Innovate Create Collaborate - Hospitality NZ · Innovate Create Collaborate Thursday 27 September, at a glance 2.00 - 3:30pm approx 5.30pm 6.00pm 7:00pm 1.00 - 2:00pm Transport to

Innovate Create Collaborate26 & 27 SEPTEMBER 2018 QUEENSTOWN

HOSPITALITY NEW ZEALAND ANNUAL CONFERENCE

A warm welcome to Hospitality New Zealand's Annual Conference!

We are pleased to have you join us in Queenstown for our Annual Conference. We trust you will have a most informative, inspirational and enjoyable time!

During your time at conference we will take a look into the state of the industry, provide you with new ideas, innovations and inspiration. As always, these industry events offer plenty of opportunities to catch up and make new friendships and acquaintances!

Have fun, pick up some new ideas for your business from the conference sessions and enjoy catching up with old friends and making some new ones.

The following information will help you know what is happening and when.

Name BadgesYour name badge gives you entry to business sessions; please remember to wear it to all daytime sessions. We have colour coded the badges to relate to your registration – if you have an orange and blue colour either side of the HNZ logo you are booked for the DB night and Lion Awards for Excellence dinner; if it’s just orange you are booked for the DB night; if it’s just blue you are booked for the Lion Awards for Excellence dinner; and if you have neither you are booked for the day sessions only.

Dress CodeConference sessions Smart/Business CasualDB Night Smart/Business CasualLion Awards for Excellence Dinner Black Tie/Formal

Free WiFiWiFi is offered complimentary to all guests of Rydges, password is bigtrout.

Trade ShowThe Trade Show will run all day on Wednesday and until the end of morning tea on Thursday. Please take the time during the day to visit the exhibitors to find out more about products and services that may help you and your business. There is a directory in this programme.

Thanks to the generosity of a number of exhibitors there are a number of prizes to be given away. These will be drawn during morning tea on Thursday – you must be present at the time of the draw to win!

Lion Awards for Excellence Dinner – Thursday eveningIf you have any dietary requirements please advise us at the registration desk by 3pm on Wednesday. While allergies and intolerances will be catered for, we cannot guarantee being able to cater for any lifestyle choices.

Pre-dinner drinks commence at 5.30pm in the Coronet/Remarkables rooms at Rydges. Buses will be leaving from 6pm to take you to the location for the dinner, as the access to the venue is private delegates are unable to make their own way there so please ensure that you are at Rydges no later than 6pm. Buses will be bringing all delegates back in to Queenstown CBD and Rydges.

There is a seating plan for the dinner. As much as possible, seating will be by Branch. The plan will be posted at the venue.

Enjoy, have fun and good luck to all of the Awards for Excellence national finalists.

TransportIf you require a taxi at any stage, the hotel reception will be able to assist, or phone Blue Bubble Queenstown on 0800 788 294.

Emergencies / AssistanceIf you need any medical assistance during the conference please contact the conference registration desk or any staff at Rydges.

National Service Centre (NSC)The 24-hour 7-day a week service will continue as usual during the course of conference. Our Regional Managers will be doing their best to service members during conference breaks.

8.30am

9.15 - 9:45am

9.45 - 10:05am

10.05 - 10:45am

11.15 - 12:15pm

10.45 - 11:15am

Registration / Trade Show Opens• 5th floor, Rydges

A Year of Transformation• Vicki Lee, CEO Hospitality New Zealand

Creative Interior Design Ideas• Bradley Keys, Spaceworks

Accommodation Performance and Data• Stephen Hamilton, Director - Horwath HTL• Paul Hammond, Business Development

Manager, STR

Morning Tea / Trade Show• 5th floor, Rydges

Welcome - Nau Mai Haere Mai• Tim Wilson, Master of Ceremonies• Vicki Lee, Chief Executive Officer• Chris Buckley, Central Otago Branch President• Clare Davies, HNZ National President

All sessions held in the Coronet / Remarkables rooms unless otherwise noted.

Wednesday 26 September, at a glance

12.15 - 1:00pm

5.00 - 6.00pm

3.00 - 4.00pm

1.00 - 1:30pm

1.30 - 2:30pm

4.00 - 5:00pm

2.30 - 3:00pm

7.00pm

Update on the New Zealand Economy• Dominick Stephens, Westpac Chief Economist

Breakout Sessions (select one of the following)• Accommodation - How to Win Faster

(Rees Room QT Hotel)• Gaming Forum - Panel:

Chair - Vicki Lee Tony Crosbie - Hospitality NZ Board Michelle White, Sue Ingram - DIA Steve Old - Tasmanian Hotel Association

• The Automation Economy - What does it mean for your hospitality business (Richard McLeod, Loaded Reports) (Von Room QT Hotel)

DB Managing Director - Peter Simons

Lunch / Trade Show• 5th floor Rydges

Keynote Speaker - Al Brown (including Q&A)

Board Nominee Speeches

DB Night• Join us for celebrations at

Reds Bar, Rydges

Trade Show Networking• 5th floor Rydges

2018 Hospitality New Zealand

Innovate Create Collaborate2018 Hospitality New Zealand

Innovate Create Collaborate



Speakers

Master of Ceremonies - Tim Wilson

Our Master of Ceremonies Tim Wilson is a well-known New Zealand journalist, producer, writer and radio personality, working for TVNZ and NZME. Tim was born in Dunedin and adopted by a Presbyterian minister who relocated his family to Pokeno,then to New Plymouth and finally, when he was a teenager, to Whanganui.

Tim studied at the University of Auckland and was US correspondent for One News in New York City for around ten years before returning to New Zealand in 2012. Tim now produces for TVNZ’s Breakfast and Seven Sharp current affairs shows.

Vicki Lee

Vicki joined the team as Chief Executive of Hospitality New Zealand just over two years ago. With a love for all things hospitality and tourism, and a self-confessed huge consumer of both, she is well placed to lead the Hospitality New Zealand team in promoting and supporting the industry.

A New Zealand Women of Influence finalist in 2015, Vicki is an experienced businesswoman with wide ranging leadership experience having held CEO positions on both sides of the Tasman. These positions have been in advertising, marketing, publishing and healthcare communications and education.

Vicki brings a wealth of advocacy, strategy and leadership experience to the team. However, big corporate words aside, Vicki’s overarching goal is to keep things simple, drill down to what really matters and effect change at the grass roots level for our almost 3,000 members.



Speakers

Bradley Keys

Bradley Keys is the Commercial Director at the renowned creative commercial interior design company SPACEWORKS Design Group. With a plethora of industry experience under his belt, Bradley has spent time living in Vietnam and transforming hospitality spaces throughout Asia.

Bradley has been instrumental in the development of Spaceworks’ largest commercial projects. With a keen eye for design, he is well-informed on trends and new innovations on the commercial design scene. Bradley’s expert discussion will surround noteworthy dialogue that focuses on designing your hospitality space in the context of contemporary design trends and increasing profitability through design.

Dominick Stephens

Dominick joined Westpac as a Senior Economist in 2006, and became Chief Economist in 2011. His most well-known research concerns the roles of taxation, interest rates and inflation on the New Zealand housing market. He has also published research on the exchange rate, New Zealand’s labour market, and macroeconomic modelling.

Dominick started his career at the Reserve Bank of New Zealand. He was closely involved in forecasting and interest rate decisions as second-in-charge of the RBNZ’s forecasting team. He is from Christchurch, and graduated from the University of Canterbury with a Bachelor of Science with 1st Class Honours in Economics.

His travels include crossing Mongolia on horseback, riding 1000 miles down the Peruvian Andes, and a year spent in the Amazon jungle.



Speakers

Al Brown

We’re thrilled Kiwi entrepreneur and restauranteur Al Brown will present at the Conference on the afternoon of 26 September. Al is behind the hugely successful eateries Depot and Federal Delicatessen in Auckland, as well as the bagel factories Best Ugly Bagels in Auckland and Wellington. Al has presented many culinary television shows, including Masterchef New Zealand. He is also the author of popular cook books Go Fish, Stoked, Get Fresh, and Depot: Biography of a restaurant.

Peter Simons

Peter Simons joined DB as Managing Director in 2017. He is an internationally-oriented business leader with an extensive experience in executive management, sales, marketing/trade marketing, logistics, joint ventures and exports. Before DB, Peter worked in a number of commercial and management roles within the Heineken Company. These included the management of joint venture businesses with SAB and Diageo in SA, as GM of Export for Central & Eastern Europe, and most recently as Managing Director of Heineken’s Hanoi-based Vietnamese operating company.

Peter is results driven, pragmatic, passionate about fostering innovation and developing people to their full potential.

DB Night

Join us for celebrations atReds Bar, Rydges

8.30am

9.30 - 10:30am

11.00 - 11:45am

12.30 - 1:00pm

11.45 - 12:30pm

10.30 - 11:00am

Trade Show Breakfast Reviver• 5th floor, Rydges

Disrupt the Disruptors• Gus Balbontin, Former Executive Director

and CTO Lonely Planet

#BoostyourBusiness• Steve Adams, Socialize

Sharing your story with Social Media

Lion Managing Director - Rory Glass

Sustainability Panel• Adele Rose, 3R Group / Packaging Forum• Nick Keene, Hospitality NZ Board

Morning Tea / Trade Show• 5th floor, Rydges



Thursday 27 September, at a glance

2.00 - 3:30pm approx

5.30pm

6.00pm

7:00pm

1.00 - 2:00pm

Transport to Awards Dinner

Lion Awards for Excellence, Dinner• Rachel Smalley,

Master of Ceremonies

Lunch - with Scotty ‘Sumo’ Stevenson• Bazaar Restaurant

Hospitality NZ National Annual General Meeting• Members only

Pre-Awards dinner drinks, sponsored by IGT

All sessions held in the Coronet / Remarkables rooms unless otherwise noted.





Speakers

Gus Balbontin

Raised in the Argentinean Patagonia, Gus knew from the age of eight that he was going to travel the world even before he knew how to make the dream a reality. Gus earned a travel scholarship at 17 that led him Byron Bay for a year. When he returned home, he wanted to continue to travel and, with only a small backpack and a youthful lust for adventure, Gus journeyed 40,000kms through South America without spending a cent. Meeting other travellers along the way, he discussed amazing journeys and travel guidebook improvements he would share with anyone that would listen.

Steve Adams

Steve Adams is the founder if Socialize, a digital Agency in Auckland. He has been working with Councils around New Zealand to help local business communities get online and build their online presence using social media. In 2018 he delivered the #BoostYourTown campaign around New Zealand, in partnership with Facebook. #BoostYourTown visited 13 towns from Kaitaia to Hokitika with workshops, video content and online training, all aimed at helping businesses collaborate to succeed online. His presentation will be focused on building social media presence, and how the power of collaboration can help hospitality operators to promote themselves and their towns as destinations.

Eventually, he returned to Australia and stumbled upon an job opportunity for a travel company. His lack of experience was no deterrent and against the odds he secured a designer role at Lonely Planet. As far as Gus was concerned, he had landed his dream job, but it was just the beginning. Fast forward to 2014 and Gus completed an MBA, spent countless hours on planes, progressed through a number of different roles within Lonely Planet and eventually led the company globally. The company went from books dominating the world of travel information to the internet and a mobile revolution. Gus is a big thinker who doesn’t let life’s hurdles get in the way of big solutions. His knowledge and expertise in transformation and digital innovation is genuinely impressive, as he teaches his audience how to navigate the struggles and successes that even great brands in the world experience.

Thanks so much toOur Sponsors

Thanks to Coca Cola Amitil for providing our coffee cart



Speakers

Rory Glass

Rory Glass joined Lion in 2001 and has been Managing Director since 2011. He leads a New Zealand-wide team of over a thousand people and is passionate about creating a positive and engaged company culture. In 2017, this focus was recognised with Lion when he won the Work Life Balance Award at the Diversity NZ Awards, and also was awarded the Gold Champion at the Equal Pay Awards. Rory sees responsible and sustainable business practices as vital to Lion’s continuing success and in 2018 Lion opened The Fermentist, a microbrewery and taproom in Christchurch, built on sustainability principles. Highlights of Rory’s time at the helm of Lion have included the purchases of craft breweries Emersons in 2012, Panhead in 2016, and Harringtons in 2018. He has also led a new focus for Lion in the area of non-alcoholic adult drinks with the 2017 purchase of shares in Good Buzz Kombucha and the launch of coffee brand Good Patron.

Thanks so much to Our Awards for Excellence Sponsors

Trade Show Exhibitors




1. 2degrees

2. Genesis Energy

3. EFTPOS NZ

4. James Dunlop Textiles

5. OfficeMax

6. Linenmaster

7. Glass Packaging Forum

8. Clarity

9. Datacom Employer Services

10. Chomp

11. Rooms Online

12. Cardtronics

13. Irvine Flooring

14. Lion

15. Strait Solutions

16. Materialised

17. Deane Apparel

18. AMS Music

19. AMS Music

20. Marsh Insurance

21. Westpac

22. Dormakaba

23. Lexis Nexis

24. Hospo IQ

25. Link Business Franchising

26. Sleepyhead Commercial

27. Glory Global

28. Headquarters

29. Indeserve

30. Noel Leeming Group

31. Seekom

32. Seekom

33. All Accounted For

34. SKY Network Television

35. Inland Revenue

1

2425

2630

29

31

32

33

34

35

27

28

2

3

4

5

6

7 8 9

10

1112

13

14

151617

1823

1922

2021

Clancy’s Restaurant

To Kitchen

Bar

Steps

WakatipuRoom

QueenstownRoom

StorageRoom

Balcony

Balcony

Balcony

Fire Exit

Fire Exit

Fire Exit

Balcony

Lift





EFTPOS New Zealandhttps://eftpos.co.nz

2degreeshttps://www.2degreesmobile.co.nz

Lionhttp://lionco.com/

Goodbuzzhttps://goodbuzz.nz/

Straight from the Sourcehttp://lionco.com/

OfficeMaxhttps://www.officemax.co.nz

Westpachttps://www.westpac.co.nz

Noel Leeming Grouphttps://www.noelleeming.co.nz

SKY Network Televisionhttps://www.sky.co.nz

Sleepyhead Commercialhttp://www.sleepyheadcommercial.co.nz

Seekomhttps://web.seekom.com





All Accounted Forhttp://www.aafl.nz/

Bepoz, powered by Indeservehttp://www.bepozglobal.com

Chomphttps://www.chomp.nz/

Clarityhttp://www.clarityhospitality.co.nz

Datacom Employer Serviceshttp://datacompayroll.co.nz

Rooms Onlinehttp://roomsonline.nz

AMS Musichttps://amsmusic.co.nz

Nightlife Musichttps://www.nightlife.com.au/

Cardtronicshttp://www.cardtronics.com

Marsh Ltdhttps://www.marsh.com/nz/home.html

Genesis Energyhttps://www.genesisenergy.co.nz





Irvine Flooringhttp://irvineflooring.co.nz/

James Dunlop Textileshttps://jamesdunloptextiles.com/

Lexis Nexishttps://www.lexisnexis.co.nz

Linenmasterhttps://linenmaster.co.nz

Glass Packaging Forumhttp://www.glassforum.org.nz

Glory Globalhttps://www.glory-global.com

Hospo IQhttps://www.hospoiq.com

Headquartershttps://hq.net.nz

Deanehttp://hospitality.deaneonline.co.nz/

Dormakabahttps://www.dormakaba.com/nz-en

Link Business Franchisinghttps://linkbusiness.co.nz


Thanks to Coca Cola Amitil for providing our coffee cart




Materialisedhttp://materialised.com.au

Strait Solutionshttp://www.straitreservations.com

Inland Revenuehttps://www.ird.govt.nz/

Rydges Queenstown With special thanks to

Documents

Innovate Create Collaborate - Hospitality NZ · Innovate Create Collaborate Thursday 27 September, at a glance 2.00 - 3:30pm approx 5.30pm 6.00pm 7:00pm 1.00 - 2:00pm Transport to