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INFORMATION TECHNOLOGY ADVISORY COMMISSION (ITAC)
Jan 29, 2014 [ Broadcast Site: http://www.ustream.tv/channel/itac-january-20141 ]
AGENDA for 7:30pm
1. Meeting Called to Order and Adoption of Agenda 2. Public Comment 3. Approval of Minutes of Prior Meeting 4. Administrative and Other Issues
• Update on ITAC Appointments and Leadership for 2014 • Review of Schedule of Meetings for 2014 • Web site updates • Intelligent Community Forum round of 7 and next steps
5. Legislative up date (Mr. Jazzo) 6. Cable Television Updates
• Status of Verizon implementation • Quarterly report on Cable TV Service(Billingsley) • Any new developments re Comcast Franchise
7. Update on Connect Arlington Status and Telecommunications Master Plan for Arlington County (Belcher and Billingsley)
8. Presentation on Comcast business services 9. Discussion of emergency power battery systems for Verizon FIOS 10. Joint Working Group on IT Services with the Schools (Pelton & Matt Smith) (a) Minutes of meeting
(b) Document regarding Virtual High School 11. Adjournment
ARLINGTON COUNTY
INFORMATION TECHNOLOGY ADVISORY COMMISSION
2014 MEETING SCHEDULE
Meeting dates and locations are subject to change. Check with Staff Liaison Rob Billingsley (703-228-
3195) to confirm or to receive an updated agenda.
New Schedule under preparation for 2014
Commission Group Webpage Changes
Within the next week, users start linking to the new ITAC site:
http://commissions.arlingtonva.us/itac/
• Staff will review both old and new sites for content retention
• ITAC Members should also review for content changes
• Submit suggestions for additions, changes and corrections to Cable Administration: [email protected]
• Webpage for finding all available Commission webpages: http://commissions.arlingtonva.us/
0
5
10
15
20
25
30
35
2012 2013
4th Qtr Total Complaints to County
Verizon Comcast
4.9%
7.2%
3.6% 4.5%
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
6.0%
7.0%
8.0%
Verizon - 3rdQtr 2012
Comcast - 3rdQtr 2012
Verizon - 3rdQtr 2013
Comcast - 3rdQtr 2013
Ratio of Service Calls to Customer Base
Based on Company reported data
ConnectArlington Construction Progress
• 41 Sites – Approaching completion (22 connected or network ready)
• 2 sites – under construction Potomac Yards and Ed Center
• 1 sites – ready for construction (Central Library – Est. Start 2/3)
• 4 sites – finishing up redesign/real estate assistance (Courts Police, Detention Ctr, Arlington Traditional, Fairlington Community Ctr.)
• 2 sites – Delayed --Ashlawn/McKinley (per request from APS)
164 Traffic Cabinets are currently connected along the backbone
Comcast Business Drives Business
Presented By: Mohammad Shatat Enterprise Sales Manager [email protected] 202-635-5683
The Question Is: Can Your Network Keep Up?
Business and Bandwidth Demands Are Exploding
More Devices
More Content More On-demand Access
More Applications
You’re Trying to Do More, More, More…
Traditional Technologies Just Weren’t Built with Today’s Environment in Mind
You Need a Network Built to Handle Those Demands
•You need performance: Traditional technologies like T1 and Frame Relay provide limited bandwidth, constraining application performance
•You need to keep costs down: You can’t afford to make major investments in your
network every time your business changes
•You need scalability: Network traffic is exploding, yet the time and resources required to expand in a T1 environment are too great
Nationwide next generation fiber-based IP network
122K optical nodes
140K fiber route miles
618K plant route miles
6 Tbps of capacity and growing
39 states + DC
Experienced team of support and service professionals
Comcast Business Is Ready for Your Business
…and Voice A Leader in Data…
Industry Leadership: World’s first MEF-certified CE 2.0
service provider
Technical Foresight: Network development to support
tomorrow's applications
Commitment: Network and solutions designed
for business requirements
Industry Leadership: Highest rated North American VOIP provider
(Infonetics Research 2012, 2013)
Technical Foresight: “Anytime, anywhere” access via an integrated
unified communications solution
Commitment: Enterprise-class clarity and continuity so you’re
always able to communicate
We Deliver Best-in-Class Communications Services
Backbone
The Comcast Network – Built Like No Other
Robust Infrastructure Connects Users to a Diverse Ecosystem of Providers
Internet
Content Providers
PSTN
MSOs
CRAN
29 Total CRANs
CRAN
CRAN
Hub
Hub
Hub
Hub
Hub
Hub
APOP
APOP
HE
HE
HE
Third Party National/Global Metro
PE = Provider Edge SUR (customer-facing edge of MPLS network)
NNI = Network-to-Network Interface (connection between the CPE and the PE)
CPE = Customer Premises Equipment (Comcast owned and maintained device at customer site. Provides physical interface for customer to connect to Comcast)
UNI = User-to-Network Interface (customer connection point to the provider)
CE = Customer Edge (customer owned and maintained equipment)
Fiber End to End
Comcast Converged Regional Area Network (CRAN)
Optimizes Traffic Delivery Within a City or Region, Without Sharing Telco Infrastructure
CPE
CE Ethernet
Over Fiber
NNI UNI
Ethernet Over Fiber
CE
CPE
UNI NNI
CRAN
PE PE
MPLS over Fiber Optic Ring
Head End
Head End
SUR SUR
AR AR
MPLS Over Fiber
Data & Internet
Voice Portfolio
Business VoiceEdge
Business Trunks – PRI
Business Class Voice
Complete Portfolio of Business Solutions
Ethernet Private Line
Ethernet Virtual Private Line
Ethernet Network Service
Ethernet Dedicated Internet Access
Healthcare Customer Network
Host Sites (4)
Medical Centers (7) Data Centers (1)
Health Clinics (3) Surgical Centers (2)
Hospitals (9)
Comcast CRAN
300Mb
300Mb
100Mb
100Mb
100Mb
100Mb
Comcast Business Ethernet •Largest US Ethernet network among competitive providers
Ethernet services delivered via Comcast’s high-performance network
Deep fiber penetration; beyond the central business district
Comcast owned and operated infrastructure for true network diversity
•Focus on a business audience – regardless of your industry, we can design a network for you
•Two-tier support – national network monitoring with local leadership, technical support, and customer care
We Have the Scale, Strength, and Stability of a Global Corporation, But the Attention and Focus of a Local Provider
Why Comcast Business Ethernet?
Network Diversity
Comcast has invested billions into its own infrastructure, with diverse facilities from those of ILECs, and CLECs who often use the same routes
Performance Combined with easy scalability, Ethernet’s ability to manage multiple types of traffic helps maximize application performance in ways legacy technologies never could
MEF CE 2.0 Certified
Comcast is the world’s first carrier to earn this designation, leading the industry and demonstrating our commitment to enterprise businesses
Service Level Agreement
Comcast stands behind our service with a service level agreement, and 24x7 support, 365 days per year
Scalability Ability to scale quickly, easily, and incrementally – from 1 Mbps to 10 Gbps – to meet the rapidly evolving needs of businesses
SITE 1 SITE 2
Comcast Switch
Customer Premise
Equipment
Comcast Switch
Comcast Network
Dedicated capacity through the network
Customer Premise
Equipment SITE 1 SITE 2
Ethernet Private Line Service (EPL) Point-to-point connectivity between two sites for
bandwidth-intensive applications
Comcast Switch
Comcast Switch
SITE 1 Comcast Network
Customer Premise
Equipment
SITE 2
Customer Premise
Equipment
Ethernet Virtual Private Line Service (EVPL) Point-to-multipoint connections tailored by application
Comcast Network
SITE 1
SITE 2
SITE 3
Comcast Switch
Customer Premise Switch
or Router
Customer Premise Switch
or Router
Comcast Switch
Ethernet Network Service Multipoint-to-multipoint connectivity for businesses with
high-bandwidth requirements and multiple locations
SITE 1
Comcast Switch
Comcast Network (Dedicated EVC)
Comcast Internet Gateway
Customer Premise
Equipment
Ethernet Dedicated Internet Access Service High-bandwidth connectivity between a LAN
and the Internet
Ethernet Service Portfolio: A Solution for Every Environment
Comcast Business Voice Portfolio •VoiceEdge (hosted PBX)
Fully-managed alternative to on-site, hardware-based PBXs or key systems User-friendly, yet powerful voice and unified communication service for businesses
Complete, affordable packages
•Trunks/PRI •Connection from PBX to Comcast network
•Scale service as needed in channel increments •Great value when bundled with Internet
•Voice Lines •Voice service for businesses
•Unlimited local, domestic long distance with hunt groups and online voicemail
Available as an Integrated Solution with Both Comcast Business Internet and Ethernet
Why Comcast Business Voice?
Eliminates the need for expensive and resource-intensive on-site PBX equipment, while providing a predictable monthly fee structure and minimizing capital expenditures and maintenance costs
Lower Operating Costs
Automatic redirect of calls to back-up numbers if there is a power outage or other on-site issues to keep business operating
Business Voice Continuity
Features and functionality delivered and upgraded from the cloud, so businesses always have the latest technology
Future-proofed Voice
Communications
On-net calling between sites included for no additional charge using extensions, unified calling experience, the fast addition of new locations, and shared call handling across offices
Multi-location Simplicity and Common User
Experience
Flexible voice portfolio with multiple deployment options that meet the range of needs from small, one-site businesses to multi-location, mid-market companies
Comprehensive Voice Portfolio
“Anytime, Anywhere” Access
Integration of work lines with mobile devices, home offices, or other locations so users never miss a call, regardless of location or device
All Industries, All Sizes Run on Comcast
An Agile and Responsive Team to Support You
• Strong local presence in every market Comcast services with customer service, engineering and technical support available 24/7/365 to support customer needs
• Installation at your convenience from local, certified techs
Local Presence
• Ongoing multilayer, proactive monitoring and troubleshooting
• Business Network Operations Centers (BNOCs) provide redundancy and operate 24x7x365
• Tier II and III enterprise repair groups collocated in NOCs
• Proactive Customer Monitoring Center (CMC)
• Multiple service classes backed by SLAs
• Robust set of advanced software tools to detect and isolate faults
• Staffed 24x7x365 by certified engineers
• 50% of tickets generated by CMC; detecting problems before customers!
Network Management
Support
• Experienced team with thousands of dedicated professionals
• Carrier-class network engineering support experts on staff
• Dedicated project manager
• Site survey and fiber map
• Rights of entry
• Service design review
All Backed by the Comcast Business Promise
If there is a service issue, we promise to resolve it as quickly as possible; if it was our issue, you will not be
charged for the time of the interruption
In addition:
Money-back guarantee
Support everywhere: Phone, Web, onsite
24x7 dedicated business support
Dedicated project managers from design to install
Service Level Agreement for end-to-end coverage
You entrust us with your business and we take that trust seriously
Comcast Business: Your Partner for Growth
•We provide a full portfolio of Enterprise-class data and voice services that can address a broad range of today’s business needs
•We offer true network diversity for maximum business continuity
•We back our next-generation technology with enterprise-class service delivery, monitoring, and end-to-end management
•Let Comcast transform your communications infrastructure from an expense item into a strategic asset
Enabling You to Act at the Speed of Opportunity
