Office of the Chief Information Officer
Information Technology Statistics
IT at the University of Arizona
Information technology is a critical enabling factor for the UA in achieving its teaching, research, and public service mission. There is no doubt that the reliance on technology in today’s times has grown to a level of sheer dependency. This institution, as with any educational institution, cannot complete its mission without technology. It is embedded in everything we do here: the collection and analysis of research, how we communicate with each other, the running of our foundational operations such as payroll and building environmental systems, the conveyance of pedagogy
to bright young minds and students, and how we stay connected to our colleagues around the nation and the world. The differentiation comes with our ability to leverage technology in ways that are cutting edge and very strategic.
Connected Servers
Connected Client Devices
WIRED• activewireddevices:onaverage50,000 distinct MAC
addresses on the campus • wireddataportsonthenetwork:~ 71,000 (total number
of wired clients that we can potentially have without any further
investment)
• networkingdevices:about2,000inthenetworkandfullyredundant10Gcore,and10GlinktoPhoenix
• traffictoCommodityInternet:2.6Gb • traffictoInternet2andNLR:700Mb (both measured in April
of2012,at95thpercentile)
WIRELESS• UAMaincampuscoverage:92%• Phoenix&ChandlerInnovationscoverage:100% • NumberofAPs:6,900•maximumnumberofconcurrentwirelessclientsseen:
27,000 • averageduringschool2011-12:25,000 • averageduringsummer2012:5,000
VOICE• averageweeklynumberofcalls:220,000• voicedevices:~19,000• voicemessageboxes:~8,500
Measuring for Success September2012
OPERATING SYSTEMSLinux 1,503Windows 1,110MACOSX 290Other 348Solaris 158Unknown 3,894
SERVER SERVICES webservers 2,694other dns, ad, rdp 2,063database 1,892SSH 197eMail 163FTP 117FileServer 62
SERVERS IN UITS DATA CENTERS• 704virtualservers:295Unix+409Windows• 438physicalservers:397Unix+41Windows
SERVERS AT PHOENIX BIOMEDICAL CAMPUS AND CHANDLER INNOVATIONSTotal of 17 servers (14Windowsand3Linux)
• 6 physical servers• 11 virtual servers (Runon3Vmwarehosts)
% OF SERVER VIRTUALIZATION WITHIN THE UITS MAINTAINED CENTRAL SYSTEMS • 62% virtualized within the UITS data centers.• 65%virtualizedatPhoenixBiomedicalCampus
and Chandler Innovations
Office of the Chief Information Officer
ArizonaBoardofRegentsCentralizationMetrics
Metric FY11 FY12 Growth FY11–12
FY13Goal
% of FY13Goal
% of campus with centrally provided wireless connectivity 85% 92% 8% 100% 92%
# calls into central IT support center1 56,994 54,395 –5% 14,873 130%
# online/email support requests to central IT support center 12,280 18,669 52% 13,380 140%
#walk-insupportrequestsatcentralITsupportcenter1 12,324 10,816 –12% 14,102 77%
#universitydepartmentsusingcentrallyprovidedtelephoneandnetworkservices (measure represents # of departments not using central equipment)2
8 7 –13% 6 91%
Implementation of a centralized, common email and calendaring system for faculty and staff
43% 100% 133% 100% 100%
# centrally hosted virtual servers for campus units 47 48 2% 45 107%
# centrally owned and administered virtual servers 588 656 12% 682 96%
# centrally hosted physical servers3 418 438 5% 585 75%
#centrallyhostedphysicaldiskarrays3 19 19 0% 43% 44%
ImplementcentrallyfundedMicrosoftCampusDesktopEnterprise Agreement for faculty and staff
— 100% — 100% 100%
# centrally hosted enterprise level applications 30 32 7% 34 94%
#centrallyprovidedstoragecyclesavailabletoHPC 117TB 472TB 303% 585 81%
#centrallyprovidedcomputingcyclesavailabletoHPC 20TFLOPS 43TFLOPS 115% 100 43%
1Theincreaseintheonline/emailsupportrequestsresultedinthedecreasedcall/walk-insupportrequests.2Negativegrowthindepartmentsnotcentralizedindicatesprogresstowardsgoal.Centralizationofportionsofdepartmentsorfloorsofbuildingsisnotcounted.3Thisnumbershouldremainconstantordecreaseasserversarevirtualized.
Major Initiatives
COMPLETED• Enterprisesystemreplacementprojectforallmajorcampussystems2007-2012• UAccessEmployee—HR/payroll/benefits• UAccessStudent—studentinformationsystems• UAccessFinancials—financialsystems• UAccessFinancials—implementationofbusiness
intelligence• 24/7ITSupportCenterforstudents,faculty,staffopens2008• GoogleAppsforEducationimplementedfor38Kstudentemailaccounts2009
• Staffsecuritytrainingmandatorycampuswide2010• High-speedresearchnetworkconnection2011• ArizonaMobileapp2011• ResearchDataCenteropens2012•MicrosoftExchangeserversimplementedfor17Kfaculty,staff,andretireeemailaccounts2012
CURRENT AND FUTURE INITIATIVES• Developmentofnewdegreeplanningtoolsforstudents—DegreeSearch,DegreeTracker
• Consolidationofcampusnetworksand10Gconnectionupgrades
• Classroomupgradesforclassroomtechandpodcasting
DEGREE SEARCH USAGEApril4–July15• totalpageviews:324,104• uniquepageviews:212,056 • averagepageviewsperday:3,147• averagetimespentperpage:0:01:50
TOP 5 PAGES VIEWEDCollegeofScience,CollegeofEngineering,Nursing-BSinNursing,EllerCollegeofManagement,Physiology-BSin Health Sciences
DEGREE TRACKER 2154users(35Advisors/Advisingcoordinators,5DegreeTrackerProjectusers,2114CALSstudents)
ResearchComputing
DegreeSearch/DegreeTracker
MicrosoftSoftwareLicensingPrograms
Instruction Mode Fall’09 Fall ’10 Fall ’11 Fall’12
Fully Online 0 5 26 135
Hybrid(In-Personand Online)
0 56 98 109
Total classes* 7,102 7,570 7,203 7,654
*Includes:Colloquiums,Discussions,IndependentStudies,Laboratories,Lectures,Seminars,Studios,andWorkshops
OnlineLearning
AZ-LIVE FY12 Metrics 3Dvirtualrealityimmersionlab •Usage:12 projects• PIawards:$28.0M
RESEARCH DATA CENTER FY12 METRICS• HPCsystems%-use:86%• HPCsystemPIs:118• HPCPIawards:$30.1M
STUDENT COMPUTING LABS • totalloginsFY10–11:118,135• totalloginsFY11–12:127,605• individualusersFY10–1117,930• individualusersFY11–12:18,146• open-accessgeneralcomputinglabs:6• open-accessmultimedialabs:3• open-accesslabsreservableforinstruction:4• additionallabsreservableforinstruction:2
MULTIMEDIA GEAR CHECKOUT CENTER • checkoutsFY11–12:3,542
StudentComputingResources
OVERALL RETAIL VALUE OF DOWNLOADED PRODUCTS FOR FY12• Apple:$259,386 (CIO paid $50K)•Microsoft:$830,328 (CIO paid $600K)
NUMBER OF DOWNLOADS•Microsoft:17,187 • Apple:6,813
PhoenixCollegeofMedicinesavings from the campus agreement: students: $5,780(PCOMformerlyboughtOfficeforstudents)
server licenses: $1,000
Office of the Chief Information Officer
System User Counts
Total # Users ExcludingSelf-Service-OnlyUsers
UAccess Analytics 4,312
UAccessEmployee 42,4601 14,545
UAccess Student 110,0241 2,205
UAccess Financials 30,4982
3,9983
3,7674
UAccessResearch 605
UAccess Space (Archibus) 323 1SAandHRself-servicerolesarenotremovedforstudentsoremployees,sothattheycontinuetohaveaccesstotheirpersonalinformation,W-2s,grades,etc.
2AllaccesstoFinancials:includesnon-restrictedfunctionsandspecificbusinessandadministrative roles
3Havecreatedormodifiedadocumentsincethegolive4AccessedthesystemMay5-July5,20125200useraccountsloaded,stillimplementing
UAccess Systems
EnterpriseInformation and Analytics
(520)621-2300|[email protected]
http:// cio.arizona.edu
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