Insert SSC logo 0.51”, width 2.84” EYE ON IT QUALIFI ATIONS PA … · 2018-01-10 · Gurgaon- 122002 +91 124 4269030- 31 ommodo. E-mail:[email protected] rathuic.Occuro u Qualification

Contents 1. Introduction and Contacts..…Page 1

2. Qualifications Pack……….……...Page 2

3. Glossary of Key Terms …………Page 4

4. OS Units……………………..…….….Page 5

5. Assessment Criteria.…………….Page 91

technology c ons u l t ing

OS describe what

individuals need to do, know and understand in order to carry out a particular job role or function

OS are

performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding

Beauty & Wellness Sector Skill Council

Office no- 405-406,

DLF City Court

M.G. Road, Sikanderpur,

Gurgaon- 122002

+91 124 4269030- 31

E-mail:[email protected]

Qualification Pack- Institute Head

SECTOR: BEAUTY & WELLNESS

SUB-SECTOR: BEAUTY & SALONS

OCCUPATION: TRAINING ACADEMY

REFERENCE ID: BWS/Q0606

ALIGNED TO: NCO-2015/NIL

Brief Job Description. An institute head leads and manages the institute. Has in

depth knowledge in specialist area ,development of programmes Assessing

vocational skills, curriculum development ,Resource development ,human

resource management and marketing activities .

Personal Attributes: This job requires an individual with experience in hair care

treatments to provide a range of services efficiently and effectively in a safe and

hygienic working environment. The individual must exhibit a pleasant

personality, excellent interpersonal and communication skills and be sensitive

when dealing with clients for hair care treatments. The individual must exhibit a

neat personal appearance at all times have good hand-eye coordination. The

individual must be pleasant and tactful when dealing with clients and have a

genuine interest in people.

EYE ON IT Current Industry Trends

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Introduction

QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR Beauty & Wellness

Insert SSC logo height – 0.51”, width 2.84”

Qualifications Pack For Institute Head

2

Qualifications Pack Code BWS/Q0606

Job Role Institute Head

Credits(NSQF) TBD Version number 1.0

Sector Beauty & Wellness Drafted on 01/08/2015

Sub-sector Beauty & Salons Last reviewed on 15/10/2015

Occupation Training Academy Service Next review date 15/10/2016


Role Description

An institute head leads and manages the institute.. Has in depth knowledge in specialist area ,development of programmes Assessing vocational skills, curriculum development ,Resource development ,human resource management and marketing activities

NSQF level Minimum Educational Qualifications Maximum Educational Qualifications

7

Graduate / Post Graduate NA

Training (Suggested but not mandatory)

Level 6 in relevant industry

Minimum Job Entry Age 18 years

Experience 5 years in the relevant industry

Applicable National Occupational Standards (NOS)

Compulsory:

1. BWS/N9010 (Marketing and customer relationship management)

2. BWS/N9011 (Quality management)

3. BWS/N9012 (IT and data handling)

4. BWS/N9013 (Centre management)

5. BWS/N9014 (Human resource management)

6. BWS/N0610 (Teaching in a specialist area)

7. BWS/N0606 (develop learning and development programmes)

8. BWS/N0607 (Assess vocational skills, knowledge and understanding)

9. BWS/N0611 (Curriculum developement)

10. BWS/N4015 (Research in the sector)

11. BWS/N0612 (Resource developing and preparing for learning progress)

12. BWS/N0613 (Manage the creation of a style collection)

13. BWS/N0608 (Deliver training)

14. BWS/N0609 (Assessment in education and training)

15. BWS/N9004 (Manage and lead a team)

Job

Det

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16. BWS/N9002 (Maintain health and safety at the workplace)

17. BWS/N9003 (Create a positive impression at the workplace)

Optional: N.A

Performance Criteria As described in the relevant OS units


4

Keywords /Terms Description

Sector

Sector is a conglomeration of different business operations having similar businesses and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests.

Sub-sector

Sub-sector is derived from a further breakdown based on the characteristics and interests of its components.

Occupation

Occupation is a set of job roles, which perform similar/related set of functions in an industry.

Function

Function is an activity necessary for achieving the key purpose of the sector, occupation, or area of work, which can be carried out by a person or a group of persons. Functions are identified through analysis and form the basis of OS.

Job Role

Job role defines a unique set of functions that together form a unique employment opportunity in an organization.

OS

OS specify the standards of performance an individual must achieve when carrying out a function in the workplace, together with the knowledge and understanding they need to meet that standard consistently. Occupational Standards are applicable both in the Indian and global contexts.

Performance Criteria

Performance Criteria are statements that together specify the standard of performance required when carrying out a task.

NOS NOS are Occupational Standards which apply uniquely in the Indian context.

Qualifications Pack Code

Qualifications Pack Code is a unique reference code that identifies a qualifications pack.

Qualifications Pack

Qualifications Pack comprises the set of OS, together with the educational, training and other criteria required to perform a job role. A Qualifications Pack is assigned a unique qualification pack code.

Unit Code

Unit Code is a unique identifier for an Occupational Standard , which is denoted by an ‘N’

Unit Title

Unit Title gives a clear overall statement about what the incumbent should be able to do.

Description

Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to verify that this is the appropriate OS they are looking for.

Knowledge and Understanding

Knowledge and Understanding are statements which together specify the technical, generic, professional and organizational specific knowledge that an individual needs in order to perform to the required standard.

Organizational Context

Organizational Context includes the way the organization is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility.

Technical Knowledge

Technical Knowledge is the specific knowledge needed to accomplish specific designated responsibilities.

Core Skills or Generic Skills

Core Skills or Generic Skills are a group of skills that are key to learning and working in today's world. These skills are typically needed in any work environment. In the context of the OS, these include communication related skills that are applicable to most job roles.

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Keywords /Terms Description

B&WSSC Beauty & Wellness Sector Skill Council

NOS National Occupational Standards

NSQF National Skills Qualification Framework

NVEQF National Vocational Educational Qualification Framework

NVQF National Vocational Qualification Framework

OS Occupational Standards

PC Performance Criteria

QP Qualification Pack

SSC Sector Skills Council

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BWS/N9010 Marketing and customer relationship management

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Overview

This OS unit is about to promote products, services and treatments to your clients by

performing advertising and PR has on promotional activities, carry out market research,

create a marketing plan, and analyze and evaluate the process.

National Occupational

Standard


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Unit Code BWS/N9010

Unit Title (Task) Marketing and customer relationship management

Description To promote products, services and treatments to your clients by performing advertising and PR has on promotional activities, carry out market research, create a marketing plan, and analyze and evaluate the process.

Scope This unit/task covers the following:

Marketing and customer relationship management

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria Marketing and customer relationship management

To be competent, the user/individual on the job must be able to:

PC1. Define and drive branding initiatives related to the centre

PC2. Plan marketing strategy to promote products / services

PC3. Benchmark best practices and develop world class Branding, Marketing and

CRM strategies

PC4. Conduct market research and capture competitive intelligence and market

trends regarding Product Branding, Promotions, Design and Pricing to remain

up-to-date with the market

PC5. Develop brand related communication / merchandise / advertisements etc

PC6. Identify channels and right media mix for brand building and communication

PC7. Basis the customer preferences, sales patterns and feedback, build

improvements in the planned Marketing and Branding strategy

PC8. Capture market information and changing customer preferences

PC9. Communicate effectively when promoting a product, service and/or

treatment

PC10. assess success and efficiency of the promotional activity and marketing plan

PC11. Institutionalize a continuous customer feedback mechanism; Identify

recurring themes and customize operations accordingly

PC12. Record and maintain a repository of customer complaints / issues and ensure

appropriate action on the same

Knowledge and Understanding (K)

A. Organizational Context (Knowledge of the organization and its processes)

The user/individual on the job needs to know and understand: KA1. Organization’s standards of performance and sequence of services KA2. Range of services and products offered by the organization KA3. Health and safety requirements in the organization

B. Technical Knowledge

The user/individual on the job needs to know and understand: KB1. Knowledge of the principles of marketing KB2. Knowledge of various methods to carry out market research KB3. Knowledge of methods of analyzing data collected from market research KB4. Knowledge of creating a marketing plan that will promote and improve the

business KB5. Understanding of Branding, Advertisement and Media strategies KB6. Knowledge of communication methods when promoting product, service

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Skills (S) [Optional]

A. Core Skills/

Generic Skills

Writing Skills

The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide

them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct

Reading Skills

The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and

also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and

product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions

(FAQs) posted on the helpdesk portal

Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the

problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,

unless it is required

B. Professional Skills

Decision Making

The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work

Plan and Organize

The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents

Customer Centricity

The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,

confused, or angry SB4. build customer relationships and use customer centric approach

Problem Solving

and/or treatment KB7. Knowledge of evaluating and methods to assess the efficiency of promotional

activity and marketing plan KB8. Knowledge of customer relationship management system and procedures


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The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an

optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on

their own SB7. identify immediate or temporary solutions to resolve delays

Analytical Thinking

The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business

Critical Thinking

The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,

experience, reasoning, or communication, as a guide to thought and action


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NOS Version Control

Back to Top

NOS Code BWS/N9010

Credits (NSQF) TBD Version number 1.0

Industry Beauty & Wellness Drafted on 01/08/2015

Industry Sub-sector Beauty and salons Last reviewed on 15/10/2015

Occupation Training Academy Services Next review date 15/10/2016

BWS/N9011 Quality management

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Standard

----------------------------------------------------------------------------------------------------------------------------- ----------

Overview

This OS unit is to perform management skills in client care within your facility to analyze

the client service experience as part of your quality assurance

Process to plan out spot checks, using various methods to gather feedback, to propose

improvements, monitor staff engagements and unit quality performance.


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Unit Code BWS/N9011

Unit Title (Task) Quality management

Description To perform management skills in client care within your Fitness unit. To analyze the client service experience as part of your quality assurance process. To plan out spot checks, using various methods to gather feedback, to propose improvements , monitor staff engagements and unit quality performance


Quality Management


Element Performance Criteria

Quality Management To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by unit PC2. Analyze client feedback and complaints to review client service experience. PC3. Make reports based on the client feedback and client complaints PC4. analyze client expectations PC5. Perform various quality assurance and inspection processes required in

business PC6. Ensure the procedures to fulfill client expectations. PC7. analyze effectiveness of any newly implemented procedures PC8. Propose new methods or changes to existing systems to improve client

services PC9. Evaluate own performance towards quality management of client care PC10. Perform various quality management processes required in business. PC11. Ensure appropriate staff engagement to the success of newly introduced

procedures PC12. Ensure appropriate monitoring to identify effectiveness of newly introduced

procedures PC13. Perform the factors necessary for continuous improvement PC14. Perform assessment to measure the quality management


A. Organizational

Context

(Knowledge of the

organization and

its processes)

The user/individual on the job needs to know and understand: KA1. Knowledge of the organization’s standards of performance and sequence of

services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization

B. Technical

Knowledge

The user/individual on the job needs to know and understand: KB1. Knowledge of procedures in quality assurance and inspection processes. KB2. Knowledge of procedures to Conduct a client satisfaction survey KB3. Knowledge of procedures in Client feedback and complaints review. KB4. Knowledge of procedures to make report regarding survey and client

complaints

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A. Core Skills/

Generic Skills

Writing Skills



Reading Skills




(FAQs) posted on the helpdesk portal Oral Communication (Listening and Speaking skills)





Decision Making

The user/individual on the job needs to know and understand how to:

KB5. Knowledge of procedures to analyze client expectations KB6. Knowledge of procedures to analyze effectiveness of any newly implemented

procedures KB7. Knowledge of procedures to Propose new methods or changes to existing

systems to improve client services KB8. Knowledge of procedures to Evaluate own performance towards quality

management of client care KB9. Knowledge of procedures to Perform various quality management processes

required in business. KB10. Knowledge of procedures to Ensure appropriate staff engagement to the

success of newly introduced procedures KB11. Knowledge of procedures to Ensure appropriate monitoring to identify

effectiveness of newly introduced procedures KB12. Knowledge of procedures to Perform the factors necessary for continuous

improvement KB13. Knowledge of procedures to Perform assessment to measure the quality

management


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SB1. make decisions pertaining to the concerned area of work

Plan and Organize


Customer Centricity



Problem Solving




Analytical Thinking


Critical Thinking




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NOS Version Control

`

Back to Top

NOS Code BWS/N9011


Industry Beauty And Wellness Drafted on 01/08/2015



BWS/N9012 IT and data handling

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Standard

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Overview This OS is about performing information technology skills through a vocational context for

the sector by using word processing software, spreadsheet, database packages produce

,electronic presentations, e-mail and the internet in the sector.


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Unit Code BWS/N9012

Unit Title (Task) IT and data handling

Description To perform information technology skills through a vocational context for the sector by using word processing software, spreadsheet, database packages produce ,electronic presentations, e-mail and the internet in the sector


IT and data handling



IT and data handling To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the manufacturer and

unit PC2. Create and use an electronic presentation to prepare information for a

presentation Graphics, animations, notes, and hyperlink, evaluate effectiveness

PC3. Maintain and update client database (contact details Microsoft Word – create a letter , maintain therapy appointment ,Prepare documents, insert information ,simple publications ,manage files in order ,

PC4. Excel – financial spreadsheet to create a spread sheet, collate, process data, input, edit, format, simple formulae, chart, graph, titles, labels, design, report, database, query.

PC5. E-mail; Open, sort, delete and save emails and attachments to create, reply. Attachments. Electronic address book. calendar

PC6. Internet; Research, information, favorites, bookmarks, virus protection, e-safety.

PC7. Complete records ( treatment records, patch test) PC8. Create publications ( price list ,promotional material ,gift voucher) PC9. Manage social media marketing. PC10. Monitor web page enquiries , promotions PC11. Manage the spa software.


A. Organizational

Context

(Knowledge of the

organization and

its processes)



B. Technical

Knowledge

The user/individual on the job needs to know and understand: KB1. Knowledge of Software used for electronic presentations and uses. KB2. Knowledge of Visual effects KB3. Knowledge of word processing software and uses KB4. Knowledge of Spreadsheet , uses KB5. Knowledge of Database and uses KB6. Knowledge of Publications and uses

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A. Core Skills/

Generic Skills

Writing Skills



Reading Skills









Decision Making


Plan and Organize


Customer Centricity



KB7. Knowledge of Software packages and uses KB8. Knowledge of Electronic mail and uses KB9. Knowledge of Internet and uses KB10. Knowledge of Online data protection. KB11. Knowledge of E-safety.


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Problem Solving




Analytical Thinking


Critical Thinking




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NOS Version Control

Back to Top

NOS Code BWS/N9012





BWS/N9013 Centre management

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Standard

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Overview

This OS unit of management has to plan and monitor the management of staff, products

and services in the unit.


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Unit Code BWS/N

Unit Title (Task) Center management

Description To plan and monitor the management of staff, products and services in the center.


Center management



Center management To be competent, the user/individual on the job must be able to:

PC1. Lead development and implementation of the Strategy for the centre as per

annual business plan

PC2. Maintain and develop organization structure, operating model and agenda for

centre which reflects organization’s broader strategic agenda

PC3. Articulate the host of services/ products to be offered in line with the evolving

customer demands

PC4. Build, develop, and lead a team of managers who are committed to driving

the strategy for center (direct, set priorities, develop, coach).

PC5. Conduct extensive business development and ensure compliance to sales

targets for the center

PC6. Manage P&L and financials for the center to maximize the revenues, minimize

the cost and adherence to the allocated budgets

PC7. Manage customers’ satisfaction to improve understanding of issues affecting

them – identifying and developing services / solutions that will address their

needs.

PC8. Create, develop and maintain a customer-focused culture so as to meet and

exceed customer requirements – ensuring strong working relationships and

advocacy from all customers.

PC9. Ensure financial and business performance is reported appropriately to all

stakeholders, including the local regulatory bodies

PC10. Establish and maintain an appropriate controls environment, which meets all

local and international regulatory requirements PC11. Demonstrate a positive risk, compliance and control culture through the

identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise

PC12. Ensure manpower availability to deliver the services in committed time as per the quality norms to all the clients

PC13. conduct contractual regulations of employment and understand legislation rules of employment in the centre

PC14. Monitor working practices by reviewing various records and reports of clients.

PC15. identify types and quantity of material, supplies and equipment based on

programming needs, budget, storage space, safety standards, client’s interests

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A. Core Skills/

Generic Skills

Writing Skills



Reading Skills


also from external forums such as websites and blogs

etc

PC16. maintain an inventory and use inventory controls to ensure adequate

availability of materials and supplies to meet needs

PC17. monitor maintenance of equipment and facility at the center

PC18. replace equipment, as needed and maintain records of maintenance and

repairs PC19. Ensure adherence to all health and safety norms in the center by all the

employees PC20. Manage overall MIS and data reporting requirements of the center


A. Organizational

Context

(Knowledge of the

organization and

its processes)



B. Technical

Knowledge

The user/individual on the job needs to know and understand: KB1. Knowledge of financial management tenets and principles KB2. Knowledge of customers, competitors and evolving market space KB3. Knowledge of recent developments in the area of respective products and

services globally KB4. Knowledge of various aspects of employee lifecycle and their effective

deployment towards center’s efficient operations KB5. Understanding of possible regulatory and legal requirements and standards to

be followed KB6. Knowledge of value chain and center’s end to end operations with respective

stakeholders at different points in the value chain KB7. Tools and mechanisms to track operational efficiency and other metrics KB8. Knowledge of Principles of inventory management KB9. Knowledge of Principles of facility management


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SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets

SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal






Decision Making


Plan and Organize


Customer Centricity



Problem Solving




Analytical Thinking


Critical Thinking




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NOS Version Control

Back to Top

NOS Code BWS/N9013





BWS/N9014 Human Resource Management

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Standard

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Overview

This OS unit of human resource management is in relation to understanding employment

legalities, methods of, recruitment methods, job descriptions, contracts of employment,

appraisal systems, continual professional development (CPD) and training opportunities.


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Unit Code BWS/N9014

Unit Title (Task) Human resource management

Description Understanding employment legalities , methods of, recruitment methods, job descriptions, contracts of employment, appraisal systems, continual professional development (CPD) and training opportunities

Scope This unit/task covers the following :

Human resource management



Human resource

management

To be competent, the user/individual on the job must be able to: PC1. Develops and applies criteria to measure and monitor productivity in order to

support safe, ethical and efficient services delivery. PC2. Monitor staff compliance with laws, policies, procedures and established

systems. PC3. Participate in centre and organization goal setting in order to align centre’s

goals with organization’s strategic plan. PC4. Measures goals and tracks outcomes against established benchmarks to

ensure desired goals, standards and regulatory requirements are met. PC5. Develops, implements, monitors and evaluates strategies for efficient

workflow. PC6. Ensure hiring of the right talent and deployment at the best fit jobs for them PC7. Manage human resources in a fair, ethical and effective manner, including

but not limited to: staffing requirements, job descriptions, recruiting, hiring, retention strategies, scheduling, allocating work load, progressive discipline, performance evaluations.

PC8. Finalize compensation revisions/ increments/ variable pay; growth plans , professional development of employees (promotion/ fast track etc) etc

PC9. Monitor employee engagement levels and implement the employee engagement related interventions (like Fun at work initiative etc)

PC10. Ensure conduct of exit interviews; Analyze talent attrition trends and suggest appropriate plan of action

PC11. Roll out of various internal communication mechanisms (like quarterly magazine, newsletter, etc)

PC12. Ensure capturing and resolving employee issues and concerns PC13. Stay abreast with various legal and statutory requirements that the

employees are required to be adhered to (for permanent and contractual employees)

PC14. Ensure efficient communication of all employee related policies and procedures of the Organization

PC15. Ensure implementation of HR policies and processes to ensure alignment to employee needs and adherence to the defined policies

PC16. Implement compensation and Rewards such as Variable Pay Plan, increments etc.; facilitate the annual increment exercise

PC17. Ensure timely processing of salaries and reimbursement processes

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A. Core Skills/

Generic Skills

Writing Skills



Reading Skills






A. Organizational

Context

(Knowledge of the

organization and

its processes)



B. Technical

Knowledge

The user/individual on the job needs to know and understand: KB1. knowledge of employee engagement and development KB2. Knowledge of compensation and rewards KB3. Knowledge of performance management and measurement principles KB4. Knowledge of training and development need analysis and planning KB5. Knowledge of legal and statutory implications for employees KB6. Knowledge of HR metrics and their deployment for workforce efficiency KB7. Knowledge of employer branding and hiring principles KB8. Knowledge of employee retention mechanisms KB9. Knowledge of various HR rules and policies and their legal implications KB10. Knowledge of management of employee value chain end to end


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Decision Making


Plan and Organize


Customer Centricity



Problem Solving




Analytical Thinking


Critical Thinking




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NOS Version Control

Back to Top

NOS Code BWS/N9014



Industry Sub-sector Beauty and Salons Last reviewed on 15/10/2015


BWS/N0610 Teaching in a specialist area

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Standard

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Overview This OS unit is about skills in relation to teaching in a specialist area. The specialist area

may be a vocational or subject area.


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Unit Code BWS/N0610

Unit Title (Task) Teaching in a specialist area

Description skills in relation to teaching in a specialist area. The specialist area may be a vocational or subject area.

Scope

This unit/task covers the following:

Teaching ina specialist area



Teaching in a specialist area

To be competent, the user/individual on the job must be able to: PC1. provide education and training in own specialist area by understanding the

key goal. PC2. Analyse philosophical issues relating to education and training in own

specialist area PC3. Identify the aims and structure of key qualifications in own specialist area PC4. plan and prepare for the delivery of a learning programme in own specialist

area ensuring the goal is achieved. PC5. Plan and preapare a learning programme in own specialist area taking into

account the curriculum and latest up coming technologies. PC6. Identify teaching and learning resources that can reach the learners in own

specialist area. PC7. Identify teaching and learning resources in latest up coming technologies that

can reach the learners in own specialist area. PC8. Interact and intermediate with other experts and trainers within the specialist

area to develop own practice. PC9. Review the effectiveness of own knowledge and skills in a specialist area

Identify own strengths and areas for improvement in relation to practice in a specialist area

PC10. Identify opportunities to improve and update own knowledge and skills in a specialist area






The user/individual on the job needs to know and understand: KB1. Knowledge of key aims of education and training KB2. Knowledge of Philosophical issues relating to education and training KB3. Knowledge of Aims and structure of key qualifications in own specialist area KB4. Knowledge of Planning and preparation for the delivery of a learning

programme KB5. Knowledge of Aims and structure of learning programmes in own specialist

area KB6. Knowledge of Inclusiveness of own approach to the planning and preparation KB7. Knowledge of Taking account of key curriculum issues, including the role of

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A. Core Skills/

Generic Skills

Writing Skills



Reading Skills









Decision Making


Plan and Organize


Customer Centricity

new and emerging technologies KB8. Knowledge of methods of teaching and learning resources to meet individual

needs of learners KB9. Knowledge to Liaise with others within a specialist area to develop own

practice KB10. Knowledge to Review the effectiveness of own knowledge and skills in a

specialist KB11. Knowledge to Identify opportunities to improve and update own knowledge

and skills in a specialist area


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Problem Solving




Analytical Thinking


Critical Thinking




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Industry Sub-sector Beauty & Salons Last reviewed on 15/10/2015


BWS/N0606 Develop learning and development programmes

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Standard

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Overview

This OS unit is about to develop learning and development programmes


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Unit Code BWS/N0606

Unit Title (Task) Develop learning and development programmes

Description To develop learning and development programmes.

Scope

This unit/task covers the following: Develop learning and development programmes



Develop learning and development programmes

To be competent, the user/individual on the job must be able to: PC1. Identify purpose and the necessary learning outcomes required for learning

and development programmes PC2. Develop a plan for a learning and development programme PC3. Plan the assessment method to achieve the learning outcomes of learning

and development programmes PC4. Prepare and give resources for learning and development programmes PC5. consider the appropriate use of technology-based delivery and e-learning PC6. identify the resources you need to deliver the session PC7. Analyse the learning outcomes of a learning and development programme PC8. Evaluate the delivery and assessment of a learning and development

programme PC9. Identify areas for improvement for learning and development programmes PC10. Evaluate the factors of learning and development that impact on:

• development • delivery • assessment and accreditation

PC11. identify the involvement of learners while creating learning and development programmes

PC12. manage the risks when developing learning and development programmes PC13. Compare methodologies to monitor and evaluate learning and development

programmes






The user/individual on the job needs to know and understand: KB1. Knowledge of learning outcomes required for learning and development

programmes KB2. Knowledge to create a plan for learning and development programme KB3. Knowledge of assessment methods to meet the learning outcomes. KB4. Knowledge of resources for learning and development programmes KB5. Knowledge to analyse the learning outcomes of the learning and development

programme KB6. Knowledge of the delivery and assessment of the learning and development

programme

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KB7. Knowledge of areas for improvement for learning and development programmes

KB8. Knowledge of Objectives of learning and development programmes KB9. Knowledge to involve learners while creating learning and development

programmes KB10. Knowledge of Risks that need to be managed when developing learning and

development programmes KB11. Knowledge of Methodologies to monitor and evaluate learning and

development programmes


A. Core Skills/

Generic Skills

Writing Skills



Reading Skills









Decision Making


Plan and Organize


Customer Centricity


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Problem Solving




Analytical Thinking


Critical Thinking




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NOS Code BWS/N0606




Occupation Training Academy Services

Next review date 15/10/2016

BWS/N0607 Assess vocational skills, knowledge and understanding

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Standard

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Overview This OS unit is about in carrying out the assessment of vocational skills, knowledge and

understanding


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Unit Code BWS/N0607

Unit Title (Task) Assess vocational skills, knowledge and understanding

Description carrying out the assessment of vocational skills, knowledge and understanding

Scope

This unit/task covers the following: Assess vocational skills, knowledge and understanding



Assess vocational skills, knowledge and understanding

To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the manufacturer and

salon PC2. assess vocational skills, knowledge and understanding using various methods

according to learner needs and assessment requirements, • assessments of the learner • skills tests • oral and written questions • assignments • projects • case studies • recognising prior learning

PC3. Prepare resources and conditions for the assessment of vocational skills, knowledge and understanding

PC4. Explain the purpose, requirements and procedures of assessment of vocational skills, knowledge and understanding to learners

PC5. Manage assessments of vocational skills, knowledge and understanding to meet assessment requirements

PC6. Provide support to learners PC7. Evaluate the evidence of learner achievement PC8. Make assessment decisions according to required criteria in vocational skills,

knowledge and understanding PC9. Follow standardisation procedures PC10. Provide feedback to the learner that affirms achievement and identifies any

further implications for learning, assessment and progression PC11. Maintain records of the assessment of vocational skills, knowledge and

understanding, its outcomes and learner progress PC12. Make assessment information available to authorised colleagues as required PC13. Follow procedures to maintain the confidentiality of assessment information PC14. Follow relevant policies, procedures and legislation relating to the assessment

of vocational skills, knowledge and understanding, including those for health, safety and welfare

PC15. Apply requirements for equality and diversity and, bilingualis


A. Organizational Context


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(Knowledge of the organization and its processes)



The user/individual on the job needs to know and understand: KB1. Knowledge of assessing methods

Assessments of learners

Skills tests

Oral and written questions Assignments Projects

Case studies

Recognising prior learning KB2. Knowledge to Prepare resources and conditions KB3. Knowledge of the purposes, requirements and assessment processes

Assessment planning

Standardisation

Production of evidence Share information with internal personnel

Completion of qualification KB4. Knowledge Managing assessments KB5. Knowledge to support learners

New to assessment

Used to assessment KB6. Knowledge to Analyse evidence of learner achievement KB7. Knowledge on assessment decisions. KB8. Knowledge of Standardisation procedures KB9. Knowledge to give feedback to learners (Oral and Written) KB10. Knowledge of different types of record maintaining KB11. Knowledge assessment information KB12. Knowledge to Maintain confidentiality KB13. Knowledge of Equality and diversity requirements KB14. Knowledge to evaluate own work


A. Core Skills/

Generic Skills

Writing Skills



Reading Skills





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Decision Making


Plan and Organize


Customer Centricity



Problem Solving




Analytical Thinking


Critical Thinking




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BWS/N0611 Curriculum developement

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Standard

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Overview This OS unit is about to understand the contexts for education and training in the learning

sector. Application of theories, principles and models of curriculum pattern in curriculum

development and practice.


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Unit Code BWS/N0611

Unit Title (Task) Curriculum developement

Description to understand the contexts for education and training in the learning sector. Application of theories, principles and models of curriculum pattern in curriculum development and practice.

Scope

This unit/task covers the following: curriculum development



curriculum developement


organization PC2. Analyse the curriculum offered and delivery of curriculum can differ or can

vary according to the context in which it is provided PC3. Analyse the influence of theories, principles and models of curriculum design

on learning and teaching PC4. Analyse the curriculum in own specialist area is accordance to the

requirement of learners PC5. Design and deliver learning programmes in accordance with the theories,

principles and models of curriculum plan PC6. Develop and justify proposals to improve the curriculum offer PC7. Identify effectiveness ,strengths and areas for improvement of application of

theories, principles and models of curriculum plan to own practice PC8. Involve in professional development opportunities to improve application of

theories, principles and models of curriculum design to own practice






The user/individual on the job needs to know and understand: KB1. knowledge of methods the curriculum offered and delivery of curriculum can

differ or can vary according to the context iwhich is provided KB2. knowledge of the influence of theories, principles and models of curriculum

design on learning and teaching KB3. knowledge of the curriculum in own specialist area is accordance to the

requirement of learners KB4. knowledge to Design and deliver learning programmes in accordance with

the theories, principles and models of curriculum plan KB5. knowledge to Develop and justify proposals to improve the curriculum offer KB6. knowledge to Identify effectiveness ,strengths and areas for improvement of

application of theories, principles and models of curriculum plan to own practice

KB7. knowledge to Involve in professional development opportunities to improve application of theories, principles and models of curriculum design to own

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practice


A. Core Skills/

Generic Skills

Writing Skills



Reading Skills










Decision Making


Plan and Organize


Customer Centricity



Problem Solving


optimum /best possible solution(s)


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SB6. deal with clients lacking the technical background to solve the problem on their own

SB7. identify immediate or temporary solutions to resolve delays

Analytical Thinking


Critical Thinking




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BWS/N4015 Research in the sector

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Standard

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Overview This NOS unit is about Research in the sector .To carry out research by collecting,

processing and evaluating data from various sources.


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Unit Code BWS/N4015

Unit Title (Task) Research in the sector

Description To carry out research by collecting, processing and evaluating data from various sources

Scope


Research in the sector



Research in the sector

To be competent, the user/individual on the job must be able to:

PC1. Understand the principles of planning a research

PC2. Plan the research objectives and stages of development

PC3. Identify the criteria and type of research proposed

PC4. Identify research sources to obtain information.

PC5. Identify different research methods.

PC6. Perform research to collect data according to the investigation plan

PC7. Extract information from different sources

PC8. Process and use the data collected

PC9. Analyse data and research gathered.

PC10. Present the results from the research collected PC11. identify importance of including a bibliography when presenting research

findings


A. Organizational Context (Knowledge of the organization and

its processes)

The user/individual on the job needs to know and understand: KA1. Organization’s standards of performance and sequence of services KA2. Relevant HR Policies and Processes followed by the organization


The user/individual on the job needs to know and understand: KB1. knowledge of Market research

Quantative research Qualitative research

KB2. knowledge of Steps to completing research –

research purpose. identify what is to be learned.

determine research design (descriptive, exploratory, casual research).

data collection. evaluate data.

analyse data.

communicate results. KB3. knowledge of Research sources KB4. knowledge of Types of research KB5. knowledge of Research and data collection KB6. knowledge of Evaluation methods

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KB7. knowledge of Presentation of findings


A. Core Skills/

Generic Skills

Writing Skills



Reading Skills









Decision Making


Plan and Organize


Customer Centricity



Problem Solving




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Analytical Thinking


Critical Thinking




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NOS Code BWS/N4015






BWS/N6012 Resource developing and preparing for learning progress

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Standard

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Overview

This OS unit is about to enable you to prepare resources for learning and development.


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Unit Code BWS/N0612

Unit Title (Task) Resource developing and preparing for learning progress

Description To enable you to prepare resources for learning and development.

Scope

This unit/task covers the following: Resource developing and preparing for learning progress



Resource developing and preparing for learning progress


salon PC2. Identify and understand the requirements and criteria of learners for whom

resources are being developed PC3. Prepare resources for the delivery of learning and development PC4. Plan and adapt with available resources using technology to meet learning

and development needs PC5. Develop guidance to assist those using learning and development resources PC6. Assess the suitability of resources for learning and development PC7. Identify principles supporting resource selection for learning and

development PC8. Adhere to organisational policies when developing and preparing resources

legislation PC9. Evaluate the influence of technology to the development of learning and

development resources






The user/individual on the job needs to know and understand: KB1. Knowledge of the requirements and criteria of learners for whom resources

are being developed KB2. Knowledge of Preparing resources for the delivery of learning and

development KB3. Knowledge of Adapt and plan use of technology within resources to meet

learning and development needs KB4. Knowledge of to assist those using learning and development resources KB5. Knowledge of Suitability of resources for learning and development: KB6. Knowledge of Principles supporting resource selection and development: KB7. Knowledge of organisational policies when developing and preparing

resources KB8. Knowledge of Technology and the development of learning and development

resources

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A. Core Skills/

Generic Skills

Writing Skills



Reading Skills










Decision Making


Plan and Organize


Customer Centricity



Problem Solving




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Analytical Thinking


Critical Thinking




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NOS Code BWS/N0612



Industry Sub-sector Beauty &Salons Last reviewed on 15/10/2015


BWS/N0613 Manage the creation of style collection

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Standard

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Overview This OS unit is about of managing and producing a style collection by plannning

/researching to develop a theme for a style collection


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Unit Code BWS/N0613

Unit Title (Task) Manage the creation of a style collection

Description about of managing a style collection by plannning and researching to develop a theme for a style collection .

Scope


Manage the creation of a style collection



Manage the creation of a style collection


salon PC2. Manage the style collection creation following the action plan PC3. Evaluate the success of the final style collection PC4. Identify the prospects for creating a style collection PC5. Explore and assess existing style collections PC6. Create and Plan a detailed theme base to form the style collections. PC7. Prepare an action plan for the style collection PC8. Identify the role of others involved with the style collection PC9. Organise meetings and make a note of it . PC10. Inform others involved about the meeting and developments and progress PC11. research and develop ideas for creating a style collection PC12. identify methods of presenting a style collection PC13. adhere to precise planning schedule ,giving attention to all details and

working to timescales . PC14. understand and identify the effect of the venue on the design plan. PC15. Identify ways to solve problems that may occur. PC16. Identify different opportunities for creating a style collection PC17. Make a budget for the style collection PC18. Evaluate the effect and control of the budget for the style collection and its

over all effect. PC19. Identify the potential commercial benefits of developing and creating a style

collection






The user/individual on the job needs to know and understand: KB1. Knowledge of Opportunities for creating a style collection KB2. Knowledge to Research existing style collections KB3. Knowledge to Evaluate current style collection. KB4. Knowledge to Develop a design plan KB5. Knowledge of Venue requirements and its effect on design plan. KB6. Knowledge of Theme creation.

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KB7. Knowledge of Action plan KB8. Knowledge of Others role in creating a style collection. KB9. Knowledge of Plan, design and work with others KB10. Knowledge of Good working relationships KB11. Knowledge of Organizing Meetings and methods of recording minutes. KB12. Knowledge of Explore and develop ideas for creating a style collection KB13. Knowledge of Other elements to consider for a style collection KB14. Knowledge of Styling techniques KB15. Knowledge of Additional resources for creating a style collection KB16. Knowledge of Presenting a style creation KB17. Knowledge of planning a budget and its effect on the design plan. KB18. Knowledge of time scale.


A. Core Skills/

Generic Skills

Writing Skills



Reading Skills









Decision Making


Plan and Organize



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Customer Centricity



Problem Solving




Analytical Thinking


Critical Thinking




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BWS/N0608 Deliver Training

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Standard

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Overview This OS unit is about using appropriate teaching and learning methods in relation to the

internal and external requirement .


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Unit Code BWS/N0608

Unit Title (Task) Deliver Training

Description Using appropriate teaching and learning methods in relation to the internal and external requirement .

Scope


Deliver Training



Deliver training To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the salon PC2. Create an appropriate teaching and learning environment PC3. Demonstrate an positive approach to teaching and learning in accordance with

internal and external requirements PC4. Use various communication methods and media to meet the learner needs PC5. Communicate with other learning professionals to meet the learner needs and

improve progression PC6. Use technologies to enhance teaching and to meet individual learner needs. PC7. Apply minimum core elements in delivering teaching and learning.



its processes)




The user/individual on the job needs to know and understand: KB1 Knowledge to create an appropriate teaching and learning environment

Organisational policy and practice,

classroom management

motivational theory level of learner

appropriate language

lesson plan. KB2 Knowledge to Demonstrate an positive approach to teaching and learning in

accordance with internal and external requirements (different teaching methods,learning preferences and different abilities or

needs) KB3 Knowledge of Communication methods and media. (Written, verbal and non-

verbal communication, electronic, audio and social media, specialist support/aids one-to-one, , small group teaching, whole group teaching, )

KB4 Knowledge of specialist subject and , lesson planning, KB5 Knowledge to Communicate with other learning professionals: KB6 Knowledge of range of media (e.g. handout, poster, email, text, presentation,

DVD, internet, books, magazines, journals), KB7 Knowledge of maintenance of accurate and up-to-date learning records,

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Individual Learning Plans and other reviews KB8 Knowledge to implement the minimum core when delivering inclusive

teaching


A. Core Skills/

Generic Skills

Writing Skills



Reading Skills









Decision Making


Plan and Organize


Customer Centricity



Problem Solving


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Analytical Thinking


Critical Thinking




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NOS Code BWS/N0608





BWS/N0609 Assessing in Education and Training

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Standard

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Overview This OS unit is about performing various types and methods of assessment, to conduct

and record assessment in compliance with internal and external requirements .


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Unit Code BWS/N0609

Unit Title (Task) Assessing in Education and Training

Description Performing various types and methods of assessment, to conduct and record assessment in compliance with internal and external requirements.

Scope


Assessing in Education and Training



Assessing in Education and Training

To be competent, the user/individual on the job must be able to: PC1. Perform various assessment types and methods used in education and

training. PC2. Analyze the effectiveness of assessment methods in accordance with needs

of learners PC3. Conduct assessment in skill test, Written proof, projects, assignments,

questioning, and recognition of prior learning PC4. Identify the internal and external assessment requirements and procedures PC5. Record the outcomes of assessments.

PC6. Apply minimum core elements in assessing learner



its processes)


services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization KA4. Knowledge of various products offered by the company KA5. Knowledge of the latest promotional schemes on various products KA6. Knowledge of the promotions and offers currently available


The user/individual on the job needs to know and understand: KB1 Knowledge of various assessment methods.(e.g. computerised, group work,

practical, presentations, questions and answer, observation, practical) KB2 Knowledge of questioning and feedback. KB3 Knowledge of different stages of assessment. KB4 Knowledge of effectiveness of the assessment method. KB5 Knowledge of assessments in accordance with internal and external

requirements KB6 Knowledge of Accurate and detailed records providing

KB7 Knowledge of evaluating the areas of improvement.

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A. Core Skills/

Generic Skills

Writing Skills



Reading Skills









Decision Making


Plan and Organize


Customer Centricity



Problem Solving




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Analytical Thinking


Critical Thinking




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BWS/N9004 Manage and lead a team

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Standard

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Overview

This NOS unit is about managing the team on day to day basis, ensuring their deployment,

motivating them by involving them in various engagement initiatives at the work area,

helping them improve the skills levels and managing their grievances in the best possible

manner in order to maximize the people productivity.


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Unit Code BWS/N9004

Unit Title (Task) Manage and lead a team

Description Manage the team of professionals and helpers on day to day basis, ensuring their deployment, motivating them by involving them in various engagement initiatives at the work area, helping them improve the skills levels and managing their grievances in the best possible manner in order to maximize the people productivity


Manage and lead a team



Manage and lead a team

To be competent, the user/individual on the job must be able to: PC1. ensure team is aware of the schedule and job expectations on a daily basis PC2. involve team in regular meetings to communicate information intended for

them PC3. ensure communication to team on any changes in policies/ processes by the

organization through required verbal/ written mechanisms PC4. ensure participation of team in various engagement initiatives organized by

the organization PC5. council and address issues among team for any work related issues PC6. support the centre manager the deployment of team as per guest schedule

and the organizational norms and guidelines PC7. ensure periodic training of team support the team by delivering trainings PC8. share knowledge of processes, techniques, therapies and products with the

team to enhance their skill levels PC9. provide feedback to the centre manager pertaining to performance appraisals

of team


A. Organizational

Context

(Knowledge of the

organization and

its processes)

The user/individual on the job needs to know and understand: KA1. Organization’s standards of performance and sequence of services KA2. Relevant HR Policies and Processes followed by the organization

B. Technical

Knowledge

The user/individual on the job needs to know and understand: KB1. Knowledge of roster norms and guidelines KB2. How and when to measure performance of the operators KB3. How to share feedback with team members KB4. Applicable legislation relating to the workplace (for example health and

safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection)

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A. Core Skills/

Generic Skills

Writing Skills



Reading Skills









Decision Making


Plan and Organize


Customer Centricity



Problem Solving




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Analytical Thinking


Critical Thinking




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NOS Code BWS/N9004






BWS/N9002 Maintain health and safety at the work place

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Standard

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Overview This OS unit is about maintaining a safe and hygienic environment at the work area to

reduce potential risks to self and others.


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Unit Code BWS/N9002

Unit Title (Task) Maintain health and safety at the workplace

Description Maintain a safe and hygienic environment at the work area


Maintain health and safety at the workplace



Maintain health and safety at the workplace

To be competent, the user/individual on the job must be able to: PC1. Set up and position the equipment, chemicals, products and tools in the work

area to meet legal, hygiene and safety requirements PC2. Clean and sterilize all tools and equipment before use PC3. Maintain one's posture and position to minimize fatigue and the risk of injury PC4. Dispose waste materials in accordance to the industry accepted standards PC5. Maintain first aid kit and keep oneself updated on the first aid procedures PC6. Identify and document potential risks and hazards in the workplace PC7. Accurately maintain accident reports PC8. Report health and safety risks/ hazards to concerned personnel PC9. Use tools, equipment, chemicals and products in accordance with the

organization's guidelines and manufacturers’ instructions


A. Organizational

Context

(Knowledge of the

organization and

its processes)

The user/individual on the job needs to know and understand: KA1. Organization’s policies and procedures to address risks and hazards KA2. Health and safety requirements in the organization

B. Technical

Knowledge

The user/individual on the job needs to know and understand: KB1. Contra-indications related to various treatments KB2. Process and products to sterilize and disinfect equipment/ tools KB3. Manufacturer’s instructions related to equipment and product use and

cleaning KB4. Knowledge of applicable legislation relating to the workplace (for example

health and safety, workplace regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/ cautions in the use of products, fire precautions, occurrences, hygiene practice, disposal of waste, environmental protection


A. Core Skills/ Writing Skills

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Generic Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide


Reading Skills










Decision Making


Plan and Organize


Customer Centricity



Problem Solving




Analytical Thinking


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Critical Thinking




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NOS Code BWS/N9002





BWS/N9003 Create a positive impression at the workplace

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Standard

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Overview This OS unit is about personal grooming and behaviour to execute tasks as per the

organization’s standards and create a positive impression at the workplace .


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Unit Code BWS/N9003

Unit Title (Task) Create a positive impression at the workplace

Description Personal grooming and behaviour to execute tasks as per the organization’s standards and create a positive impression at the workplace


Appearance and Behavior

Task execution as per organization’s standards Communication and Information record



Appearance and

Behavior

To be competent, the user/individual on the job must be able to: PC1. Maintain good health and personal hygiene PC2. Comply with organisation's standards of grooming and personal behavior PC3. Meet the organisation's standards of courtesy, behavior and efficiency PC4. Stay free from intoxicants while on duty PC5. Wear and carry organisation’s uniform and accessories correctly and smartly

Task execution as per

organization’s

standards

To be competent, the user/individual on the job must be able to: PC6. Take appropriate and approved actions in line with instructions and guidelines PC7. Record details related to tasks, as per procedure PC8. Participate in workplace activities as a part of the larger team PC9. Report to supervisor immediately in case there are any work issues PC10. Use appropriate language, tone and gestures while interacting with clients

from different cultural and religious backgrounds, age, disabilities and gender

Communication and

Information record

To be competent, the user/individual on the job must be able to: PC11. Communicate procedure related information to clients based on the sector’s

code of practices and organisation’s procedures/ guidelines PC12. Communicate role related information to stakeholders in a polite manner and

resolve queries, if any PC13. Assist and guide clients to services or products based on their needs PC14. Report and record instances of aggressive/ unruly behavior and seek

assistance PC15. Use communication equipment (phone, email etc) as mandated by your

organization PC16. Carry out routine documentation legibly and accurately in the desired format PC17. File routine reports and feedback PC18. Maintain confidentiality of information, as required, in the role


A. Organizational

Context

(Knowledge of the

organization and

its processes)

The user/individual on the job needs to know and understand: KA1. Importance of personal health and hygiene KA2. Organization's standards of grooming and personal behavior KA3. Organization's standards related to courtesy, behavior and efficiency KA4. Ill-effects of intoxicants and potential actions at workplace KA5. Items of uniform & accessories and correct method of wearing/ carrying them KA6. Reporting/ recording formats and protocol for documentation KA7. Kinds of work issues that may arise and reporting structure KA8. Code of practices and guidelines relating to communication with people

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A. Core Skills/

Generic Skills

Writing Skills



Reading Skills









Decision Making


Plan and Organize


KA9. Organization's requirements for recording and retaining information

B. Technical

Knowledge

The user/individual on the job needs to know and understand: KB1. Ability to speak, read and write in the local vernacular language and English KB2. Appropriate verbal and non-verbal cues while dealing with clients from

different cultural, religious backgrounds, age, disabilities and gender KB3. Different formats on which information is to be recorded KB4. Importance to maintain security and confidentiality of information KB5. Kinds of communication equipment (email, phone etc) available and their

effective use KB6. Selling/ influencing techniques to provide additional services/ products to

clients



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Customer Centricity



Problem Solving




Analytical Thinking


Critical Thinking




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NOS Code BWS/N9003





Assessment Criteria

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Assessment Criteria

CRITERIA FOR ASSESSMENT OF TRAINEES


Qualification Pack BWS/N0606

Sector Skill Council Beauty and Wellness Guidelines for Assessment

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skil l Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skil ls Practical for each PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC

3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below) 4. Individual assesment agencies will create unique evaulations for skil l practical for every student at each

examination/training center based on this criteria 5. To pass the Qualification Pack , every trainee should score a minimum of 65% in every NOS 6. In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent assessment on the balance NOS's to pass the Qualification Pack

Marks Allocation

Assessment outcomes Assessment Criteria for outcomes Total

Marks Out Of

Theory

Skills Practical

1. BWS/N9010 (Marketing

and customer

relationship

Management)

PC1. Define and drive branding

initiatives related to the centre 100 8 1 7

PC2. Plan marketing stratergy to

promote products / services

8 1 7

PC3. Benchmark best practices and develop world class Branding, Marketing and

CRM strategies

8 1 7

PC4. Conduct market research and capture competitive intell igence and market trends regarding Product

Branding, Promotions, Design and Pricing to remain up-to-date with the

8 1 7

Assessment Criteria

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market

PC5. Develop brand related

communication / merchandise / advertisements etc

8 1 7

PC6. Identify channels and right media mix for brand

building and communication

8 1 7

PC7. Basis the customer preferences, sales patterns and feedback, build

improvements in the planned Marketing and Branding strategy

10 2 8

PC8. Capture market

information and changing

customer preferences

8 1 7

PC9. Communicate effectively when promoting a product, service and/or

treatment

8 1 7

PC10. assess success and

efficiency of the promotional activity and marketing plan

8 1 7

PC11. Institutionalize a

continuous customer feedback mechanism; Identify recurring themes and customize operations

accordingly

10 2 8

PC12. Record and maintain a repository of customer complaints / issues and ensure appropriate action

on the same

8 1 7

100 14 86

2. BWS/N9011 (Quality

Management)

PC1. Adhere to the health and

safety standards laid out by salon

7 1 6

PC2. Analyse client feedback

and complaints to review client service experience.

7 1 6

PC3. Make reports based on

the client feedback and

client complaints

7 1 6

PC4. Analyse client expectations 7 1 6

PC5. Perform various quality

assurance and inspection processes required in business

7 1 6

Assessment Criteria

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PC6. Ensure the procedures to

fulfi l l cl ient expectations. 9 2 7

PC7. Analyse effectiveness of

any newly implemented procedures

7 1 6

PC8. Propose new methods or

changes to existing systems to improve client services

7 1 6

PC9. Evaluate own performance

towards quality

management of client care

100 7 1 6

PC10. Perform various quality

management processes required in business.

7 1 6

PC11. Ensure appropriate staff engagement to the success

of newly introduced procedures

7 1 6

PC12. Ensure appropriate monitoring to identify effectiveness of newly

introduced procedures

7 1 6

PC13. Perform the factors

necessary for continuous improvement

7 1 6

PC14. Perform assessment to

measure the quality

management

7 1 6

100 15 85

3. BWS/N9012 (IT and

Data Handling)


safety standards laid out by the manufacturer and centre

9 1 8

PC2. Create and use an

electronic presentation Prepare information for a

presentation Graphics, animations, notes, and hyperlink, evaluate

effectiveness

9 1 8

PC3. Maintain and update client database (contact details)

Microsoft Word – create a

letter , maintain salon appointment ,Prepare documents, insert information ,simple

publications ,manage fi les in order ,

9 1 8

Assessment Criteria

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PC4. Excel – financial spreadsheet

Create a spread sheet,

collate, process data, input, edit, format, simple

formulae, chart, graph, titles, labels, design, report, data base , query.

9 1 8

PC5. E-mail ; Open , sort, delete and

save emails and attachments.

Create, reply.

Attachments. Electronic address book. calendar

100 10 1 9

PC6. Internet ; Research, information,

favorites, bookmarks, virus

protection, e-safety.

9 1 8

PC7. Complete records (

treatment records, patch test)

9 1 8

PC8. Create publications ( price

l ist ,promotional material ,gift voucher)

9 1 8

PC9. Manage social media

marketing. 9 1 8

PC10. Monitor web page

enquiries , promotions 9 1 8

PC11. Manage the centre

software. 9 1 8

100 11 89

4. BWS/N9013 (Centre

management)

PC1. Lead development and

implementation of the Strategy for the centre as per annual business plan

100 5 1 4

PC2. Maintain an organisation

structure, operating model and agenda for centre which reflects

organization’s broader strategic agenda

5 1 4

PC3. Articulate the host of services/ oroducts to be

offered in l ine with the evolving customer demands

5 1 4

PC4. Build, develop, and lead a

team of managers who are 5 1 4

Assessment Criteria

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committed to driving the strategy for centre (direct, set priorities, develop, coach).

PC5. Conduct extensive

business development and ensure compliance to sales

targets for the centre

5 1 4

PC6. Manage P&L and financials

for the centre to maximize the revenues, minimize the

cost and adherence to the allocated budgets

5 1 4

PC7. Manage customers’ satisfaction to improve

understanding of issues affecting them – identifying and developing services / solutions that

will address their needs.

5 1 4

PC8. Create, develop and maintain a customer-focused culture so as to

meet and exceed customer requirements – ensuring strong working

relationships and advocacy from all customers.

5 1 4

PC9. Ensure financial and business performance is

reported appropriately to all stakeholders, including the local regulatory bodies

5 1 4

PC10. Establish and maintain an

appropriate controls environment, which meets all local and international regulatory requirements

5 1 4

PC11. Demonstrate a positive

risk, compliance and control culture through

the identification, assessment, monitoring and management of risks and issues within the

business area, alongside ensuring timely and appropriate resolution of control weaknesses,

actions and failures that arise

5 1 4

PC12. Ensure manpower

availability to deliver the 5 1 4

Assessment Criteria

96 | P a g e

services in committed time as per the quality norms to all the clients

PC13. conduct contractual

regulations of employment and understand legislation rules of employment in the

centre

5 1 4

PC14. Monitor working practices

by reviewing various records and reports of

clients.

5 1 4

PC15. identify typs and quantity of material, supplies and equipment based on

programming needs, budget, storage space, safety standards, client’s interests etc

5 1 4

PC16. maintain an inventory and

use inventory controls to ensure adequate availability of materials

and supplies to meet needs

5 1 4

PC17. monitor maintenance of

equipment and facil ity at the centre

5 1 4

PC18. replace equipment, as needed and maintain

records of maintenance and repairs

5 1 4

PC19. Ensure adherence to all health and safety norms in

the centre by all the employees

5 1 4

PC20. Manage overall MIS and

data reporting

requirements of the centre

5 1 4

100 20 80

5. BWS/N9014 (Human

Resource Management)

PC1. Develops and applies

criteria to measure and monitor productivity in order to support safe, ethical and efficient

services delivery.

100 6 1 5

PC2. Monitor staff compliance with laws, policies, procedures and established systems.

6 1 5

PC3. Participate in centreand

organization goal setting in order to align centre’s

6 1 5

Assessment Criteria

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goals with organization’s strategic plan.

PC4. Measures goals and tracks outcomes against established benchmarks to

ensure desired goals, standards and regulatory requirements are met.

6 1 5

PC5. Develops, implements, monitors and evaluates

strategies for efficient workflow.

6 1 5

PC6. Ensure hiring of the right

talent and deployment at

the best fit jobs for them

6 1 5

PC7. Manage human resources

in a fair, ethical and effective manner, including but not l imited

to: staffing requirements, job descriptions, recruiting, hiring, retention strategies, scheduling,

allocating work load, progressive discipline, performance evaluations.

6 1 5

PC8. Finalizecompensation revisions/ increments/

variable pay; growth plans , professional development of employees (promotion/

fast track etc) etc

6 1 5

PC9. Monitor employee

engagement levels and implement the employee engagement related

interventions (l ike Fun at work initiative etc)

6 1 5

PC10. Ensure conduct of exit interviews; Analyze talent attrition trends and

suggest appropriate plan of action

6 1 5

PC11. Roll out of various internal communication mechanisms (l ike quarterly

magazine, newsletter, etc)

6 1 5

PC12. Ensure capturing and

resolving employee issues and concerns

6 1 5

PC13. Stay abreast with various legal and statutory

requirements that the employees are required to

6 1 5

Assessment Criteria

98 | P a g e

be adhered to (for permanent and contractual employees)

PC14. Ensure efficient communication of all

employee related policies and procedures of the Organization

6 1 5

PC15. Ensure implementation of HR policies and processes

to ensure alignment to employee needs and adherence to the defined

policies

6 1 5

PC16. Implement compensation and Rewards such as Variable Pay Plan, increments etc.; facil itate

the annual increment exercise

5 1 4

PC17. Ensure timely processing

of salaries and reimbursement processes

5 1 4

100 17 83

6. BWS/N0610 (Teaching in

a specialist area)

PC1. provide education and training in own specialist

area by understanding the key goal.

100 10 1 9

PC2. Analyse philosophical issues relating to education and training in

own specialist area

10 1 9

PC3. Identify the aims and structure of key qualifications in own specialist area

10 1 9

PC4. plan and prepare for the

delivery of a learning programme in own specialist area ensuring the goal is achieved.

10 1 9

PC5. Plan and preapare a

learning programme in own specialist area taking into account the curriculum and latest up

coming technologies.

10 1 9

PC6. Identify teaching and learning resources that can reach the learners in own

specialist area.

10 1 9

PC7. Identify teaching and

learning resources in latest 10 1 9

Assessment Criteria

99 | P a g e

up coming technologies that can reach the learners in own specialist area.

PC8. Interact and intermediate with other experts and

trainers within the specialist area to develop own practice.

10 1 9

PC9. Review the effectiveness of own knowledge and

skil ls in a specialist area Identify own strengths and areas for improvement in

relation to practice in a specialist area

10 1 9

PC10. Identify opportunities to improve and update own knowledge and skil ls in a

specialist area

10 1 9

100 10 90

7. BWS/N0606 (Develop

learning and

development

programmes)

PC1. Identify purpose and the

necessary learning outcomes required for learning and development programmes

100 8 1 7

PC2. Develop a plan for a

learning and development

programme

8 1 7

PC3. Plan the assessment method to achieve the learning outcomes of learning and development

programmes

8 1 7

PC4. Prepare and give resources

for learning and development programmes

8 1 7

PC5. consider the appropriate

use of technology-based

delivery and e-learning

8 1 7

PC6. identify the resources you

need to deliver the session 8 1 7

PC7. Analyse the learning

outcomes of a learning and development programme

8 1 7

PC8. Evaluate the delivery and

assessment of a learning and development programme

8 1 7

PC9. Identify areas for improvement for learning

and development programmes

8 1 7

PC10. Evaluate the factors of 7 1 6

Assessment Criteria

100 | P a g e

learning and development that impact on:

• development • delivery

• assessment and accreditation

PC11. identify the involvement of learners while creating

learning and development programmes

7 1 6

PC12. manage the risks when

developing learning and development programmes

7 1 6

PC13. Compare methodologies

to monitor and evaluate learning and development programmes

7 1 6

100 13 87

8. BWS/N0607(Access

vocational skil ls,

knowledge and

understanding)

PC1. Adhere to the health and safety standards laid out

by the manufacturer and salon

100 7 1 6

PC2. assess vocational skills, knowledge and understanding using various methods according

to learner needs and assessment requirements,

• assessments of the learner • skil ls tests

• oral and written questions • assignments • projects

• case studies • recognising prior learning

7 1 6

PC3. Prepare resources and conditions for the

assessment of vocational skil ls, knowledge and understanding

7 1 6

PC4. Explain the purpose, requirements and

procedures of assessment of vocational skills, knowledge and

understanding to learners

7 1 6

PC5. Manage assessments of

vocational skil ls, knowledge and understanding to meet

assessment requirements

7 1 6

Assessment Criteria

101 | P a g e

PC6. Provide support to

learners 7 1 6

PC7. Evaluate the evidence of

learner achievement 7 1 6

PC8. Make assessment decisions according to

required criteria in vocational skil ls, knowledge and understanding

7 1 6

PC9. Follow standardisation

procedures 7 1 6

PC10. Provide feedback to the learner that affirms achievement and identifies any further implications

for learning, assessment and progression

7 1 6

PC11. Maintain records of the assessment of vocational

skil ls, knowledge and understanding, its outcomes and learner progress

6 1 5

PC12. Make assessment

information available to authorised colleagues as required

6 1 5

PC13. Follow procedures to maintain the

confidentiality of assessment information

6 1 5

PC14. Follow relevant policies, procedures and legislation relating to the assessment

of vocational skills, knowledge and understanding, including those for health, safety

and welfare

6 1 5

PC15. Apply requirements for

equality and diversity and, bil ingualism

6 1 5

100 15 85

9. BWS/N0611(Curriculum

Development)

PC1. Adhere to the health and safety standards laid out by the manufacturer and

organization

100 13 2 11

PC2. Analyse the curriculum offered and delivery of curriculum can differ or can vary according to the

context in which it is

13 2 11

Assessment Criteria

102 | P a g e

provided

PC3. Analyse the influence of

theories, principles and models of curriculum design on learning and teaching

13 2 11

PC4. Analyse the curriculum in

own specialist area is accordance to the requirement of learners

13 2 11

PC5. Design and deliver learning programmes in

accordance with the theories, principles and models of curriculum plan

12 2 10

PC6. Develop and justify

proposals to improve the

curriculum offer

12 2 10

PC7. Identify effectiveness ,strengths and areas for improvement of

application of theories, principles and models of curriculum plan to own practice

12 2 10

PC8. Involve in professional

development opportunities to improve application of theories, principles and models of

curriculum design to own practice

12 2 10

100 16 84

10. (BWS/N4015)Research

in the Sector

PC1. Understand the

principles of planning a

research

100 9 1 8

PC2. Plan the research

objectives and stages of

development

9 1 8

PC3. Identify the criteria and

type of research

proposed

9 1 8

PC4. Identify research sources

to obtain information 9 1 8

PC5. Identify different

research methods 10 1 9

PC6. Perform research to

collect data according to 9 1 8

Assessment Criteria

103 | P a g e

the investigation plan

PC7. Extract information from

different sources

9 1 8

PC8. Process and use the data

collected

9 1 8

PC9. Analyse data and

research gathered 9 1 8

PC10. Present the results from

the research collected

9 1 8

PC11. identify importance of including a bibliography when presenting research findings

9 1 8

100 11 89

11. BWS/N0612(Resource

developing and

preparing for learning

progress)

PC1. Adhere to the health and safety standards laid out

by the manufacturer and salon

100 12 2 10

PC2. Identify and understand the requirements and

criteria of learners for whom resources are being developed

11 1 10

PC3. Prepare resources for the

delivery of learning and

development

11 1 10

PC4. Plan and adapt with available resources using technology to meet learning and development

needs

11 1 10

PC5. Develop guidance to assist

those using learning and development resources

11 1 10

PC6. Assess the suitability of

resources for learning and

development

11 1 10

PC7. Identify principles supporting resource selection for learning and development

11 1 10

PC8. Adhere to organisational

policies when developing and preparing resources legislation

11 1 10

Assessment Criteria

104 | P a g e

PC9. Evaluate the influence of technology to the development of learning and development

resources

11 1 10

100 10 90

12. BWS/N0613(Manage the

creation of style

collection)


safety standards laid out by the manufacturer and salon

100 5 1 4

PC2. Manage the style

collection creation following the action plan

5 1 4

PC3. Evaluate the success of

the final style collection 5 1 4

PC4. Identify the prospects for

creating a style collection 5 1 4

PC5. Explore and assess existing

style collections 5 1 4

PC6. Create and Plan a detailed

theme base to form the style collections.

5 1 4

PC7. Prepare an action plan for

the style collection 5 1 4

PC8. Identify the role of others

involved with the style collection

5 1 4

PC9. Organise meetings and

make a note of it . 5 1 4

PC10. Inform others involved about the meeting and

developments and progress

5 1 4

PC11. research and develop

ideas for creating a style collection

5 1 4

PC12. identify methods of

presenting a style collection

5 1 4

PC13. adhere to precise planning schedule ,giving attention to all details and working

to timescales .

5 1 4

PC14. understand and identify

the effect of the venue on the design plan.

5 1 4

PC15. Identify ways to solve

problems that may occur. 5 1 4

PC16. Identify different

opportunities for creating a style collection

5 1 4

PC17. Make a budget for the

style collection 5 1 4

Assessment Criteria

105 | P a g e

PC18. Evaluate the effect and control of the budget for the style collection and its over all effect.

5 1 4

PC19. Identify the potential

commercial benefits of developing and creating a style collection

10 2 8

100 20 80

13. BWS/N0608 (Deliver

Training)

PC1. Adhere to the health and safety standards laid out by the salon

100 14 2 12

PC2. Create an appropriate

teaching and learning environment

14 2 12

PC3. Demonstrate an positive approach to teaching and learning in accordance

with internal and external requirements

16 2 14

PC4. Use various communication methods and media to meet the

learner needs

14 2 12

PC5. Communicate with other learning professionals to meet the learner needs and improve progression

14 2 12

PC6. Use technologies to

enhance teaching and to meet individual learner needs.

14 2 12

PC7. Apply minimum core

elements in delivering

teaching and learning.

14 2 12

100 14 86

14. BWS/N0609(Assessment

in Education and

Training)

PC1. Perform various

assessment types and methods used in education and training.

100 20 2 18

PC2. Analyze the effectiveness

of assessment methods in accordance with needs of learners

16 2 14

PC3. Conduct assessment in skill test, Written proof, projects, assignments, questioning, and

recognition of prior learning

16 2 14

Assessment Criteria

106 | P a g e

PC4. Identify the internal and external assessment requirements and procedures

16 2 14

PC5. Record the outcomes of

assessments. 16 2 14

PC6. Apply minimum core

elements in assessing learner

16 2 14

100 12 88

15. BWS/N9004(Manage & lead a team)

PC1. Ensure the team is aware of the schedule and job expectations on a daily

basis

100 12 2 10

PC2. Involve the team in regular meetings to communicate information intended for them

11 1 10

PC3. Ensure communication to

the team on any changes in policies/ processes by the organization through required verbal/ written

mechanisms

11 1 10

PC4. Ensure participation of the team in various engagement initiatives

organized by the organization

11 1 10

PC5. Counsel and address issues

among the team for any work related issues

11 1 10

PC6. Support the centre manager the deployment of the

team as per client schedule and the organizational

norms and guidelines

11 1 10

PC7. Ensure periodic training of

the team and support the team by delivering trainings

11 1 10

PC8. Share knowledge of processes, techniques,

therapies and products with the team to enhance their skil l levels

11 1 10

PC9. Provide feedback to the centre manager pertaining

to performance appraisals of the team

11 1 10

100 10 90

Assessment Criteria

107 | P a g e

16. BWS/N9002 (Maintain health and safety at the workplace)

PC1. Set up and position the equipment, chemicals, products and tools in the work area to meet legal,

hygiene and safety requirements

100 15 3 12

PC2. Clean and steril ize all tools

and equipment before use 13 3 10

PC3. Maintain one's posture and position to minimize

fatigue and the risk of injury

9 2 7

PC4. Dispose waste materials in

accordance to the industry

accepted standards

12 2 10

PC5. Maintain first aid kit and

keep oneself updated on the first aid procedures

10 3 7

PC6. Identify and document

potential risks and hazards

in the workplace

10 3 7

PC7. Accurately maintain

accident reports 10 3 7

PC8. Report health and safety

risks/ hazards to concerned personnel

10 3 7

PC9. Use tools, equipment, chemicals and products in

accordance with the salon's guidelines and manufacturers’

instructions

13 3 10

100 25 75

17. BWS/N9003 (Create a positive impression at the work place)

PC1. Maintain good health and personal hygiene

100 6 1 5

PC2. Comply with organisation's

standards of grooming and personal behavior

6 1 5

PC3. Meet the organisation's

standards of courtesy, behavior and efficiency

6 1 5

PC4. Stay free from intoxicants

while on duty 6 1 5

PC5. Wear and carry organisation’s uniform and accessories correctly and smartly

6 1 5

PC6. Take appropriate and

approved actions in l ine with instructions and guidelines

6 1 5

PC7. Record details related to

tasks, as per procedure 6 1 5

Assessment Criteria

108 | P a g e

PC8. Participate in workplace

activities as a part of the larger team

6 1 5

PC9. Report to supervisor

immediately in case there

are any work issues

6 1 5

PC10. Use appropriate language, tone and gestures while interacting with clients from different cultural and

religious backgrounds, age, disabilities and gender

6 1 5

PC11. Communicate procedure related information to

clients based on the sector’s code of practices and organisation’s procedures/ guidelines

5 1 4

PC12. Communicate role related

information to stakeholders in a polite manner and resolve queries, if any

5 1 4

PC13. Assist and guide clients to

services or products based on their needs

5 1 4

PC14. Report and record instances of aggressive/ unruly behavior and seek

assistance

5 1 4

PC15. Use communication equipment (phone, email etc) as mandated by your organization

5 1 4

PC16. Carry out routine

documentation legibly and accurately in the desired format

5 1 4

PC17. File routine reports and

feedback 5 1 4

PC18. Maintain confidentiality of

information, as required, in the role

5 1 4

100 18 82

Documents

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