INSTITUTE OF CEMETERY AND CREMATORIUM MANAGEMENT

Conference and Exhibition 2010

Conference Guide

Chesford Grange Hotel 27th September - 29th September 2010

Professional

Profession

Innovation

2

Contents

Welcome by the ICCM President 3 Chesford Grange Hotel Plan 4 Shakespeare Suite Plan 5 Conference and Exhibition Programme 6 Conference Sessions 7 Workshops 7 Workshop Bookings 7 ICCM Surgery 7 Certificates 7 Refreshments 7 ICCM Diploma Presentation 7 Exhibition 7 BlueAV Best Exhibition Stand Award 8 ICCM Mega Quiz 8 Gala Dinner and Disco 8 Name badges 8 Sponsors 9 List of Attendees 10 Presentation and Speaker Notes 14 Alphabetical List of Exhibitors 23 List of Exhibitors by Stand Number 24 Exhibition Plans 26

Exhibitor Information 30 Notes Pages 48

3

Welcome

By the ICCM President, Ken Dry

Welcome to the Chesford Grange Hotel for our 7th Annual ICCM Conference and Exhibition. This will be our final year at this marvellous venue and it is right and proper that we record our appreciation for the Hotel owners and staff in accommodating us admirably over the last three years. Thank you. This year we open Conference on the theme of ‘Innovation’, and with a ‘period of austerity’ fast approaching, it seems certain that we will be challenged with delivering our services to the bereaved without compromising the high levels of care, sensitivity and quiet effectiveness they have rightly grown accustomed to whilst at the same time working within significantly reduced budgets or with an increasingly challenging income

target to mitigate the same. Providing services at the same or higher quality with reduced financial resources will require not just an innovative approach to service delivery, but moreover the procurement of its constituent parts. With almost all available exhibition space fully booked and occupied I actively encourage you to visit the exhibition and the 46 suppliers who will be in attendance. I feel sure that regardless of you discovering a product, concept or service that will provide that ‘Eureka!’ moment of innovation, an existing or even new supplier may be able to work with you in an entirely different way to your mutual benefit. Whilst the answer to your proposition from your supplier may be ‘no’, at least you will have asked the question! In parallel to our exhibition we once again have a wide range of industry relevant papers and presentations given by people effectively ‘at the top’ of their game, and I am sure they can provide that much needed inspiration to achieve your professional goals and service objectives; and to support this further, there will be a number of our highly successful workshops and surgeries on matters ranging from Exclusive Rights of Burial through to the Recycling of Plastics. On a lighter note, Monday evening will see our second ICCM Mega Quiz, with prizes for the more successful teams followed by a Gala Dinner and Disco the following Tuesday evening. Both events are a perfect opportunity to meet up with old friends and acquaintances, swap stories and advice as well as develop new professional links and friendships. To maintain continued improvement on our Conference success, we want to hear your comments and suggestions. If you would like to see changes to the format of the event, or if you have ideas for papers and workshops that would be of benefit, then please let Julie Dunk, (ICCM Technical Services and Events Manager) know. Planning is already underway for next year’s event, so please make sure you fill in the feedback forms in your delegates’ packs and get them back to us. Once again a warm welcome to you all, and I hope that you will leave refreshed and invigorated for the year ahead. Ken Dry ICCM President

Chesford Grange Hotel Plan

Kenilworth Suite – main conference and social event room

The Grange – Exhibition Stands

Kenilworth Foyer – Exhibition stands

Pine Bar – Exhibition stands

Event Centre Foyer Entrance

ICCM Reception

Down to Shakespeare Suite Exhibition stands and Workshop Rooms

Bar

To Hotel Reception and Accommodation

5

Exhibition Stands and Workshop Rooms

6

Monday 27th

September Tuesday 28th

September Wednesday 29th

September

9.30 9.30 Problematic Funerals Education 9.30 Raising the Profile of Your Service Workshop 9.45 9.45 Mike Grimwood Matters 9.45 Anne Barber EROB

10.00 10.00 Nothing to Fear – Everything to Gain SBS tutors 10.00 David

10.15 10.15 Richard Evans 10.15 Why Did We Join BRAMM? McCarthy

10.30 10.30 Refreshments in the Exhibition 10.30 10.45 10.45 10.45 Chris Beach

11.00 Registration Opens 11.00 Alignments to Mecca Workshop 11.00 Refreshments in the Exhibition

11.15 Exhibition Opens 11.15 Martin Rickman EROB 11.15 Last chance to visit the Exhibition and see

11.30 11.30 Innovation, Choice and Standards David 11.30 the products and services on offer

11.45 11.45 John Mallatratt McCarthy 11.45 Innovation in the Face of Disaster

12.00 12.00 Friends and Relations 12.00 Brian Parsons

12.15 12.15 Jonathan Haward 12.15 Key Note Address

12.30 Lunch in the Exhibition 12.30 Lunch in the Exhibition 12.30 An Undertaker’s Journey 12.45 12.45 12.45 Barry Albin-Dyer

13.00 13.00 13.00 Close 13.15 13.15 13.15 Final Lunch

13.30 Opening of Conference 13.30 The Changing Face of Pet Cremation Education 13.30 13.45 President’s Address 13.45 Kevin Spurgeon Matters 13.45

14.00 BCET Update on Current Initiatives 14.00 Pricing of Cemetery Fees SBS tutors 14.00

14.15 Brian Stott 14.15 Steven Mason

14.30 The Portal – An Innovative Website 14.30 Burial Space in London ICCM Surgery 14.45 Stephen Laing 14.45 Julie Rugg

15.00 Refreshments in the Exhibition 15.00 Refreshments in the Exhibition 15.15 15.15

15.30 Promession – Supporting Life 15.30 Cemetery Design: Legacy or Liability? Workshop 15.45 Susanne Wiigh-Masak 15.45 Justin Smith & Riccardo Bosisio Recycling of

16.00 Cryomation 16.00 Plastics 16.15 Richard Maclean 16.15

16.30 Debate on alternatives to burial and 16.30 Exhibition Workshop 16.45 cremation 16.45 Recycling of

17.00 17.00 Plastics

17.15 ICCM Annual General Meeting 17.15

17.30 17.30 17.45 17.45

18.00 18.00

19.15 Dinner and ICCM Mega Quiz

19.30 Gala Dinner and Disco 00.00

ICCM Conference and Exhibition Programme

Conference Information Conference Sessions The Conference Sessions will take place in the Kenilworth Suite, which is situated on the ground floor of the hotel. Access to the Kenilworth Suite can be gained from the Kenilworth Foyer or from the Pine Bar. A Session Chair, who will ensure that papers run to time and will coordinate the taking of questions following each paper, will manage each Conference Session. Please ensure that you take your place in the Kenilworth Suite in good time. Workshops The Conference Workshops will be held in the Othello Room in the Shakespeare Suite, downstairs from the Event Centre Foyer. Please note the maximum number of places available on each workshop, and the duration. This information will help you plan which workshops and papers you wish to attend. Workshop Bookings In order to secure a place on a workshop you must put your name on the relevant Workshop Booking Sheet that will be available at the Conference Reception Desk. Please do not attend the workshop unless you have signed up for it – you will not be allowed entry if your name is not on the list. ICCM Surgery The ICCM Surgery is an informal drop-in session, being held in the Prospero Room in the Shakespeare Suite. ICCM Officers will be on hand to provide answers to problems, or to help with issues such as the transfer of grave ownership, dealing with illegal memorials etc. Certificates Attendance at the Conference can count towards your continuing professional development. Please contact Julie Callender at the ICCM National Office if you would like a certificate of attendance. Refreshments Tea, coffee and lunch will be served during breaks at points within the Exhibition Areas. Breakfast for those that are staying at the Chesford Grange Hotel will be served in the Hotel dining room. Dinner on both evenings will be served in the Kenilworth Suite. ICCM Diploma Presentation The ICCM Diplomas will be presented by the ICCM President following the President’s Address on Monday 27th September. Exhibition The Exhibition is being held in the Event Centre Foyer, Shakespeare Foyer, Pine Bar, Kenilworth Foyer and the Grange. A plan of the hotel showing the rooms is included in this guide, together with a list of the exhibitors in alphabetical order and by stand number.

8 The ICCM Exhibition is the largest event of this type in the UK, and provides an excellent opportunity to meet a vast range of suppliers to the Bereavement Services industry. Many products and services covering every facet of burial and cremation will be on display, so please ensure you make the most of this unique opportunity by spending time in each area of the exhibition. Best Exhibition Stand Award

This annual award, which is sponsored by BlueAV, the Conference Audio-Visual company, will be presented during dinner on the Tuesday evening. Factors to consider when voting are design, quality of displays, accessibility, friendliness of exhibitors, etc. The refreshment breaks provide excellent opportunities to assess these factors and to choose the exhibitor

who impresses you the most. Only delegates are allowed to vote, and the winner will be the exhibitor who receives the most votes. Your vote can be placed by entering the name of your chosen exhibitor in the space on the voting slip. Please place your completed forms in the box on the ICCM reception desk by 17.30 on Tuesday 28th September. ICCM Mega Quiz Monday 27th September following dinner in the Kenilworth Suite. On Monday evening following dinner we are hosting a Mega Quiz. Teams will be based on tables of ten within the dining room. There will be 10 rounds of 10 questions each, featuring a variety of topics, hosted by Quiz Meister Peter Roper. The aim of the evening is to have some fun and to provide an atmosphere where you can meet colleagues away from the workplace. Prizes have been kindly donated by some of the exhibitors. Gala Dinner and Disco Tuesday 28th September, Kenilworth Suite. A Gala Dinner will take place at 7.30pm, followed by a Disco until 12.30am. Dress for the evening is smart/evening wear. We are pleased to welcome representatives of the following fraternal organisations, who will be joining us for the Award Ceremony and Gala Dinner: British Institute of Embalmers Co-operative Funeral Services Managers Association Federation of Burial and Cremation Authorities National Association of Funeral Directors

National Society of Allied and Independent Funeral Directors

Name Badges Please ensure that you wear your name badge at all times within the hotel.

9

Sponsors The ICCM would like to thank:

Promessa UK for kindly sponsoring the Conference bags.

The ICCM would also like to thank: Chemsol Ltd for providing the name badge lanyards Imagetek Systems Ltd for the loan of the Totem display system in the Event Centre Foyer BlueAV and Martin Birch for producing the Mega Quiz Peter Roper of the Columbaria Company for hosting the Mega Quiz All Exhibitors who kindly donated prizes for the Mega Quiz

Promession is a new ecological way of laying our deceased to rest. The method is based on an innovative combination of tried and tested techniques that prepare the body for a natural restoration to the soil. This green burial method transforms the body into organic, odourless and hygienic remains. In conjunction with a dedicated method to separate contaminants such as mercury, Promession drastically reduces the impact on the environment in comparison with current forms of burial by improving on traditional choices. Promessa UK E: info@promessa.org.uk Wellington House T: 01223 389 005 East Road W: www.promessa.org.uk Cambridge CB1 1BH

10

List of Attendees Delegates Anita Allen Wyre Borough Council Philip Andrew Harrogate Borough Council Ian Athermsith Assettrac Ltd Dawn Bail PMD Leasing Adrian Barbour Dignity Ltd Linda Barker Bournemouth Borough Council Richard Barradell-Smith WFL - Haltemprice and East Riding Crematorium Adam Bartoszewski Reading Borough Council Paul Beard Barnsley MBC Nathan Bennett Levy Promessa UK Ltd Martin Birch Cardiff City Council Heather Blandford Southampton City Council Natasha Bradshaw Mortlake Crematorium Board Jim Brett Harlow Council Graham Broadbent Cornwall Council Steve Brown ICCM Gary Burks City of London Corporation June Carswell City of Carlisle Mervyn Colville Glasnevin Trust Alan Copeland ICCM Louise Cousins Harlow Council Andy Cousins South Staffordshire Council Kathryn Daniels Runnymede Borough Council Tony Davidson Dignity Ltd Anthony Devonport Barnsley MBC Kate Dimmock Dunstable Town Council Anthony Evans Stafford Borough Council Simon Ferrar InterAction Ltd Alex Finch Westerleigh Group Linda Francis Southampton City Council Allan Gall Clackmannanshire Council Steve Gant Dignity Ltd Mike Grimwood Ipswich Borough Council Nicky Halford Banbury Town Council Fran Hall Chiltern Woodland Burial Park Joanna Hamilton Coychurch Crematorium Joint Committee Peter Hardwick City of London Corporation Alexander Hay Persephone Memorial Gardens Charles Howlett Chilterns Crematorium Joint Committee Andrew Hume London Borough of Wandsworth Kelly James Exeter City Council Tim Jefferson Maidstone Borough Council Tracey Jolliffe Watford Borough Council Teresa Kearney South West Middlesex Crematorium Board Jason King Westerleigh Group Janet Kirchheimer Chesham Bois Parish Council Tracy Lawrence Cambridge City Council Peter Linsell Peter Linsell Management Consultants Steve Mann Lancaster City Council Peter Masak Promessa UK Ltd Howard Medlicott South Staffordshire Council

11

Meredyth Mellor Promessa UK Ltd Dennis Millington Westerleigh Goup Tracey Mock Bath & NE Somerset Council Rebecca Morgan South Staffordshire Council Giles Morgan Llanelli Joint Burial Authority Neil Munro Edinburgh Crematoruim Ltd James New South West Middlesex Crematorium Board Hayley Nicholson East Riding of Yorkshire Council Michael Nottage London Borough of Barnet Tom O'Connor Leicester City Council Andrew Paling Colney Memorial Parks Limited George Passas Steve Perry Cambridge City Council Kevin Pilkington London Borough of Croydon Ian Price Weymouth and Portland Borough Council Ian Quance Exeter City Council Mark Robinson London Borough of Merton Julio Rodrigo Quidgest Ian Rudkin Worthing Borough Council Damayanti Rutter London Borough of Sutton Philip Ryan Glasnevin Trust Rob Sewell Reading Borough Council Steve Shaw Lancaster City Council Michael Smith Chilterns Crematorium Antonio Smith Bradford Metropolitan District Council Dave Smith Dunstable Town Council Gill Steadman Eastbourne Borough Council Ron Stidolph South Tyneside Council Brian Stott Salford Diocesan Cemeteries Willem Theo van Lynden Promessa UK Ltd Jane Thomas West Herts Crematorium Joint Committee David Thompson Glasnevin Trust Sara Walton Harlow Council Tracey Weaver Barnstaple Town Council Richard Wellburn Leicester City Council Sam Whitfield Leicester City Council Graham Williams Llanelli Joint Burial Authority Nikki Wood North Devon Council Steve Wright Doughty Engineering Ltd Exhibitors Roger Barker R Mortimer Barker Ltd Gayle Baty Fibrous Ltd Barbara Baty Fibrous Ltd Gemma Baty Fibrous Ltd Andrew Bloomer Bradnam Joinery Ltd Stuart Bristow Clear Skies Software Tony Brookes Facultatieve Technologies Ltd Robert Carmichael The Co-operative Funeralcare Martin Caxton Clear Skies Software Simon Chappell Chemsol Limited Ray Cherry Furnace Construction Cremators Limited Alison Close The Co-operative Funeralcare Alex Cooper Daisy Coffins

12

Gene Crosby Manuscripti Ltd Julian Dakowski Immortile Arthur Dobbin Combustion Solutions Limited Lynda Durston Enigma Business Services (UK) Ltd John Evans Deceased Online Barbara Fink IFZW Maintenance Ltd Stephen Foley Hilton Cabinet Co Ltd Scott Foster Triple E Ltd William Gabriels OrthoMetals BV Hugo Grimes Imagetek Systems Ltd John Hall Imagetek Systems Ltd Julian Hall Imagetek Systems Ltd Andrew Hamer Combustion Solutions Limited Jonathan Haward Friends and Relations Limited Danny Heinrich IFZW Maintenance Ltd Lee Horner Soul Keepers Ltd John Hunter Chemsol Limited Peter James Combustion Solutions Limited Mort Jarvis Wesley Music Susanne Jaworski Clear Skies Software Alan Jeffrey Wesley Music Glynn Jones The Co-operative Funeralcare Peter Jones True Image Ltd Henry Keizer Facultatieve Technologies Ltd Michelle Kirtlan Groundforce Shorco Nabil Laqtaibi ATI Environnement Lalla Mackay Ashdown Supplies Fiona Mackay Ashdown Supplies Chris Makin Pear Technology Services Richard Marshall F G Marshall Ltd Roger Mowbrey F G Marshall Ltd Ronald Munton Furnace Construction Cremators Limited Jim Nichol Facultatieve Technologies Ltd Philip Oates Next Generation Media Stephanie Pearson The Columbaria Company Julie Pentecost Friends and Relations Limited John Prentis Cemetery Development Services Ltd Colin Rickman The Co-operative Funeralcare Darren Robbins Soul Keepers Ltd Peter Roper The Columbaria Company Ian Rosamond TTS Environmental Ltd Anita Rosenowski IFZW Maintenance Ltd Paul Shelton J G Shelton & Co Ltd Steve Sheridan Furnace Finance Ltd Richard Smalley Richard Smalley International Ltd Justin Smith Cemetery Development Services Ltd Jonathan Smith Edge Designs Limited Peter Smith Teleshore Group Karon Smith Townsweb Archiving Karishma Sodha Pear Technology Services Richard Spencer Vivedia Ltd Jim Stabler Crawford Equipment Europe Ltd Bill Stevenson Granart Oliver Stevenson Granart Kim Stopher IFZW Maintenance Ltd

13

Martin Street Ramsay Project Management Paul Sugden Townsweb Archiving Matthew Sumner RSP Health, Safety and Environmental Geoff Swift Soul Keepers Ltd Steve Telford Facultatieve Technologies Ltd Jim Thomson Teleshore Group Iain Thomson TTS Environmental Ltd Harry Tosh The Co-operative Funeralcare Steve Underwood Crawford Equipment Europe Ltd Ruud Verberne OrthoMetals BV Paul Waring Vivedia Ltd Keith Welters Welters Organisation Worldwide Keith Wingrove Enigma Business Services (UK) Ltd Speakers Barry Albin-Dyer F A Albin & Sons Ltd Anne Barber Civil Ceremonies Ltd Ricardo Basisio Bosisio Antica Fonderia D’Arte Christopher Beach North Devon Crematorium Richard Evans Westerleigh Group Stephen Laing Assettrac Ltd Richard Maclean Cryomation Ltd John Mallatrat Natural Death Centre Stephen Mason Foxley Kingham Chartered Accountants Brian Parsons Funeral Service Journal Martin Rickman Martin Rickman BSc MRICS FRGS Julie Rugg Cemetery Research Group Kevin Spurgeon Dignity Pet Crematorium Susanne Wiigh-Masak Promessa UK Ltd Guests David Dernley CFSMA Gordon Hull Federation of Burial and Cremation Authorities Marshall Lindsay British Institute of Embalmers Andrew Pargetter National Association of Funeral Directors ICCM Officers Julie Callender ICCM Sheri Coates ICCM Bob Coates ICCM Julie Dunk ICCM David McCarthy ICCM Tim Morris ICCM Trevor Robson ICCM Technical Crew Blue Donnebaer BlueAV Stuart Kirkby BlueAV

14

Presentation and Speaker Notes Monday 28th September Session 1 Chair – Ken Dry, ICCM President 1.30 Opening of Conference and Presidential Address, Ken Dry, ICCM President, followed by presentation of ICCM Diplomas 2.00 BCET Update on Current Initiatives, Brian Stott Update on Trust initiatives including:

the launch of their carbon footprint scheme which has the potential to reduce our impact on the environment and fixed costs.

Recent “Grey Water” training days will also be reviewed.

Applicants who have recently been awarded educational grants will be introduced and the progress of diploma candidates will be updated.

2.30 The Bereavement Services Portal – An Innovative Website, Stephen Laing, ASSETtrac Ltd An introduction to the new Portal, bringing together under one common web address the previous directory, the Institute professional web site and a range of channels to other related bereavement products and services, including FDs, masons, suppliers, florists, military graves. The aim is to become the UK’s largest on-line bereavement data centre with a significant increase in the 3000 daily hits. All ICCM members may continue to access and edit their own details and the rest of the Portal free of charge.

Stephen Laing Stephen spent his early career in international reinsurance for a major Lloyd’s broking house including living and travelling in the Far East. He established ASSETtrac in 1999 as founding director with his wife Sue and spends quite some time in burial grounds, schools and councils, offering paper free solutions to managing large moveable (and not so moveable!) property inventories.

Born in Newcastle upon Tyne, he naturally supports the Magpies as well as being a director of his local football club. Membership of four wine clubs, country walking, and DIY contribute to a busy lifestyle. Married with three sons and living in West Sussex ASSETTRAC specialises in physical asset identification, tracking and software management. Connections to the cemetery world started early, supplying one of the first natural burial companies with an underground microchip marking system that has grown strongly to 60 public and private site operators including three Australian state burial authorities. This rather unusual business application has featured in radio, TV, and press coverage.

At the same time, the company has developed and branded software for managing members’ health and safety compliance (ICCoMply), systems for reducing the cost of recording memorial safety inspections, and marketed web browser based administration software. Based on the CBA handbook ASSETtrac also established The Bereavement Services Portal in 2004 growing to be the

15 UK’s largest on line directory of burial and cremation activities. Low cost surveys have been conducted on line for MOJ and Cameo. Now under ICCM ownership the BSP continues to be hosted and managed by the company alongside the Institute’s own website which they re-designed in 2009.

Session 2 Chair – Martin Birch, ICCM Director 3.30 Promession – Supporting Life, Susanne Wiigh-Masak, BA, Promessa Organic/Promessa Foundation The presentation will invite the audience to share the biological insights of how Nature prefers to take care of a dead body - the original plan in Nature is to allow a dead body to go back to soil from where it came. To do this today, in the best of ways, takes a lot of knowledge and understanding within the area of biology and technology, as well as experience from all aspects being considered within the burial industry. This knowledge and understanding you will find within promession as a new burial concept that was introduced in 2001. The concept of promession has been acknowledged all over the world. Promessa Foundation has given the task to Promessa Organic to choose licensees to take care of the implementation of this concept in different countries. UK has their own Promessa Licensee, a team we are happy to introduce at this conference. Promession will allow death to be a start of new life - well treated the body can be a gift back to Nature and not a disposal problem. Not only will promession be a better way for Nature, it will also improve the working practice for the operation workers within the industry in many ways. The staff working at the crematoria and in the graveyards will see a lot of benefits for their daily life. Promessa will also contribute as a massive improvement in connection with the need for mercury abatement. Cemeteries will notice that Promession will help with space saving capability, and the non critical reuse of graves, especially family graves. Promession goes well together with existing traditions, and makes woodland burial properly environmentally friendly - promession goes one step further and supports the real soil production due to the fact that the body is prepared for this. A full sized body can never produce soil, that is a biological fact, and here the natural burial grounds could find a very good improvement together with their good attempt to meet the need expressed by many, to meet a more natural end in relation to death and dying. 4.00 Cryomation, Richard Maclean, Business Development Director, Cryomation Ltd A presentation on the cryomation process.

Richard Maclean Over 20 years of corporate business development experience focusing specifically on the business development and ´productising´ of new technologies delivering them into new markets both in the UK and Europe.

Joined the company in April 2009 as an investor and Director of Business Development.

Born: Bellshill Scotland 27th September 1967

Lives: with daughter in Ipswich, Suffolk UK

16

4.30 Debate on alternatives to burial and cremation Your chance to question the speakers on Promession and Cryomation, and to debate how alternatives to traditional burial and cremation may affect bereavement services into the future.

5.15 ICCM Annual General Meeting Tuesday 29th September Session 3 Chair – Brian Stott, Salford Diocesan Cemeteries 9.30 Problematic Funerals (Chapel Attendant or Security Staff?), Mike Grimwood, Ipswich Borough Council The one place we do not to find trouble is just before, during and after a funeral, right? Wrong !! Increased pressures and historic family problems are causing more and more incidents to occur placing our own staff and that of Funeral Directors at risk. This paper highlights some actual incidents, advises on one direction for consideration and throws open an opportunity for discussion amongst the audience

Mike Grimwood Mike Grimwood joined Ipswich Borough Council in 1983 (aged 8 !!!) within the Environmental Health Department working within, and ultimately managing, pest control, animal welfare and gypsy site services. Following a return to education his career path led him to Bereavement Services, Town Centre Market Management, Licensing and Enforcement and more recently he project managed the General and Local Election for his Borough Council. He currently represents the LGA on burial issues at meetings held at the Home Office, Ministry of Justice and Ministry of Defence alongside the likes of the ICCM etc and provides the LGA with advice on ad hoc issues between formal meetings. Ipswich born and bred and very proud of it he supports, with their other supporter, Ipswich Town Football Club following their highs, but mainly lows, for many years. He is a proud father of two sons who he is convinced will both play for England in the next World Cup !!!

10.00 Nothing to Fear.......Everything to Gain, Richard Evans BSc (Hons), Westerleigh Group An overview of the growth of privately owned crematoria with a particular examination of the wave of recent partnerships formed between companies and local authorities. This type of arrangement can offer a number of advantages to stake holders. It should, at the very least, lead to substantial investment in the facilities but it should also ensure that managers and staff are able to run the service within a much more liberated environment, free from some of the restrictions inherent within local government. Specialist cemetery and crematoria companies can also provide better opportunities for dedicated managers to progress into senior roles where their experience and expertise can be used to full effect.

17 At the same time genuine fears exist about the ‘privatisation’ of this most sensitive service and the impact on staff, families and long term protection of the bereaved. This paper aims to prove that the transfer of services from public to private should not be feared and instead could be the catalyst for the renewal of cemetery and crematoria services across the country.

Richard Evans Richard was appointed Managing Director of Westerleigh Group in October 2003 following their acquisition of Cemetery Management Ltd. He had previously worked for CML for nine years managing New Southgate cemetery and crematorium and overseeing the contract with the City of Westminster for the operation of their three cemeteries.

Since joining Westerleigh the company has opened five new crematoria, including Forest Park built in conjunction with the London Borough of Redbridge, and successfully tendered for the management of the cemeteries and crematorium service from Torbay council.

The company now manages 14 crematoria as well as a similar number of cemeteries and is a major partner to local authorities across the country.

Richard is past chairman of the Association of Private Crematoria and Cemeteries (APCC) and a supporter of the ICCM and FBCA.

He was educated at Bristol University and gained a 2.1 in Economics and Economic History.

Session 4 Chair – Charles Howlett, Chilterns Crematorium 11.00 Alignments to Mecca, Martin Rickman BSc MRICS FRGS Are your Muslim burial areas correctly aligned to Mecca? Martin is a Chartered Land Surveyor with 37 years of experience in surveying and mapping, including six years working in Kuwait, Saudi Arabia (near Mecca), and Oman. He will review the traditional method of alignment by magnetic compass bearing; and also look into the new technology now available using GPS receivers such as satellite navigation systems, personal organisers and mobile phones. Martin will also describe a third method of checking your alignments, which requires very little knowledge and virtually no equipment!

Martin Rickman Martin Rickman is a Chartered Land Surveyor, a Fellow of the Royal Geographical Society and a member of Mensa. He graduated from Plymouth in 1972 with a BSc degree in Geography, and went on to undertake the post-graduate diploma in Land Surveying at University College London. Between 1976 and 1986 he was employed on various surveying and construction projects in the Middle East, and lived and worked in the Sultanate of Oman, Kuwait and Saudi Arabia. Some of this work involved the recording of the as-built locations and alignments of various newly built mosques in Yanbu, Saudi Arabia. In 1999 he was elected to his local Parish Council, and has held various offices including a period as chairman of their cemetery management committee. Martin is married to Janette, who is employed as the Clerk to another local Parish Council and manages their cemetery, and both Parish Councils are ICCM members. In 1993 Martin established his own Land Surveying Practice in Yaxley near Peterborough, and specialises in topographical land surveying and legal boundary issues, including writing legal reports and certifications and he has also testified in court as an expert witness in maps and plans.

18 11.30 Innovation, Choice and Standards – a view from the Natural Death Centre, John Mallatratt BSC MSc PhD For the past 19 years, the Natural Death Centre (NDC) has been at the forefront of promoting two causes. Firstly, it has been lobbying to achieve greater choice for individuals, and their families, in all matters to do with dying and death – so that they have greater control over the final stages of their life. Secondly, the NDC has been trying to encourage suppliers of any type of service used within a funeral to make options available that are as environmentally-friendly as possible. As part of its strategy for achieving its objectives, the NDC has established the Association of Natural Burial Grounds (ANBG), a body for existing, and prospective, operators who are willing to sign up to its Code of Practice. But although many things have changed for the better in the past 19 years, the NDC believes that there is still much to be done – not just in the realm of enhancing natural burial ground provision, but in practically all aspects of funeral provision. In this paper, the author shares some thoughts about how the NDC intends to progress its mission and lays down some challenges to all those involved in the funeral industry. John Mallatratt

After pursuing a career in education, fourteen years ago John took a fairly major change of direction and set up a funeral company, Peace Funerals, which aimed to provide more choice to families, and enable them to exercise greater control over the funeral arrangements of a loved one than had been possible before. The company also established two natural burial grounds, which it manages to the present day. It has won a number of awards, including that of ‘Best Funeral Directors in the UK’

About 18 months ago, John was invited to become a trustee of the charity, the Natural Death Centre and to chair its new Board. It is in this capacity that he addresses the ICCM conference.

12.00 Friends and Relations – Online Memorial Books, Jonathan Haward and Julie Pentecost Three years ago the team at Friends and Relations pioneered and launched bespoke online memorial books which have been adopted by charities and organisations large and small up and down the country. The books, which are branded to an individual Company’s livery, not only provide comfort and support to the bereaved, but also generate significant goodwill for the organisations using them, as well as potential to generate income.

Session 5 Chair – Anthony Devonport, ICCM Deputy President 1.30 The Changing Face of Pet Cremation, Kevin Spurgeon, Dignity Pet Crematorium and the Association of Private Pet Cemeteries and Crematoria A look at the evolution of after-death services for pets in recent times including an explanation of current legislation and how it affects both pet owners and human crematoria & cemeteries.

19 The talk will include a look behind the scenes of Dignity Pet Crematorium, winner of the pet site award at the Cemetery of the Year Awards 2009.

Kevin Spurgeon Kevin Spurgeon is a Director of the Association of Private Pet Cemeteries & Crematoria (APPCC), currently the only organisation in Europe setting standards for the after death care of pets. Kevin and his family own and run Dignity Pet Crematorium, a specialist individual pet crematorium based near Basingstoke in Hampshire.

Dignity Pet Crematorium was runner up in the pet sites category at the Cemetery of the Year Awards 2009 and won the category in 2009.

Dignity Pet Crematorium is independently owned and has no association with Dignity Caring Funeral Services.

2.00 Pricing of Cemetery Fees, Steven Mason BSc ACA, Foxley Kingham Chartered Accountants A review of key areas in an analytical approach to the setting of cemetery fees. Consideration of the costs involved and setting fees which can be justified and fair to all parties. Within this review looking at capital costs of new cemeteries and annual ongoing costs of cemeteries whilst operational and closed.

Steven Mason Stephen is a Chartered Accountant, he is director/owner of FKCA Limited t/a Foxley Kingham Chartered Accountants and partner in Foxley Kingham Medical LLP.

Stephen has gained an insight to the business of cemeteries over recent years as accountant and business advisor to Cemetery Development Services Limited.

Using his strong traditional skills as a chartered accountant coupled with the forward thinking outlook of Cemetery Development Services Limited he brings a fresh approach to issue of pricing

2.30 Burial Space in London, Julie Rugg, PhD, Cemetery Group, University of York

This paper considers some findings arising from a recent Greater London Authority-funded survey of burial provision in the capital.

Julie Rugg Dr Julie Rugg, of the Cemetery Research Group at the University of York, has been at the forefront of cemetery research in the UK since 1991, and has published extensively on cemetery history and policy nationally and internationally.

Session 6 Chair – Tim Morris, ICCM Chief Executive 3.30 Cemetery Design: Legacy or Liability?, Justin Smith, Technical Director of Cemetery Development Services and Riccardo Bosisio, Director of Bosisio Antica Fonderia D’Arte

20 Ageing Victorian cemeteries are in many cases seen as a financial burden on many authorities around the country. None more so than in inner city and metropolitan boroughs, yet as a designer we find that traditions are hard to change and new cemetery designs are still incorporating some of the major short comings of our Victorian past. Designers and Burial Authorities have to embrace changing precepts and concepts and take burial on into the next century. Working with communities and Funeral Directors we need to articulate the need that burial space is in many parts of the country a diminishing commodity and the sustainable burial often talked about but seldom acted on will one day be necessity. Continuing design in traditional methodologies will encumber the next generation with further liability, CDSL will therefore present a paper looking at the options for change and the barriers against it. Justin Smith

Justin Smith and his team have undertaken over 30 cemetery designs with invitations to design cemeteries in Russia, Spain and Ghana. CDSL spend at least 4 weeks a year travelling around many countries reviewing new and innovative ideas for cemetery design and management, that is reflected in their developments. Riccardo Bosisio Dr Riccardo Bosisio as a contributor to Justin’s paper, is the Director of Bosisio Antica Fonderia D’Arte a company celebrating its centenary next year. Dr Riccardo Bosisio and his Sisters Barbara and Adonella developed the Q-Box system a world leading and revolutionary burial niche system used extensively around the world. With his experience in design and manufacturing products for inner city areas and confined spaces, Dr Bosisio and his team are ideally placed at understanding the requirement for sustainable burial practice

4.30 A great chance to visit the Exhibition and meet the many suppliers in attendance Wednesday 30th September Session 7 Chair – Stephen Laing, ASSETtrac 9.30 Raising the Profile of Your Service, Anne Barber, Civil Ceremonies Ltd In the present climate it is even more important to raise the profile of your service and we will look at some practical steps to raise your public profile. We take a look at how clever branding and use of publicity can help and hopefully inspire you with some practical ideas!

Anne Barber

Anne is Managing Director of Civil Ceremonies Ltd (formed in May 2002) and her previous career includes a Director role at Lifecycle Marketing Ltd. and at Bounty Services (UK). Anne has been involved in establishing many services with Local Authorities and Registration districts across the UK, in particular Naming Ceremonies, Renewal of Marriage Vows Ceremonies and Commitment Ceremonies as well as Civil Funerals. Civil Ceremonies Ltd. has now established itself as a reputable training and mail order business alongside offering ceremonies to the public. Qualifications include a BA (Hons) Degree in Business Studies and an MBA.

21 10.15 Why Did We Join BRAMM?, Chris Beach, North Devon Council There is probably not a cemetery or churchyard in the land that has not been affected by unstable memorials in their burial ground. This paper looks at why there is a historic problem, what the causes are and what can be can be done to improve the situation. All information and comment is from the perspective of two officers working for operational burial authorities.

Chris Beach

After leaving school I completed a motor vehicle technician’s apprenticeship and remained working or associated within the motor industry for the next 29 years. In 2001 I made a career change and joined the Bereavement Services Team at Tunbridge Wells Borough Council as Assistant Registrar. After many years of studying I finally achieved and completed the ICCM Diploma course in 2008. The following year I was elected and served as the Chairman of the ICCM South Eastern Branch. On 1st February this year I moved to Barnstaple to take up the post of Registrar at North Devon Crematorium, a lot to do but I and am enjoying the challenge immensely. In my leisure time I enjoy hill walking, motorcycling and restoring my classic car a 1963 Daimler V8 4 door saloon.

Session 8 Chair – Ian Quance, ICCM President 11.45 Innovation in the Face of Disaster: Dealing with the World’s Greatest Air Crash, Brian Parsons BA PhD Dip FD MBIE MBIFD AICCM, Funeral Service Journal, The R101 was the largest dirigible (airship) ever constructed. It left Cardington in Bedfordshire on 4 October 1930, but in the early hours of the next morning it crashed in northern France. Burial of the forty-eight who died took place in England six days later. At the time it was the first ever large scale air disaster. This presentation explores the innovations that help ensure the smooth handling of complex funeral arrangements whilst also meeting the needs of the bereaved.

Brian Parsons

Brian Parsons has worked in funeral service since 1982 and is now features editor of the Funeral Service Journal. 12.15 Key Note Address An Undertaker’s Journey, Barry Albin-Dyer JP OBE, F A Albin & Sons A journey through the life of Barry Albin-Dyer, his life experiences form a child growing up and living over the shop, famous funerals, repatriations, cemetery and crematoria experience leading up to the military work with the return of fallen troops from Iraq and Afghanistan in which Barry has been a leading light.

Barry Albin-Dyer Barry was born in Guy’s Hospital on 2nd February 1951 in London, England.

He was educated at Snowsfield School Bermondsey and then onto Bacon’s School/College where he became Head Boy. He continued his education with business studies at Central London

22 Polytechnic, now Westminster University and also studied Funeral Directing and Embalming Worldwide.

Barry is owner, Managing Director and Chairman of F A Albin & Son Funeral Directors incorporating Barry Albin & Sons, Albin International Repatriation, Albin & Hitchcock, The Albin- Dyer Bermondsey & Rotherhithe Foundation, The Albin Pre-Arranged Funeral Trust, The Albin- Dyer Memorial Garden and other associated businesses. He works with his two sons Simon and Jonathan who are both part owners and Directors of the above.

He is also Chairman of Albin International Repatriation Limited (previously Kenyon Repatriation Limited) working with The Ministry of Defence.

Barry has lived in Southwark, London all of his life and is a practising Catholic. He has two sons who work as Directors of the family business and has seven grandchildren and more to come.

He is a long term Justice of the Peace.

Barry is probably one of the most respected and well-known figures in the world of the funeral service. He is a bereavement counsellor, embalmer and owner of probably the largest single funeral home in the UK.

He is a much-requested speaker and consultant and served for two years as a very pro-active President and leader of the world Organisation of Funeral Service Operatives. FIAT/IFTA.

He is a keen sportsman and played football at semi-professional level, and played well into his 50’s. He is a Life President of Fisher Athletic Football Club and Vice President of Central London Polytechnic/Westminster University.

Workshops Education Matters with Stratford Business School Sue Gull and Marc Gisborne are on hand to help with any Diploma or education issues, and to offer advice and support Exclusive Rights of Burial with Dave McCarthy, ICCM Dave will take you through some unusual scenarios and provide advice on how best to deal with those awkward transfers Recycling of Plastics, David Brown, Agriplas David will explain how simple it is for authorities to adopt this innovative scheme to recycle plastics and therefore save money whilst reducing your impact on the environment.

23 Alphabetical List of Suppliers Ashdown Supplies KF 7 ATI Environnement SF BlueAV PB 6 Bradnam Joinery Ltd G 10 Cemetery Development Services G 20, 21,22 Chemsol Limited PB 2 Clear Skies Software G 5,6,7 Combustion Solutions Limited PB 3 Crawford Equipment Europe Ltd PB 4 Daisy Coffins KF 9 Deceased Online G 24 Edge Designs Limited KF 11 Enigma Business Services (UK) Ltd G 8,9 F G Marshall Ltd G 4 Facultatieve Technologies Ltd G 2,3 Fibrous Ltd G 18 Friends and Relations Limited G 12 Furnace Construction Cremators Limited KF 4, 5 Furnace Finance Ltd G 16 Granart KF 6 Groundforce Shorco PB 1 Hilton Cabinet Co Ltd SF 1 ICCM/BRAMM SF 10 IFZW Maintenance Ltd KF 10 Imagetek Systems Ltd G 14 Immortile G 11 Institute of Civil Funerals SF 4 J G Shelton & Co Ltd G 26 Manuscripti Ltd G 23 Next Generation Media KF 8 OrthoMetals BV G 25 Pear Technology Services KF 12 R Mortimer Barker Ltd G 1 Ramsay Project Management G16 Richard Smalley International Ltd G 17 RPS Health, Safety and Environmental KF 14 Soul Keepers Ltd SF 8 Teleshore Group PB 7 The Columbaria Company ECF 1 The Co-operative Funeralcare G 19 Townsweb Archiving PB 5 Triple E Ltd SF 3 True Image Ltd G 15 TTS Environmental Ltd SF 11 Vivedia Ltd G 13 Welters Organisation Worldwide KF 1,2,3 Wesley Music ECF 3 Westerleigh Group KF 13

24 Exhibitors by Stand No Event Centre Foyer ECF1 Columbaria Company ECF2 ICCM/BRAMM ECF3 Wesley Music The Grange G1 R Mortimer Barker Ltd G2, G3 Facultative Technologies Ltd G4 F G Marshall Ltd G5,6,7 Clear Skies Software G8,9 Enigma Business Services (UK) Ltd G10 Bradnam Joinery G11 Immortile G12 Friends and Relations G13 Vivedia Ltd G14 Imagetek Systems Ltd G15 True Image Ltd G16 Furnace Finance Ltd and Ramsay Project Management G17 Richard Smalley International Ltd G18 Fibrous Ltd G19 The Co-operative Funeralcare G20,21,22 Cemetery Development Services Ltd G23 Manuscripti Ltd G24 Deceased Online G25 OrthoMetals BV G26 J G Shelton & Co Ltd Kenilworth Foyer KF1,2,3 Welters Organisation Worldwide KF4,5 Furnace Construction Cremators Limited KF6 Granart Memorials KF7 Ashdown Supplies KF8 Next Generation Media KF9 Daisy Coffins KF10 IFZW Maintenance Ltd KF11 Edge Designs Ltd KF12 Pear Technology Services Ltd KF13 Westerleigh Group KF14 RPS Health, Safety and Environmental Pine Bar PB1 Groundforce Shorco PB2 Chemsol Limited PB3 Combustion Solutions Limited PB4 Crawford Equipment Europe Ltd PB5 Townsweb Archiving PB6 BlueAV PB7 Teleshore Group

25 Shakespeare Foyer SF1 Hilton Cabinet Co Ltd SF3 Triple E Ltd SF4 Institute of Civil Funerals SF8 Soul Keepers Ltd SF9 ATI Environnement SF10 ICCM/BRAMM SF11 TTS Environmental Ltd

26 Exhibition Plans NB Drawings are NOT TO SCALE and are for outline guidance only. Event Centre Foyer

Pine Bar

Stand No Company

ECF 1 The Columbaria Company

ECF 2 Conference Reception

ECF 3 Wesley Music

ECF 1

ECF 2

ECF 3

Balcony above the Event Centre Foyer

Main Entrance

PB 6

PB 1

PB 2

PB 3

PB 7

PB 4

PB 5

Stand No Company

PB 1 Groundforce Shorco

PB 2 Chemsol Limited

PB 3 Combustion Solutions Limited

PB 4 Crawford Equipment Europe Ltd

PB 5 Townsweb Archiving

PB 6 BlueAV

PB 7 Teleshore Group

Drin

ks/Lun

ch Statio

n

27 Kenilworth Foyer

Stand No Company

KF 1 Welters Organisation Worldwide

KF 2 Welters Organisation Worldwide

KF 3 Welters Organisation Worldwide

KF 4 Furnace Construction Cremators Limited

KF 5 Furnace Construction Cremators Limited

KF 6 Granart

KF 7 Ashdown Supplies

KF 8 Next Generation Media

KF 9 Daisy Coffins

KF 10 IFZW Maintenance Ltd

KF 11 Edge Designs Ltd

KF 12 Pear Technology Services Ltd

KF 13 Westerleigh Group

KF 14 RPS Health, Safety and Environmental

KF 2

KF 14 KF 13 KF 12 KF 11 KF 10

KF 4

KF 5

KF 6

KF 7

KF 1

KF 9

KF 8 KF 3

28 The Grange

Stand No Company Stand No Company

G 1 R Mortimer Barker G 14 Imagetek Systems Ltd

G2 Facultatieve Technologies Ltd G 15 True Image Ltd

G 3 Facultatieve Technologies Ltd G 16 Furnace Finance Ltd/Ramsay Project Management

G 4 F G Marshall Ltd G 17 Richard Smalley International Ltd

G 5 Clear Skies Software G 18 Fibrous Ltd

G 6 Clear Skies Software G 19 The Co-operative Funeralcare

G 7 Clear Skies Software G 20 Cemetery Development Services Ltd

G 8 Enigma Business Services (UK) Ltd G 21 Cemetery Development Services Ltd

G 9 Enigma Business Services (UK) Ltd G 22 Cemetery Development Services Ltd

G 10 Bradnam Joinery G 23 Manuscripti Ltd

G 11 Immortile G 24 Deceased Online

G 12 Friends and Relations Limited G 25 OrthoMetals BV

G 13 Vivedia Ltd G 26 J G Shelton & Co Ltd

G 1

G 16

G 15

G 19

G 18

G 20 G 21

G 26 G 25 G 24 G 23

G 17

G 22

G 14

G 2 G 3 G 4 G 5 G 6 G 7 G 8 G 9

G 10

G 11

G 13

G 12

Drinks/Lunch Station

29 Shakespeare Foyer

Stand No Company

SF1 Hilton Cabinet Co Ltd

SF 3 Triple E Ltd

SF 4 Institute of Civil Funerals

SF 8 Soul Keepers Ltd

SF 9 ATI Environnement

SF 10 ICCM/BRAMM

SF 11 TTS Environmental Ltd

1 6 2 3

4 5

7

8 9 10 11

Up to Events Centre Foyer

Drinks/Lunch Station

41

Exhibitors Information

Ashdown Supplies KF 7 Pennyowen Lampool Corner Maresfield East Sussex TN22 3DP Tel: 01825 712876 Email: mackay@ashdown-supplies.co.uk Representatives: Lalla Mackay Ashdown Supplies is a small family run company now in our 15th year of trading. We supply all aspects of sundries to the cemeteries and crematoria of the UK from Urns to Grass Matting. We pride ourselves on our personal and reliable service and on the fact we are the first company to be selling more Flat Pack Bio-Degradable Ash Boxes than Plastic Urns to the industry. We look forward to seeing you at our stand where there will be a free sample. ATI Environnement SF 9 1 rue de la Metairie Neuve 4520 Champoulet France Tel: 0033 238292925 Email: Website: www.ati-incinerateurs.com Representatives: Nabil Laqtaibi ATI-Muller, Company created by founder, Maurice MULLER in 1930, specialises in Cremation with several references....: Roanne (France, 42), Bordaux (France, 33), Martigues (France 13), Perpignan (France, 66), Avignon (France, 84) BlueAV PB 6 Units 1 and 2 84 Bargates Christchurch Dorset BH23 1QL Tel: 01202 474373 Email: blue@blueav.com Website: www.blueav.com Representatives: Blue Donnebaer BlueAV has further expanded in the fields of manufacture and installation for the cemetery and crematorium chapel market. Bespoke audio systems, conventional induction loop and infra red solutions for the hearing impaired, projector and screen set-ups and plasma monitors have all been specified, installed and maintained to the highest of standards. The M-Power Lectern in oak was launched last year and continues to be a success but the market demanded even more options. We

30

42

are now able to offer further options in connectivity and bespoke solutions to site specific requirements. 2009 has seen BlueAV add the Doughty 'SixTrack' curtain system to the range of products offered. We are now able to specify, install and maintain the robust and professional standard of velvet and velour drapes on either powered or hand operated track systems. With their proven records in the theatre, the 'SixTrack' system is an industrial strength product which has been developed to provide an artistic solution in the most demanding situations. Bradnam Joinery Ltd G 10 17 Rookwood Way Haverhill Suffolk CB9 8PB Tel: 01440 761404 Email: info@bradnamjoinery.co.uk Website: www.bradnamjoinery.co.uk Representatives: Andrew Bloomer Founded by the Bradnam family in Haverhill, Suffolk in 1908, the company is now one of the leading coffin and casket manufacturers in the UK. The company prides itself on its authentic traditional craftsmanship and continues to be at the forefront of quality and service innovation. Cemetery Development Services G 20, 21,22 The Old Farmhouse Haynes West End Haynes Bedford MK45 3RD Tel: 01234 749845 Email: info@cem-dev.co.uk Website: www.cem-dev.co.uk Representatives: Justin Smith, John Prentis CDSL are the UK's largest cemetery design and development company with over 120 Environment Agency feasibility studies and 30 cemetery designs undertaken to date. We are now extending our service range into product design and manufacture with a range of burial chambers and mausoleum products as well as bespoke design services for crematoria and cemeteries. CDSL have a dedicated team of qualified professionals keen to help you with your cemetery needs. Chemsol Limited PB 2 Modish Works Nursery Lane Sheffield S3 8HG Tel: 0114 275 3534 Email: info@chemsol-limited.com Website: www.chemsol-limited.com Representatives: Simon Chappell, John Hunter

31

43

Chemsol specialise in supplying a wide range of chemicals, consumables and equipment to various industry areas. Our customer care, experience and quality products have enabled us to provide solutions to customer requirements and maintain long lasting partnerships. Clear Skies Software G 5,6,7 Chace Farm The Warren Ashstead Surrey KT21 2SH Tel: 0870 240 2217 Email: martin@cssmail.biz Website: www.clearskiessoftware.com Representatives: Martin Caxton, Susanne Jaworski Clear Skies Software provides a comprehensive range of computer systems for the administration of crematoria and cemeteries. The systems include telephone and internet booking systems, internet geneaology systems, mapping and memorial risk assessment (including Palm/PDA systems). Clear Skies software also provides scanning, data entry and coffin lowering systems. Combustion Solutions Limited PB 3 Suite G3 Evans Business Centre Moncton Road Wakefield WF2 7AS Tel: 01924 888158 Email: ptj@combustionsolutions.co.uk Website: www.combustionsolutions.com Representatives: Arthur Dobbin, Andrew Hamer, Peter James Suppliers of Planned Preventative Maintenance contracts. Also sole representative for DFW Europe BV in UK and Eire. Crawford Equipment Europe Ltd PB 4 Old Dairy Theale Farm Lyons Road Slinfold Horsham RH13 0QS Tel: 01403 790271 Email: steve.underwood@mac.com Representatives: Steve Underwood, Jim Stabler Crawford Equipment Europe is an independent UK company established in partnership with Crawford Industrial Group in the USA. Crawford has a world-wide reputation in producing a broad range of pollution management equipment for over thirty years. Together, we have a proven track

32

44

record in the design, manufacture, installation and in-service support of cremators and mercury abatement equipment. We have established a solid position in the UK in supplying cremators that deliver simple, reliable, high capacity and cost efficient operation. Now we are introducing into the UK our mercury abatement equipment that ensures a cost effective solution to PG5/2(04) requirements. For further information please contact Steve Underwood. Daisy Coffins KF 9 10 Babbage Road Totnes Devon TQ9 5JA Tel: 01803 865437 Email: info@daisycoffins.com Website: www.daisycoffins.com Representatives: Alex Cooper

Daisy coffins are the natural individual alternative to the traditional style coffin. Designed with beauty and strength in mind, Daisy coffins combine sophistication with quality. Hand crafted and environmentally friendly, the coffins offer a dignified and unique solution made from 100% natural products. We supply natural, biodegradable coffins and caskets, all hand-crafted from banana leaf and water hyacinth. We also stock an extensive range of wooden, ceramic and leaf urns. Your customised engraving plate can be added to any item.

Deceased Online G 24 20 Davigdor Road Hove East Sussex BN3 1TT Tel: 01273 207203 Email: info@deceasedonline.com Website: www.deceasedonline.com Representatives: John Evans Deceased Online, launched publicly in 2009, has a wide range of burial and cremation authorities' data from across the UK on its growing database website. Not only does it enable authorities to preserve records digitally - providing easy access to staff and the local community - it also efficiently generates new revenue 24/7 from thousands of online users worldwide. Start-up costs to get records online can be deferred against revenue and the website can work with most computerised admin systems in the market. Gower Consultants, one of the leading suppliers of bereavement services specialist admin systems, are also represented on the stand. Edge Designs Limited KF 11 Enterprise House Courtaulds Way Coventry CV6 5NX Tel: 024 7666 7337 Email: webinfo@edgedesigns.co.uk

33

45

Website: www.edgedesigns.co.uk Representatives: Jonathan Smith, Chris Edge Epitaph is a comprehensive cemetery and crematorium administration system, developed by Edge Designs Limited. It was launched in 2005 and now has over 50 clients. These are a mix of council and commercial users. Epitaph provides management of diaries, bookings, burials, cremations, memorials, finance and mapping. Existing data can be migrated and scanned images linked. It can be used online or onsite and is payable by an annual charge. Online use means that the system can be accessed from any PC with a broadband connection or mobile device with 3G connection. This enables data security, business continuity and flexible working. Enigma Business Services (UK) Ltd G 8,9 c/o Head Office 42 Aitken Street Accrington Lancashire BB5 6AX Tel: 01254 238058 Email: sales@enigma-businessservices.co.uk Website: www.enigma-businessservices.co.uk Representatives: Lynda Durston, Keith Wingrove Enigma Business Services (UK) Ltd are suppliers of high quality Bronze Memorial Plaques along with supplying cemetery and crematorium memorial supplies and caskets. We have a wide range of products on our stand and can also offer rebinding and the supply of new registers and books. We can also offer back data entry directly onto Clear Skies own BACAS program and scanning of your registers for conversion again directly onto BACAS. If you can, visit us on stands G8 and G9 (or contact us on 01254 238059) and we will happily discuss your requirement. F G Marshall Ltd G 4 New Place Park Road Banstead SM7 3EH Tel: 01737 357123 Email: office@fgmarshall.com Website: www.fgmarshall.com Representatives: Roger Mowbrey, Richard Marshall Books of Remembrance, calligraphy and associated artwork. Visual Reference System, display cabinets, leather panel schemes. Stone tableture. Certificates, scrolls, registers, rebinds and repairs. Tel 01737 357123. Fax 01737 373880. Facultatieve Technologies Ltd G 2,3 Moor Road Leeds West Yorkshire LS10 2DD

34

46

Tel: 0113 276 8888 Email: info@facultatieve-technologies. co .uk Website: www. facultatieve-technologies. co .uk Representatives: Tony Brookes, Jim Nichol, Steve Telford, Henry Keizer Facultatieve Technologies are designers, manufacturers and installers of cremators and mercury abatement systems plus a full range of ancillary equipment including coffin loading machines, cremulators, foetal remains cremators etc. Facultatieve Technologies are also able to offer emission testing, mechanical and electrical repairs, computer upgrades and a spares service to all makes and models of cremator, together with all aspects of routine maintenance and repairs. Facultatieve Technologies, being a member of 'the Facultatieve Group' with over 130 years of experience in cremation, is an international market leader in design, construction and maintenance of cremators and incinerators. Our products meet the most stringent environmental legislation so we can supply reliable and fully automated equipment worldwide. Fibrous Ltd G 18 Unit A Haigh Avenue Whitehill Industrial Estate Stockport SK4 1NU Tel: 0845 450 8935 Email: info@fibrous.com Website: www.fibrous.com Representatives: Gemma Baty, Barbara Bary, Gayle Baty Fibrous Ltd has been supplying the funeral and crematoria industry for over sixty years. This year Barbara Baty, Gemma Baty and Gayle Baty will be exhibiting a range of new and exciting products at the ICCM Conference and Exhibition. Please come over and say hello. Friends and Relations Limited G 12 The Old Granary Malpas Road Truro Cornwall TR1 1QH Tel: 01872 226800 Email: julie@friendsandrelations.com Website: www.friendsandrelations.com Representatives: Jonathan Haward, Julie Pentecost Friends and Relations Online Memorial Books. Three years ago the team at Friends and Relations pioneered and launched bespoke online memorial books which have been adopted by charities and organisations large and small up and down the country. The books which are branded to an individual Company's livery not only provide comfort and support to the bereaved but also generate significant goodwill for the organisations using them, as well as the potential to generate income. For more information come and visit our stand or contact us by one of the following methods.

35

47

Furnace Construction Cremators Limited KF 4, 5 Newton Moor Industrial Estate Hyde Cheshire SK14 4LF Tel: 0161 368 8419 Email: sales@furnace-construction.co.uk Website: www.furnace-construction.co.uk Representatives: Ray Cherry, Ronald Munton Furnace Construction Cremators Limited, established in 1967, has now merged with Matthews International of the USA bringing to the marketplace a stronger organisation. We can supply 'Joule' cremators, ash processors, mercury abatement systems (bed or spray type to suit the client's needs). Financial packages can also be offered. Come and meet us on stands KF4 and KF5. Furnace Finance Ltd G 16 AWI Business Centre Cothey Way Ryde Isle of Wight PO33 1QT Tel: 01983 615389 Email: steve@furnacefinance.co.uk Website: www.furnacefinance.co.uk Representatives: Steve Sheridan Furnace Finance can supply capital for crematorium equipment, refurbishment or the entire crematorium project. Public or private sector. We aim to understand your business and strive to offer a comprehensive service always tailored to suit individual circumstances. Granart KF 6 Windy Walls Farm Ashbourne Lane Chapel-en-le-Frith High Peak SK23 9UF Tel: 01298 814899 Email: bill_granart@yahoo.co.uk Website: www.granart.co.uk Representatives: Oliver Stevenson, Bill Stevenson Suppliers of memorials to cemeteries and crematoria.

36

48

Groundforce Shorco PB 1 Central House Beckwith Knowle Otley Road Harrogate North Yorkshire HG3 1UD Tel: 01423 852295 Email: groundforce@vpplc.com Website: www.gravshore.co.uk Representatives: Michelle Kirtlan Groundforce Gravshore is the UK's leading supplier of Excavation Support Systems. Gravshore is easy to use and is designed to support any excavated grave. A wide range of different shaped and sized units are available including a bespoke service for units built to your own individual specification. We also offer an extensive selection of associated products such as installation kits, end support units, water pumps, artificial turf and spoil boxes. We are dedicated to providing our customers with the highest quality of service and offer technical support, advice, training, service and repairs. Hilton Cabinet Co Ltd SF 1 Hilton Studio Pouk Lane Lichfield WS14 0EU Tel: 01543 372326 Email: Website: www.hilton-studio.co.uk Representatives: Stephen Foley HILTON STUDIO: A centre of excellence for Book of Remembrance Crafts, Bookbinding, Calligraphy, Illustration and Illuminating, together with a well developed range of supplementary memorial and commemorative products. Bespoke cabinet design and supply, handmade by traditional cabinet makers, with fire and intrusion resistant features where required. Indoor and outdoor memorial plaque systems. IFZW Maintenance Ltd KF 10 34 Ickwell Road Northill Beds SG18 9AB Tel: 01767 626148 Email: info@ifzw.co.uk Website: www.ifzw.co.uk Representatives: Kim Stopher, Barbara Fink, Anita Rosenowski, Danny Heinrich IFZW Maintenance Ltd is the UK representative of IFZW GmbH & Co KG, Germany’s leading manufacturer of clean cremation systems. IFZW is a specialist supplier of clean cremation systems, having provided over 100 such systems, mainly to sites in Germany and neighbouring countries since

37

49

1995. A thorough commitment to quality means that our equipment is designed and built to the highest standards. Our planned preventative maintenance regime ensures that our customers enjoy the highest standards of reliability. The product range includes coffin charging systems, ash processing equipment, and we can offer a turnkey design and build service for new crematoria. Imagetek Systems Ltd G 14 1 Gloucester Court Heathpark Honiton Devon EX14 1SJ Tel: 01404 548948 Email: jhall@imageteksystems.co.uk Website: www.imageteksystems.co.uk Representatives: John Hall, Julian Hall, Hugo Grimes Imagetek offers: Digital imaging services (both scanning and photographic) for commerical and historic source documents including books, leases, maps, wills, photographs and microfilm. Digitisation carried out either at our secure scanning centre or at clients' premises by our mobile professional photographic service. Proven software for effective viewing and use of the resultant images in the Cemetery/Crematorium environment. Support for data transcription or web-related projects, including linkage to clients' existing systems. An innovative and cooperative approach to all aspects of digitisation. To learn more about what we have done for our clients and discuss what we might be able to do for you, please visit us on stand G14. Immortile G 11 Unit 4 Salisbury House Salisbury Road Newton Abbot Devon TQ12 2DF Tel: 01626 366330 Email: enquiries@immortile.com; contact@memory button.co.uk Website: www.immortile.com; www.memorybutton.co.uk Representatives: Julian Dakowski Ceramic Sculpture Photographs. Specially selected glazes enhance the monochromatic image which is vitrified and weatherproof. No insert, overly or transfer is used resulting in no deterioration of the image. Stud extensions are supplied to secure the plaque on to the stone. We also supply Ceramic Sculpture Photographs and our NEW UNIQUE Wooden Sculpture Photograph, embedded in high quality wooden 'memory boxes'.

38

50

Institute of Civil Funerals SF 4 Suite 1 The High Oak Business Centre Porters Lodge Collett Road Ware SG12 7LY Tel: 01920 898156 Email: info@iocf.org.uk Website: www.iocf.org.uk Representatives: Krysia Neizgoda A Civil Funeral is defined as: A funeral which is driven by the wishes, beliefs and values of the deceased and their family, not by the beliefs or ideology of the person conducting the funeral. The Institute of Civil Funerals is a non profit making organisation, representing Civil Funeral Celebrants and promoting Civil Funerals. J G Shelton & Co Ltd G 26 Chace Farm The Warren Ashtead Surrey KT21 2SH Tel: 01372 278422 Email: info@jg-shelton.co.uk Website: www.jg-shelton.co.uk Representatives: Paul Shelton J G Shelton & Co Ltd were established in 1963 to provide a comprehensive service to crematorium operators covering cremators and all associated equipment. The company is still privately owned, ISO9001 quality assured since 1996, and fulfilling the needs of its customers in the UK and the global market. We produce integrated cremation systems with compliant cremators and mercury abatement filtration systems tailored to your individual needs utilising existing and proven technology, designed for reliable and consistent performance, satisfying all environmental regulations. Our project management and design staff have the specialist knowledge and experience of many years within the industry to provide the total solution to your needs. A complete service, including new cremator installations, upgrading and refurbishment, automated and manual charging machines, ash processors, full emission measuring and data recording systems, refractory repairs and renewals, service and maintenance and consultancy. Manuscripti Ltd G 23 SATRA Innovation Park Rockingham Road Kettering Northants NN16 9JH Tel: 01536 414680 Email: sales@manuscripti.com

39

51

Website: www.manuscripti.com Representatives: Gene Crosby A leading data management specialist, Manuscripti provides a complete turn-key service for scanning, digitising and preserving books, maps and fragile documents of all ages and sizes. We work extensively with local government and public bodies as well as commercial organisations and provide full project management guaranteeing quality and accuracy. We pride ourselves on consistent high quality and accuracy and can provide references from over 130 local authorities where we have successfully completed various projects. Next Generation Media KF 8 Unit 8 Skyways Commercial Campus Amy Johnson Way Blackpool Business Park Blackpool FY4 3RS Tel: 0844 2485363 Email: info@nextgenerationmedia.co.uk Website: www.ngmdisplay.co.uk Representatives: Barney Woolcock Next Generation Media are a bespoke fully managed marketing solutions provider, with 75% UK coverage working with the Registration Service. NGM offer to produce free of charge publications for Bereavement Services and crematoria which will serve as an important tool in the communication process at a difficult time for the next of kin to the bereaved. The guides will outline your services to them, with an overview to who you are, how you can help, what they need to do next, and outline the probate process in a clear and understandable format. All guides are made available for website publication using state of the art e-book software. For more details and a live demonstration visit our stand K8 in the Kenilworth Foyer. OrthoMetals BV G 25 Mr R Verberne Steenbergen 13 Zuidwolde The Netherlands 7921 BV Tel: +31643066196 Email: contact@orthometals.nl Website: www.orthmetals.eu Representatives: Ruud Verberne, William Gabriels We recycle to save our environment. The efficient re-use of materials conserves energy and saves our environment. Recycling is the way of the future. We welcome you to take part in our green solution. All metals remaining after cremation are disposed of in the most suitable manner to reduce the impact on our environment. This will include the sensitive recycling of orthopaedic implants and metal residues in compliance with existing laws. Periodically, we collect the recovered metals and take them to a central point for recycling. We provide the logistics to collect and transport all metal remains and orthopaedic implants, free of charge.

40

52

Pear Technology Services KF 12 Unit 31, Broadmarsh Business Centre Harts Farm Way Havant Hants PO9 1HS Tel: 02392 499689 Email: info@peartechnology.co.uk Website: www.peartechnology.co.uk Representatives: Chris Makin, Karishma Sodha We create digital maps of existing cemetery layouts. Our maps remain crystal clear at high magnification whereas those that have been scanned and re-touched become indistinct. This enables a map of just a small part of the cemetery to be produced and it will remain completely sharp. We produce crisp modern maps from the poorest existing material and the maps can be updated using our PT-Mapper software. The digital maps can be linked to existing cemetery management systems, Access and Excel spreadsheets through our MapLink software. For further information please visit our website www.peartechnology.co.uk or email us on info@peartechnology.co.uk R Mortimer Barker Ltd G 1 Bridge Famhouse Bridge Farm Close Grove Wantage Oxon OX12 7QF Tel: 01235 510033 Email: Website: Representatives: Roger Barker Innovative cemetery products. Ramsay Project Management G16 Delta House Carmondean Centre South Livingston West Lothian EH54 8PT Tel: 0845 644 5485 Email: mstreet@ramsayconsulting.co.uk Website: www.ramsayprojectmanagement.co.uk Representatives: Martin Street Ramsay Project Management is an independent construction consultancy advising public sector operators throughout the UK on the most appropriate cremator replacement and abatement installation to suit their specific needs, and the appropriate construction enabling works required.

41

53

We provide full project support from initial feasibility through to planning and management of the installation including all contracts, surveying and building works - within budget, to agreed timescales and ensuring compliance with all required legislation. Should you require assistance to select, purchase and install new plant and would like to talk through your proposed project - independently and without obligation, please contact Martin Street, Managing Director. Richard Smalley International Ltd G 17 Pine Lodge Nantyr Road Glyn Ceiriog Llangollen LL20 7NG Tel: 01691 71802 Email: info@richardsmalleyinternational.co.uk Website: www.richardsmalleyinternational.co.uk Representatives: Richard Smalley Richard Smalley International Ltd, manufacturers of the Richard Smalley 430 gravedigger, the fruit of more than 40 years experience in the design and manufacture of purpose designed gravedigging machines. Well renowned for their long life, ease of maintenance and well thought out design, combining driver comfort with cost efficient working these machines are in use throughout the UK. Please telephone for a demonstration. RPS Health, Safety and Environmental KF 14 Grafton Bulding Caswell Science and Technology Park Caswell Towcester Northamptonshire NN12 8EQ Tel: 01327 811711 Email: rpsmp@rpsgroup.com Website: www.rpsgroup.com Representatives: Matthew Sumner RPS Group Plc is an international consultancy providing advice upon the natural resources, land and property, the management of the environment and the health and safety of people. The group has over 3750 employees at over 60 office locations throughout the world. RPS provides an MCERTS Accredited Stack Emissions Monitoring service throughout the UK. RPS is recognised as one of Europe's leading test houses in the air emissions market, providing our customers with wide-ranging testing and consultancy services. RPS provide the following service -

MCERTS Accredited Stack Emissions Monitoring.

MCERTS Accredited site monitoring teams.

UKAS Accredited in-house laboratory. Monitoring carried out in compliance with your Permit and PG Note 5/2(04). Experienced in monitoring a wide range of Crematoria. Testing carried out discretely and considerately. Flexibility and capability to assist with additional monitoring requirements.

42

54

Soul Keepers Ltd SF 8 Unit 5 Saville Road Industrial Park Castleford West Yorkshire WF10 1PE Tel: 01977 556599 Email: Website: Representatives: Darren Robbins, Lee Horner, Geoff Swift Soul Keepers is a company that offers a wide selection of memorial stones crafted in acrylic. The range has been patented and our anchor system provides a solid, safe and effective installation process. Our creation has been developed using professional fabrication skills and we offer a more economical alternative to other products currently on the market. My desire is to promote a training programme to county council officials to be filtered to employees at local level. Teleshore Group PB 7 Unit 3 Llanhilleth Ind Est Llanhilleth Gwent NP13 2RX Tel: 01495 212232 Email: info@teleshore.com Website: www.teleshore.com Representatives: Peter Smith, Jim Thomson What's New for 2010-2011? New solutions for shallow and forensic burials. New lightweight burial chambers for Muslim adult and child interment. These new and exciting additions compliment our expanding range of grave shoring, cemetery products and accessories. Ask about our new range of Gemini products and some of our dynamic business ideas to help you! Memsafe are offering long term solutions for all of your memorial concerns, be it repair or reinstatement, surveys, risk assessments, memorial cleaning. Innovation from Teleshore Group.

43

The Columbaria Company ECF 1 59 New Cleveland Street Hull East Yorkshire HU8 7HB Tel: 01482 387468 Email: columbaria@odlings.co.uk Website: www.columbaria.co.uk Representatives: Peter Roper, Stephanie Pearson

Our new 40 page brochure is now available along with our new children/babies/woodland memorial brochure. Please visit our website at www.columbaria.co.uk.

The Co-operative Funeralcare G 19 1st Floor Hanover Building Hanover Street Manchester M60 0AD Representatives: Colin Rickman, Alison Close, Robert Carmichael, Harry Tosh, Glynn Jones

The Co-operative Crematoria and Cemeteries is a division of the Co-operative Funeralcare and is part of the Co-operative Group which is owned by its members and works in accordance with a set of Cooperative ethical values including honesty, social responsibility and caring for others. We currently operate Crematoria and Woodland burial grounds throughout the UK and are looking to acquire crematoria and cemeteries to manage or to work in partnership with local authorities and other organisations. Enquiries in the first instance should be directed to Alison Close, Head of Strategy and Development Tel 0161 202 8113, Mob 07753 929450, Email: alison.close@co-operative.coop. Colin Rickman, UK Business Development Manager, Tel 07753 929898, Email: colin.rickman@letsco-operate.com.

Townsweb Archiving PB 5 Unit 6, Rothwell Grange Court Rothwell Road Kettering Northants NN16 8FB Tel: 01536 713834 Email: enquiries@townswebarchiving.com Website: www.townswebarchiving.com Representatives: Paul Sugden, Karon Smith

TownsWeb Archiving are experts in Scanning & Software Solutions for Bereavement Services.

REGISTERS: We will come to YOUR premises to scan all of your cemetery and cremation registers.

TRANSCRIPTION: We will transcribe your records from your registers and build a database which links through to your scanned images using our Book Viewing Software. Visit our stand to see a demo.

WEB: We will provide web access to your records and images along with optional methods to charge the public for this service. See http://www2.kingston.gov.uk/GraveRecords/.

44

44 ADMIN. SYSTEM: We have two unique, low-cost, web enabled, full administration packages. Chronicle Lite for low-volume administration and Chronicle Pro for higher-volume administration.

Triple E Ltd SF 3 16 Airport Industrial Estate Main Road Biggin Hill Kent TN16 3BW Tel: 01959 570333 Email: info@3-EEE.com Website: www.3-EEE.com Representatives: Scott Foster

Curtain tracks with battery back-up and remote controls. info@3-EEE.com www.3-EEE.com True Image Ltd G 15 31 Bell Street Reigate Surrey RH2 7AD Tel: 01737 223307 Email: admin@trueimageltd.com Website: www.trueimageltd.com Representatives: Peter Jones

True Image Ltd are the sole distributors in the UK and Ireland for the 'Biondan' bronze memorial range. Including statues, vases, frames, lettering, Crucifix and eternal lamps. The company specilaises in the supply of crematoria with a large selection of wall fix vases and lamps. Many popular items are stocked in the UK, other items are three to four weeks delivery from Italy. There is a master catalogue showing the complete range plus a glossary colour 'give away' leaflet with the most popular stock items. A photo ceramic service is also available through the Biondan factory in Verona.

TTS Environmental Ltd SF 11 Thornhouse Business Centre 30 Ballot Road Irvine Ayrshire KA12 0HW Tel: 01294 313561 Website: www.ttsenviron.com Representatives: Iain Thomson

TTS Envrionmental Ltd specialise in environmental emissions monitoring. Our dedicated Mcerts accredited staff deliver a comprehensive range of professional and technical services to our UK wide client base. Our services include the monitoring of hydrogen chloride, particulate matter, organic compounds and combustion gases. For more information please come and see us or contact Iain Thomson on 07748 607725 or visit our website www.ttsenviron.com.

45

45 Vivedia Ltd G 13 Unit 1 President Buildings Saville Street East Sheffield S4 7UQ Tel: 0203 009 0700 Email: info@vivedia.net Website: www.vivedia.co.uk Representatives: Richard Spencer, Paul Waring

Vivedia, working in conjunction with BlueAV, provide the one stop solution for Audio Systems, Video Streaming, Video Screens and Technical Support services. Music Engine - computer-controlled music system, now containing over 60,000 high-quality tracks, including popular music, hymns, organ music (by Kevin Mayhew) and multi-cultural music, all played via a user-friendly interface. Life's Big Moments - live video streaming and CCTV system delivering multiple high-quality video feeds, via a secure, easy-to-use web site controlled by the crematorium, allowing worldwide access to friends and family. Vivedia: value for money, quality products, reliable service.

Welters Organisation Worldwide KF 1,2,3 PO Box 159 Carlisle Cumbria CA2 5BG Tel: 0870 2416422 Email: admin@welters-worldwide.com Website: www.welters-worldwide.com Representatives: Keith Welters

Over twenty years experience in design, manufacture and installation of Cemeteries and Cemetery systems under the Cemetery Village livery. Full service range provided by directly employed, trained and managed workforce. Single supply status embraces the Welters funeral experienceTM. Providing a full range of 'hands on' services including professional degisn, legal, marketing, public relations, manufacture, installation, landscape and drainage, environmental water mass and movement schemes. 24/7 cemetery support services and tablet inscription. Welters systems - interment and exhumation support, health and safety management and contracting, trade guild training programmes and support and ground maintenance services. Vault and mausoleum construction. Designers and innovators providing partnership programmes for joint participation schemes including Cemetery acquisition, development and management.

Wesley Music ECF 3 Solace House Sterling Court Loddington Kettering Northamptonshire NN14 1RZ

Tel: 01536 714081 Email: info@wesleymusic.co.uk Website: www.wesleymusic.co.uk Representatives: Alan Jeffrey, Mort Jarvis

46 46

46 Established specifically to provide a highly specialised music service to the bereavement community, Wesley Music make available a unique library of recordings and other music for use in crematoria. This music is then held on and played through the bespoke Wesley Music on-line computer-controlled music system installed at the crematorium. With our extensive knowledge of and access to all types of recorded music, we have become the one-stop music solution to our clients - "if it's available, we'll provide it"! Recent additions to the services offered include the acclaimed Webcasting of services, and our integrated multi-media viewing facilities. At Wesley Music we take immense pride in the special relationship enjoyed with each and every one of our customers, and we dedicate ourselves to the continued development of new products that help accommodate the constantly changing wishes and preferences of bereaving families. New for 2010: the Wesley Music digital signage system - the modern way to display service times! And the revised WM backup device and player.

Westerleigh Group KF 13 Chapel View Westerleigh Road Westerleigh Bristol BS37 8QP Tel: 0117 937 1050 Email: info@westerleighgroup.co.uk Website: www.westerleighgroup.co.uk Representatives: Richard Evans

Westerleigh Group are the leading developer and operator of crematoria and cemeteries in the UK, caring for over 15,000 funerals a year. We work extensively with an increasing number of prominent local authorities who are seeking brighter solutions to help manage the transformation of their cemeteries and crematoria. We have proven expertise and have established a reputation for creating beautifully landscaped, high quality and peaceful facilities with service to the bereaved at their heart. Our core objective is to deliver the highest possible standards of care.

47

47 Notes

48

48

49