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IT and BPM both are about an improvement of the quality of processes, and facilitating managerial issues. Will it be effective to couple IT with BPM? Is it obligatory to combine these two approaches in order to be successful in business process improvement? Are these two approaches interrelated? If yes, which one plays a supportive role? This article is going to provide answers to those important questions devoted to the role of the IT in BMP implementation.
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Information Technologies as the Base of the Business
Process Management Implementation
Information Technologies as the Base of the Business
Process Management Implementation
Abzetdin Adamov, PhDComputer Systems and Networks Department
Qafqaz UniversityBaku, Azerbaijan
Abzetdin Adamov, PhDComputer Systems and Networks Department
Qafqaz UniversityBaku, Azerbaijan
ContentsContentsContents
1. Introduction. Information Technologies in Business
2. The Nature of the Business Process Management
3. IT as enabler of Business Process Reengineering
4. Business Process Simulation and Modeling with IT
5. Business Processes Management Systems as IT implementation of BPM
1. Introduction. Information Technologies in Business
2. The Nature of the Business Process Management
3. IT as enabler of Business Process Reengineering
4. Business Process Simulation and Modeling with IT
5. Business Processes Management Systems as IT implementation of BPM
Drivers Forcing Changes. Business Pressures
Drivers Forcing Changes. Drivers Forcing Changes. Business PressuresBusiness Pressures
• Business Pressures– Environmental– Organizational– Technological
• Business Response Activities– Information Systems & Strategic Management– Continues Improvement – Restructuring business processes– Customer Focus Strategy– Electronic Business
• Business Pressures– Environmental– Organizational– Technological
• Business Response Activities– Information Systems & Strategic Management– Continues Improvement – Restructuring business processes– Customer Focus Strategy– Electronic Business
IT Contributions to Digital Economy
IT Contributions to Digital IT Contributions to Digital EconomyEconomy
• E-Business: The use of electronic technologies to transact business.
• Collaboration: People and Organizations interact, communicate, collaborate and search for information
• Information Exchange: Storing, processing and transmission of information.
• E-Business: The use of electronic technologies to transact business.
• Collaboration: People and Organizations interact, communicate, collaborate and search for information
• Information Exchange: Storing, processing and transmission of information.
Introduction to BPMIntroduction to BPMIntroduction to BPM
• Companies are being asked to do more with less.
• How do business and IT executives manage such a broad range of activities across the enterprise, and between the enterprise and their customers and partners?
• Can they really hope to bring order to complex business processes that require the coordination of greater amounts of people, information, and transactions?
• Companies are being asked to do more with less.
• How do business and IT executives manage such a broad range of activities across the enterprise, and between the enterprise and their customers and partners?
• Can they really hope to bring order to complex business processes that require the coordination of greater amounts of people, information, and transactions?
Introduction to BPMIntroduction to BPMIntroduction to BPM
• The first rule of any technology is that automation applied to an efficient operation will magnify the efficiency.
• The second is that automation applied to an inefficient operation will magnify the inefficiency.
Bill Gates, Microsoft Corporation
• The first rule of any technology is that automation applied to an efficient operation will magnify the efficiency.
• The second is that automation applied to an inefficient operation will magnify the inefficiency.
Bill Gates, Microsoft Corporation
Introduction to BPM cont.Introduction to BPM Introduction to BPM cont.cont.
• Business Process Management is the conception, design, observation and continuous improvement of business processes.
• Improved business performance is delivered by streamlining to remove inefficiency and redundancy that has evolved in a manually designed processes.
• Business Process Management is the conception, design, observation and continuous improvement of business processes.
• Improved business performance is delivered by streamlining to remove inefficiency and redundancy that has evolved in a manually designed processes.
“To improve is to change; to be perfect is to change often.”Winston Churchill
“To improve is to change; to be perfect is to change often.”Winston Churchill
The primary goals of the BPMS
The primary goals of the The primary goals of the BPMSBPMS
• According to Gartner Analyst Jim Sinur in 2007, business organizations saved from 10 to 20% of outcomes because of BPMS.
• BPM eliminates the stovepipes in an organization —bridges the gaps among people and systems, allowing organizations to automate.
• BPM align people and resources to achieve organizational goals, and connect the enterprise with customers and partners.
• Enterprises which do not incorporate BPM’s benefits, will lose out on the agility and flexibility that is beginning to characterize 21st-century business
• According to Gartner Analyst Jim Sinur in 2007, business organizations saved from 10 to 20% of outcomes because of BPMS.
• BPM eliminates the stovepipes in an organization —bridges the gaps among people and systems, allowing organizations to automate.
• BPM align people and resources to achieve organizational goals, and connect the enterprise with customers and partners.
• Enterprises which do not incorporate BPM’s benefits, will lose out on the agility and flexibility that is beginning to characterize 21st-century business
Business Process Requirements
Business Process Business Process RequirementsRequirements
General process requirements:• Organizational model • Control flow • Data flow • Use cases • Collaboration diagrams
Particular process requirements:• When an activity executes • How often it will execute • Under what conditions it will end.
General process requirements:• Organizational model • Control flow • Data flow • Use cases • Collaboration diagrams
Particular process requirements:• When an activity executes • How often it will execute • Under what conditions it will end.
Fundamentals of the BPMFundamentals of the BPMFundamentals of the BPM
The Business Process Management Initiative (BPMI – www.bpmi.org) has been established to promote and develop the use of BPM through the use of standards for process design, deployment, execution, maintenance, and optimization of processes.
The Business Process Management Initiative (BPMI – www.bpmi.org) has been established to promote and develop the use of BPM through the use of standards for process design, deployment, execution, maintenance, and optimization of processes.
Fundamentals of the BPMFundamentals of the BPMFundamentals of the BPM
• Business Process Modeling Notation (BPMN), as a standard for modeling business processes.
• Business Process Modeling Language (BPML), as the standard business execution language.
• Business Process Query Language (BPQL), a standard management interface for the deployment and execution of e-Business processes.
• Business Process Modeling Notation (BPMN), as a standard for modeling business processes.
• Business Process Modeling Language (BPML), as the standard business execution language.
• Business Process Query Language (BPQL), a standard management interface for the deployment and execution of e-Business processes.
BPMI has developed three standards to facilitate BPM:
BPMI has developed three standards to facilitate BPM:
Business Process Simulation and Modeling
Business Process Simulation Business Process Simulation and Modelingand Modeling
A business process model typically defines the following elements:
• The Goal or reason for the process;• Specific inputs;• Specific outputs;• Resources consumed;• Activities that are performed in some order;• Events that drive the process.
A business process model typically defines the following elements:
• The Goal or reason for the process;• Specific inputs;• Specific outputs;• Resources consumed;• Activities that are performed in some order;• Events that drive the process.
The Abstraction Concept in BPM
The Abstraction Concept in The Abstraction Concept in BPMBPM
Meta-MetamodelMeta-Metamodel
MetamodelMetamodel
ModelModel
InstanceInstance
Instance-ofInstance-of
Instance-ofInstance-of
Instance-ofInstance-of DescribesDescribes
DescribesDescribes
DescribesDescribes
NotationNotation
expressesexpresses
Levels of abstraction – from instance to model, to metamodel, …Levels of abstraction – from instance to model, to metamodel, …
BPMN – Graphical Description of the Process
BPMN BPMN –– Graphical Graphical Description of the ProcessDescription of the Process
BPMN Artfacts – categories and elementsBPMN Artfacts – categories and elements
Flow ObjectsFlow Objects ArtefatcsArtefatcs ConnectingConnecting
Events
Activities
Gateways
Data Object
Group
Annotation
Sequence FlowSequence Flow
Message FlowMessage Flow
AssociationAssociation
BPMN
BPMN Implementation Example
BPMN Implementation BPMN Implementation ExampleExample
Business Process Improvement (Re-engineering)
Business Process Business Process Improvement (ReImprovement (Re--engineering)engineering)
A general model of BPI involves the following steps:
• Develop the Business Vision and Process Objectives.
• Identify the Processes to be Improved.• Understand and Measure the Existing
Processes.• Identify Information Technology Levers.• Design and Build a Prototype of the New
Process.
A general model of BPI involves the following steps:
• Develop the Business Vision and Process Objectives.
• Identify the Processes to be Improved.• Understand and Measure the Existing
Processes.• Identify Information Technology Levers.• Design and Build a Prototype of the New
Process.“BPI is the re-design of existing business operations to achieve
significant production improvement.”“BPI is the re-design of existing business operations to achieve
significant production improvement.”
Business Processes and Software Solutions
Business Processes and Software Solutions
IBM WebSphere Studio – Business IntegrationIBM WebSphere Studio – Business Integration
Business Processes and Software Solutions
Business Processes and Software Solutions
IBM WebSphere Studio – Business IntegrationIBM WebSphere Studio – Business Integration
• J2EE environment makes services available as Web services.
• Java components such as EJBs can be rendered as WSDL.
• provides the basic machinery for publishing intraenterprise business components as Web services
• J2EE environment makes services available as Web services.
• Java components such as EJBs can be rendered as WSDL.
• provides the basic machinery for publishing intraenterprise business components as Web services
Business Processes and Software Solutions
Business Processes and Software Solutions
Intalio BPMS DesignerIntalio BPMS Designer
Business Processes and Software Solutions
Business Processes and Software SolutionsIntalio BPMS Designer:Intalio BPMS Designer:
• Intalio is standards based – BPEL 2.0, BPMN, XForms, WSDL .
• Intalio has been around almost 8 years and has only focused on BPM. .
• Business and IT alignment – The fact that Intaliohas zero code that can be used both by business analyst and IT personnel
• Intalio is open source• Enterprise strength • Support for existing platforms (Websphere,
JBoss, Sun, …).
• Intalio is standards based – BPEL 2.0, BPMN, XForms, WSDL .
• Intalio has been around almost 8 years and has only focused on BPM. .
• Business and IT alignment – The fact that Intaliohas zero code that can be used both by business analyst and IT personnel
• Intalio is open source• Enterprise strength • Support for existing platforms (Websphere,
JBoss, Sun, …).
Business Processes and Software Solutions
Business Processes and Software Solutions
Oracle Business Process ManagementOracle Business Process Management
Business Processes and Software Solutions
Business Processes and Software Solutions
Oracle Business Process Management:Oracle Business Process Management:
• Model & Simulate• Model & Simulate Business Requirements to Analyze your
Business Processes
• Implement & Deploy, Execute• Generate an Outline Model of Business Requirements &
Business Process• Use Tools to Integrate the Business Process with
Interfaces or Services of Existing Systems & Applications• Implement Business Process; Define Business Rules
Associated with Process; and Map Data
• Monitor & Optimize• Make Processes visible for End Users; Monitor
• Model & Simulate• Model & Simulate Business Requirements to Analyze your
Business Processes
• Implement & Deploy, Execute• Generate an Outline Model of Business Requirements &
Business Process• Use Tools to Integrate the Business Process with
Interfaces or Services of Existing Systems & Applications• Implement Business Process; Define Business Rules
Associated with Process; and Map Data
• Monitor & Optimize• Make Processes visible for End Users; Monitor
ConclusionConclusion• It’s important to remember that IT plays supportive role in BPM, but without IT, most BMP and BPR efforts do not success.• If you can't describe what you are doing as a process, you don't know what you're doing.• It’s important to keep in mind that this process will be managed by people. • Business Process Management is suppose to save time and resources in an organization and should be approached with that principle in mind.• Any business process improvement project is an attempt to answer the fundamental question of "How do we organize our activities so that we can minimize inputs, maximize outputs, and maximize value?"
• It’s important to remember that IT plays supportive role in BPM, but without IT, most BMP and BPR efforts do not success.• If you can't describe what you are doing as a process, you don't know what you're doing.• It’s important to keep in mind that this process will be managed by people. • Business Process Management is suppose to save time and resources in an organization and should be approached with that principle in mind.• Any business process improvement project is an attempt to answer the fundamental question of "How do we organize our activities so that we can minimize inputs, maximize outputs, and maximize value?"
