Job category

14,904 Specialists11,633 Qualified 10,359 Technicians3,791 Officers1,132 Management

Age

13 Over 50 years old18 From 30 to 50 years old2 Under 30 years old

Country

32 Spain1 Poland

Sex

14 Men19 Women

Page 17: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

15

Sustainable supply chain

The long-term relationships we maintain with our suppliers are criti-cal when it comes to creating a more sustainable supply chain. Therefore, through our purchasing model, we collaborate with 166 direct suppliers from 22 countries to achieve the highest standards in quality, sustain-ability and competitiveness.

Our purchasing modelThe raw material purchasing model for the nuts business has been de-fined to achieve products that satisfy the expectations of our clients. For this purpose, we have different types of suppliers according to their inte-gration into our purchasing model.

Preferred suppliers –PPS– are those with whom we have a long-term relationship, based on which we work together to achieve the highest standards of quality, sus-tainability, service and profitability. At the same time, we also have recurring and regular suppliers that meet our sourcing needs. In 2018, 77% of the raw materials for the nuts business were purchased from 50 preferred suppliers.

Good agricultural practices The farmers who grow our products are critical to the sustainability of the agri-food chain. Our good agricultural practices programme allows us to collaborate with farmers and suppliers in product development that meets consumer expectations.

The programme is based around quality, food security, crop sustainability and long-term devel-

opment. Thanks to this project, we guarantee the quality of the har-vested products and avoid any type of contamination, whether micro-biological, chemical or physical. In the same way, we ensure the sus-tainable use of phytosanitary prod-ucts and the proper management of agricultural soils, which results in a minimisation of the environmental impact of crops.

This programme is present in Argentina, China and Spain through local agronomists who collaborate with farmers in the application of best agronomic prac-tices. In 2018, the products grown under this programme have includ-ed maize, peanuts, sultanas and almonds, which have occupied an area of more than 4,800 hectares. In total, 12,020 tonnes of good ag-ricultural practice products have been cultivated.

In addition to the aforemen-tioned results, during 2018 we have monitored the performance of producers through periodic audits based on the Global GAP standard, in order to ensure that these raw materials are grown under our food quality and safety standards.

Quality right from the sourceImportaco’s quality management system aims to integrate food qual-ity and safety criteria at all stages of the value chain. Our company’s quality team at source is made up of local specialists who pass on con-sumer expectations to suppliers.

The integration of our suppliers is a guarantee of food quality and

safety for our clients. Collaboration and daily communication with suppliers have enabled the devel-opment of a shared quality culture, through which we work on the defi-nition of product characteristics, the conditions for processing and the best systems for monitoring.

In 2018, the most noteworthy projects were the validation of new sources and the training of quality professionals working in the production centres of suppliers. In total, we have worked with 192 suppliers, of which 50 are fully in-tegrated into our system. In terms of monitoring, we have carried out 65 audits that have improved the production processes of suppliers, especially with regards to the de-tection of physical, microbiological and sensory parameters.

Social and environmental development Importaco’s Social Compliance pro-gramme aims to ensure compliance with human rights throughout the supply chain. The aspects included in this programme are based on the United Nations guiding principles on business and human rights and the Declaration on Fundamental Principles and Rights at Work of the International Labour Organization.

One of the main points of this programme is the Supplier Code of Conduct, which specifies the social and environmental standards that a supplier must meet when working with Importaco. In this sense, all our preferred suppliers have signed this code, showing their social and

77% 65 12,020raw materials for the nuts business

audits tonnes of good agricultural practice products

Page 18: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

16

environmental commitment. The performance of our suppli-

ers in terms of social responsibility is verified through periodic SMETA 4P audits, which include social and environmental aspects. In 2018, we worked with 42 suppliers to meet the requirements of our pro-gramme, eight of which were newly incorporated. In terms of compli-ance, all suppliers have improved their performance since 2017.

To complement the work done through the audits, we have devel-oped a project to evaluate and im-prove the working conditions asso-ciated with cashew processing with our cashew supplier and the organ-isation Traidcraft. This project has involved two factories of 680 work-ers and has helped us to understand the working conditions and their impact on the lives of these work-ers. Thanks to the results obtained,

in 2019 the improvements defined during the participation processes will be carried out, which include various actions in terms of facilities.

Finally, it is worth mentioning the risk assessment carried out in agriculture, with which we have been able to gain in-depth knowl-edge of the social reality of agricul-tural workers. Five farmers were visited in this evaluation, which has helped us to create the first project to implement our Social Compli-ance programme in agriculture, which, together with our supplier, will enable us to improve working conditions in this sector.

Page 19: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

17

Environmental sustainability

Respect for the environment and our surroundings is integrated into all our activities. Through Importaco’s environmental management sys-tem, we evaluate our performance in order to reduce the environmen-tal impact of our activities. Our production sites in Spain and Turkey are ISO 14001 certified.

Energy efficiencyEfficient consumption of natural resources is necessary to rebalance development with the resulting environmental impact. Aware of this need, in 2018 we approved Importaco’s Energy Efficiency Strategy , which aims to integrate the responsible use of energy in all our processes.

Through this strategy we are committed to reducing energy consumption per unit of manufac-ture by eight percent, as well as its direct CO2 emissions by 2020. To this end, in 2018 we have defined the baseline against which we will measure our progress, and have im-plemented different management tools in four production centres.

With regards to consumption prevention, we are committed to incorporating the sustainability variable in 15% of investments. This commitment has taken the form of actions to guarantee the energy efficiency of compressed air instal-lations, which account for 30% of the emissions associated with ener-gy consumption.

In 2018, the total energy con-sumed was 70,737 megawatt hours, of which 68% was from renewable

sources. This energy includes the 43,915 megawatts of electricity that has guarantees of source and the 4,431 megawatt-hours generated by the biomass boiler of our almond production centre in Vall d’Alba. Non-renewable energy consump-tion was 26,822 megawatt hours.

In addition to monitoring ener-gy consumption, we also measure the emissions generated by our activity. In 2018, direct emissions amounted to 6,860 tonnes of CO2 and there were no indirect emis-sions, given that the electricity we consume is from a renewable source. Emissions of ozone-deplet-ing substances will also be meas-ured in 2019 with the aim of imple-menting measures to reduce them.

Waste prevention and management Applying circular economy criteria to correctly prevent and manage our waste helps us to make our design and production processes more sustainable. Every year we focus our management on zero waste, which involves drawing up various action plans, ranging from raising workers’ awareness to improving treatment.

Awareness of the staff about the benefits and possibilities of recy-cling the various wastes produced helps us to achieve proper segrega-tion, which is essential to make bet-ter options for revaluation. In this regard, during 2018 we have trained more than five hundred people on how we can contribute to respect for the environment through the appropriate segregation of waste.

This training activity has served as a complement to the reminders of good environmental practices that we carry out annually.

The waste generated at Import-aco includes: cardboard, organic, plastic, scrap metal, wood and oth-er industrial waste. All of them are collected and delivered to an au-thorised manager for recycling and recovery. In 2018 we have revalued around 80% of the waste generat-ed. Thanks to the improvements implemented, we have reduced by 22 tonnes the industrial waste not revalued in the production centres of the nuts business, which has meant that revalued plastic has been increased by 69 tonnes. On the other hand, in the natural drinks business, thanks to proper segregation, we have reduced the removal of non-hazardous contam-inated waste by 25%.

In addition, the cardboard gen-erated at the production centres is revalued in its entirety. In order to reduce the amount of cardboard generated in the natural drink business, we have continued to implement returnable bins. This measure has made it possible for the cardboard waste generated at the Font des Teix bottling plant to be reduced by 25%. On the other hand, under the ‘Small Responsible Gestures’ campaign, we have cre-ated new paper collection points in offices. This campaign has served to raise awareness among office workers of the importance of small gestures in environmental care.

68% 80% 13renewable sources waste generated types of FSC-certified

cardboard boxes

Page 20: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

18

Materials usedThe materials we use in the pack-aging are intended to ensure that our products arrive with the quality conditions that our clients expect. For this reason, the selection of the materials we use is carried out through the collaboration of professionals from the areas of environment, quality and materials.

The materials we consume at Importaco are plastic, cardboard, metal and glass. All of them are purchased from specialist suppliers, with whom we also collaborate to find new solutions regarding the use of more sustainable materials.

Waste generated Quantity (tonnes) Method of elimination

Cardboard 1,627 Recycling

Plastic 662 Recycling

Organic 2,103 Recycling

Industrial waste 975 Landfill

Scrap 33 Recycling

Wood 288 Recycling

Total non-hazardous waste

5,689

Total hazardous waste 50 Treatment according to the nature of each waste

Page 21: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

19

The increase in the amount of ma-terials used is the result of the com-pany’s increased activity.

With regards to improving the sustainability of the materials used, in 2018 we set up a working group to integrate circular economy criteria into our packaging. This group will carry out projects relat-ing to the reduction of materials consumed and the improvement of their recyclability. In relation to this aspect, in 2018 we have reduced the grammage of the eight-litre bins at Agua de Cortes, which has allowed us to save on the consumption of 13 tonnes of plastic.

In terms of cardboard, we have analysed its composition and origin in order to make progress in the integration of responsible purchasing criteria. Based on these analyses, the cardboard consumed is composed of at least 89% recy-cled material, which generates a lower environmental impact than if it were sourced as new. In ad-dition, as a demonstration of our commitment to the use of respon-sible materials, in 2018 we certified thirteen cardboard boxes in FSC, guaranteeing that they are sourced from well-managed forests that provide environmental, social and economic benefits. Consumption of materialsCardboard . . . . . . . 1,275 tonnesPlastic . . . . . . . . . 14,765 tonnesGlass . . . . . . . . . . . . . 10 tonnes Metal . . . . . . . . . . . . . 0.3 tonnes

Water consumptionAware of the importance of water for life, at Importaco we are com-mitted to the responsible use of water in all our processes. For this, we holistically manage water, from the monitoring of consumption to the recovery of process water.The water supply for the Importaco centres comes from municipal supplies, in the case of the nuts business, and from groundwater catchments, in the natural drinks business. In the latter, the care of water resources takes on special importance, and so, in addition to controlling water consumption, we monitor the condition of aquifers and apply strict measures to ensure their preservation.

The main processes in which we use water are bottling, in the case of the natural drinks business, and cleaning tasks in both business-es. In total, in 2018 we have con-sumed 851,285 cubic metres, with an increase over the previous year due to increased activity in produc-tion centres.

The water derived from our production processes is diverted to our own treatment plants or those of third parties, depending on the characteristics of each discharge. In both cases, we have all the permits and perform periodic measure-ments to ensure compliance with all parameters. In total, during 2018 we dumped 8,175 tonnes and 85,774 cubic metres. Likewise, the studies carried out throughout the year will allow us to make progress in terms of the recirculation of the

water used, and to achieve a greater recovery of the process water.

Environmental evaluation of suppliers

Integrating the environmental performance of our suppliers into Importaco’s environmental man-agement system is an opportunity to join forces in caring for the envir- onment. Aware of this, we monitor their performance on a regular basis and establish action plans to make joint progress in environmen-tal sustainability.

This programme includes the preferred suppliers of raw mater- ials for the nuts business and the preferred suppliers of materials for the drinks business. In total, in 2018 we evaluated the environmental performance of 43 suppliers, 25% of which are new entrants.

Page 22: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

20

2,775 149 544

Community involvement

Participating in the communities where we are present is a way for us to get involved in projects aligned with our values. Every year we look for new ways to strengthen our ties with people and institutions, with the aim of contributing to the construction of sustainable devel-opment.

Institutional relationsThe associations and foundations with which we collaborate promote business development, ethics and innovation. These alliances allow us to exchange good practices with other companies in our sector, in addition to supporting their initiatives.

Social projectsThe social initiatives with which we collaborate are fundamentally re-lated to the improvement of health and nutrition. In 2018 we have collaborated with local associations through the financing of projects and donations of our products to contribute to their corporate purposes.

· Food donationThe food donations we make are intended to help meet the basic needs of people at risk of exclusion. During 2018 we collaborated with Aportem - Puerto Solidario Valencia, with the Local Assembly of the Spanish Red Cross in Alcácer (Valencia), with the Centre Solidari d’ Aliments de Sagunt and with the Banco de Alimentos de Valencia. In total, we donated 2,775 kilos

of food that have contributed to the corporate purpose of all these associations.

· Corporate volunteeringWe collaborated with the project Libera, by SEO Birdlife, through participation in the 1m2 campaign for beaches and seas. Thanks to the participation of 21 volunteers, we were able to collect 149 kilos of ma-rine debris. This activity not only served to collect waste, but also allowed the participants to get to get first-hand experience with the problems of contamination faced in natural environments.

· Collaboration with Payasospital Payasospital is a non-profit asso-ciation that brightens the lives of hospitalised children with regular performances by professional clowns. By collaborating, we have contributed towards the scheduling of these activities in the hospitals of the Region of Valencia. To raise awareness of the initiative among the workers, we included clown noses in all the Christmas boxes delivered.

· Clothes collection for CaritasWe carried out clothes collection campaigns in two of our produc-tion centres so that workers could collaborate with Caritas. This cam-paign allowed us to raise awareness among the workers about the importance of giving a second life to our clothes. In total, we collected 544 pieces of clothing that were sent to the Arropa project.

· Collection of waste for corporate purposes

As part of Importaco’s waste collec-tion plan, in 2018 we set up various points for the collection of lids and oil for corporate purposes. Through this initiative, workers can deposit these types of waste for recovery. The money generated through this process will be donated to the social entity chosen by the workers. The first donation will be effective during 2019.

Institutions with which we have collaborated

AVE (A. Valenciana de Empresarios)

EDEM (Escuela de Empresarios)

Fundación Étnor (Ética de los negocios y de las organizaciones)

Instituto de la Empresa Familiar

ANEABE (Asociación Nacional de Empre-sas de Aguas Envasadas)

CEV (Conf. Empresarial Valenciana)

AECOC (Asociación empresarial de fabricantes y distribuidores)

AINIA (Instituto Tecnológico de la Indus-tria Agroalimentaria)

ITENE (Instituto Tecnológico del Embala-je, Transporte y Logística)

ALMENDRAVE (Agrupación de Exporta-dores de Almendra y Avellana)

Meetings we have attended

INC (Int. Nut and Dried Fruit Council Fdn.)

ANUGA

PLMA (Private Label Manufacturers Assn.)

SIAL Paris

kilos of food donated kilos of marine debris items of clothing

Page 23: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

21

GRI

Table of Contents

This report has been prepared in accordance with GRI standards, in accordance with the Essential option.

Importaco is a member of the United Nations Global Compact and this report serves as a progress report. The GRI index indicates the different parts of the document that are related to each of the principles of the Global Compact and to the Sustainable Development Goals.

The contents of the report have been selected by applying the principles contained in the GRI 101 standard: Fundamentals 2016.

Inclusion of stakeholdersThe content of the report is based on the participation processes carried out in 2017, detailed in the chapter “Stakeholder participa-tion”.

Context of sustainabilityThroughout our report, we have tried to transmit how we under-stand sustainable development and put it into practice through our products. All the information in-cluded refers to our impacts, taking into account the geographical areas in which we are present.

MaterialityWhen deciding on material issues, we have taken into account the eco-nomic, environmental and social impacts to which we are exposed as a company in the food and drink sector. In addition, before prepar-ing the report, we have assessed the key issues and future challenges in

contributing to the achievement of sustainable development.

CompletenessThe information included is intend-ed to reflect the most significant actions and impacts that occurred during the reporting period. In terms of coverage, we have includ-ed information regarding our sup-ply chain, with the understanding that aspects such as the fulfilment of human rights apply inside and outside the organisation.

Entities included in the consolidated financial statements

SI Importaco, S. A.

SI Importaco Casa Pons, S. A. U.

SI Importaco Chocolates, S. A. U.

SI Importaco Food Service, S. L.

SI Importaco Ingredients, S. L.

SI Importaco Snacks, S. A. U.

SI Importaco Internacional, S. L.

SI Importaco Poland Sp. Z o. o.

SI Importaco Gida Sanayi Ve dis Ticaret Anonim Sirketi

SI Importaco Terra, S. L.

SI Importaco Terra la Guita, S. L.

SI Importaco Terra Portugal, S. A.

NO Desarrollo Empresarial y Capital, S. L.

SI Bebidas Naturales, S. L.

SI Aguas de Cortes, S. A.

SI Agua de Bronchales, S. A.

SI Fuente Arevalillo, S. L. U.

SI Font Teix, S. A.

SI Refrescos Minerales, S. A. U.

SI Manantiales de León, S. A. U.

NO Helados Estiu, S. A.

NO Fondo de Energías Renovables, S. L.

Page 24: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

22

GRISTANDARD

CONTENT PAGE ORRESPONSE

EXTERNAL VERIFICA-TION

RELATIONSHIP WITH SDGs

GRI 101: FUNDAMENTALS

GRI 202: GENERAL CONTENT

1. Organisation profile

102-1 Name of the organisation 3 Yes

102-2 Activities, brands, products and services 3 Yes

102-3 Location of headquarters 4

102-4 Location of operations 4 Yes

102-5 Property and legal form Public limited company Yes

102-6 Markets served 4 Yes

102-7 Size of the organisation 3 Yes

102-8 Information on employees 12 Yes SDG 10

102-9 Supply chain 15 Yes

102-10 Significant changes in the organisation and its supply chain 24 Yes

102-11 Precautionary principle or approach 17 Yes

102-12 External initiatives 20 Yes

102-13 Affiliation to associations 20 Yes

2. Strategy

102-14 Statement of senior decision-makers 1-2 Yes

102-15 Main impacts, risks and opportunities 1-2 Yes

3. Ethics and integrity

102-16 Values, standard principles and rules of conduct 6 Yes SDG 16

102-17 Advisory mechanisms and ethical concerns 7 Yes

4. Governance

102-18 Governance structure 6 Yes

102-21 Consultation of stakeholders on economic, environmental and social issues 5 Yes SDG 16

102-23 President of the highest governing body 6 Yes SDG 16

102-26 Role of the highest governance body in the selection of objectives, values and strategy 6 Yes

5. Stakeholder participation

102-41 Collective bargaining agreements 10 Yes SDG 8

102-43 Approach to stakeholder engagement 5 Yes

6. Reporting practices

102-44 Key issues and concerns 5 Yes

102-45 Entities included in the consolidated financial statements 21 Yes

102-46 Definition of the contents of the reports and the coverage of the topic 21 Yes

102-47 List of material topics 5 Yes

102-48 Reexpression of information N/A Yes

102-49 Changes in reporting 21 Yes

102-50 Reporting period 24 Yes

102-51 Date of last report 24 Yes

102-52 Reporting cycle 24 Yes

Page 25: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

23

102-53 Contact point for questions about the report 24 Yes

102-54 Statement that the report has been prepared in accordance with GRI standards 21 Yes

102-56 External verification 24 Yes

103 Management approach 5 Yes

TOPIC GRI INDICATOR PAGE OR RESPONSE EXTERNAL VERIFICATION

RELATIONSHIP WITH SDGs

GRI 200: ECONOMIC ASPECT

201: Economic performance 201-1, 201-4 3 Profits obtained by country, taxes on profits paid and public subsidies reported in annual accounts

Yes SDG 1, 2, 9

202: Presence in the market 202-12 3-4 Yes

204: Acquisition practice 204-1 Expenditure on local suppliers reported in annual accounts Yes

205: Fight against corruption 205-2 6-7 Yes

GRI 300: ENVIRONMENTAL ASPECT

301: Materials 301-1 19 Scope: production centres in Spain. Yes SDG 8, 12

302: Energy 302-1 y 302-4 17 Scope: production centres in Spain. Yes

303: Water 303-1 19 Data calculated based on direct measure-ments, invoices and indirectly. Yes

305: Emissions 305-1, 305-2, 305-5, 305-6 17 Yes

306: Effluents and waste 306-217-18 In 2019, we will report the waste generated from toners, batteries, accumulators and IT WEEE

Yes

307: Environmental compliance 307-1 From 2018, we are not aware of any environ-mental non-compliance Yes

308: Environmental evaluation of suppliers 308-1 19 Yes

GRI 400: SOCIAL ASPECT

401: Employment 401-110, 12, 13 We understand as new hiring both the changes to indefinite specialists and external selection processes.

Yes

403: Health and safety at work 403-1, 403-2, 403-3, 403-4 10 Yes

404: Training and teaching 404-1, 404-2, 404-3 11 Yes

405: Diversity and equal opportunities 405-1, 405-2 14 Average remuneration of directors and executives reported in annual accounts Yes

406: Non-discrimination 406-1 In 2018, we are not aware of any case of discrimination Yes

408: Child labour 408-1 16 Yes

414: Social evaluation of suppliers 414-1 16 Yes

416: Customer health and safety 416-1, 416-2 From 2018, we are not aware of any non-compli-ance relating to the health and safety of customers. Yes

419: Socio-economic compliance 419-1 From 2018, we are not aware of any product health and safety non-compliance. Yes

Page 26: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

The information included in the report refers to the year 2018. The report is prepared annually and the last one was published on 26 May 2018. As for the changes that occurred during the fiscal year, the companies Fuente Arevalillo S. L. U. and Refrescos Minerales S. A. U. were merged in July 2018. If you have any questions or doubts about the information published, please contact the Sustainability Department.

IMPORTACOSustainability DepartmentPol. Industrial Carrascal OestCalle Real de Madrid Nord,número 81-8346469 Beniparrell(Valencia, Spain)[email protected]

Des

ign

Díd

ac B

alle

ster

. Pri

nt L

a Im

pren

ta C

G

Page 27: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

Thanks to all the people who have collaborated with us in 2018 for making all our projects and achievements possible. Below, we present what we consider the most important.

Page 28: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

G R A P H S / TA B L E O F C O N T E N T S

I N N O V AT I O Npg. 4

S P E C I A L I S AT I O Npg. 5

N E W P R O D U C T D E V E L O P M E N T pg. 9

C U S T O M E R C A R Epg. 10

D E V E L O P M E N T A N D C O N T I N U I T Ypg. 12

T E C H N O L O G Ypg. 13

I N T E R N A L P R O M O T I O Npg. 14

J O B C R E AT I O Npg. 18

D I V E R S I T Ypg. 19

L A B O U R R E L AT I O N Spg. 22

L E A D E R S H I P A N D D E V E L O P M E N Tpg. 23

S U S TA I N A B L E S U P P LY C H A I Npg. 24

G O O D A G R I C U LT U R A L P R A C T I C E Spg. 25

S U S TA I N A B L E S U P P LY C H A I Npg. 28

S O C I A L A N D E N V I R O N M E N TA L D E V E L O P M E N Tpg. 29

A G R I C U LT U R A L I N T E G R AT I O Npg. 32

E N E R G Y E F F I C I E N C Ypg. 35

M AT E R I A L Spg. 36

W A S T E M A N A G E M E N T A N D P R E V E N T I O Npg. 37

Page 29: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried
Page 30: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

I N N O V AT I O N

Our innovation model has been created to meet the expectations of our customers. In 2018, we increased our

investment in innovation by 12% to 1.6 million euros.

+ %12I N V E S T M E N T I N I N N O V AT I O N

Page 31: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

S P E C I A L I S AT I O N

The application of techniques such as active listening and neuroscience has allowed us to know the consumer’s behaviour and opinion about our products. Thanks to this knowledge, we have improved the production processes associated with nuts,

sunflower seeds and peanuts.

Page 32: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried
Page 33: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried
Page 34: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried
Page 35: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

N E W P R O D U C T D E V E L O P M E N T

In the development of new products we have followed the latest trends in food, associated with the concepts of health and indulgence.

In 2018 we increased the launch of healthy products to 77% of the launches made. In total, we have marketed 38 new products.

36

3024

18

12

6

35

29

23

17

11

5

34

38

28

22

16

10

4

33

37

27

21

15

9

3

32

31

26

25

2019

1413

87

21

Page 36: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

C U S T O M E R C A R E

At Importaco, we have specialised teams that attend to all customer requests and answer their questions in a personalised

manner. In total, we have dealt with 2,299 requests via phone calls and emails requesting information about our products.

2,299R E Q U E S T S F O R I N F O R M AT I O N

Page 37: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried
Page 38: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

D E V E L O P M E N T A N D C O N T I N U I T Y

Providing ethical principles has been a maxim since the company was founded. In 2018, we published a new code of ethics and created

an ethics committee and an ethics channel.

Page 39: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

T E C H N O L O G Y

The digital transformation is changing all aspects of our lives. Aware of this, at Importaco we have a digital transformation strategy that will allow us to revolutionise all our processes

taking advantage of the possibilities of technology.

Page 40: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

I N T E R N A L P R O M O T I O N

Our commitment to employee development is embodied in our internal promotion policy. In total, in 2018, 33 people

took on new challenges within the organisation.

P R O M O T I O N S

33

57% 39%U N D E R - 3 0 -Y E A R - O L D SW O M E N

Page 41: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried
Page 42: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried
Page 43: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried
Page 44: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

J O B C R E AT I O N

The employment policies that we have implemented in the company allow us to create quality jobs. In 2018, our workforce

consisted of 1,375 employees, 9% more than in the previous year.

90%

E M P L O Y E E S

1,375

9%+E M P L O Y E E S T H A N

T H E P R E V I O U S Y E A R I N D E F I N I T E

Page 45: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

D I V E R S I T Y

Every year, we promote measures to achieve effective equality between men and women. Importaco’s workforce

is currently comprised of 55% men and 45% women.

W O M E N

45%M E N

55%

Page 46: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried
Page 47: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried
Page 48: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

L A B O U R R E L AT I O N S

At the company, we support and respect the freedom of union affiliation, as well as the right to collective bargaining. As a result, we currently have two unique collective bargaining agreements, one for

the nut business and another for the natural drinks business.

Page 49: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

L E A D E R S H I P A N D D E V E L O P M E N T

Importaco’s training plans include activities related to the acquisition of technical knowledge as well as sessions for the

dissemination of corporate elements.In 2018, training hours increased by 35% to 41,816 hours.

+H O U R S O F T R A I N I N G

35%

Page 50: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

S U S TA I N A B L E S U P P LY C H A I N

The long-term relationships we maintain with our suppliers are critical when it comes to creating a more

sustainable supply chain. In 2018, 77% of the raw materials for the nuts business were purchased from 50

preferred suppliers.

+O F R A W M AT E R I A L S F R O M

P R E F E R R E D S U P P L I E R S

77%

Page 51: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

G O O D A G R I C U LT U R A L P R A C T I C E S

The good agricultural practices programme is based around quality, food security, crop sustainability and long-term

development. In total, 12,020 tonnes of products have been cultivated following good agricultural practices.

H E C TA R E S C U LT I V AT E D A C C O R D I N G T O G O O D

A G R I C U LT U R A L P R A C T I C E S

M O R E T H A N

4,800

Page 52: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried
Page 53: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried
Page 54: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

S U S TA I N A B L E S U P P LY C H A I N

Importaco’s quality management system aims to integrate food quality and safety criteria at all stages of the value chain.

Daily collaboration and communication with our suppliers has enabled the development of a shared quality culture.

192S U P P L I E R S

A U D I T S

Page 55: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

S O C I A L A N D E N V I R O N M E N TA L D E V E L O P M E N T

Importaco’s Social Compliance Programme aims to ensure compliance with human rights throughout the supply chain. In 2018, we worked together with 42 suppliers to meet social and

environmental requirements.

Page 56: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried
Page 57: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried
Page 58: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

A G R I C U LT U R A L I N T E G R AT I O N

Almonds are one of the most valued nuts due to their quality and versatility as an ingredient. Integrating all its production phases has

allowed us to collaborate with a multitude of farmers and increase the purchase of Spanish almonds by 37%.

+ %37S PA N I S H A L M O N D S

Page 59: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

A G R I C U LT U R A L I N T E G R AT I O N

In the case of the national almonds, we have achieved complete traceability of the entire process: field, harvest, storage and shelling.

The result of all these actions has been the improvement of the quality of the Spanish almond and the increase of the satisfaction on

the part of our clients.

Page 60: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried
Page 61: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

E N E R G Y E F F I C I E N C Y

An efficient consumption of natural resources is necessary in order to balance development with the resulting environmental impact.

Through our energy efficiency strategy, we are committed to reducing energy consumption per unit of manufacture by eight percent, as well

as its direct CO2 emissions.

S U S TA I N A B L E I N V E S T M E N T

R E D U C T I O N A N D R E N E W A B L E

E N E R G Y

%8

CO2

Page 62: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

M AT E R I A L S

The materials used in the packaging are intended to ensure that the products arrive in the quality conditions that our customers expect. With regards to improving the sustainability of the materials used, in 2018, we created a working group to integrate circular economy

criteria into packaging.

%80

13

R E C Y C L E D O R I G I N

T Y P E S O F B O X E S W I T H F S C C E R T I F I E D C A R D B O A R D

+

Page 63: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried

W A S T E M A N A G E M E N T A N D P R E V E N T I O N

Applying circular economy criteria to correctly prevent and manage our waste helps us to make our design and production

processes more sustainable. The orientation of our management towards zero waste has allowed us to revalue nearly 80% of the

waste generated.

%80R E V A L U E D W A S T E

Page 64: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried
Page 65: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried
Page 66: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried
Page 67: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried
Page 68: IKIJ7?D78?B?JO H; FEHJ · brands. These represent our cor-porate principles and convey the business philosophy of Importaco to our clients. In the food business we sell nuts, dried