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Information & Communication Technology Services
An introduction to ICT Services at the University of Canterbury
ICT Services Mission:To provide ICT services to the University of
Canterbury for Teaching, Learning and Research
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ICT Services
Internet
Printing
Blackboard
UCStudentWeb
Storage
Backup
Help
Password Printing
Campus Computers
Hire
Halls Network Connections
Dial-in access
Broadband Access (DSL)
Wireless
Telephone
Workrooms
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Your Computer Account
Usercode - sometimes called username or login name - a three letter code with 2 or 3 digits eg:xyz123
Password - for students enrolled for the first time at Canterbury, your password is the 6-8 character one you collected after you collected your Canterbury Card at enrolment. You can also print out your password using a password printing station in the Library, Loft or ICTS building.
Money – you can add money to your computer account by adding money to your Canterbury Card via cash machines in eg. the Loft and Libraries, EFT-POS in the Libraries, or credit-card online.
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You have an email address:[email protected]
You need to check your email - your lecturers use email to contact you - the library will email you about overdue books and requests - registry will email you
You can access your email in our workrooms
You can use Webmail to access your email off campus http://webmail.canterbury.ac.nz
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Internet and Printing
Most computers on the UC network are on the Internet
Accessing Internet off campus is charged according to charge rates available on this ICTS web page:
www.icts.canterbury.ac.nz/services/charges/index.shtml
- national traffic 0.15¢/Mb - international traffic 3¢/Mb
All Workrooms have B&W printers available
B&W printing costs 9c/side
Colour printing is also available
To check your IT account balance, ‘Help’,
then ‘Accounts and Passwords’
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Copy Centre
The Copy Centre is situated at the east end of Level 2 of the Central Library
The Copy Centre is open from 8.30 am - 5.00 pm Monday to Friday all year. Weekend opening hours (term time only)Saturday and Sunday 1.00pm - 4.00pm
B&W and Colour Printing, Laminating, Faxing, Photocopying, Binding etc.
http://www.icts.canterbury.ac.nz/pc/copycentre/
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Students have space (‘P:’ drive) on ICTS servers to store course related work (undergrads - 50MB)
Remove old files from ‘P:’ regularly
Save important work in more than one place
Save your work regularly, eg. every 10 min
You can save to CD, USB (eg. Pen Drive, Flash Drive) and ‘P:’; we do not recommend using floppy discs
‘My Documents’ on the ‘P:’ drive can be accessed via Internet @ ftp://mydocuments.canterbury.ac.nz/
Storage
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Blackboard
Online learning and teaching Course Materials are often provided on Blackboard Online tests or assignments may be given on Blackboard http://blackboard.canterbury.ac.nz Video of past lectures and other video materials can be
accessed on Campus. To access Blackboard on campus click on the link on any
workroom computer College of Education Students use StudentNet instead of
Blackboard http://studentnet.canterbury.ac.nz
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Course Folders
Course materials may be provided in the Course Folders (K: drive)
To access a Course Folder, click on the Course Folders link on any workroom computer
Not all courses use Course Folders
You can only access Course Folders on Campus or from a Broadband connection to the university\\cantws2\class
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UC Student
To log in, click on the ‘Help’ icon on any workroom computer, then ‘UCStudent’ in the window that appears
What you can do - Course changes - Update address details - View academic record
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Campus Computers
A retail computer outlet, providing competitively priced computer equipment, consumables and software to staff and students
Located on the ground floor of the ICTS building
http://shop.it.canterbury.ac.nz
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Hire Service
Windows and Macintosh laptops available for hire from the IT Helpdesk
Costs of laptop hire is $15 per day, $80 per week
Bookings are essential
Small range of drives and other equipment also available
www.icts.canterbury.ac.nz/services/equipment_hire.shtml
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Halls’ Network Connections
If you are living in one of the halls of residence and wish to use the Internet you can connect through a high speed Ethernet connection
You will need to complete a halls connection form online
You will be billed monthly from your Canterbury Card; $8/mth for a 10Mb/s connection, $15/mth for a 100Mb/s connection, + $8 admin fee
You are charged for traffic - there are some plans available
Anti-virus software is available on our servers for computers connected to the halls’ network
www.icts.canterbury.ac.nz/web/network/halls_connection.shtml
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UC Dial-in Access
You can use the University’s dial-in service to access the Internet including UC Student, and your email from home
There is a minimal connection-time charge, plus the standard traffic charges
Instructions for setting up your computer to dial-in to the University can be found at www.icts.canterbury.ac.nz/web/dialin/
The IT Helpdesk can help you set up your computer if you are having trouble - bookings are essential
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Broadband Access (DSL)
High speed access to the University network from home, ranging from 256Kb/s download & 128Kb/s upload, to ‘full speed’ down/ upload, via ISP ‘Snap’
www.icts.canterbury.ac.nz/web/network/broadband.shtml has details of plans available
Most plans except ‘Campus Only’ include data limits, but require a realm switch if you wish to be on the University network, and allow you 6 external email address (@snap.net.nz)
$99 connection fee is currently waived
Snap bills you directly
You will need to purchase an ADSL modem / router, and filters for your phone line
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Wireless
Wireless network access is available in: All libraries apart from McMillan Brown ICTS building Maori Student Centre Engineering Music Central Lecture Block James Hight Café CoEd in Kotuku and Education Library extending through courtyard
to Café www.icts.canterbury.ac.nz/web/wireless/ The wireless network is 802.11b; cards available @ Campus
Computers for ~$50 50Mb/day on campus traffic is free, then you are charged for traffic on
wireless connections @ 0.5¢/Mb, + Internet costs
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Telephones
Telephones in public areas around the campus can be used by students to make phone calls
Money is taken off your Canterbury Card for these phone calls
To dial off campus call 7900 and follow the instructions from the automated attendant
Local calls cost 4¢ per minute
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ICT Services Locations
Cave– level 1 Engineering Library
Crypt – level 0 Maths and Computer Science Building
Loft – level 5 Main Library
Copy Centre – level 2 Main Library
MacLab – level 0 Main Library
Dock – level 1 Law School
Vault – level 0 Commerce
ICTS Helpdesk, Campus Computers – level 1 Computer Building
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ICT Services Locations - University of Canterbury College of Education
Avon – level 2 Avon
Kotuku – level 1 Kotuku
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Student Workroom Hours
Dock - 24 x 7; card access 6:30pm-7:30pm
Kotuku - 24 x 7, card access 5pm – 8am
Loft - 24 x 7, but closed 15 minutes before the library closes; card access after library closes
Avon - 7am - 11pm
Crypt - 7am - 11pm; card access 6:30-7:30am
Cave - Engineering Library hours
Maclab - 7am - 11pm, 7am-7pm Sa/Su, card access
Vault 1, 2, 4 - 7am - 7pm M-F; card access 6:30pm–7:30am
Vault 3, 5 - 7am - 11pm M-F, 7am – 7pm Sa/Su; card 6:30pm–7:30am
All rooms except the Loft can be booked by staff for teaching
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Workroom Facilities
Scanners - Loft (18 on PCs, 4 on Macs) ; one each in Crypt, Cave, Kotuku, Avon1, Avon2
CD writers - almost all workroom PCs (all Macs) DVD readers - Macs, most Loft PCs, some of the Vaults and the
Cave; all in the Dock DVD writers - some of the e-Macs in the MacLab; Loft, Avon4
iMacs; many PCs in Kotuku, Avon1 and Avon2 Firewire - iMacs; many PCs in Kotuku, Avon1 and Avon2 Floppy disk readers - some PCs, Macs. Use a USB drive instead Zip drives - only on Macs Details, including workroom hours, can be seen at:
www.icts.canterbury.ac.nz/resources/workrooms/facilities.shtml
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ICT Training
Free ICT Training services for all enrolled Students Workshops for new Computer Users, PostGrads Microsoft Office 2003 PowerPoint, Word and Excel Workshops Self Help Instructions
Free Learning www.cpit.ac.nz/computingforfree/
Microsoft Office Help PC – www.office.microsoft.com Mac – www.mactopia.com
Need Training? Visit http://www.icts.canterbury.ac.nz/training/ Contact [email protected]
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Help
Web pages www.icts.canterbury.ac.nz/help
Self-Service on the web http://selfservice.it.canterbury.ac.nz
Self-paced tutorials available in the Loft, Cave, Crypt, MacLab, Kotuku and Vaults
Go to ‘Fault Report Form’ in the Help folder to report a fault
Loft and Crypt Supervisors – Loft office extn 4060
Loft Office hours 8:30am-5:00pm, M–F; 5-9pm M-Th, 1-4 pm Sa/Su during term; Crypt office 12-1:30pm M-F during term; Kotuku 8:30-10:30am M-F, 4-5pm F during term
IT Helpdesk extn 6060; email: [email protected]
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What can you expect from ICTS?
Availability of the services during term time
Problems and requests to be tracked and actioned
Assistance with ICTS as far as it relates to your course work and research
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Your Responsibilities
In the Workrooms
No Chat
No Offensive Material
No Games
No Noise / Cell Phones
No Eating or Drinking (except from sipper bottles)
No Smoking
No Interfering with Equipment
Log off when you have finished work
Work through the self-paced tutorials
Keep money on your account.
Abide by the Computer Regulations
Security extn 6111
Note: All Computer usage is logged
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Feedback
Any Questions?
