Incident Response Incident Response Performance MeasuresPerformance Measures

Washington State Department of Washington State Department of TransportationTransportation

IR Program CoverageIR Program Coverage

IR Program FleetIR Program Fleet

www.wsdot.wa.gov/incidentresponse/

Different Agencies – Common Goals Different Agencies – Common Goals Shared Measurements (JOPS)Shared Measurements (JOPS)

Washington State Patrol and Washington State Department of Transportation have a Joint Operations Policy Statement. The agreement documents the joint decisions between the two agencies regarding issues of mutual interest on Washington State highways.

•Example: Both agencies target clearing incidents in 90 minutes.

www.wsdot.wa.gov/incidentresponse/JOPS.pdf

WSDOT’s Strategic ApproachWSDOT’s Strategic Approach Communicate Two Simple Themes:Communicate Two Simple Themes:

AccountabilityAccountability

Program DeliveryProgram Delivery

We need to We need to TellTell Our Own StoryOur Own Story and we need to and we need to Do It BetterDo It Better

..to understand what is happening on the ..to understand what is happening on the system and find better ways to describe itsystem and find better ways to describe it

..to understand what really matters to the ..to understand what really matters to the public and find ways to measure itpublic and find ways to measure it

..to demonstrate the effects of our program ..to demonstrate the effects of our program and what we provide for taxpayers’ moneyand what we provide for taxpayers’ money

.. to make the case for funding .. to make the case for funding

Our Challenge is…..Our Challenge is…..

Performance MeasuresPerformance MeasuresMeasures, Markers, & Mileposts (Gray Measures, Markers, & Mileposts (Gray Notebook – GNB)Notebook – GNB)

Government Management Accountability Government Management Accountability and Performance (GMAP)and Performance (GMAP)

Data Data CollectionCollection

Washington Incident Tracking System (WITS)

GNBGNB

The “Grey Notebook”The “Grey Notebook”

Looks at Looks at accountability and accountability and performance performance department widedepartment wide

www.wsdot.wa.gov/accountability/www.wsdot.wa.gov/accountability/

Performance…Performance… justifies funding.

GMAPGMAPVisibly and personally take responsibility for Visibly and personally take responsibility for delivering results delivering results

Base decisions on accurate, up-to-date data Base decisions on accurate, up-to-date data

Respond quickly to emerging situations Respond quickly to emerging situations

Allocate resources according to the most Allocate resources according to the most important priorities important priorities

Use strategies that are proven to work Use strategies that are proven to work

Persist and follow up until you achieve the Persist and follow up until you achieve the desired results desired results

www.governor.wa.gov/gmap/

ProblemProblem SolutionSolution PlanPlan

Improve response for large Improve response for large Class C tow trucks at major Class C tow trucks at major collision scenescollision scenes

Work with WSP and Work with WSP and the towing the towing association to revise association to revise RCW 46.55.115RCW 46.55.115

Change from hourly rate structure payment for Class C tows to a job-based rate to include financial incentives for meeting quick clearance goals. Establish performance measurements to meet minimum performance standards

Strengthen coordination of Strengthen coordination of roles and responsibilities at roles and responsibilities at collision scenes collision scenes

Provide cross-Provide cross-functional trainingfunctional training

Expand Traffic Incident Management training statewide in partnership with WSP, Fire Chiefs, local law enforcement, and hazmat responders.

Improve timeliness of Improve timeliness of coroner response to coroner response to fatalitiesfatalities

Provide more Provide more flexibility in dealing flexibility in dealing with fatality scene with fatality scene investigations.investigations.

Develop with the WSP crime lab, WASPC, WAPA, and county coroners Develop with the WSP crime lab, WASPC, WAPA, and county coroners and medical examiners improved, time-sensitive protocols for expediting and medical examiners improved, time-sensitive protocols for expediting removal of deceased at collisions scenes. removal of deceased at collisions scenes.

Cut by 25% the percentage of serious injury and fatality accident events that take longer the 90 minutes to clear

GMAPGMAP

Bill Legg - State ITS Operations Engineerleggb@wsdot.wa.gov