Implementation of Government Interoperability Frameworks: Putting Strategies into Practice

Successful…• Legal framework • “Business” Model • It DOES work! Savings for citizen as well as State in terms of time & money + “better overall perception of quality service”

Still unsuccessful • Awareness inside ALL the government, EVERYTIME (put it in the neurological map)• Legal operational framework• ICT appropriation from some public servants

Chile Interoperability ProgramSuccess Case?

The trouble with some public servants

ResourcesBudgetary – Human – Technical – Political

Technical training in Public & Private sectors for implementing Interoperability apps.

Political Will

ICT

Pla

tform

.

“Improve Public Servicesquality while reducing costs ”

Sta

ndar

ds

SuccessCritical Issues

Our Vision

“Business Model”

Lega

l Fra

mew

ork

Legal Framework

Law

sElectronic DocumentElectronic Signature

CA / RA Services

(PKI)19.799/2002

Electronic DocumentElectronic Signature

CA / RA Services

(PKI)19.799/2002

Administrative Procedures Enforcement

(Citizen driven) 19.880/2003

Administrative Procedures Enforcement

(Citizen driven) 19.880/2003

Data protectionData privacy

Communications’ Security

(Safety & Confidence)19.628/1999

Data protectionData privacy

Communications’ Security

(Safety & Confidence)19.628/1999

XML Standards forElectronic Docs &

Interoperability Mgm.

(Document Layer)81/2004

XML Standards forElectronic Docs &

Interoperability Mgm.

(Document Layer)81/2004

CommunicationsFramework for Efficient comm.

(Comm layer) 77/2004

CommunicationsFramework for Efficient comm.

(Comm layer) 77/2004

Schema, megadata& repository Framework

(Structure Layer)271/2008

Schema, megadata& repository Framework

(Structure Layer)271/2008

Ex

ecu

tive

Ord

ers

Standards

• There has been an explicit definition by the Government on open standards:

–Electronic documents: XML–Data scheme: XML Schema–Electronic Signature: XML signature–Architecture: SOA–Standard communication protocols–Unique repository of e-gov schemes

(Schemes and Metadata Management)–W3C International Standards

Interoperability Platform

• Since July 2009

• 7 Public institutions participate, supporting the development of 35 citizen-oriented transactions and 31 web services

• 150.000 transactions, monthly average

• Scheme and Metadata Manager entwined with Interoperability Platform, with 8 ground schemes and 67 obligatory document schemes

• Measured 1,3 million US$ in citizen savings up to now for 6 of the 35 transactions that amount to more than 50% of total transactions

“Business Model”Objective: provide incentives for public servants to embrace Interoperability Philosophy

LEGALINCENTIVES(19.880 LAW)

POLITICALINCENTIVES

(NON COMPLIANCE)

MONETARYINCENTIVES

(PMG)

PISEEPISEE

Teachings from our Experience

• In Latin countries law enforcement inside the Government is not enough. Inertia must be overcome with supplementary means (money and political costs)

• Success needs a champion on both the donor and the receptor of interoperability services

• Benefits for Government as well as citizens must be demonstrable and clearly measurable in analysis stage of interoperability projects

• Conversely, KPI must include metrics on citizen’s benefits, and must be published

• Voluntary adhesion is a good start to gather critical mass, but not good to make overall improvements

THANKS!