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Information Technologyit.mst.edu
Practical information for new faculty
Presenter: Meg Brady
Director, Technology Support & Educational Technology
October 10, 2012
2
Information Technology
How can IT help you?• Procure & install computing technology solutions• Troubleshoot and repair technology issues• Address your research and instructional computing needs
Click ‘IT Services A-Z’ on the IT website
for more information
3
How may we help you?
• Call our on-campus Help Desk: (573) 341-4357 (HELP)
– Talk to support agent 8a-6p M-F
– Leave message after hours
• Submit a ticket online: help.mst.edu
• Visit our Walk-In Center, 1st floor Library
– First-come, first-served, 10a-4:30p M-F, or as posted
• Find answers and self-help tutorials online: it.mst.edu
– Blog-format outage information itpress.mst.edu
it.mst.edu > Help Desk
4
IT Services: OverviewAverage Joe:• Desktop Enhancement Program• Email – minermail.mst.edu • File storage
– Personal and shared folders
• Network connectivity (WiFi, VPN)• PeopleSoft Systems
– Finance, Grants, Student Information, Human Resources
• Telephony (VoIP, cell)• Procurement of hardware and
software• Technology Support –
– Help Desk, on-site desktop support
• Google Apps (Google Drive)• And more…
Research Support:• High performance computing• Virtual server and cluster hosting• Dedicated accounts/storage for
projects• And more…
Instructional Support:• Instructional Design• Classroom and CLCs • Blackboard • Other eLearning technologies• And more…
5
Access to Computing Resources
• Single Sign-On (SSO) login account– a.k.a. User ID, SSO ID, AD account
• SSO account provides authenticated access for:
• Desktop, classroom & CLC systems• VPN access to campus network from off-campus• Network file storage (DFS)• Blackboard and related eLearning systems• GoogleApps for Education• Print quota allocation• PeopleSoft – student system (Joe’SS), Finance,
Grants, HR, etc.
it.mst.edu > Services > Accounts and Passwords
IT will NEVER ask you for your
password
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Campus Computing Environment
Support for Windows• Install base (approximate)
– 4,300 PC/Windows
• Windows 7 is premier platform• Base support includes
– Installation of OS and applications– Verification of network and email connectivity– Extensive integration testing– Managed security and OS updates
Support for Linux, Unix, Mac• Install base (approximate)
– 200 Linux, Unix– 150 Apple/Mac
• Base support includes– Installation of OS and applications– Verification of network and email connectivity
Windows 93%
Linux 4% Mac 3%
Note: Limited support
available for software application usage
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About Common ServicesContact IT Help Desk or view it.mst.edu for details
Desktop Enhancement Program – IT-funded, 4-year replacement cycle for office desktop system, coordinated
annually with department representative
File storage – Personal “S: drive”, 25GB, internet accessible via VPN, DFS, SFTP, backed up by
IT for disaster recovery. You should always make your own copy of important data– Departmental “Y: drive”, use and size varies, check with department
Procurement of hardware and software– Assistance to purchase any type of computing technology: PCs, printers, storage
devices, projectors, software licenses, etc. See http://it.mst.edu/services/purchasing/ for details
On-site Technology Support – On-site installation, upgrades, relocation, configuration, troubleshooting, repair for
PCs, printers, peripherals, software
it.mst.edu > Services
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Email – Exchange 2010, hosted by UM System DoIT– See http://it.mst.edu/services/email/faculty-staff/ for details about setting up email on your
personal devices such as home systems, smart phones, etc. – Web access to email: minermail.mst.edu – Automatic SPAM filtering and quarantine services (see https://postini.mst.edu to recover
filtered email)– Students use Outlook Live or Gmail (rather than Exchange)
PeopleSoft Systems – Joe’SS (student information), Grants, Finance, Human Resources, hosted by UM – Functional support from Registrar, Sponsored Research, Accounting, HR respectively
Telephones (VoIP, cell)– Usually coordinated for you through department contact– See http://it.mst.edu/services/phones/ for more information
GoogleApps – Used for collaborative websites, sharing files, NOT official business records or student
personal information – Google Groups are used as “listserv” email distribution– See http://it.mst.edu/services/google-apps/ for activation instructions
More About Common ServicesContact IT Help Desk or it.mst.edu for details
it.mst.edu > Services
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Research Support Servicesresearchsupport.mst.edu
• Problem management for research technology issues• Research support consulting in
– Numerically Intensive Computing– Data Collection and Analysis (including sensors)– Electromechanical Systems
• Linux support• Custom cluster design, procurement, installation, and hosting
services for funded research• Custom designs and consulting for data collection and
electromechanical systems• Campus research equipment inventory database (in development)• Annual Research Technology Day
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Research Computing Facility
• Numerically Intensive Computing (NIC) cluster– Primarily for student and academic use– Current specifications
• Total of 991 CPUs across 180 hosts• 2914 GB of RAM• 56,255 GB of scratch disk space• 12TB of user storage space• 1.2 Teraflops• Upgrades in compute nodes, storage, high speed networking in progress
• Further upgrades this year• Funded-research cluster hosting available• S&T participates in Internet2 research network
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More Tips on Research Computing
• Researchers are encouraged to consult with IT’s Research Support Services group in the early stages of formulating a research project
• Research should always be performed using research accounts, not individual SSO accounts for faculty, staff or students– Research volumes for file storage are allocated
upon request, 200GB default. Additional allocation available for nominal fee
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Educational Technologyedtech.mst.edu
Educational Technology (EdTech) provides specialized support to help you find and use technology efficiently and effectively to improve student learning
How EdTech can help you:– eLearning & course design services– Learning technology support
• Blackboard, Tegrity, Clickers, etc.
– Computer Learning Centers (CLCs) & Classroom Technology
– Annual Teaching and Learning Technology Conference during St. Pat’s Spring Recess
edtech.mst.edu
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eLearning and Course DesignTeaching and Learning First, Technology Second
Instructional design consultation and course redesign support
Instructional technology consultation and usage support
• In-person, classroom walk-throughs, faculty learning communities
Content development support
• Video captioning, video production, Blackboard course building, clicker
slide construction
eStudio
• A resource for instructors to explore, learn, and use new and emerging
media and technologies for creating course content to enhance student
learning
edtech.mst.edu
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Learning TechnologyAnywhere Technology
• Blackboard – course materials, assignments, discussion boards
• Bb Collaborate – online office hours, remote presentations, student collaboration
• Tegrity – lecture capture to enhance student learning, remote proctoring
• Respondus, Diploma – online assessments (quizzes, exams)
• Google Apps for Education – enhance student group collaboration
• Various resources to help you manage your online instructional content more efficiently
• Virtual CLCs – expanding pilot to allow access to CLC software anywhere
EdTech can help you with many more learning technologies
See edtech.mst.edu/support
edtech.mst.edu
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CLCs & Classroom TechnologyOn-the-Ground Technology
• 900+ computers in 115+ locations (80 classrooms, 37 CLCs)
• Classroom systems are built to support classroom presentations in a standardized easy-to-use way
• “Clicker” (student response system) support• CLCs systems share a common base installation build,
with discipline-specific software added as needed to support classwork. See edtech.mst.edu/clc
• Software needed in CLCs must be requested during the request window that occurs each fall and spring semester, in order for the software to be available the following semester
• You will receive email notifications announcing the CLC Software Request window
edtech.mst.edu
18
IT Communication ChannelsWays IT tells you what is going on
IT Website – it.mst.edu – General information about services, self-help information, etc.
eConnection (employee and student versions) – econnection.mst.edu – General announcements; comes to your email and online
IT Press - itpress.mst.edu– Collected announcements, news articles, scheduled outages and
maintenance
EduMine – Relevant instructional, research, Library, CERTI announcements; comes to
your email
EdTech Connect – edtechconnect.mst.edu– Blog of articles and announcements related to educational technology
Targeted emails– Various targeted emails based on known usage (e.g. Blackboard instructors,
specific software users, eLearning Community of Practice)
20
Who is IT?
76 staff members (~60 student employees)– Includes specialists and experts in:
• Information Security• Application Development and Web Support• Servers and Desktop Infrastructure• High Performance Computing and Electromechanical Systems• Data Collection and Analysis• Communications and Project Management• Database Administration• Instructional Technology and Instructional Design• Network Engineering and Administration• Customer Technology Supportit.mst.edu > About IT > Organizational Structure
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Faculty Profile Directory
• Faculty web profiles are provided and seeded
with data generated from the Scholar’s Mine and
other institution database sources
• Faculty can update their faculty profile with
photo and bio information
• Go to people.mst.edu
Click View Faculty Profiles
or Faculty Profile Editor
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Faculty Advisory Committeefacultysenate.mst.edu/InforTechnology.html
Information Technology/Computing Committee (ITCC)– Standing committee of the Faculty Senate
– Representative from each academic department,
undergraduate and graduate students
– Monthly meetings during fall and spring semesters
– Dr. Don Wunsch, chair
23
Questions? Ask IT
• Call our on-campus Help Desk: (573) 341-4357 (HELP)
– Talk to a campus support agent 8a-6p M-F
– Leave message after hours
• Submit a ticket online: help.mst.edu
• Visit our Walk-In Center: 1st floor Library
– First-come, first-served, 10a-4:30p M-F, or as posted
• Find answers and self-help tutorials online: it.mst.edu
– Blog-format outage information itpress.mst.edu
Thank You for Your Attention