In conjunction with a subsidiary of BT BT PLUSNET PARTNER Managed expertly for you. With you in total control. In conjunction with a subsidiary of BT July

In conjunction with a subsidiary of BT

BT PLUSNET PARTNERManaged expertly for you. With you in total control.

In conjunction with a subsidiary of BTJuly 2011 Issue 3


LEGAL AND CONFIDENTIALITY STATEMENT.

The information in this Presentation is provided by British Telecommunications plc (“BT”) onthe basis that the customer will keep it confidential and not disclose it to any other party orperson without the prior written permission of BT, and will use it only for the purpose ofconsidering this Presentation. Any time scales in this Presentation are estimates for informationpurposes only, and neither they, nor this Presentation or anything contained in it, constitute(s)any offer capable of acceptance or any contractual or other obligation or commitment. Alltransactions are subject to the appropriate Standard Terms and Conditions. All prices/chargesare shown exclusive of value added tax and any other applicable duties and taxes which will beadded to invoices. In relation to any products/services referred to in this Presentation which arecurrently under development and/or trial, BT gives no undertaking or other commitment that theproduct/service will be made commercially available. BT reserves the right to make changes tothe information in this Presentation at any time.

© British Telecommunications plc, 2009. All rights reserved. Any third party rights are hereby acknowledged

British Telecommunications plcRegistered office: 81 Newgate Street London EC1A 7AJRegistered in England no: 1800000

© British Telecommunications plc


MANAGED BROADBAND SERVICES.WHAT’S ON YOUR PRIORITY CHECKLIST?

• Control day-by-day?

• Quality and reliability?

• No set up costs?

• Minimum of 100 end user commitment

• 12 month contract terms available

• No time-wasting customer migration administration?

• CRM tools including speed testers?

• Fault diagnosis and management tools?

• Future-proofing?

• Better support and more information?

• Financially stable provider?



YOUR ANSWER IS NEW BT PLUSNETPARTNER BROADBAND.

• It’s a broadband service offering speeds up to 8Mb download and 24MB download where available* that’s managed for you end to end.

• It offers a revolutionary web portal that puts you in control of your customers’ accounts.

• It’s created for you and managed for you by BT Wholesale (BTW) in conjunction with Plusnet, the award winning service provider and BT Group subsidiary.

* Why 'up to' 8Mb?Broadband is described as 'up to' 8Mb because download speeds will vary depending on your telephone line and where you live. The average speed on up to 8Mb broadband is 5-6Mb. BT Wholesale estimates that 78% of customers will get download speeds of 4Mb and above. Download speeds will vary a lot in the first 10 days after connection and will then become more consistent.



DECISION MADE.NEXT STEPS – PLUSNET PARTNER.

• BT Wholesale’s next generation Managed Broadband proposition, Plusnet Partner, isspecifically designed to target the Reseller and Virtual ISP market sectors.

• Plusnet Partner provides a managed service for multiple end user tails, utilising a fully resilient network based on BT Wholesale’s 20C and 21C access technology.

• The service has comprehensive coverage throughout the UK, via exchanges serving more than 99% of all UK homes and businesses already.

• The product set currently consists of a standard wires only 8Mb max and 20Mb max where available with chargeable usage options of 10Gb, 50Gb and 100GBservice.



OUR ‘PARTNER’ – PLUSNET.

• Plusnet’s credentials are second to none in the industry. Although this is a new market for Plusnet, the core systems, processes and customer service operations are identical. In addition, there is great confidence that the front-line role of BTW in account management will ensure an excellent customer experience.


Award-winning service & reputation

1

ISPABest Consumer ISP

USwitchWinner of 9 out of 11 categories

Broadband ChoicesCustomer Satisfaction Winner

ISPABest Business ISP


WHAT ELSE DOES BT PLUSNET PARTNERBROADBAND OFFER?

• Intelligent speed and priority traffic options designed with your business customers in mind.

• Easy scalability and flexibility.

• Competitive pricing.

• Strong customer service support for you.

• Future-proofed; 21CN-ready technology.

• The peace of mind of working with trusted names.



TAKE TOTAL CONTROL OFYOUR CUSTOMERS’ ACCOUNTS.

Through the BT Plusnet Partner portal you can:

• Create and change accounts.

• Place single or bulk orders fast.

• Track your orders.

• Migrate customers quickly and easily.

• Keep tabs on all account transactions.

• Access performance statistics (network and pipe performance)

• Enhance and strengthen your customer relationships: they deal with you, not with us.



TAKE TOTAL CONTROL OFFAULT DIAGNOSIS AND MANAGEMENT.

The partner portal also gives you access 24/7 to:

• Easy-to-use first-line diagnostics tools.

• BT Speedtester – so you can check sync speed, throughput and line speed profile yourself.

• DIY radius checks – to confirm connection status.

• Fault reporting, tracking and management – plus alerts by text or email to keep youin the picture.

• Online tutorials and self-help articles on the most common broadband problems (www.plus.net)

• Contact with our expert technical teams for advice and support.



HIGH QUALITY, RELIABILITY AND AVAILABILITYTO MATCH YOUR BRAND.

You can be confident you are giving your customers

The high level of service they want and expect.

BT Plusnet Partner Broadband offers:

• A DSL network infrastructure based onBT Wholesale’s resilient BT’s 20C / 21C access technology.

• Industry-leading traffic management and Qualityof Service (QoS) capabilities.

• Comprehensive UK coverage via exchanges serving more than 99% of homes and businesses.



EFFECTIVE ONLINE SUPPORT FOR YOUR CUSTOMERS WHEN THEY HAVE A QUESTION OR A PROBLEM.

The Plusnet Partner portal’s CRM tools offer a fault/issue ticket management system for use by

your customers:

• Every issue raised is recorded as a ticket with a unique reference number.

• All the actions relating to the ticket are logged with a data time stamp and the name of the agent who processed or updated the ticket.

• Real-time ticket updates keep your customers informed.

• Track status via the portal plus – at your request – your own updates by email or text.



FAST AND SIMPLE ACCOUNT REGISTRATIONAND MIGRATION*

Single orders

• Create a new account and place an order with just one simple online order form.

• For migrations, simply add the MAC (Migration Authorisation Code) and the migration completion date.

• Submit the form and your customer’s account is created at once.

• Track all actions for the new account from that point on.

Bulk orders

• Create accounts for up to 100 customers at a time with a single downloadable form.

• Complete it using a CSV file and upload it to the Plusnet Partnet portal.

• All your customers’ accounts and provisioning orders are placed automatically.


* Assuming orders are standard


COST EFFECTIVE IN TODAY’S CLIMATEAND TOMORROW’S. THAT’S SOUND SENSE.

• No set up fees

• Competitive wholesale pricing – so you can achieve the profit margins you need to.

• Fixed and predictable costs.

• Minimum 100 end user commitment.

• 12 month contract terms available

• Free migration

• No ongoing network management, maintenance or upgrade costs: they’re in our hands.



ATTRACT BUSINESS CUSTOMERS WITH A RANGE OF OPTIONS


Based on M3 75% and M1/2 25% split

* Free overnight usageNote: Prices exclude VAT and may be subject to change

Minimum 100/250 end users

Modems/routers Speedtouch 516 1 Port Ethernet (ADSL) £19.99Speedtouch 585v7 Wireless 4 Port Ethernet (ADSL) £29.99

Product 2GB 10GB 50GB 100GBDesign Device connectivity Low office usage Small office connectivity Higher usage where QoS is

critical Monthly rental cost* £8.78/£8.29 £10.13/£9.56 £15.30/£14.45 £24.08

Included peak usage(8am to midnight)*

2GB 10GB 50GB 100GB

IPStream Product IPStream Max / ADSL2+ IPStream Max / ADSL2+ IPStream Max / ADSL2+ IPStream Max Premium / ADSL2+ with elevate

Inclusive enhanced care No No No No

Downstream speed* 8Mb / 20Mb where available

8Mb / 20Mb where available

8Mb /20Mb where available 8Mb / 20Mb where available

Upstream speed* 448kbps / 1.3mbps where available

448kbps / 1.3mbps where available



Activation £39.78 £39.78 £39.78 £39.78Migration Free Free Free FreeAdditional usage £1 per GB £1 per GB £1 per GB £1 per GBAdditional extrasEnhanced care £8.50 £8.50 £8.50 £8.50Prioritised service* £7.00 £7.00 £7.00 IncludedAnnex M* £10 £10 £10 £10Static IP(s) Included FOC


BT PLUSNET PARTNER BROADBAND. MANAGED EXPERTLY FOR YOU. WITH YOU IN TOTAL CONTROL.

Thank you for your time, for more information please contact your BT Wholesale account manager.



APPENDIX – ADDITIONAL SLIDES


NETWORK INFRASTRUCTURE – BENEFITS.

• Partner broadband is delivered over the Plusnet core network.

• Fully owned and managed by Plusnet.

• Recently upgraded core network.

• Carrier-class routing with wire speed performance.

• Advanced subscriber and application management capabilities.

• Dedicated bandwidth with sparecapacity available.

• Trained and certified engineers.

• Continuing investment in the network.

• Member of the Internet Watch Foundation.



NETWORK INFRASTRUCTURE.

• Broadband network.

• BT IPStream – 622Mbit/s BT Central used to back-haul end-user traffic across 10 centrals, installed at 4 PoPs.

• BT Wholesale Broadband Managed Connect: next Generation back-haul with 1Gbit/shost link.

• Resilient Juniper Networks E-Series broadband service routing platform with one E-series router per 622Mbit/s BT central.

• Arbor Networks Ellacoya eSeries Broadband Service Optimization Platform.



• Core Network• 10 Gigabit Ethernet Interconnectivity with diverse routes between each PoP.• Multiple Internet Routes with direct connections to Tier 1 networks (TINet,

TeliaSonera and Cogent).• Presence at major Internet exchange (LINX) and private peering arrangements with BBC.• Cisco 7600 Series routers deployment across core network with two 7609s at each PoP.• 1+1 switch fabric, route processing and packet processing redundancy per 7609 router.

NETWORK INFRASTRUCTURE.



Documents

In conjunction with a subsidiary of BT BT PLUSNET PARTNER Managed expertly for you. With you in total control. In conjunction with a subsidiary of BT July