Information & Communication Technology (ICT) Enabled Total Quality Management (TQM) in Library

and Information Services (LIS)

Keynote Address Delivered in the Sixteenth National Convention on Knowledge, Library and Information Networking (NACLIN

2013) on ‘Emerging Technologies and Innovations in Library Practices’, organized by DELNET at MNIT, Jaipur

Roshan Lal Raina

Indian Institute of Management Lucknow December 11, 2013

Agenda

•Context•LIS Functions in Context•Challenges for LIPs•Opportunities for LICs & LIPs•Way Forward

LABOURAGRICULTURAL

ECONOMY

CAPITALINDUSTRIALECONOMY

KNOWLEDGEINFORMATION

ECONOMY

Context?

KC

Knowledge Creation

Knowledge Capture

Knowledge Use/Application

LIPs in K/I C

Not just

Facilitatorsbut

Partnersin all the three components

LIS Functions in Changed Context

ProcureProcessProvide

Not just Reading Materialsbut Essence

Challenges in Acquisitions

• Evolve Policies with Customer as the Focus

• No March Pressures• Move from traditional to modern IT

enabled procurement methods• No vendor patronage ---

competitive• E-books

Consumer Attitudes Toward E-Book Reading

Consumers are very interested in "bundling" print and digital versions of a book, with 48% of survey respondents willing to pay more for bundles.

Just over half of survey respondents would pay more for an e-book if it could be given away or re-sold.

Consumers do not distinguish between e-books published by traditional houses and independently published options when making buying decisions.

While the numbers are relatively small, there is an increase in the number of people who buy print and digital versions of a book interchangeably and a slow decline in the number of

people who exclusively buy e-books.

Len Vlahos, BISG Executive Director, said "Four years of consumer data shows clearly that e-book consumption has reached mainstream readers and has expanded well beyond early

adopter 'power readers,' but that physical books remain a popular format for many consumers, especially in certain categories. This survey provides actionable information for

companies across the industry to stay ahead of these trends."

Challenges in Processing … no less

Give it the treatment that it deserves and not overdue on this

Again, keep your ‘USER’ in focus

Use the facilities already available

Accommodate your own (local) requirements

User’s Frustration?“I don’t want to search…. I just want to find!”

“Just give me the Answer…. And make sure it’s right!”

Research has always been challenging, but there are so many resources available online today that finding an important article can feel like an impossible task.

Services

Disjointed approach to information searching and service delivery

OPACsE-JournalsDatabasesDigital RepositoriesNewspaper ArticlesE-BooksCited ReferencesOther Contents

All searched separately

Alternatives

Federated searchesWeb-scale discovery. A preharvested central

index coupled with a richly featured discovery layer providing a single search across a library’s local, open access, and subscription collections

Central index. The collection of preharvested and processed metadata and full text that comprises the searchable content.

Discovery layer. The user interface and search system for discovering, displaying, and interacting with the content in library systems

The SolutionSingle Search Interface

Federated Search

Real-time query and responses

Library OPAC

E-Journals

Databases

Digital Repositories

Search Results

Web-scale discovery search Library OPAC

E-Journals

Databases

Digital RepositoriesPre-built harvesting and

indexing

Unified Index

Search Results

Discovery Services ….

"Select Big 4"• OCLC WorldCat Local(late 2007)• Serials Solutions Summon (mid 2009

Summon 2.0) • EBSCO Discovery Service (early

2010)• Ex LibrisPrimo Central (mid 2010)

Patrons Switching Faster Than Libraries Faculty and Students Already Looking Elsewhere for Search Help

Where Do Students Start a Search?  Where Do Faculty Start Their Research? n = 2,229 n = 3,025

Search Engine 83% 

Wikipedia

Social Networking Site

E mail ‐

E mail Subscription ‐

Online Database

Ask an Expert Site

Library Website

7% 

2% 

1% 

1% 

1% 

0% 

0% 

A specific electronic research resource

A general purpose search engine

Your online library catalog

The library building

2003

37% 47% 

21% 32% 

28% 18% 

13% 4% 

2009

Source: “Faculty Study 2009: Key Strategic Insights for Libraries, Publishers,© 2011 The Advisory Board Company • www.educationadvisoryboard.com •  22852D and Societies” Ithaka S+R; “Perceptions of Libraries, 2010,” OCLC.

•increase accessibility of e-resources and increase full-text downloads

•Students generally love discovery services

•LIPs reactions are mixed at best.

•Advanced searchers are not generally satisfied 

•Relevancy ranking can still be improved

•Adding Federated search does not add much to web scale discovery (currently)

•Content providers are generally eager to cooperate with discovery vendors to have their content indexed. 

•Problems of broken links are still an issue

What Has Discovery Done Actually?

Impact

• Resource Usage (full-text, OPAC, A & I, Article alerts

• Workflow on management of e-resources• Proper marketing & positioning of discovery

products for users• Information literacy• Attitudes of users at different levels• Usability testing & integration of discovery

services into library portals

Challenges

• Relevance of the hits

• Subject coverage in terms of currency and content

• Precision ratio

• Are web scale discovery tools a good starting point for exhaustive subject searches or for exploring new topics?

• Will such tools help a searcher to become competent information user in the work place and in later life?

• Do we need to change our information literacy education to find the new discovery environment?

• Can we augment our discovery services to support and deliver our information system.

Way Ahead …• Recommendation services

[Contextual]• Field navigation • Relevance ranked results• Enhanced visual displays• Multi-media stuff

Searching & Retrieval Habits

• Patron – the key• Producer• The Facilitator

» Question Please

• Thanks