Employee turnover

2006 2007 2008

%12

10

8

6

4

2

0

10%

7%

3%

Number of employees and male/female ratio of staff

2006 2007 2008

700

600

500

400

300

200

100

0

Female 187

Male 365

Female 210

Male 402

Female 235

Male 423

Ratio of fee earners to support staffRatio of fee earners to support staff

Employee turnover

2006 2007 2008

%12

10

8

6

4

2

0

10%

7%

3%

Number of employees and male/female ratio of staff

2006 2007 2008

700

600

500

400

300

200

100

0

Female 187

Male 365

Female 210

Male 402

Female 235

Male 423

Ratio of fee earners to support staffRatio of fee earners to support staff

%100

80

60

40

20

0

65%71%

80%73%

Customer satisfaction Customer turnover

16% 15%12%15%

2006 2007 2008 2020 Actual Target

Customer satisfaction and turnover

2006 2007 2008 2010 Actual Target

Greenhouse gas emissions‘000

61

59

57

55

53

51

CO2-e in tonnes CO2-e in tonnes per person

105

100

95

90

85

8057.4 59.558.5

104

90

96

tonn

es p

er p

erso

n

tonn

es

54.5

EBITDA and EPS

2006 2007 2008 Actual Actual Actual

$’M160

120

80

40

0

30

25

20

15

10

5

0

EBITDA Earnings per share

107 156131

15

31

19

cent

s pe

r sh

are

2006 2007 2008 2010 Actual Target

70

60

50

40

30

20

10

0

Debtor days

58% 56%

45%

55%

%50

40

30

20

10

0

10.6% 10.4%

20%

11.1%

Market share Brand awareness

23.4%

40%

27.3%

2006* 2007 2008 2020 Actual Target

Marketshare and brand awareness

*Brand awareness data was not collected in 2006.