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Innovation in Asset Facilities Management
Stan Mitchell, CEO KEY Facilities Management International
NAFAM 2018 Kuala Lumpur, Malaysia
Introductions
Stan Mitchell, FBIFM, FRICS, IEng CEO of Key Facilities Management International Chair BSI Facilities Management Committee Chair ISO TC 267 Facility Management [email protected] stan-linkedin
© Copyright KEY Facilities Management International Limited 1990-2018 all rights reserved.
© Copyright KEY Facilities Management International Limited 1990-2018 all rights reserved.
Some of our client list & sectors:
Introductions – Key Facilities Management • Established 1990.
• Longest-established ‘True FM’ company in the UK
• Track record as good as any, better than most!
• Contributed pro-rata more than any other business to development of FM as a Strategic Professional Discipline
• Involved in the establishment and development of BIFM, Global FM, BSI FM Committee, ISO FM Committee
• Operating worldwide, supporting organisations large and small, public and private
• Responsible for many innovations that are now industry norms, including the ‘evergreen’ contracts.
• First UK FM company to achieve ‘Investor in People’ Award.
Innovation – what does that mean?
Innovation means
creating value from ideas. Prof John Bessant
© Copyright KEY Facilities Management International Limited 1990-2018 all rights reserved.
Facilities Management – what does that mean?
“Organizational function which integrates people, place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business”
© Copyright KEY Facilities Management International Limited 1990-2018 all rights reserved.
© Copyright ISO 41011: 2017 Facility Management – Vocabulary. All rights reserved
Industrial
Revolution 1
Mechanical
Production
1784:
1st Mechanical
Loom
Industrial
Revolution 2
Mass
Production
1908
Model T Ford
Industrial
Revolution 3
Automated
Production
1969:
First
Programmable
Logic Controller
Industrial
Revolution 4
Standardisation
(& Digitisation!)
1800 1900 2000 To The
Future
© Copyright KEY Facilities Management International Limited 1990-2018.
All rights reserved.
Innovation Revolution - Now!
Innovation - ISO Facilities Management Standards
ISO 41011: Facility Management -- vocabulary
ISO 41012: Facility management -- Guidance on strategic sourcing and the development of agreements
ISO/TR 41013: Facility management -- Scope, key concepts and benefits
ISO 41001: FM management systems --requirements with guidance for use
© Copyright KEY Facilities Management International Limited 1990-2018. All rights reserved.
Innovation – Professional Sourcing & Agreements
Would you procure employees the same way as you procure FM? ISO 41012 provides Understanding of:
• Whole Life approach
• Partnership approach!
• Necessary elements to prepare and implement successful facilities service agreements
• How standards support FM organisations to define service delivery, set expectations and measure performance
© Copyright KEY Facilities Management International Limited 1990-2018. All rights reserved.
Innovation – where the Idea adds Value
© Copyright KEY Facilities Management International Limited 1990-2018 all rights reserved.
William Thomson 1st Baron Kelvin (1824 – 1907)
TO MEASURE IS TO KNOW
“If you cannot measure it, you cannot improve it.”
Demand Organisation
FM Organisation
FM Strategy
FM Policy
FM Plans
Implement
Measure
Improve
ACT
PLAN
DO
CHECK
Core Business Strategy
Leadership
Context
Planning
Support
Operations
Performance
Improvement
© Copyright ISO 41011:2017
© Copyright KEY Facilities Management International Limited 1990-2018.
All rights reserved.
Innovation - Template for an Optimal FM Regime
Smart Control Systems
♦ Middle East 11th floor Office Facility
Management Technologies
& Site Visualisation
Critical Asset Monitoring
♦ Support/Operations: service delivery and data-gathering consistency
Utilisation &
Environmental Analysis
Case Study – Information
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All rights reserved.
♦ 19 locations
♦ 16 countries
♦ Performance: Automated real-time data analyses and system reporting
© Copyright KEY Facilities Management International Limited 1990-2018.
All rights reserved.
Case Study – Analysis
Temperature over time (Athens)
© Copyright KEY Facilities Management International Limited 1990-2018.
All rights reserved.
Innovation – Knowledge
Innovation – Demonstrable Results
•Energy Efficiencies – 65%
•Cooling Efficiencies – 38%
•Space Utilisation Efficiencies – 10%
•Work Organisational Efficiencies
•Enhanced Environmental Conditions and Efficiencies
© Copyright KEY Facilities Management International Limited 1990-2018 all rights reserved.
Innovation Asset Facilities Management - Conclusions
•Standardisation – provides us with a platform representing international ‘good practice’
•Digitisation provides us with the ‘measures to improve’
•Facilities Management is:
Innovation in Asset Facilities Management
© Copyright KEY Facilities Management International Limited 1990-2018 all rights reserved.
