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Ingenico Move5000 Quick Start Guide (EN)
Menu
Cancel
Clear/Change
Enter
Paper feed
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elavon.co.uk | elavon.ie
Chip & PIN sale
Press the menu key and select ‘SALE’ from the main menu.
1
Enter the sale amount and press ‘Enter’.
2 Ask the customer to insert their card, enter their PIN and press ‘Enter’.
3
Enter sale amount:
£0.00
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COMM MODE
Cancel Clear Ok
SALE
€45.00
Enter PIN
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COMM MODE
Cancel Clear Ok
SALE
£20.00
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BLUETOOTH
COMM MODESALE
Cancel
APPROVAL 400431
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COMM MODESALE
Tear off merchant receipt
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COMM MODE
Reprint Ok
SALE
Print customer copy?
SALE
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No Yes
If the transaction is successful the authorisation code will be shown and the terminal will print your copy.
Tear off your copy and press ‘Enter’.
Ask the customer if they would like a customer copy. Press ‘Enter’ to print the customer copy or press ‘Clear’ to finish the transaction without printing the customer copy.
4 5 6
Carrying out a transaction
2 elavon.co.uk | elavon.ie
Contactless sale
Press the menu key and select ‘SALE’ from the main menu.
1
Enter the sale amount and press ‘Enter’.
2 Ask the customer to present their card or mobile device to the screen. There will be a beep to indicate the device has read the card or mobile device.
3
Enter sale amount:
£0.00
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COMM MODE
Cancel Clear Ok
SALE
£20.00
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COMM MODESALE
Cancel
APPROVAL 400431
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3 elavon.co.uk | elavon.ie
Keyed sale
Press the menu key and select ‘SALE’ from the main menu.
1
Enter the sale amount and press ‘Enter’.
If you are in the UK, enter the customer’s address and postcode, pressing ‘Enter’ after each entry.
Enter the card number, expiry date and security code, pressing ‘Enter’ after each entry.
2
4
3
Enter sale amount:
£0.00
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Cancel Clear Ok
SALE
Enter card number:
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COMM MODE
Cancel Clear Ok
SALE
Enter expiry date (MM/YY):
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COMM MODE
Cancel Clear Ok
SALE
Enter security code
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COMM MODE
Cancel Clear Ok
SALE
£20.00
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COMM MODESALE
Cancel
SALE
Enter customer address
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Enter customer post code
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When using the on screen keyboard, you may find it easier to use the stylus provided, which is located on the left hand side on the reverse of the terminal.
4 elavon.co.uk | elavon.ie
Chip & PIN refund
Press the menu key and select ‘REFUND’ from the main menu.
1
Enter the refund amount and press ‘Enter’.
Ask the customer to insert their card. Once the transaction is approved, the terminal will print your copy, which the customer must sign.
2 3
Enter amount:
£0.00
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COMM MODE
Cancel Clear Ok
REFUND
€30.00
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COMM MODEREFUND
Cancel
APPROVAL
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COMM MODEREFUND
Tear off merchant receipt
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Reprint Ok
REFUND
Verify the customer’s signature and retain your copy.
4 Press ‘Enter’ to print the customer copy.
5
Remove card
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Signature ok?
REFUND
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COMM MODE
No Yes
Print customer copy?
REFUND
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No Yes
5 elavon.co.uk | elavon.ie
End of day report and batch
Press the menu key and select ‘BATCH’ from the main menu.
1 Select ‘End of day’ and press ‘Enter’. The total sales and refunds for the current batch will be shown and printed.
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COMM MODE
Cancel Continue
END OF DAY
Sales total: €39.00
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COMM MODEEND OF DAY
Printing totals receipt
Please wait
6
Changing communication mode
To change the communication mode between Bluetooth, WIFI and GPRS follow the steps below:
Press the menu key and select ‘TERMINAL’, then ‘TERMINAL CONFIG’ and press ‘Change’.
Select the required communication mode from the three types displayed and the terminal will attempt to establish a connection. The icon in the top left corner will change depending on the communication mode selected.
If this is unsuccessful and the terminal cannot establish a connection, then please follow the additional steps below.
1
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COMM MODE
Cancel
BLUETOOTH
WIFI
GPRS
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elavon.co.uk | elavon.ie
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Press the menu key and select ‘TERMINAL’, then ‘TERMINAL CONFIG’ and press ‘Change’.
On the ‘Enter profile number’ screen press ‘Enter’.
The terminal will show the current network settings.
GPRS is available in three different network modes:
• Smart roaming (Smart) – the terminal will select the most available network• Automatic – the SIM card will select the network • Manual – the network can be selected from a list of available networks
To configure the network mode, follow these steps:
GPRS
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Enter profile number:
01234567
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Cancel Clear Ok
Network settings:
Network: 02 - IRL Mode: Auto Type: 3G/GPRS
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COMM MODE
Change Accept
Radio Access Type
Cancel
GPRS ONLY
3G/GPRS
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COMM MODESelect Provider
Cancel
1. Vodafone IE
2. METEOR
3. Vodafone IE
4. 02 - IRL
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For all network modes: Smart roaming, Automatic registration and Manual either a GPRS 2G or 3G network can be selected.
If ‘Manual’ is selected, a list of available networks is shown. Press ‘Enter’ to select the highlighted network or select it on the screen.
Network Select Mode
Cancel
Smart
Auto
Manual
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Press ‘Change’ to select ‘Smart’, ‘Auto’ or ‘Manual’ mode.
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7 elavon.co.uk | elavon.ie
Select ‘Bluetooth’ from the list.
Press ‘Enter’ on the ‘Enter profile number’ screen and select either ‘Tone’ or ‘Pulse’ as the dial type.
Press the menu key and select ‘TERMINAL’, then ‘TERMINAL CONFIG’ and press ‘Enter’.
Please note for the Bluetooth connection to work, there must be either an Ethernet or PSTN cable or both plugged into the base. Although PSTN might not be relevant, you must go through the following PSTN process to change IP setting and change base settings.
Bluetooth
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Enter profile number:
01234567
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Cancel Clear Ok
PSTN SETUP Select dial type
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Tone Pulse
PSTN SETUP Dial prefix required?
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No Yes
PSTN SETUP Blind dialling?
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No Yes
Check with your phone provider if a prefix is required for the terminal to dial out via PSTN and if blind dialling is needed (standard choice would be no).
4 Place the terminal on the Bluetooth base and select ‘Assign to base’. Press ‘Cancel’ until you get back to the main menu.
5
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BLUETOOTH SETUP
Cancel
Assign to base
Select base
Remove base
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COMM MODE
COMM MODE
Cancel
BLUETOOTH
WIFI
GPRS
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elavon.co.uk | elavon.ie
WiFi
Press the menu key and select ‘TERMINAL’, then ‘TERMINAL CONFIG’ and press ‘Enter’.
1
Select ‘Wifi’ from the list.
Select ‘Profiles’, then ‘New profile’ and then ‘Automatic’.2 3
COMM MODE
Cancel
BLUETOOTH
WIFI
GPRS
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COMM MODEWIFI SETUP
Cancel
Profiles
IP Configuration
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COMM MODE
Cancel
CONNECTION METHOD
Cancel
Automatic
Manual
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COMM MODE
Scanning
Please wait
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COMM MODEEnter WiFi password
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The device will search for Wifi networks and display those available.
Select the relevant network, select ‘Personal’ or ‘Enterprise’ network and enter the Wifi password.
When using the on screen keyboard, you may find it easier to use the stylus provided, which is located on the left hand side on the reverse of the terminal.
4 5
Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority and with deemed variation of permission. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.
Y4002_3902v30221
9
SELECT NETWORK
Cancel
TP-LINK_388082
EGuest
eir16217558-
HP-Print-E6-
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COMM MODESECURITY
Cancel
PERSONAL
ENTERPRISE
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WIFI PROFILES New Profile Active Profile Modify Profile Remove Profile
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elavon.co.uk | elavon.ie
