Impact Magazine - August 2009

M A G A Z I N E

G r e a t e r P h o e n i x C h a m b e r O f C o m m e r c e AuG.09

prsrt stdus postage

paidphoenix, az

permit no. 1054

Looking Up Thriving in a Recession

Succession Success The Future is Now

Viral Marketing Catch the Fever

n Member News n Calendar of Events n Capitol Update

Find out Aug. 26

What does health care reform mean for Arizona?

p.15

What’s the Prognosis for Business?

And the Bottom LineHealtH Care

Robert MeyerPresident

Phoenix Children’s Hospital

Banner Cancer Center

www.phoenixchamber.com | I M PAC T 3

The changing landscape of healthcare in our nation is an issue that affects all of us – from the CEO of a large company to an employee of the smallest of small businesses. President Obama has made healthcare reform a priority of his administration and has called on Congress to pass meaningful legislation this year.

But what does all the debate in Washington mean for us here in the Valley? This month, we have two ways for you to get answers to that question.

The first is in this month’s cover story. Chamber members with valuable perspective on the health care issue offer their insight on the problems we face, some possible solutions and the potential impact on Arizona business.

The second is National Healthcare Reform: Prognosis for Arizona on Wednesday, August 26 at the Pointe Hilton Squad Peak Resort. This half-day program is your chance to hear from industry experts and Arizona Congressman John Shadegg how possible changes to healthcare laws will impact you and your business.

Our Chamber has been committed to keeping Greater Phoenix businesses informed, connected and prosperous for more than 120 years. If you’re already a member, I urge you to continue to contribute to our mission. If you’re not yet a member, visit www.phoenixchamber.com and click on the “Join” button to find out how to be a part of the continued health of our business community.

Todd SandersPresident & CEO Greater Phoenix Chamber of Commerce

boARd oF diReCToRSeXeCUTiVe CoMMiTTee

ChAiRConnie PerezCEOAdvanced Reimbursement Management

iMMediATe PAST ChAiRAndrew K. (Andy) McCainVP & CFOHensley Beverage Company ChAiR-eLeCTSteve WheelerExec. VP, Customer Service & RegulationAPS

LegAL CoUNSeLAnne Kleindienst AttorneyFennemore Craig, P.C.

SeCReTARy - TReASUReRPam ConboyArizona Regional PresidentWells Fargo Bank

ViCe ChAiR – PCCdPatricia Lee Refo AttorneySnell & Wilmer

ViCe ChAiR - SMALL bUSiNeSSSusan Williams President HR Choice

ViCe ChAiR - PUbLiC AFFAiRSSusan AnabelDirector of Public AffairsCox Communications

ViCe ChAiR - CoMMUNiTy eVeNTS Kathryn MurphyPresident & CEOCorning Gilbert, Inc.

ViCe ChAiR - hbLCGil ValadezPrudential

ViCe ChAiR - MeMbeRShiPRick Johnson Principal/OwnerExecutive Forums

ViCe ChAiR - AUdiT ANd goVeRNANCeScott CelleyVP, External AffairsTriWest Healthcare Alliance

ViCe ChAiR - hUMAN ReSoURCeSDavid Bruno Vice Chairman/Managing PartnerDHR International

ViCe ChAiR - eCoNoMiC deVeLoPMeNTMike BontragerSW Business Unit PresidentThe Weitz Company

eXeCUTiVe CoMMiTTee MeMbeRS AT LARge

Derrick M. Hall PresidentArizona Diamondbacks

Peter Hayes Manager of Public AffairsSRP

Dan VermeerWaste Management

Kyla TurnerDist. Marketing ManagerSouthwest Airlines

Richard Parker VPSundt Construction Corp.

View the entire list of board members at: www.phoenixchamber.com

To your health

August Bulletin

Where is the economy headed? Get direction and answers from industry experts at Economic Outlook 2010 on Wednesday, September 30 at the Arizona Biltmore Resort & Spa. The Chamber and Cox Communications will unveil the latest research and analysis on real estate and economic trends from industry insiders at this breakfast event.

The price to attend is just $65 for Chamber members and $75 for non-members. Tables of 10 are also available. Register online at www.phoenixchamber.com or call (602) 495-2182 for more information.

get Connected

economic outlook 2010Wednesday, September 30Registration: 7 a.m.Program: 7:30 – 10 a.m.Arizona Biltmore Resort & Spa2400 E. Missouri Ave., Phoenix 85016www.phoenixchamber.com

4 I M PAC T | A u g.09

Rick McCartney | PublisherMedia Publishers Group, Llc

[email protected]

Jody Ryan | Editor-In-ChiefGreater Phoenix Chamber

[email protected]

Kenn Tomasch | EditorGreater Phoenix Chamber

[email protected]

Lori K. baker, Stephanie Conner, Sandy des georges, Christina estes, Christia gibbons, david Lucas, Mark

ogden, eric Rosson, Kay SperdutiContributing Writers

dan Vermillion, Angela Cook, Lauren Miller Photography

Stephen gamble | Art Director

Louise Ferrari | Operations Manager

dee dee hixson, Cami Shore Account Executives

Todd Sanders | President & CEO

[email protected]

Ron Mcelhaney | V. [email protected]

Michelle bolton | V. P.Public Affairs/Economic Development

[email protected]

Jody Ryan | Director, Marketing & [email protected]

Katie Campana | Director, Community Relations [email protected]

Norma Macias | Director, Member Services [email protected]

daniel Ayala | Director, Bidsource

[email protected]

debbie drotar | Director, Business Development [email protected]

201 N. Central Avenue, 27th FloorPhoenix, Az 85004

P 602.495.2195 • F 602.495.8913www.phoenixchamber.com

Published By

on The Cover: Phoenix Children’s Hospital President Robert Meyer. Photo by Dan Vermillion.

16 events Calendar Hot August Days and Nights

18 Member happenings Members in Motion

20 Ribbon Cuttings Super Snips

20 how To: Conduct an Executive Search

21 New Members

06 Member News News, Notables & Updates

12 Ask our Members Know What They Know

23 Smart growth Time For a New Location?

24 Money Matters Succession Planning

24 HR iQ Work Furloughs for Salaried Employees

26 Capitol Voice City Council Endorsements

27 Pro: Files The Phoenician Prudential Financial

28 greater: PhX News & Notes From Around the Valley

30 First Person “I started doing this partly because I was told I couldn’t.”

Greater Phoenix Chamber of Commerce Impact Magazine is published monthly by Media Publishers Group, LLC. The publication is distributed to membership and made available to prospective members throughout the Greater Phoenix area. We appreciate your editorial submissions and news for review by our editorial department by e-mailing [email protected]. To subscribe to GPCC Impact Magazine, please send check or money order for $24.00 to Media Publishers Group, P.O. Box 32055, Phoenix, AZ 85064 or call (480) 588-9505.

©Copyright 2009, Media Publishers Group, LLC. All rights reserved. Media Publishers Group and the Greater Phoenix Chamber of Commerce reserve the right to refuse certain advertising and are not liable for advertiser’s claims and/or errors. The opinions expressed herein are exclusively those of the writers and do not necessarily reflect the position of the Publisher or the Chamber.

geT UP | geT oUT | CoNNeCT

Features

Departments

6360 E. Thomas Rd. Suite 210Scottsdale, AZ 85251 p 480.588.9505 • f [email protected]

Upticks in a downturn Not everyone is struggling in the recession. Here are some Chamber members who are finding the silver lining. p. 11 By Christina Estes

event SpotlightIndustry experts will look at how healthcare reform being debated in Congress will impact our state on Aug. 26. p. 15 By Kenn Tomasch

8 healthy ProgressGrowth at Phoenix Children’s Hospital is a good sign for Valley healthcare.

AuGuST | 09

Contents

WWW.PHOENIXCHAMBER.COM

This means Additional information is available

online.*

Member Resources www.phoenixchamber.com

SAVE THISDATE

www.phoenixchamber.com

What’s the Rx for healthcare?Chamber members look to the future of healthcare and its impact on the bottom line of businesses of all sizes.p. 8 By David Lucas

URACURAC

www.triwest.com/support

www.phoenixchamber.com6 I M PAC T | A u g.09

Member News

Contact Us | Send your member news and photos 45 days prior to publication to: [email protected]

Highlighting achievements, awards, new hires, promotions and notes of interest from our members.

Fresh ideasCasey Bower, Bridget Daly and Mark Deyer have joined ideas*Collide. Bower will assist clients in their social media and networking programs as well as email marketing efforts, while Daly supports public relations

efforts, social media and networking programs and Deyer will manage clients’ search engine and email marketing efforts.

+ www.ideascollide.com

Safe To Say he’s AdmiredSCF Arizona President & CEO Don Smith has been named one of Arizona’s “Most Admired CEOs” by The Phoenix Business Journal, citing a demonstrated record of leadership, values, vision, solid decision making, commitment to quality and community involvement. Smith’s community involvement includes the Grand Canyon Chapter of the American Red Cross – which named him Humanitarian of the Year in 2008 – the Greater Phoenix Economic Council, the Greater Phoenix Chamber of Commerce and the Valley of the Sun United Way.

+ www.scfaz.com

bank on herTheresa Chacopulos, senior vice president and private client advisor for Wells Fargo Private Bank in Scottsdale, has earned a spot in Barron’s annual Top 100 Women Financial Advisors. The rankings reflect advisors’ assets

under management, revenue generated for their firms and quality of advisors’ service and practices.

+ www.wellsfargo.com

Their P.R.i.d.e. is ShowingThe Phoenix office of SmithGroup, earned six awards from the International Interior Design Association Southwest Chapter. SmithGroup earned P.R.I.D.E. awards for projects at the University of Arizona McClelland Park, Taylor Place at Arizona State University, US Arid-Land Agricultural Research Center, Mesa Community College Saguaro Building and the City of Avondale Old Town Library.

+ www.smithgroup.com

Adding More PowerPerfectPower, Inc. has added Joseph J. Cunningham as Director of Business Development for residential and commercial solar PV system business and Kelly Shackelford as Executive Assistant to President and Founder Dr. John Balfour.

+ www.perfectpowernetwork.com

double dutyBrad Preber, CPA, CFF, CFE is the new Office Managing Partner for Grant Thorton LLP’s Phoenix and Albuquerque offices. In his new role, Preber will be responsible for managing the

overall operations, client relations and growth of both offices.

+ www.grantthornton.com

great CommunicatorsUrias Communications recently won several marketing awards, including four “2009 Copper Quill Awards” presented annually by the Phoenix Chapter of the International Association of Business Communicators. The firm also developed the strategy and creative campaign that garnered Blue Cross Blue Shield of Arizona the Best of Show for the national Blue Cross Blue Shield “Best of Blue” awards for its innovative marketing practices.

+ www.uriascommunications.net

Fame isn’t FleetingDesert Fleet-Serv has been ranked as one of the 100 fastest growing inner-city companies in America by the Initiative for a Competitive Inner City (ICIC). Innovative practices and sustained growth are the predominant traits of the 2009 Inner City 100. More than 5,000 companies were nominated.

+ www.desertfleet-serve.com

Nothing Small About This honorSusan Ratliff, president of Exhibit Experts, has been named one of five national finalists for the 2009 Lewis Shattuck Small Business Advocate of the Year Award, presented by the National Small Business Association. The award recognizes the best and brightest small business owners from around the country who go above and beyond in advocating on behalf of America’s small businesses.

+ www.exhibitexpertsaz.com

New directorDeborah Bateman has become National Bank of Arizona’s newest board member. Bateman is the bank’s Executive Vice President of Specialty Banking and Marketing for National Bank of Arizona

and is responsible for many of the bank’s key departments, including Private, Executive, Business and Internet Banking and Marketing.

+ www.nbarizona.com

She Also Serves Rozanne Hird, R R Hird & Company, received the Glennie Scott Volunteer Award from the Society of St. Vincent de Paul. The award, the highest honor the Society can bestow on a volunteer, reflects Hird’s 12 years managing the Henry Unger Memorial Dining Room every Saturday and Sunday, serving as many as 1,000 meals to the less fortunate daily.

+ www.stvincentdepaul.net, www.rrhird.com

Brad Preber

Theresa Chacopulos

Deborah Bateman

Mark Deyer

Rozanne Hird (center) receives the Glennie Scott Volunteer Award from Glennie Scott (left) and Steve Zabilski, Executive Director of the Society of St. Vincent de Paul.


What ifa mom’s second set of lungs

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Watch Allison’s Story at StJosephsAmazing.org and learn how it happened.

Diagnosis: Amazing.

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Healthcare reform has been top of mind ever since Barack Obama was elected president. Changes are coming to healthcare; it’s a matter of where, when and how. From hospital administrators to

insurance company executives to small business advocates, there is universal recognition that changes not only will be made, they must be made.

“We have a very fragmented, complex healthcare system which arguably is unsustainable in its current form, certainly from a financial and funding perspective,” says Reginald M. Ballantyne III, senior corporate officer with Vanguard Health Systems, parent of Abrazo Health Care in Arizona. “There is considerable room for improvement in the efficiency of American healthcare.”

A cause of this unsustainable system is the way we pay for healthcare. “We employ large numbers of people in patient billing, collection, insurance verification and authorization.

What’sPoliticians, patients and industry executives alike say healthcare in America has an ailing business model that needs resuscitation. While 160 million American workers have the majority of health insurance benefits paid by employers, some 40 million citizens go uninsured. Healthcare cures are being argued on Capitol Hill, on talk shows and in households.

8 I M PAC T | A u g.09

RxThe


Healthcare?For

ByDavidLucas

Chamber Members Hope for a Positive Prognosis

Phoenix Children’s Hospital President Robert Meyer.

P h o t o g r a p h s b y D a n Ve r m i l l i o n , A n g e l a C o o k a n d L a u r e n M i l l e r


Kathi Beranek of the Blue Cross Blue Shield of Arizona government relations department

Lisa Spaich, owner of Spaich Benefits Group

Frances Ducar, owner of Healthcare Solutions Centers

None of that adds any value (for the patient),” says Robert Meyer, president of Phoenix Children’s Hospital. “About one-third of the total premium is going for those kinds of administrative services. All of that could be streamlined dramatically if we went to a more rational system where charges came down to a level that reflect something much closer to actual cost. The whole billing system is broken.”

While healthcare providers and insurers recognize the need for change, many see valid reasons why the president’s proposals may not be the best answer. “To take an American system that has been in existence for decades and expect to intelligently and rationally reform it in a matter of weeks and months is clearly a treacherous approach,” says Ballantyne, who is a former chairman of the American Hospital Association. “We are better advised to proceed with a well thought out and aggressive incremental approach.”

He notes that for many diagnoses, some providers choose a medical response while others favor surgery. Learning why different approaches are selected and identifying the most successful methods have the potential for enormous impact on quality and cost.

Only the Wealthy

Insurance companies are concerned about potential competition from a government health plan because government and private industry operate under different rules. “Private insurers pay federal income tax and we have state mandates we have to include in our policies,” says Kathi Beranek of the Blue Cross Blue Shield of Arizona government relations department. “We have to remain solvent. We can’t carry a deficit like the Medicare or Medicaid programs.”

A government plan could ultimately drive up premiums that insurance companies would have to charge, she argues. “What you might end up with is a two-tiered system where only the wealthy are able to afford private insurance and everyone else would be relegated to the government plan,” Beranek says.

Lisa Spaich, owner of Spaich Benefits Group in Gilbert, worries that healthcare reform will land on the backs of little guys. “In order to provide it to every American, somebody is going to have to pick up the cost,” Spaich says. “The only way to do that is by taxing somebody. It’s going to trickle down to the middle class and small business owners.”

Spaich believes Arizona has a model to help small businesses pay for employee coverage that can be emulated in Washington, D.C. It’s the Health Insurance Premium Tax Credit, a $5 million pool for small employers with two to 25 employees. Small employers can get a state tax credit up to $1,000 for single employees and $3,000 for employees with dependents, Spaich says. Funding is not currently available, but companies go on a waiting list at the Arizona Department of Revenue’s Web site.

Changes Are Imminent

Regardless of the influence Washington exerts on the system, changes in healthcare are imminent. Technology promises to play an increasing role in doctor’s offices, hospitals and insurance companies. One of President Obama’s proposals that meets with widespread approval is the conversion to electronic medical records.

Electronic records are more efficient and also safeguard patient care. Phoenix Children’s Hospital uses electronic medical records to monitor certain drugs that have the potential to harm certain patients. “We now have the ability to monitor on a concurrent basis all children in the hospital that are receiving these drugs on a real-time basis,” Meyer says. “We can monitor their safety much closer. It’s a tremendous increase in patient safety.”

Beranek says the industry is moving toward health information technology as a means to assure greater patient safety, improved quality of care and increased efficiency. Blue Cross Blue Shield executives are involved in two groups developing technology: the Southern Arizona Health Information Exchange, which is studying ways to provide relevant clinical data that will help reduce errors and duplication of care, while the Arizona Health-e Connection is an organization looking to establish a health information exchange and adopt new technologies.

Wellness in the Workplace

The key to recovery of the healthcare industry starts with the patients themselves, many experts contend. Blue Cross Blue Shield statistics show that smoking, obesity and unhealthy lifestyles cause 50 percent of adverse health and related costs in the system.

The trend toward wellness programs in the workplace is one touted to be effective


for patient care while saving on employer costs. Blue Cross Blue Shield is fully on board the wellness wagon. “We are seeing more employers implement wellness programs in the workplace in an effort to stem healthcare costs. Employers are recognizing the importance of providing their employees with tools to get healthy,” Beranek says.

One program that may be the poster child for wellness in the workplace is run by Healthcare Solutions Centers. The company helps businesses decrease their overall healthcare costs by establishing on-site clinics at the workplace. Nurse practitioners staff the clinics several days a week.

Healthcare Solutions clientele include large corporations that self-insure and smaller companies that subscribe to insurance networks. Healthcare Solutions contracts with the employer at a fee based on past claims. Clinic visits and lab work are free to employees, who also receive $4 generic medications and reduced rates for MRI procedures.

Frances Ducar, owner of Healthcare Solutions Centers, contends that employers save $3 for every $1 they invest in on-site clinics. “The biggest cost saving is going to be claim reduction and catastrophic event reduction,” Ducar says. “You’re stopping catastrophic claims because you have preventive care. You’re saving money because you’re preventing those claims.”

She explains that employees are more likely to visit the on-site clinic

for physical exams or to maintain diabetes treatment than to schedule a doctor’s visit for the distant future.

There may be more than one way to treat a disease and it appears the cure for what ails healthcare will also be multifaceted. Arizonans are voicing their concerns, studying new technology, and preparing for a new healthcare system that may look quite different in the years ahead.

get Connected

blue Cross blue Shield of Arizona www.azblue.com

healthcare Solutions Centers www.hcsonsite.com

health insurance Premium Tax Credit www.revenue.state.az.us

Spaich benefits group www.spaichbenefits.com

Vanguard health Systems/Abrazo health Care www.abrazohealth.com

WANT To KNoW MoRe? On August 26, the Chamber will host “National Healthcare Reform: Prognosis for Arizona,” which will feature industry experts giving you an inside look at where we’re going and what it means to business owners. See page 15 for more information and visit www.phoenixchamber.com to register for this event.

Every time you play your Arizona Lottery, you help fund great places like Arizona State Parks. Sydney developed her love for the outdoors by visiting every one of them. Now she is sharing her enthusiasm with other kids, inspiring them to get outside and learn from nature, too. Your Arizona Lottery returned $144.5 million to programs across the state last year. And you played a role. To know more, visit arizonalottery.com.

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The $588 million expansion of Phoenix Children’s Hospital is underway.

DESPITE THE RECESSIOn, SOME VAllEy BuSInESSES ARE CASHInG In. FROM THE WORlD’S lARGEST RETAIlER TO A BunCH OF BAnAnAS, THEy’RE STAyInG COnnECTED TO CuRREnT CuSTOMERS AnD EVEn REACHInG nEW OnES.

Upticks in A downtimeNot Everyone Feels the PinchBy Christina Estes


Special Feature

Smart Shopping

It may come as little surprise that Wal-Mart does well during tough economic times. But those working behind the scenes at the retail giant say the success of their stores is about more than offering low prices.

“The stores operate faster, cleaner and friendlier than ever,” explains John Smiley, director of media relations. “There remains a lot of demand for what we do.”

Discount prices are in such demand that Wal-Mart is in the process of opening or expanding five Valley supercenters this year, including a Supermercado (one of only two in the nation) targeting Hispanic shoppers. With those new stores come hundreds of new jobs.

Goodwill of Central Arizona hasn’t hired new workers, but they have added hours for part-time employee hours to meet

increased demand at their 40 stores featuring donated clothing and household goods.

“Goodwill has seen about a five percent increase in shoppers this year over this time last year,” says COO Tim O’Neal. “Spending is up slightly per customer, with the average Goodwill customer spending approximately 1.2 percent more at our stores.”

They’re seeing more diversity in shoppers, too. Traditionally, college age shoppers and women 25-54 roam the aisles at Goodwill, but the current economic conditions are attracting others looking to stretch their dollars.

The business of debt

For shoppers who’ve gone overboard, help is available.

Phoenix-based Take Charge America is a non-profit financial and credit counseling organization. Call levels have more than doubled from one year ago and Take Charge has hired about 60 new credit

counselors this year to meet the growing number of new clients.

“As the economy declined, we expanded our services,” says CEO John Fisher. “For instance, when the housing market started to suffer, we researched new ways to assist struggling homeowners. This resulted

in the addition of a HUD-certified housing counseling department.”

Since the organization was founded in 1987, Take Charge has helped more than 1.5 million consumers nationwide manage their finances and repay more than $3 billion in personal debts.

Real busy Real estate

After a sharp slump, things are looking up for Anna Banana Realty - way up. Business jumped 64 percent between the summer of 2008 and the summer of 2009.

“We’re seeing a few different types of sales right now,” says owner and broker Anna ‘Banana’ Kruchten. “Fully 65 percent of our sales are foreclosures. The vast majority of our clients are first-time buyers.”

Kruchten says the federal government’s $8,000 tax credit for first-time buyers and low interest rates will likely attract even more buyers through late fall. Anna Banana Realty is also seeing many investors taking advantage of lower prices along with move-up buyers, generally families that have a lot of choices at realistic prices.

“Our membership and activity in the Greater Phoenix Chamber of Commerce has been essential to sustaining and growing our business during these challenging times,” she says. “With big smiles, we donned our banana suits and took every opportunity the Chamber provided to become visible and memorable.”

get Connected

Wal-Mart www.walmart.com

goodwill www.goodwillaz.org

Take Charge America www.takechargeamerica.org

Anna banana Realty www.annabananarealty.com

Take Charge America CEO John Fisher.

Check this out: Wal-Mart is expanding in the Valley despite the recession.


Ask our MembersImpact Magazine offers advice from our ‘Member Experts’ to improve your business.

See Ask Our Members each month in Impact Magazine. To participate in Ask Our Members, please contact our publisher at 480.588.9505.The Q&A advice above is not intended to be specific to any particular individual or business. This information is content provided by each business participant and is not the advice of the publisher or the GPCC. Each space is a paid advertisement intended to solicit business.

A: At least one of our members says he can trace more than 40% of his business to connections he’s made through the Chamber, so, yes, it really works. Attend an event, join a leads club or get involved with a Public Affairs committee – they’re all great ways to meet members. Also, be sure to display the new “Proud Member” window cling on your car or office window! Let people know you’re a Chamber member!

Your Chamber

Q: How can I make connections with fellow Chamber members? And can I really build my business through the Chamber?

debbie drotar, Dir., Business Developmentwww.phoenixchamber.com

602.495.6483

Member Experts

A: Our partnership with our business clients goes beyond providing banking solutions for their business. We understand the important role that employees play in an organization and that attracting and retaining great employees is critical to every business. National Bank of Arizona has an exclusive program called InGroup Banking, which is a no cost enhancement to your benefits package. InGroup Banking is a suite of premier banking services that is offered to your employees as an additional benefit to working for your company. The time and money savings benefits available through InGroup Banking is one more way a company can differentiate their benefits package from the competition.

Business Banking

Q: Are there any additional benefits to my business when I bank with national Bank of Arizona?

Yvonne Vranes, Assistant Vice President [email protected]

www.nbarizona.com 602.212.8837

A: Many businesses are in the same boat. Businesses are strapped for money and trying to close the gap (e.g. when payroll and expenses have to be paid before cash comes in from customers). The cash gap can be shortened by factoring (e.g. invoice financing), which provides quick access to cash by advancing against a company’s accounts receivables. Factoring differs from a bank loan because factors make funding decisions based on the credit-worthiness of your customers; a bank makes credit decisions based on a company’s financial history, cash flow and collateral. Most importantly, a factor makes funding decisions in days or hours-while banks generally take weeks or even months.

Q: It is getting very difficult to meet payroll and pay other bills since my customers are taking longer to pay. What can I do to make sure I can cover all the expenses?

Robyn barrett, Managing [email protected]

www.factors-southwest.com 480.947.9340

Business Financing

A: No, all Medicare certified Hospices must adhere to the same guidelines and must continue to undergo the same on-site survey’s to insure compliance with all regulations. All certified Hospices receive the same dollar amount paid for services rendered. However, a not-for-profit can solicit moneys from the community in order to stay financially viable. A for-profit must maintain their viability solely from monies received for services provided. A for-profit agency pays taxes thus contributing to the community’s needs and tax base. A not-for-profit does not pay taxes thus they do not contribute to the community tax base.

Healthcare

Jerene Maierle, Administrator602.678.1313

www.americanhospice.com

Q: Is a not-for-profit Hospice better for the community than a for-profit Hospice?


CHAMBERDISCOUNTSAVAILABLE

Lisa Spaich480.813.0298800.813.2250 (toll free)[email protected]

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The education you want. The way you want it.With business degrees and certificates ranging from accounting

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We offer learning to fit your lifestyle and make higher education

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Plus, with our exceptional student support, you can pursue your

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Learn more today.

480.557.2928phoenix.edu

University of Phoenix is accredited by The Higher Learning Commission and is a member of the North Central Association(ncahlc.org). The University’s central administration is located at 4615 E. Elwood St., Phoenix, AZ 85040. Online Campus:3157 E. Elwood St., Phoenix, AZ 85034. © 2008 University of Phoenix, Inc. All rights reserved. LE1348 PRNT:PHX98IMP

A smart solution for working professionals

Chandler | Mesa | Northwest Phoenix | Phoenix | West Valley | Online

Magellan Health Services of Arizona, Inc. is the Regional Behavioral Health Authority for Maricopa County. Funds for services are provided through a contract with the Arizona Department of Health Services/Division of Behavioral Health Services and the Arizona Health Care Cost Containment System (AHCCCS).

Since arriving in greater Phoenix two years ago, Magellan Health Services of Arizona has served as a critical point of connection to improving the lives of more than 80,000 individuals who have experienced challenges as a result of mental illness or substance abuse. We’ve done this by giving individuals voice and choice to realize their desired outcomes and recovery and by supporting them with caring, unrivaled customer service that is sensitive to the diversity of our communities.

A cornerstone of our care is the transfer of 25 behavioral health clinics under our leadership to local, non-profit ownership. The results: Those who need mental health services are able to choose from a variety of treatment options in their neighborhoods. Our clinics draw upon Magellan’s best practices and national network of resources. Best of all, greater Phoenix benefits from our significant investment in the local economy, including more than 2,200 jobs.

At Magellan, we’re proud to serve the mental health needs of greater Phoenix. And we are equally proud to serve as a vital contributor to our community.

Magellan Health Services of Arizona: Making life better in greater Phoenix.


Save The Date! Chamber Events and Programs

National healthcare Reform: Prognosis for Arizona Wednesday, August 26

8:30 a.m. to 1:30 p.m.Point Hilton Squaw Peak Resort7677 North 16th St., Phoenix 85020

Full program: $125 per personLuncheon Only: $75 per personTable of 10/Full Program: $1,200

Register online at www.phoenixchamber.com.

RSVP TODAY!

SAVE THISDATE

ResourcesEvent Spotlight

G R E A T E R P H O E N I X C H A M B E R M E M B E R

SEPTEMBER 30Economic Outlook 2010 BreakfastArizona Biltmore Resort & Spa

OCTOBER 2122nd ATHEnA Awards luncheonArizona Biltmore Resort & Spa

events Calendar Member happenings Ribbon Cuttings how To New Members

National healthcare Reform: Prognosis for Arizona Wednesday, August 26

Member Resources SectionSponsored By

Visit srpnet.com

Healthcare is one of the most important issues facing our country, and potential changes being considered in Congress will impact residents, business owners and companies of all sizes throughout the nation and our state. The Chamber will host a half-day event to give business and

community leaders a chance to discuss this critical issue on Wednesday, August 26 at the Point Hilton Squaw Peak Resort.

“National Healthcare Reform: Prognosis for Arizona” will discuss how potential legislation will impact individuals, businesses and those in the healthcare and insurance industries. In addition to four panel sessions (on business impact, access to coverage, delivery of care and funding health reform) that will feature experts speakers, Congressman John Shadegg will be the keynote speaker at the luncheon that wraps up the event.

Healthcare reform is of national importance, and it has a direct impact on our state, our business community and our economy. Business owners, community leaders and those who will be affected by future changes in our healthcare system can’t afford to miss this important event.

Keynote Speaker US Representative John Shadegg

www.phoenixchamber.comwww.phoenixchamber.com

BUSINESS FOR BREAKFASTBusiness for Breakfast events offer the early-bird networker an excellent opportunity to start their day by making valuable business contacts in an energetic atmosphere. Bring your business cards and get your day off and running!

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Professional Women’s Roundtable 11:30 a.m. - 1 p.m.

Green Roundtable 7:30 - 9 a.m.

Deer Valley Business for Breakfast 7:15 - 8:30 a.m.

Valley Young Professionals (formerly Under-40 Roundtable) 7:30 - 9 a.m.

Phoenix Chamber Business for Breakfast 7:15 - 8:30 a.m.

South Mountain/ Laveen Business for Breakfast 7:15 - 8:30 a.m.

Your Chamber is Your Goldmine 11:30 a.m. - 1 p.m.

National Healthcare Reform: Prognosis for Arizona8:30 a.m. - 1: 30 p.m.

Ambassadors Committee 7:30 - 8:30 a.m.

Chamber at Anthem Business for Breakfast 7 – 8 a.m.

Back to Business Series 11 a.m. - 1 p.m.

Downtown Phoenix: Urban Heart of Arizona Mixer 5 – 7 p.m.

Phoenix Chamber Business for Breakfast 7:15 - 8:30 a.m.

Public Affairs Committee Noon - 1:30 p.m.

Public Affairs Committee Noon - 1:30 p.m.

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August 2009 Calendar of Events

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PHOENIX7:15- 8:30 a.m.Black Canyon Conference Center9440 North 25th Avenue Phoenix, AZ [email protected] or 602.495.6461

SOUTH MOUNTAIN/LAVEEN7:15 - 8:30 a.m.Bougainvillea Golf Club5740 W. Baseline Rd., Laveen 85339 [email protected] or 602.495.6469 ANTHEM7 - 8 a.m. Hampton Inn42415 N. 41st Dr., Anthem 85086 [email protected] or 602.495.6483

DEEr VALLEy7:15 - 8:30 a.m. Speaker: Dave Sherman, Connection ProsCountry Inn & Suites By Carlson20221 North 29th Avenue, Phoenix 85027Sponsored by Country Inn & [email protected] or 602.495.6461

PHOENIX7:15- 8:30 a.m.Brown Mackie College Phoenix13430 N. Black Canyon Highway Phoenix [email protected] or 602.495.6461

IDEA EXCHANGESThese events, from roundtables to luncheons to special meetings, bring together like-minded business people for conversation, collaboration and education. Expert speakers and interactive educational presentations add to the benefit of the gatherings.

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4Professional Women’s roundtableTopic: Cool Down in the Heat - Let’s Network! Facilitator: Cynthia Wrasman, Winning Sales Worldwide11:30 a.m. - 1 p.m. Chamber Boardroom201 N. Central Ave., 27th Floor, Phoenix [email protected] or 602.495.2194

Green roundtable Topic: GREENBUILD 09: Understanding the New Green Economy Speaker: Beth Vershure, Arizona Host Committee Executive Director, USGBC Arizona, Greenbuild 20097:30 a.m. – 9 a.m. Chamber Boardroom201 N. Central Ave., 27th Floor, Phoenix [email protected] or 602.495.2194

AFTER 5 MIXERSAfter 5 Mixers provide the perfect ending to the business day and let you make new contacts or renew familiar ones in a relaxed, informal atmosphere.

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20Downtown Phoenix: Urban Heart of Arizona5 - 7 p.m.Hotel San Carlos 202 N. Central Ave., Phoenix [email protected] or 602.495.6461

Back to Business SeriesTopic: New Times To Think Big: Top 10 Things to Reconsider for Your BusinessSpeaker: Lisha Garcia, Director, Diversity and Women’s Business, Small Business Development Center11 a.m. - 1 p.m.Chamber Boardroom201 N. Central Ave., 27th Floor, Phoenix [email protected] or 602.495.2194

Valley young ProfessionalsTopic: Developing Your Instant-Recall MemorySpeaker: Sean O’Neil, President, Memory Dynamics 7:30 – 9amIntegra Telecom3540 E. Baseline Rd., Suite 150, Phoenix, [email protected] or 602.495.2194

NOTE: The “Bridging the Gap” luncheon will return in September.

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GET ORIENTEDOkay, you’ve joined the Chamber. Now what? Find out how to make the most of your membership at regular orientation events. Members who have joined the Chamber in the last six months are welcome to attend.

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19your Chamber is your GoldmineFacilitator: Victoria Trafton, The Referral Institute of Central Arizona11:30 a.m. – 1 p.m.Chamber Boardroom201 N. Central Ave., 27th Floor, Phoenix [email protected] or 602.495.6461

COMMITTEESChamber Members have the opportunity to take on leadership roles with important committees that contribute time and energy to enhance the Chamber’s programming. Committees meet regularly for the benefit of members, who come together to discuss important issues and remain connected to each other and to the Chamber.

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6Ambassador Committee 7:30 - 8:30 a.m. (meets every 1st Thurs.)Chamber Boardroom201 N. Central Ave., 27th Floor, Phoenix 85004 [email protected] or 602.495.6461

Public Affairs Committee Noon - 1:30 p.m.Chamber Boardroom201 N. Central Ave., 27th Floor, Phoenix 85004 [email protected] or 602.495.6497

LEADS CLUBSLeads Clubs are free referral/lead generation groups designed to enhance member businesses. Membership is limited; only one person per industry in each group. Please view the rosters at www.phoenixchamber.com to check availability or contact Debbie Drotar at [email protected] or (602) 495-6483.

NOrTH VALLEyThe Black Bear2410 W. Bell Rd., PhoenixFridays, 7 a.m.

NOrTHWEST VALLEyDeer Valley Airport Restaurant702 W. Deer Valley Rd., Phoenix 85027Thursdays, 8 a.m.

NOrTHEAST VALLEy Paradise Bakery21001 N. Tatum Blvd. Ste. 48-1520, Phoenix 85050Every Tuesday, 7:30 a.m.

SOUTHEAST VALLEyMimi’s Cafe (@ Fiesta Mall)1250 S. Alma School Rd., MesaFridays, 7:15 a.m.

SOUTHWEST VALLEyBougainvillea Golf Club5740 W. Baseline Rd., LaveenWednesdays, 7:15 a.m.

CENTrAL VALLEyRadisson Phoenix City Center 3600 N. 2nd Ave., PhoenixWednesdays (except 1st Wednesday)7:15 a.m.

Half Moon Sports Grill (B2B Only)2121 E. Highland Ave., Phoenix1st/3rd Wednesday, 11:30 a.m.

August 2009 Calendar of Events


The Chamber offers numerous special events throughout the year. From luncheons to business expos to legislative events, these get-togethers serve to enlighten, educate or entertain while connecting the membership.

SPECIAL EVENTS

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26National Healthcare reform: Prognosis for Arizona8:30 a.m. - 1:30 p.m.Pointe Hilton Squaw Peak Resort7677 N. 16th St., Phoenix [email protected] or 602.254.5521Price: $125 per person

While many business people are just trying to tread water during the economic downtown, you can keep your business moving forward by attending an upcoming Back to Business seminar.

The next session is on Thursday, August 20 and features Lisha Garcia of the Small Business Development Center. Lisha will get inside your head and have you re-think your approaches in “New Times to Think Big: Top 10 Things to Reconsider for Your Business.”

If you’re looking into financing to start or expand your small business, you’ll want to attend the Thursday, September 10 program, “Small Business Loans, Considering Pros and Cons,” with Lori Stelling of National Bank of Arizona.

These programs from 11:30 a.m. to 1 p.m. and are held in the Chamber Boardroom. Best of all, they’re included in your Chamber membership, so make plans to

attend to find solutions to the issues that affect your business. Register online at www.phoenixchamber.com.

Chamber Highlight

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your business ToolkitMultifaceted Back to Business Series Continues

get Connected

back to business SeriesNew Times to Think Big: Top 10 Things to Reconsider for Your BusinessThursday, August 2011:30 a.m. – 1 p.m.Chamber Boardroom201 N. Central Ave., 27th Floor, Phoenix 85004www.phoenixchamber.com

FREE TO CHAMBER MEMBERS

Member Resources

SectionSponsored By

Visit srpnet.com

LOOKING FOR MORE INFO?Unless otherwise noted, all events are FREE to GPCC members. Remember, you can always find out more information on any event, including speaker bios, directions and program descriptions, at www.phoenixchamber.com. There you can also register for any event or contact us to get answers to any other questions you may have.


Member Happenings

Professional Women’s Roundtable

01 | Cynthia Wrasman of Winning Women Worldwide (standing) addressed the Professional Women’s Roundtable on “Communicating Value in Business Development and Sales” on June 2.

Green Mixer

02 | Environmentally-conscious business people turned out at Switch June 9 for the Green Mixer that celebrated the Green Roundtable’s first year.

Small Business leadership Council

03 | (L-R) Priscilla Ronan of Workplace 21, Melinda Hinkson of Sigma Contracting, Inc. and Nancy Hiko of CKO were all smiles after the Small Business Leadership Council meeting on June 11.

Athena PowerlinkTM Graduation

04 | Cindy Bennett of Smarter Move Staffing (center) was one of the proud graduates of the ATHENA PowerlinkTM program June 15. Panel chair Kevin Sandler of ExhibitOne (left) and Sue Mulligan, CPA, congratulated her on completing the year-long mentoring program.

Professional Women’s Roundtable

05 | (L-R) Mistelle Allen and Mary Fox, co-owners of Infinite Aesthetics, graduated from the ATHENA PowerlinkTM program and are pictured here with Rena Huber of APS.

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Chamber members have the opportunity to attend numerous interesting and exciting events. From luncheons and mixers to expos and professional development sessions, they’re all part of the Chamber experience. Here’s a look at what your fellow members have been up to recently.

2010EconomicOutlook

SM

The latest research and analysis on real estate and

economic trends from industry insiders will be revealed

at the Greater Phoenix Chamber of Commerce and Cox

Communications’ Economic Outlook 2010.

WEDNESDAY, SEPTEMBER 30Arizona Biltmore Resort & Spa

Registration: 7am

Economic Outlook 2010 Breakfast: 7:30 - 10:00am

Pricing:Chamber Members: $65/person or $750/table of tenNon-Members: $75/person or $850/table of ten

Get direction and answers from industry experts.

Where is the economy headed?

Register Today! Visit www.phoenixchamber.comFor more information & to view dates for the Cox interactive economic survey, visit www.cox7.com Questions? Call 602.495.2182

Media Partners:

Community Partners:

DMB & Associates, Inc.

State Farm Insurance


Member Happenings

Member Open House

06 | Chamber President & CEO Todd Sanders addressed new members at the Member Open House on June 17.

VyP Summer Kickoff Mixer

07 | The Chamber’s Under-40 Roundtable is now the Valley Young Professionals, and dozens of them attended the summer kickoff mixer June 23 at Bar Smith in downtown Phoenix.

Business Expo & Annual Member Reception

08 | More than 100 exhibitors and 1,000 attendees took in the Summer Business Expo June 26 at the Westin Kierland Resort in Scottsdale.

09 | Among the members exhibiting their products and services at the Business Expo were these sharp-dressed men from Dapper Dan’s Designer Tuxedos & Suits/Black Tie Exchange.

10 | After the Expo, many members stayed to enjoy the food and festivities of the Annual Member Reception.

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How To:

Conduct an Executive Search

“Since we moved back to a better location in Scottsdale, things are great,” said Samantha Malcolm of KeLLeR WiLLiAMS ReALTy - The AVALoN TeAM. “It’s a very busy time in the real estate market, and we are helping our clients tackle their short sales and helping new buyers get into some great deals.” + www.avalon4homes.com

What’s been happening since yoUR business opened? LeT US KNoW AT [email protected].

ShRedSTATioN® eXPReSS, a secure paper and e-media destruction provider to business and residential customers, started tearing it up in May 2009.

+ www.shredstation.com/maricopa

Smiles abounded at the ribbon cutting and community fair at KidS deNTAL PLACe at 4102 N. 24th Street, Suite B2 in Phoenix.

+ (602) 956-2024

The legal eagles were soaring at the ribbon cutting for VeSCio LAW FiRM, PC at 17505 N. 79th Ave., Ste. 305 in Glendale.

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MidFiRST bANK has a new location at 17025 N. 7th Street in Phoenix.

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FARMeRS iNSURANCe - SoUTh MoUNTAiN/LAVeeN is now open at 6227 S. Central Ave. in Phoenix.

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20 I M PAC T | A u g.09

Contact us if you are celebrating a grand opening, anniversary or relocation at (602) 495-2194.

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get Connected

dhR internationalwww.dhrinternational.com


Since We Opened

needle in a haystack? Improbable. Only the lucky win the lottery. Becoming President of the united States is a 1 in 10 million shot. And it may seem even tougher to find your next management-level employee.

Fear not, the task needn’t be a nail-biter. But there are guidelines to follow to get it right, says David Bruno, vice chairman and managing director of the Phoenix office of DHR International, a leading provider of executive search solutions.“You must ask yourself questions,” says Bruno. “Do you have the talent to accomplish your strategic objectives? What tools are missing from your current executive staff? Can you find the executive easily enough, or are they only at a limited number of firms?”

Some Dos and Don’ts:

n DO network with your peers, DO your homework, DO consider an executive search firm. If you’ve developed talent inside your company, you may be in good shape to fill the gap, but if you’re headed in a new strategic direction, it may be best to buy the needed expertise.

n DOn’T rush to hire; expect to interview 10 to 12 candidates to find the real deal. DOn’T deceive or oversell; being truthful is the most important “hook” in luring top talent. DOn’T forget to inventory the tools your new executive will need to be successful.

With the right game plan and a full understanding of the position you seek to fill, finding that special executive-level employee can be easier than you think.

Time is money and it’s more valuable than ever. These simple tips can help you make more of the time you have, making you more valuable to your employer.

Accounting ServicesRoni Deutch Tax Center2501 W. Happy Valley Rd., Ste. 32Phoenix, AZ 85085(623) 581-8000www.rdtc.com/locations/74

Architectural Services - Interior DesignKatzDesignGroup4336 E. Mountain View Rd.Phoenix, AZ 85028(602) 312-9223www.katzdesigngroup.com

AttorneysThe Miles Law Office, PLLC5025 N. Central Ave., Ste. 513Phoenix, AZ 85012(602) 320-4215www.themileslawoffice.com

Vescio Law Firm, PC17505 N. 79th Ave., Ste. 305Glendale, AZ 85308(623) 243-7556www.vesciolaw.com

Auto Repair/MaintenanceJ & R Automotive Specialists2711 W. Northern Ave.Phoenix, AZ 85051(602) 841-1440www.jnrautotivespecialists.com

Baked Good StoresSLICE4007 Agave Rd.Phoenix, AZ 85044(480) 522-9520www.slicecakedesigns.com

Bowling CentersBrunswick Desert Sky Lanes7241 W. Indian School Rd.Phoenix, AZ 85033(623) 846-2090www.bowlbrunswick.com

Business Associations - NetworkingBusiness Referral Network7227 E. Baseline Rd., Ste. 114Mesa, AZ 85209(480) 898-0101www.businessreferralnetwork.org

Carpet and Upholstery Cleaning ServicesIntegrity CleanPO Box 28968Scottsdale, AZ 85255(480) 980-6875www.integritycleanarizona.com

CaterersDad’s Catering Service739 E. Dunlap Ave.Phoenix, AZ 85020(602) 861-1379www.dadscatering.com

Consulting ServicesEOS Consult, LLC2518 N. Saide Ln.Buckeye, AZ 85396(623) 398-4740www.eosisdawn.com

The Grant Mother4314 N. 19th Dr.Phoenix, AZ 85015(602) 750-4798www.grantmother.com

Consulting Services - Communications/Management/MarketingMoJo Video Marketing, LLC1601 E. Highland Ave., Ste. 1093Phoenix, AZ 85016(480) 570-7615www.undergroundsecretsexposed.com

Protiviti, Inc.6936 S. 54th Ln.Laveen, AZ 85339(602) 683-4135www.protiviti.com

The Revenue Game, LLC14362 N. Frank Lloyd Wright Blvd., Ste. 1000Scottsdale, AZ 85260(866) 356-8979www.therevenuegame.com

Consulting Services - Advisors/Business/PersonalCapital Review Group3240 E. Union Hills Dr., Ste. 163Phoenix, AZ 85050(602) 741-7773www.capitalreviewgroup.com

Expense Reduction Analysts16681 S. 18th WayPhoenix, AZ 85048(602) 315-8159www.expensereduction.com

Contractors - PlumbingLiberty Mechanical Corp.3434 W. Anthem Way, Ste. 118-403Anthem, AZ 85086(623) 551-9156www.libertymechanicalcorp.com

Mr. Rooter Plumbing2625 E. University Dr., Ste. DPhoenix, AZ 85034(480) 350-9941www.mrrooteraz.com

Credit UnionsSouthwest Airlines Federal Credit Union2330 E. Jones Ave., Ste. 6Phoenix, AZ 85040(602) 225-5000www.swacuflash.orgDebt Management

Red Rock Debt Services, Inc.14980 N. 78th Way, Ste. 202Scottsdale, AZ 85260(480) 459-5200www.redrockdebtservices.com

Document Preparation Services - Destruction/StorageShredStation ExpressServing Maricopa County(602) 626-7933www.shredstation.com/maricopa

Electrical ContractorsSunstate Energy LLC2419 N. Black Canyon Hwy., Ste. 12Phoenix, AZ 85009(602) 253-0225www.sunstateenergy.com

Electronics EquipmentIntegrated Media Solutions2716 N. Ogden, Ste. 101Mesa, AZ 85215(480) 220-8725www.imsavinc.com

Elementary and Secondary SchoolsOsborn School District #81226 W. Osborn Rd.Phoenix, AZ 85013(602) 707-2000www.osbornschools.org

Employment Placement AgenciesAccountants Intl.2231 E. Camelback Rd., Ste 205Phoenix, AZ 85016(602) 977-1114www.accountantsintl.com

Engine Equipment and ServicesSouthwest Products Corp.5143 W. Roosevelt St.Phoenix, AZ 85043(602) 269-3581www.southwestproducts.com

Engineering ServicesFreThot-Product Design & Development3001 E. Columbus Ave.Phoenix, AZ 85016(602) 228-2051

Neeme Systems Solutions, Inc. (NSS)1903 W. Parkside Ln., Ste. 108Phoenix, AZ 85027(602) 547-2572www.nssaerospace.com

EntertainmentArizona Nights7942 W. Bell Rd., Ste. C5-285Glendale, AZ 85308(602) 316-0283www.aznights.net

Environmental ServicesWowGreen International, TM6552 N. Villa Manana Dr.Phoenix, AZ 85014(602) 441-5226www.wowgreen.net/10891

Equipment Rental and LeasingNational Construction Rentals2131 W. Roosevelt St.Phoenix, AZ 85009(602) 253-5006www.rentnational.com

Event and Meeting Planning, Promotion and ManagementPlan Ahead Events of Phoenix Metro2030 W. Baseline Rd., Ste. 182-127Phoenix, AZ 85041(602) 687-6088www.planaheadevents-phoenixmetro.com

Exterior Cleaning Services - Sweeping/Swimming Pool CleaningMontoya Sweepers, LLC7026 N. Alsup Rd.Litchfield Park, AZ 85340(602) 367-7965

Financial Services and PlannersScheib Financial2375 E. Camelback Rd., Ste. 5117Phoenix, AZ 85016(602) 387-5001

Fitness and Recreational Sports CentersCurves - South Mountain3220 E. Baseline Rd., Ste. 116Phoenix, AZ 85042(602) 470-4500www.curvessouthmountain.com

Framing ContractorsUnited Southwest Construction, Inc.3401 S. 43rd Ave.Phoenix, AZ 85009(602) 484-0787

Gift Baskets and ServicesBaskets With An Attitude4815 E. Carefree Hwy., Ste. 108 466Phoenix, AZ 85331(623) 234-3376www.basketswithanattitude.com

M.R. Designs & Gifts(602) 266-5572www.mrdesignsandgifts.com

Health and Medical Insurance CarriersAFLAC - R. Hebert2001 E. Campbell Ave., Ste. 203Phoenix, AZ 85016(480) 223-3477www.aflac.com

Health and WellnessPain Medicine Specialists, PC3654 W. Anthem Way, Ste. B-106Anthem, AZ 85086(623) 643-8887www.painmedicinespecialistsAZ.com


Welcome New Members

We welcome these businesses who have seen the benefit of becoming a part of our Chamber.

Hotels, Motels and ResortsHotel Highland at the Biltmore2310 E. Highland Ave.Phoenix, AZ 85016(602) 956-5221www.hotelhighlandatbiltmore.com

La Qinta Inn & Suites4929 W. McDowell Rd.Phoenix, AZ 85035(602) 595-7601www.LQ.com

Hotels, Motels and Resorts - Spas/TimesharesLas Palomas Beach & Golf ResortBlvd. Costero 150 Col. Sandy BeachPuerto Penasco, SonoraMexico. C.P. 83550011-526-381-081000www.laspalomasresort.com

Insurance Agencies and BrokeragesBenefit Advisors, Inc.745 E. Maryland Ave., Ste. 106Phoenix, AZ 85014(602) 285-1220www.benefitadvisors.com

CNA4150 Drinkwater Blvd., Ste. 400Scottsdale, AZ 85251(602) 212-3415

Colonial Life8433 N. Black Canyon Hwy., Ste. 162Phoenix, AZ 85021(602) 433-8144www.coloniallifeaz.com

Farmers Insurance - South Mountain/Laveen6227 S. Central Ave.Phoenix, AZ 85042(602) 276-2776

MJ Insurance, Inc.6900 E. Camelback Rd., Ste. 500Scottsdale, AZ 85251(602) 772-3300www.mjinsurance.com

Principal Financial Group2355 E. Camelback Rd., Ste. 600Phoenix, AZ 85016(602) 957-3200www.principal.com

Internet Service ProvidersBull HN Information Systems13430 N. Black Canyon Hwy.Phoenix, AZ 85029(602) 862-5472www.bull.com

Investigation ServicesSusan R. Hogan, P.I., C.I.17627 N. 4th St.Phoenix, AZ 85022(623) 414-7600

Investment ServicesAlpha Fiduciary7010 E. Chauncey Ln., Ste. 130Phoenix, AZ 85054(480) 505-4033www.alphafiduciary.com

Wells Fargo Advisors2415 E. Camelback Rd., Ste. 1000Phoenix, AZ 58016(602) 952-5117www.wachoviasecurities.com/investing.htm

Janitorial ServicesCleaning Solutions28512 N. 66th Ln.Phoenix, AZ 85083(623) 486-5003

Landscaping Services and Supplies - Tree Services/Weed ControlAZ Sun Pro Landscaping, LLC20930 N. Tatum Blvd. Ste. 110-151Phoenix, AZ 85050(480) 688-5158

Legal ServicesAZ EZ Legal Doc Prep, LLC4802 E. Ray Rd., Ste. 23-27Phoenix, AZ 85044(602) 677-4451www.azezlegaldocprep.com

Paula J. Burnstein, P.C.11811 N. Tatum Blvd., Ste. 3031Phoenix, AZ 85028(623) 486-9797www.familylawyeraz.com

LocksmithsAlcatraz Lock & Security17627 N. 4th St.Phoenix, AZ 85022(602) 677-5045www.alcatrazlock.com

Metal ProductsAll Things Metal, LLC11049 N. 22nd. Ave.Phoenix,, AZ 85029(602) 906-9353www.allthingsmetalllc.com

MilitaryUS Army Recruiting Battalion PhoenixOne N. First St., 4th Fl.Phoenix, AZ 85004(602) 254-1765www.goarmy.com

Mortgage and Non-Mortgage Services

Marix Servicing, LLC1925 W. Pinnacle Peak Rd.Phoenix, AZ 85027(623) 249-2000www.marixservicing.cam

Non-Profit Organization - Civic/ServiceCentrifugal Force/Outreach Ministries, Inc.PO Box 15268Phoenix, AZ 85060(602) 300-8816

Non-Profit Organizations - Business/ProfessionalArizona Rock Products Association916 W. Adams St., Ste. 1Phoenix, AZ 85007(602) 271-0346www.azrockproducts.org

The Andringa Group41955 N. Back Creek Ct.Anthem, AZ 85086(623) 594-5204www.theandringagroup.com

Non - Profit Organizations - Civic/ServicePhoenix Rotary 100501 E. Osborn Rd.Phoenix, AZ 85012(602) 604-8221www.rotary100.org

Pest Control and Exterminating ServicesInvader Pest Management, Inc.PO Box 939Glendale, AZ 85311(623) 435-0228www.invader.net

Pools and SpasSplish Splash Never Green Pool Service3434 W. Anthem Way, Ste. 118-246Anthem, AZ 85086(623) 670-2998

Printing Machinery and EquipmentIKON Business Solutions - Kimberly Wempa1910 W. Bravo Dr.Tempe, AZ 85281(480) 379-7501www.ikon.com

PHX InksPO Box 5412Peoria, AZ 85385(602) 363-7233

Radio StationsRadio Phoenix6039 W. Sandra TerraceGlendale, AZ 85306(602) 625-2299www.radiophoenix.org

Real Estate Agents and Brokers - CommercialPost Oak Real Estate Services, LLC31910 Del Obispo, Ste. 100San Juan Capistrano, CA 92675(480) 921-4000www.postoakre.com

Residential RemodelersSigma Contracting, Inc.9019 E. Bahia Dr., Ste. 102Scottsdale, AZ 85250(602) 788-7800www.sigmacontracting.com

Restaurant EquipmentRestaurant Depot3812 N. Black Canyon Hwy.Phoenix, AZ 85017(602) 200-8000www.restaurantdepot.com

Retail StoresSavers2320 E. Bell Rd., Ste. 102Phoenix, AZ 85022(602) 765-0342www.savers.com

Security Systems and ServicesAngel Security Services4802 E. Ray Rd., PMB 23 526Phoenix, AZ 85044(888) 448-4256www.angelsecurityservices.com

CPS Security USA2525 E. Jefferson St.Phoenix, AZ 85034(602) 433-5576www.cpssecurity.com

Speakers and Speaker BureausMemory Dynamics / Remember Media7702 E. Doubletree Ranch Rd., Ste. 300Scottsdale, AZ 85258(480) 659-4988www.remembermedia.com

TelecommunicationsFulton Communications22601 N. 17th Ave., Ste. 270Phoenix, AZ 85027(623) 434-5900www.fultoncommunications.com

Integra Telecom3540 E. Baseline Rd.Phoenix, AZ 85042(602) 889-9860www.integratelecom.com

TruckingADO Trans, LLC18444 W. Sunrise Dr.Goodyear, AZ 85338(623) 386-2931

Warehouse and StorageJones Enterprise623 E. RoeserPhoenix, AZ 85040(602) 510-6619

Web Design and Marketing - IT Outsourcing

Profuture, Inc.7335 E. 6th Ave., Ste. 3 & 4Scottsdale, AZ 85251(480) 947-4560www.profutureinc.com

Welcome New Members

We welcome these businesses who have seen the benefit of becoming a part of our Chamber.



If today’s down economy tempts you to hit the ‘pause’ button on your company’s expansion plans, meet some savvy entrepreneurs who’ve opted for ‘fast forward.’

Jim Valenzuela, CEO and founder of V’s Barbershop, an authentic and upscale barbershop concept, has set his sights on national expansion with a new franchise development program. For Frank and Jack Stubbs, general managers of Buddy Stubbs Arizona Harley-Davidson, a recession economy isn’t as gloomy as you might think. They recently expanded their business into a second location in Anthem.

These entrepreneurs see the silver lining in the recession and believe now can be a good time for some companies to expand into new locations. The down market offers a few cost advantages, including lower real estate/leasing costs, and lower labor costs because people are willing to work for less.

But physical expansion isn’t for everyone. Here are their three expert tips for anyone considering moving into new digs:

n “It’s vital that you know your business, and the business is performing at its peak,” Valenzuela says. Make sure your company has maintained a consistent bottom-line profit and is showing steady growth over the past few years.

n Study economic and consumer trends for indications on your company’s staying power. The Stubbs’ decision to expand was

empowered by the Harley Davidson Motor Company’s thorough market research, which tracked the average age of Harley owners (47) their average income ($75,000 per year), race (white) and sex (male). The Stubbs also knew the number of Harleys operating in particular zip codes and the Anthem area’s anticipated population growth.

n “Customer service has to be just unbelievable,” Frank Stubbs says. Make sure your administrative and management teams are extraordinary because you’ll need them to get a new location up and running.

Smart Growth

get Connected

buddy Stubbs Arizona harley-davidsonwww.buddystubbshd.com

V’s barbershopwww.vbarbershop.com

MarCom CornerYour Answers to Marketing& Communication

Topic: Viral Marketing

get Connected

Cramer-Krasseltwww.c-k.com

Eric Rosson, director, interactive operations for Cramer-Krasselt, has the prescription for using viral marketing for healthy results.

The essence of viral marketing is the attempt to create marketing that is so compelling it’s spread organically without further effort on your part, like a virus. An admirable goal, to be sure, but one that’s much more difficult to execute than one might expect.

It seems there’s no magic formula or specific strategy that guarantees success, with many agencies that have created successful executions failing on future endeavors. Nobody really knows why one video of a guy in a chicken suit explodes online and one doesn’t. That being said, there are a few pieces of low-hanging fruit that should be considered if creating a viral marketing piece is your goal.

n Funny – Almost all of the really successful viral executions are funny, really funny.

n Shocking – Sometimes you see something online that really catches you off guard and you can’t wait to send the link on to your friends.

n Extremely Useful – It may be useful to everyone or it may be useful to a niche audience. Maybe a whitepaper, application, video or e-book. If it’s really, really useful – it’ll get shared.

The really great thing about this form of marketing is that often the success of the idea is not tied to the expense to produce. The goal should be to spend as little as possible and yet create something compelling enough to get shared around the net.

Examine your product or service, look at other successful viral projects, and try to create the next epidemic.

get Up and grow Entrepreneurs with All the Right Moves

By Lori K. Baker

is your company ready for a bold new move?

n Prepare a complete business plan for the new location.

n Determine how and where you’ll obtain financing.

n “Save and use as much of your own capital as you possibly can,” Valenzuela advises.

Buddy Stubbs’ new location in Anthem is poised to get the company’s motors running.


Money Matters

Chamber members ChemResearch Company and W. E. O’Neil Construction were two of 37 Valley businesses honored earlier this year with an SCF Arizona “Best of Best” award for their workplace safety. The companies received their awards during a banquet that kicked off the sixth annual Safety Works Expo in Tempe in May.

“A good safety record is no accident,” said Don Smith, president & CEO of SCF Arizona. “The most important reason to maintain a safe workplace is to ensure that your employees can go home to their loved ones at the end of the workday.”

Smith added that safe companies save money, especially as medical costs continue to rise. Companies that work with SCF to prevent workplace injuries help keep Arizona’s workers’ compensation costs among the lowest in the nation, which in

turn helps business and economic growth throughout the state.

When it comes to worker safety, the Chamber reminds you that even if you have just one employee, you’re required to have workers’ compensation coverage. When you obtain such coverage through SCF Arizona and also enroll in the Chamber’s safety program, your organization qualifies for a 10 percent discount on premiums. You may also be eligible for an additional year-end bonus safety dividend from SCF Arizona.

get Connected

Ron Mcelhaney(602) 495-6486 [email protected]

SCF Arizona www.scfaz.com

Succeeding at Succession PlanningNow is the Time to Think AheadBy Kay Sperduti

A Word About Safety From SCF Arizona

While many small business owners may wait until they are considering retirement to begin succession planning, today’s economic environment could offer unique opportunities. In fact, according to UMB Bank Senior Vice President and Private Banking Client Manager Kevin Zimmermann, this could be an ideal time.

Smaller organizations typically either go to family members or to a third party through a sale.

“Due to current value changes, the parent in a family-owned businesses can transfer company stock to a son or daughter at a much cheaper rate and initiate a business succession through a Family Limited Partnership,” said Zimmermann. “This allows the parent to maintain business control of the company, but initiates the transfer of shares of the company at a steep discount.”

Opportunities also exist for businesses positioning themselves to sell to a third-party buyer. Zimmerman suggests that while it may be worth waiting for the economy to turn around, the balance between today’s lower valuation and current tax rates may give owners the ability to sell without incurring hefty capital gains penalties.

“A good wealth manager can walk you through the pluses and minuses of each option and help you make the most strategic decisions for your business.”

HR Iq

Looking to buy?In the market to purchase an existing business? Does the company you’re pursuing:

n Match your personal, professional and financial objectives?

n Have values that match your own?n Possess strong relationships with

management, vendors, clients and strategic partners?

n Have both short and long term viability?

Topic:

Work Furloughs for Salaried Employees

Businesses looking to cut costs without cutting jobs may be exploring the option of work furloughs – asking employees to take time off periodically without pay. The challenge comes when the employees are salaried and exempt from overtime. Exempt employees are entitled to their full weekly salaries no matter the hours they work each week. Higher paid workers and managers often fall within this category.

Mark Ogden, managing shareholder of the Phoenix office of employment law firm Littler Mendelson, P.C., explains what businesses can and cannot do in order to protect an employee’s exempt status.

n The U.S. Fair Labor Standards Act allows exempt employees to be furloughed without pay for an entire – but not a partial – workweek. Use of vacation or paid time off can be required for shorter mandated furloughs.

n The common approach of pairing a pay cut with a shortened workweek is not allowed for exempt employees unless the pay and hour reductions are of a permanent nature.

n Employers may offer voluntary unpaid furloughs to exempt employees, but they must be prepared to prove the furlough was completely voluntary.

Businesses want to be sure not to jeopardize the exempt status. That way they’ll avoid expensive overtime pay while trying to cut costs.

get Connected

Littler Mendelson, P.C.www.littler.com

get Connected

UMb Financial Corporationwww.umb.com


Helping Arizona businesses make a good impression

3030 N. 3rd Street, Phoenix, AZ 85012602.631.2000www.scfaz.com

SCF Arizona cares about Arizona workers and is your partner in workplace safety. Put us to work for you as your partner in workers’ compensation insurance.


Capitol Voice

Election is September 1

Super Pac endorses Council Candidates

get Connected

greater Phoenix Chamber of Commerce Public Affairs(602) 495-6497 orwww.phoenixchamber.com

The Greater Phoenix Chamber of Commerce’s “Super” Political Action Committee, or Super PAC, has endorsed four candidates running for City Council seats in the September 1, 2009 City of Phoenix Election. The Chamber’s Super PAC has a long history of involvement with local and state elections, supporting candidates who have distinguished themselves as knowledgeable and supportive of the issues that affect the success of Greater Phoenix area businesses.

After a thorough review of questionnaire responses and personal interviews, the Chamber Super PAC endorsed these four candidates based upon their support for the Greater Phoenix business community.

n Peggy Neely (District 2)n Tom Simplot (District 4)n Sal DiCiccio (District 6)n Mike Johnson (District 8) “The PAC faced a number of very difficult decisions this year,” said

Chamber President & CEO Todd Sanders. “The field of candidates is exceptionally strong and several individuals impressed the committee throughout the interview process.”

The Chamber PAC was established in 1978 to help elect pro-business candidates to state, county and local offices and ultimately improve the overall business climate in Greater Phoenix. The Chamber became a Super PAC in 2003 – the first Chamber in Arizona to achieve this elite distinction. Super PAC status allows the PAC to drastically increase its support of pro-business candidates.

To contribute to the PAC, visit www.phoenixchamber.com/pac or call (602) 495-6497.

Sal Diciccio (District 6)

Tom Simplot (District 4)

Mike Johnson (District 8)

Peggy Neely (District 2)

(L-R) Moderator Chip Scutari, State Representatives Nancy K. Barto, John Kavanagh and Chad Campbell and State Senator Jorge Luis Garcia at the June 29 Legislative Wrap-Up breakfast. Members had the chance to ask lawmakers about the just-concluded session at the 15th annual event.

New VP NamedThe Chamber’s Public Affairs Team is gaining a new member,

as Michelle Bolton joins the staff as Vice President, Public Affairs/Economic Development this month.

Bolton has been the state director of the National Federation of Independent Businesses/Arizona since October 1999 and has also worked with American Land Title Association, Associated Builders and Contractors and REALTORS Association of Metropolitan Pittsburgh, as well as serving as personal assistant to Senator and former U.S. Representative Rick Santorum (R-Pa.).

She takes the place of Todd Sanders, who succeeded Katie Pushor in May as the Chamber’s new President & CEO.

Gil Valadez is catching a plane.

The managing director of the Greater Southwest Agency of Prudential Financial, Inc. is constantly on the go, taking 45 to 50 roundtrips a year to keep his 80 employees connected.

In the Phoenix headquarters, keeping connected might mean going bowling after a five-hour meeting or tailgating at a Cardinals game. However, with the agency covering all of Arizona, New Mexico, the El Paso area of Texas and western Colorado, Valadez often takes to the air.

“That’s why I travel. It’s hard work to make sure all employees feel job satisfaction so I come to them, so they

Pro: Files

Man in MotionLocal Prudential Financial Agency is Taking OffBy Christia Gibbons


A luxury experience doesn’t have to be stuffy and dull — The Phoenician is proof of that. Celebrating its 21st year, the local icon is defined by its casual elegance.

“[The Phoenician] has set the standard for the luxury resort experience,” says Denise Seomin, the resort’s director of public relations and marketing communications.

From a Family Activity Center that offers

a surround-sound theater and an interactive game center to award-winning restaurants and an expansive wine collection, The Phoenician welcomes business and leisure travelers alike.

Nestled on 250 acres at the foot of Camelback Mountain, the AAA Five Diamond resort features 643 guestrooms, suites and casitas; nine restaurants; nine pools; a two-acre cactus garden; 11 tennis

Where Casual and Luxury MeetValley Icon Delivers Timeless Sophistication

By Stephanie R. Conner

courts, 27 holes of championship golf; a $25 million art collection; and a 22,000-square-foot spa.

Over the years, the resort has continued to deliver new experiences. Within the last 14 months, for example, Italian-themed Il Terrazzo and J&G Steakhouse have opened.

These are just the beginning of The Phoenician’s dining options, which also include a casual golf course restaurant, daily afternoon tea, a Sunday brunch that features renowned trumpeter Jesse McGuire and private candlelit tee-box dining at the Desert Golf Course’s eighth tee.

Building onto its award-winning wine program, the resort’s Luxury Beverage Program now includes a popular Bellini menu and the state’s largest tequila collection, including The Phoenician’s own private label.

“When you look at these things as a whole, the idea is to have a casual elegance,” Seomin says. “We’re known for our service, and that’s a mainstay. Then, we combine that with a timeless sophistication.”

get Connected

The Phoenicianwww.thephoenician.com

don’t have to come to me,” Valadez says.The company focuses on financial, personal

and community success, even running potential employees through an exercise to determine their desire to “to do business while supporting the local community,” he says.

Employees are encouraged to join volunteer organizations through a company 50-50 matching fund which supports dues to contributions. And, if an employee gives an educational seminar for an organization, Prudential will pay 100 percent for refreshments.

“The philosophy of the office is we want to give back to the community more than we take out,” Valadez says. “Right from the beginning we ask people what they are going to do to give back to the community.”

Business is good, with his office’s revenues up year to year over 2008. Valadez just hired a full-time recruiter and expects to add at least 20 more employees this year.

get Connected

Prudential Financial(602) 667-4700

Gil Valadez stopped moving just long enough for us to snap this photo.

The Phoenician is at the foot of a mountain and the top of its game.


Greater: PHX

digital Financial group Sponsors Student Ambassador

Mesa

Tempe-based online marketing firm, Terralever recently bucked the economic downturn trend by opening up a new space in the heart of the Mill Avenue district.

Terralever’s new office – designed by Michelle Romero of DFDIA – occupies 11,000 square feet on the second floor of the building at the corner of 5th and Mill Avenues. In addition to ceiling-to-floor windows, the office features four conference rooms, a game room, full kitchen and large, open work spaces.

As part of the grand opening, Terralever enlisted the help of local marketing companies Off Madison Ave, KeaneCreative, Sitewire Marketplace Solutions and Synapse Studios for a food drive.

“It means a lot to us to share our success with those in our community,” said Founder and Co-Managing Partner Chris Johnson. “Having seen Terralever grow from its humble start to the over 30 person team we are today is truly exhilarating. Being able to celebrate our growth by giving back to those around us is very gratifying.”

As part of its growth, Terralever also recently opened regional offices in Los Angeles.

Thanks to the sale of candy bars and toys at branches statewide, First Credit Union was able to make a $5,000 on-air donation during Channel 12’s 1st Annual Give for Kids give-a-thon benefiting Phoenix Children’s Hospital.

Phoenix Children’s Hospital partnered with NBC Channel 12 to broadcast live from the hospital for the one-day event. Throughout the day, local celebrities made appearances, donated

gifts and challenged callers to help generate donations for the cause.

First Credit Union employees also volunteered time by answering phones during the give-a-thon.

The May event raised $107,539 in donations for Phoenix Children’s Hospital, one of the many Children’s Miracle Network Hospitals throughout the country.

First Credit Union, a not-for-profit financial cooperative with 200 employees serving nearly 60,000 members throughout Arizona, has been a supporter of Children’s Miracle Network and Phoenix Children’s Hospital for the past 12 years.

Community:

Thanks in part to Digital Financial Group, Rhodes Junior High School student Mariah Francis is traveling to Australia and New Zealand on a 20-day trip to meet with government officials, interact with other students, and participate in educational and athletic activities.

The locally owned and operated payment processor is sponsoring Francis as a Student Ambassador with People to People. Because of the many educational elements in the program, Francis can earn high school and college credits during her travels abroad.

A curious and adventurous spirit, Francis said each person can make a difference and help achieve peace through understanding.

“This experience will increase my understanding of the world and give me the opportunity to learn first hand about new places and cultures.” she added.. “Such knowledge will help me become the best citizen I can be.”

“DFG is proud to support such an impressive young person as Mariah Francis,” said Cory Gray, CEO of Digital Financial Group. “She truly represents the best of today’s youth, and we are delighted to have the ability to assist her in this exciting opportunity.”

get Connected

Digital Financial Group www.digitalfg.com

First Credit Union donates $5,000 to Phoenix Children’s hospital

First Credit Union employees also manned phones during the give-a-thon.

get Connected

Terralever www.terralever.com

get Connected

First Credit Union www.firstcu.net

growing online Marketing Firm opens New Tempe officeBy Tom Trush

Terralever now has wide open spaces in their new offices in Tempe.


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First Person Profile

The Valley’s business community has a story to tell. We asked them to do just that.

When I enrolled in auto shop in high school, they said ‘You’re an honor roll student, what do you need auto shop for?’ or ‘You’re a girl, why are you doing that?’ I was stubborn and said ‘I’ll show you!’ and I really liked it and it stuck.

I went to college to be a lawyer. I missed the automotive thing, so I started working in a dealership and that wasn’t fulfilling for me.

The first year and a half it was just me in my driveway. I quit my job in November of 2006, and called all my friends and family and said ‘Okay, I’m starting my business.’ I didn’t even have a garage, I had a carport.

There’s still some sexism. I have one customer who had one of his employees drop him off and he said, ‘You bring your truck to a girl? I’d never do that. I’d never let a girl work on my truck.’

Women are still by far the minority in this industry. I hoped for this to be an all-female shop, but there just aren’t enough of us.

We focus on education, to make sure you understand what’s going on with your car, not just saying, ‘Here it is, now give me your money,” We want our customers to understand what’s going on, to take the fear and the mystery out of car repair.

You can spend your life getting ready to get ready, but at some point you have to just do it. If you’re committed to something, know that you’re getting into living and breathing and eating and sleeping it for at least the first couple of years. It’s going to be stressful, but if you’re committed to it and you’re willing to work for it, you can make it happen.

Sarah “bogi” LateinerOwner, Master Mechanic & Educator180 Degrees Automotivewww.180auto.com

i started doing this partly because i was told i couldn’t.

Let us know about it. Send your ideas to [email protected] An inspirational Story To Tell?

FPO

To resist the expected. To embrace the unusual. To explore the possible.

08-0744 09-0

149

You’re the boss.

Decide now to contact your broker, call (877) 391-2227 or visit azblue.com/Impact

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it comes to health insurance, smart decisions begin with smart options. That’s why Blue Cross

Blue Shield of Arizona offers fl exible and affordable plans that make sense for small business.

Now, add our network of over 16,000 health care providers along with our trusted local customer

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for your business, yourself and your family — that’s Blue Cross Blue Shield of Arizona.

Documents

Impact Magazine - August 2009