WELCOMETOOUR PRESENTATION

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Provided by:

MD. Fazle Rabbi – 2011210000081Ilias Kanchon – 2011210000086Forid Hossain – 2011210000087Ahanaf Fahim Ahasan – 2011210000089Nazrul Islam – 2011210000252

What is presenting the Bad News positively?Refuse as positively as the situation permits.Avoiding second person can reduce the negative impact.Linking negative news to a reader benefit can also lessen

the sting.Certain that you are honest and clear.Goal is to present the facts in a positive way.

Which situation require using the indirectness:Message is primarily bad news messages should be in the

indirect order.There is exception as when the bad news is routine or

when the reader prefers frankness.Following is a general plan for bad news messages and four

application.The focus here is on special consideration involving each

type.We cover negative announcements which are a form of bad

news message with unique characteristics.

What is the general indirect plan? Indirect messages presenting bad news often begin with a

strategic buffer.A buffer that Identifies the subject.A buffer can be neutral or positive.The direct approach is best especially if ethical issues are

involved.Make your task of maintaining good relations more

difficult.

What is setting up the Negative News?The buffer with an explanatory strategy before presenting

the negative news.Present your reasons in such a way that your reader will

accept the news as positively as possible.Explain the fairness of a certain action.The negative decision actually will benefit the reader in the

long run.The reader should be prepared to receive it in the most

favorable light possible.

What is offering an alternative solution?Help solve the reader’s problem.Showing concern maintains good willHe or she could get similar information.Perhaps you could invite the reader to make the request

again at a letter better time.The time to help the reader in this way is a sincere show

concern for the reader’s situation.

What is the Ending on a positive note?A skillfully handled bad news presentation can be

disappointing to the reader , you should end the message on a forward-looking note.

You would say if you were in face to face conversation with the person.

They should not recall the negative message to the reader’s mind.

The reader and still regard it as a positive one.General plan to four of the more common negative business

message situations.

What is the developing Strategy?A fair and reasonable explanation involve carefully thinking

through the facts of the situation.Thinking is the strategy you should use in your message.Explanation is that company policy forbids compliance.The policy may will be a part of the explanation.There are other explanations of cource.

What is setting up the explanation in the opening?The message with words that set up

discussing it.The message as a response to the inquiry.The help of those who are in a position to

give it.The company is not in a position to give.The reader in an agreeable or open frame of

mind.

What is handling the refusal positively?The refusal follows logically from your reasoning.You should sate it quick, clearly and positively.The refusal for three or four sentences when a single

clause would do gives it too much emphasis.The effort to be positive.The refusal quickly, you should use as few words as

possible.

What is closing with goodwill?Refusal is the most negative part of your message.TO leave your reader with a feeling of goodwill.The best closing subject matter depends on the facts of the

case.The major requirement is that your ending words have a

good will effect.The equally time worn appeals for understanding.

How are filling the general plan to refused requests?A response to the request are neutral as to the answer and

set up the strategy.Present your justification or explanation using positive

language and you viewpoint.Refuse clearly and positively including a counterproposal

or compromise when appropriate.With an adapted good will comment.

Thank you for your patience.