Office of the Chief Information Officer

Information Technology Statistics

IT at the University of Arizona

Information technology is a critical enabling factor for the UA in achieving its teaching, research, and public service mission. There is no doubt that the reliance on technology in today’s times has grown to a level of sheer dependency. This institution, as with any educational institution, cannot complete its mission without technology. It is embedded in everything we do here: the collection and analysis of research, how we communicate with each other, the running of our foundational operations such as payroll and building environmental systems, the conveyance of pedagogy

to bright young minds and students, and how we stay connected to our colleagues around the nation and the world. The differentiation comes with our ability to leverage technology in ways that are cutting edge and very strategic.

Connected Servers

Connected Client Devices

WIRED• activewireddevices:onaverage50,000 distinct MAC

addresses on the campus • wireddataportsonthenetwork:~ 71,000 (total number

of wired clients that we can potentially have without any further

investment)

• networkingdevices:about2,000inthenetworkandfullyredundant10Gcore,and10GlinktoPhoenix

• traffictoCommodityInternet:2.6Gb • traffictoInternet2andNLR:700Mb (both measured in April

of2012,at95thpercentile)

WIRELESS• UAMaincampuscoverage:92%• Phoenix&ChandlerInnovationscoverage:100% • NumberofAPs:6,900•maximumnumberofconcurrentwirelessclientsseen:

27,000 • averageduringschool2011-12:25,000 • averageduringsummer2012:5,000

VOICE• averageweeklynumberofcalls:220,000• voicedevices:~19,000• voicemessageboxes:~8,500

Measuring for Success September2012

OPERATING SYSTEMSLinux 1,503Windows 1,110MACOSX 290Other 348Solaris 158Unknown 3,894

SERVER SERVICES webservers 2,694other dns, ad, rdp 2,063database 1,892SSH 197eMail 163FTP 117FileServer 62

SERVERS IN UITS DATA CENTERS• 704virtualservers:295Unix+409Windows• 438physicalservers:397Unix+41Windows

SERVERS AT PHOENIX BIOMEDICAL CAMPUS AND CHANDLER INNOVATIONSTotal of 17 servers (14Windowsand3Linux)

• 6 physical servers• 11 virtual servers (Runon3Vmwarehosts)

% OF SERVER VIRTUALIZATION WITHIN THE UITS MAINTAINED CENTRAL SYSTEMS • 62% virtualized within the UITS data centers.• 65%virtualizedatPhoenixBiomedicalCampus

and Chandler Innovations

Office of the Chief Information Officer

ArizonaBoardofRegentsCentralizationMetrics

Metric FY11 FY12 Growth FY11–12

FY13Goal

% of FY13Goal

% of campus with centrally provided wireless connectivity 85% 92% 8% 100% 92%

# calls into central IT support center1 56,994 54,395 –5% 14,873 130%

# online/email support requests to central IT support center 12,280 18,669 52% 13,380 140%

#walk-insupportrequestsatcentralITsupportcenter1 12,324 10,816 –12% 14,102 77%

#universitydepartmentsusingcentrallyprovidedtelephoneandnetworkservices (measure represents # of departments not using central equipment)2

8 7 –13% 6 91%

Implementation of a centralized, common email and calendaring system for faculty and staff

43% 100% 133% 100% 100%

# centrally hosted virtual servers for campus units 47 48 2% 45 107%

# centrally owned and administered virtual servers 588 656 12% 682 96%

# centrally hosted physical servers3 418 438 5% 585 75%

#centrallyhostedphysicaldiskarrays3 19 19 0% 43% 44%

ImplementcentrallyfundedMicrosoftCampusDesktopEnterprise Agreement for faculty and staff

— 100% — 100% 100%

# centrally hosted enterprise level applications 30 32 7% 34 94%

#centrallyprovidedstoragecyclesavailabletoHPC 117TB 472TB 303% 585 81%

#centrallyprovidedcomputingcyclesavailabletoHPC 20TFLOPS 43TFLOPS 115% 100 43%

1Theincreaseintheonline/emailsupportrequestsresultedinthedecreasedcall/walk-insupportrequests.2Negativegrowthindepartmentsnotcentralizedindicatesprogresstowardsgoal.Centralizationofportionsofdepartmentsorfloorsofbuildingsisnotcounted.3Thisnumbershouldremainconstantordecreaseasserversarevirtualized.

Major Initiatives

COMPLETED• Enterprisesystemreplacementprojectforallmajorcampussystems2007-2012• UAccessEmployee—HR/payroll/benefits• UAccessStudent—studentinformationsystems• UAccessFinancials—financialsystems• UAccessFinancials—implementationofbusiness

intelligence• 24/7ITSupportCenterforstudents,faculty,staffopens2008• GoogleAppsforEducationimplementedfor38Kstudentemailaccounts2009

• Staffsecuritytrainingmandatorycampuswide2010• High-speedresearchnetworkconnection2011• ArizonaMobileapp2011• ResearchDataCenteropens2012•MicrosoftExchangeserversimplementedfor17Kfaculty,staff,andretireeemailaccounts2012

CURRENT AND FUTURE INITIATIVES• Developmentofnewdegreeplanningtoolsforstudents—DegreeSearch,DegreeTracker

• Consolidationofcampusnetworksand10Gconnectionupgrades

• Classroomupgradesforclassroomtechandpodcasting

DEGREE SEARCH USAGEApril4–July15• totalpageviews:324,104• uniquepageviews:212,056 • averagepageviewsperday:3,147• averagetimespentperpage:0:01:50

TOP 5 PAGES VIEWEDCollegeofScience,CollegeofEngineering,Nursing-BSinNursing,EllerCollegeofManagement,Physiology-BSin Health Sciences

DEGREE TRACKER 2154users(35Advisors/Advisingcoordinators,5DegreeTrackerProjectusers,2114CALSstudents)

ResearchComputing

DegreeSearch/DegreeTracker

MicrosoftSoftwareLicensingPrograms

Instruction Mode Fall’09 Fall ’10 Fall ’11 Fall’12

Fully Online 0 5 26 135

Hybrid(In-Personand Online)

0 56 98 109

Total classes* 7,102 7,570 7,203 7,654

*Includes:Colloquiums,Discussions,IndependentStudies,Laboratories,Lectures,Seminars,Studios,andWorkshops

OnlineLearning

AZ-LIVE FY12 Metrics 3Dvirtualrealityimmersionlab •Usage:12 projects• PIawards:$28.0M

RESEARCH DATA CENTER FY12 METRICS• HPCsystems%-use:86%• HPCsystemPIs:118• HPCPIawards:$30.1M

STUDENT COMPUTING LABS • totalloginsFY10–11:118,135• totalloginsFY11–12:127,605• individualusersFY10–1117,930• individualusersFY11–12:18,146• open-accessgeneralcomputinglabs:6• open-accessmultimedialabs:3• open-accesslabsreservableforinstruction:4• additionallabsreservableforinstruction:2

MULTIMEDIA GEAR CHECKOUT CENTER • checkoutsFY11–12:3,542

StudentComputingResources

OVERALL RETAIL VALUE OF DOWNLOADED PRODUCTS FOR FY12• Apple:$259,386 (CIO paid $50K)•Microsoft:$830,328 (CIO paid $600K)

NUMBER OF DOWNLOADS•Microsoft:17,187 • Apple:6,813

PhoenixCollegeofMedicinesavings from the campus agreement: students: $5,780(PCOMformerlyboughtOfficeforstudents)

server licenses: $1,000

Office of the Chief Information Officer

System User Counts

Total # Users ExcludingSelf-Service-OnlyUsers

UAccess Analytics 4,312

UAccessEmployee 42,4601 14,545

UAccess Student 110,0241 2,205

UAccess Financials 30,4982

3,9983

3,7674

UAccessResearch 605

UAccess Space (Archibus) 323 1SAandHRself-servicerolesarenotremovedforstudentsoremployees,sothattheycontinuetohaveaccesstotheirpersonalinformation,W-2s,grades,etc.

2AllaccesstoFinancials:includesnon-restrictedfunctionsandspecificbusinessandadministrative roles

3Havecreatedormodifiedadocumentsincethegolive4AccessedthesystemMay5-July5,20125200useraccountsloaded,stillimplementing

UAccess Systems

EnterpriseInformation and Analytics

(520)621-2300|cio@email.arizona.edu

http:// cio.arizona.edu