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2020 Virtual Experience
Because Connections Matter. More Than Ever.1
cx.quadient.com/inspiredays2020
Inspire Days Virtual ExperienceLast year, we announced that our 2020 Inspire Days would be held in London. Although we’re dis-appointed not to be able to connect with you personally in that great city, we are excited to be able to connect with you virtually and will do all we can to sprinkle a little British flavour throughout the event.
Our agenda features a host of technology and product updates as well as customers sharing best practices and case studies that you can use to help you deliver on your important communication initiatives projects.
So if you are a developer, architect, business leader or executive in your organization and if you are interested in expanding communication channels and delivering more digital communications to your customers, improving overall customer engagement, driving more personalized customer experienc-es, or creating more internal operational efficiencies with your CCM platforms, then this is the right event for you.
Thank you to our sponsors: Canon, Capgemini, Cognizant and Guidewire!
I look forward to connecting with you at the Inspire Days Virtual Experience.
2020 Virtual Experience
Sincerely,
Chris Hartigan
Chief Solution Officer, Customer Experience Management
Because Connections Matter. More Than Ever.
2020 Virtual Experience
Because Connections Matter. More Than Ever.2
cx.quadient.com/inspiredays2020
VIRTUAL EXPERIENCE HIGHLIGHTS :
speakers78
main stage sessions
7
6 tracks and 29 breakout
sessions
demos -4
sponsors - 4
customer speakers -
19
Peer to peer networking
Connection Zone “exhibitors”
Chat rooms
Live and on demand content
Personal agenda builder
Leaderboard Challenge
2020 Virtual Experience
Because Connections Matter. More Than Ever.3
cx.quadient.com/inspiredays2020
TIME SESSION TITLE VIRTUAL LOCATION
New York, USA (EDT) 9:00 am – 9:30 am
London UK (BST) 14:00 - 14:30
Paris, Europe (CEST) 15:00 - 15:30
Where Operations Meets Experience: CCM in the age of CX
Forrester’s Allen Bonde lives at the intersection of technology, marketing and customer experience. A former CMO who now leads Forrester’s Digital Transformation research, he will share relevant market trends and CX insights from outside of the Customer Communications Management (CCM) market that will improve your cus-tomer connections. As more organizations focus on delivering omnichannel experiences, his views on architec-ture and “innovation through ecosystems” are especially relevant in today’s challenging market environments.
Presenter(s): Allen Bonde, Forrester
Main Stage
Break
10:00 am - 10:30 am (EDT)
15:00 - 15:30 (BST)
16:00 - 16:30 (CEST)
Accelerate transformation; Communicate with confidence
As customer expectations increase for a personalized communications experience across physical and digital touchpoints, organizations have an imperative to enhance their communications as a critical element of their overall customer experience strategy. Quadient technology and proven methodologies can help you build ex-periences that lead to breaking down silos and more satisfied and loyal customers. Hear about what's new with Inspire and Quadient Cloud and how they are evolving.
Presenter(s): Chris Hartigan, Quadient & Avi Greenfield, Quadient
Main Stage
Break
11:00 am - 11:30 am (EDT)
16:00 - 16:30 (BST)
17:00 - 17:30 (CEST)
Our Journey to Digital: Lincoln Financial Group
Unequivocally, the Digital Transformation journey for many organization’s is long and arduous, but those who take on the challenge reap significant benefits from improving the customer journey and creating a frictionless experience. Join this session with Scott Roth, Senior Vice President, IT Enterprise Solutions, and Matthew Daniels, Vice President and Chief Architect, as they share how Lincoln Financial Group defines digital, how the organiza-tion is responding to customer demands for digital communications, and the successes and learnings as they continue to move forward into the future of digital.
Presenter(s): Scott Roth, Lincoln Financial Group, Matthew Daniels, Lincoln Financial Group & Mirza Baig, Qua-dient
Main Stage
Break
12:00 pm - 12:30 pm (EDT)
17:00 - 17:30 (BST)
18:00 - 18:30 (CEST)
Fireside Chat: Macro view on communications with Quadient's CXM Industry Principals
Quadient CXM’s vertical industry experts will share what they are seeing as they work with clients globally in key markets including financial services, insurance, utilities, and service providers. They will share what they are seeing in key industries and how clients are responding to current challenges and preparing for the omnichan-nel future.
Presenter(s): Chris Hartigan, Quadient, Didier Rouillard, Quadient, Andi Dominguez, Quadient, Andrew Stevens, Quadient & John Hoggard, Quadient
Main Stage
Break
1:00 pm - 1:30 pm (EDT)
18:00 - 18:30 (BST)
19:00 - 19:30 (CEST)
The Three Cs of Customer Experience
Customer Experience is the only differentiation left. Ingrid uses humor and facts from her 20 years as a business disrupter to teach audiences how they too, can transform a company by design. Learn about her proven framework of the three Cs of Customer Experience Strategy and Transformation: Culture, Competency, Credibility.
Presenter(s): Ingrid Lindberg, ChiefCustomer.com
Main Stage
1:30 pm - 2:00 pm (EDT) 18:30 - 19:00 (BST) 19:30 - 20:00 (CEST)
Day 1 Closing Remarks
Presenter(s): Chris Hartigan, Quadient
Main Stage
Tuesday, October 13, 2020
2020 Virtual Experience
Because Connections Matter. More Than Ever.4
cx.quadient.com/inspiredays2020
TIME SESSION TITLE VIRTUAL LOCATION
New York, USA (EDT) 9:00 am – 9:30 am
London UK (BST) 14:00 - 14:30
Paris, Europe (CEST) 15:00 - 15:30
Connecting with Quadient to accelerate success
Quadient wants to partner with you in your pursuit of success. We want to ensure you effectively onboard and adopt our solution and accelerate your ROI. Learn how to get the most out of your relationship with Quadient. How to access and leverage resources including Customer Support, Quadient University, Product Training and the Professional Services programs. Join us for a live presentation with an ample Q&A session to follow.
Presenter(s): Matthew Rozek, Quadient
Breakout Room
Break
10:00 am - 10:30 am (EDT)
15:00 - 15:30 (BST)
16:00 - 16:30 (CEST)
Evolving from Customer Communications Management (CCM) to Customer Experience Management (CXM)
Consumer demands for personalized interactions in their preferred channels continues to increase. Hear how the Quadient maturity model and our solutions support the evolution from compliance-based CCM, to business user focused Core+ to customer-centered CXM.
Presenter(s): Avi Greenfield, Quadient
Breakout Room
Break
11:00 am - 11:30 am (EDT)
16:00 - 16:30 (BST)
17:00 - 17:30 (CEST)
Accelerating your Time to Value for customer success
Accelerate your Time-to-Value and customer success with Quadient Professional Services.
Presenter(s): Frans Verstraten, Quadient & Michal Tkadlec, Quadient
Breakout Room
Break
12:00 pm - 12:30 pm (EDT)
17:00 - 17:30 (BST)
18:00 - 18:30 (CEST)
Quadient Inspire: The art-of-the-possible
You can create compelling digital engagements with Inspire and Quadient Cloud. Learn about and see the possibilities in this session about key use cases and what you can do next with Inspire.
Presenter(s): Avi Greenfield, Quadient
Breakout Room
Break
1:00 pm - 1:30 pm (EDT)
18:00 - 18:30 (BST)
19:00 - 19:30 (CEST)
Customer Panel: Engaging for Success
Quadient customers will discuss their suggestions for engaging with Quadient to support their success.
Presenter(s): Matthew Rozek, Quadient, Douglas Monteiro Godinho, SulAmerica Seguros, Bryan Praught, Epsilon & Gerald Vollmar, Epsilon
Breakout Room
1:30 pm - 2:00 pm (EDT) 18:30 - 19:00 (BST) 19:30 - 20:00 (CEST)
Day 1 Closing Remarks
Presenter(s): Chris Hartigan, QuadientBreakout Room
* Agenda is subject to change
Wednesday, October 14, 2020
Track 1: New to Quadient Inspire
2020 Virtual Experience
Because Connections Matter. More Than Ever.5
cx.quadient.com/inspiredays2020
TIME SESSION TITLE VIRTUAL LOCATION
New York, USA (EDT) 9:00 am – 9:30 am
London UK (BST) 14:00 - 14:30
Paris, Europe (CEST) 15:00 - 15:30
CXM: What? Why? and How?
From the opening keynote on Tuesday, you’ve heard a lot about CXM and how it will help you improve the relevance of the work you do as customer expectations continue to rise. In this session, theory meets practice, as you learn what CXM meant to your current Quadient applications, why it’s important to your team and how you can use your existing Quadient technology to increase the value of what you already do within your orga-nization. Some small adjustments in your approach to communication design is able to make large impacts to your organizations. We’ll point you in the right direction.
Presenter(s): Scott Drager, Quadient
Breakout Room
Break
10:00 am - 10:30 am (EDT)
15:00 - 15:30 (BST)
16:00 - 16:30 (CEST)
Orchestrating Journeys
Quadient’s Customer Journey Explorer fuses the action of omnichannel customer communication delivery with the analytic strengths of the latest CX technology to improve business performance. This session shows how connecting CCM to CX technology delivers a seamless digital onboarding customer experience to a prospect who uses a variety of channels on their journey to becoming a customer. You will see the customer’s view while you see how Quadient technology builds customer profiles, delivers critical information and nudges the customer along the journey.
Presenter(s): Richard Adolph, Quadient & Jay Stobie, Quadient
Breakout Room
Break
11:00 am - 11:30 am (EDT)
16:00 - 16:30 (BST)
17:00 - 17:30 (CEST)
Rapid CX Transformation with InspireXpress
What a difference a year makes! Since its promising debut at Inspire Days San Antonio, our AI, ML and NLP-based migration technology, InspireXpress has evolved with incredible speed. See the new capabilities in action, like Sankey charts, content traceability, content merging, simplified renaming, faster processing and automatic transfer of content to Inspire Content Manager and Interactive. From your output to a new portfolio, faster than you think.
Presenter(s): Roman Lžičař, Quadient & Robbie Lanoue, Quadient
Breakout Room
Break
12:00 pm - 12:30 pm (EDT)
17:00 - 17:30 (BST)
18:00 - 18:30 (CEST)
How Communications will shape Customer Experience Post 2020
To say the least, 2020 has been an interesting year. Your timeline for making critical changes in customer communications compressed dramatically. You adjusted your employee experience and underlying support systems at incredible speed as we pivoted to work from home. While you innovated through internal disrup-tion, your customers challenged you to deliver support with faster response times as they expected engage-ment across more channels. In this session, Aspire CCS’ Kaspar Roos will share what lessons we should take from 2020, look at key trends shaping the near future and help us to prepare for the convergence of customer communications management and customer experience trends in 2021 and beyond.
Presenter(s): Kaspar Roos, Aspire Communications
Breakout Room
Break
1:00 pm - 1:30 pm (EDT)
18:00 - 18:30 (BST)
19:00 - 19:30 (CEST)
The Customer Centric Digital Experience of Tomorrow
What if your digital solution could evolve at the speed of customer expectations? What if you could deliver a personal outcome to each user that aligns with your business’s goals? This demonstration from Quadient's DXP Innovation team connects your digital solutions to every customer interaction. The future isn't as far off as you think.
Presenter(s): Bjorn Hildahl, Quadient
Breakout Room
1:30 pm - 2:00 pm (EDT) 18:30 - 19:00 (BST) 19:30 - 20:00 (CEST)
Day 2 Closing Remarks
Presenter(s): Chris Hartigan, Quadient
Main Stage
* Agenda is subject to change
Wednesday, October 14, 2020
Track 2: Customer Connections. Inspired.
2020 Virtual Experience
Because Connections Matter. More Than Ever.6
cx.quadient.com/inspiredays2020
TIME SESSION TITLE VIRTUAL LOCATION
New York, USA (EDT) 9:00 am – 9:30 am
London UK (BST) 14:00 - 14:30
Paris, Europe (CEST) 15:00 - 15:30
Customer Journey Mapping (CJM) - New Features and Capabilities
Join this session for a tour of the new features and capabilities in CJM to enable you to visualize live data and execute relevant business decisions.
Presenter(s): Laurent Ghio, Quadient & Nick DePrimio, Quadient
Breakout Room
Break
10:00 am - 10:30 am (EDT)
15:00 - 15:30 (BST)
16:00 - 16:30 (CEST)
Interactive Front-Office User
Improving customer experience by empowering front office users to leverage Inspire for efficiently commu-nicating with customers on any of customer’s preferred channels. Presenting latest capabilities of Inspire Interactive for front office users and how Inspire manages to coordinate the communication composition and delivery.
Presenter(s): Jeff Bundy, Quadient, Tomas Sedlacek, Quadient & Darren Collins, Quadient
Breakout Room
Break
11:00 am - 11:30 am (EDT)
16:00 - 16:30 (BST)
17:00 - 17:30 (CEST)
Digital Advantage Suite & Dynamic Communications
Digital Advanced Suite (DAS) and Dynamic Communications (DC) are core components and the key dif-ferentiators of the Inspire omni-channel design and delivery strategy. By creating two-way communication applications, based on electronic forms using DC, you’re empowered to create and deploy communications in real-time to the web and mobile devices.
Whether it’s an invoice, contract, letter, or fillable form, DAS enables organizations to utilize App notifications, Web and Mobile Push notifications, all while guaranteeing secured access to digital content.
During the presentation we will demonstrate a simple use case where a customer will start an application pro-cess, via DC fillable, forms on their mobile device and illustrate how Inspire’s orchestration process can trigger a true, dynamic, omni-channel experience.
Presenter(s): Andres Vela Varga, Quadient & Aaron Pressley, Quadient
Breakout Room
Break
12:00 pm - 12:30 pm (EDT)
17:00 - 17:30 (BST)
18:00 - 18:30 (CEST)
Inspire Scaler – What’s in it for me?
Inspire Scaler automates your communications workflows, eases integration of Inspire within your enterprise, and orchestrates your customer interactions. Whether you are an application developer, architect, adminis-trator, or production operator, Scaler has you covered! Join us in this technical session where we will take a closer look at the latest and greatest capabilities available for your specific Scaler job role.
Presenter(s): Clay Hunsaker, Quadient & Robert Tucker, Quadient
Breakout Room
Break
1:00 pm - 1:30 pm (EDT)
18:00 - 18:30 (BST)
19:00 - 19:30 (CEST
R14 Tips & Tricks
Join this session as Inspire whizz kids Cathy and Jay share the top five requested time-savers tips, as voted for by you.
Presenter(s): Jay North, Quadient & Cathy Gates, Quadient
Breakout Room
1:30 pm - 2:00 pm (EDT) 18:30 - 19:00 (BST) 19:30 - 20:00 (CEST)
Day 2 Closing Remarks
Presenter(s): Chris Hartigan, Quadient
Main Stage
* Agenda is subject to change
Wednesday, October 14, 2020
Track 3: Inspire Deep Dive
2020 Virtual Experience
Because Connections Matter. More Than Ever.7
cx.quadient.com/inspiredays2020
TIME SESSION TITLE VIRTUAL LOCATION
New York, USA (EDT) 9:00 am – 9:30 am
London UK (BST) 14:00 - 14:30
Paris, Europe (CEST) 15:00 - 15:30
Why should a service provider have to go Digital?
With the acceleration of print volumes reduction, can Service Providers afford to stay in a pure printing eco-system and defend the paper-based communication forever, or should they consider as soon as possible to other sources of revenues in the Digital space? This session is a live panel with Quadient Service Providers from around the world who will share their views and actions implemented around this topic.
Presenter(s): Didier Rouillard, Quadient, Yaron Assel, Orda, Chris Green, Opus Trust & Christophe Gaubert, Paragon France
Breakout Room
Break
10:00 am - 10:30 am (EDT)
15:00 - 15:30 (BST)
16:00 - 16:30 (CEST)
Becoming Customer Obsessed: British Gas’s Journey (so far…)
British Gas has become a CX leader in the utility industry by adopting a customer obsessed, solutions-led mind-set that is part of an exciting new strategy to evolve into a service business that sells energy, rather than an energy business that sells services. Learn how British Gas is leveraging journey mapping as a key corner-stone to this strategy, and how the organization is working alongside Quadient to deliver a truly personalized omni-channel experience for its customers.
Presenter(s): John Hoggard, Quadient & Adam Firbank, British Gas
Breakout Room
Break
11:00 am - 11:30 am (EDT)
16:00 - 16:30 (BST)
17:00 - 17:30 (CEST)
“Existing” doesn’t have to mean “legacy” – content delivery at the speed of the mobile
One of the generally accepted truths within banking is that “digital” means “digital only” – if you want to build something in the digital channels then you’re going to need bespoke products because your existing solutions don’t stand a chance of working at the speed or with the functionality that will be required. That holds especially true for content, which is likely to change at a rapid pace so there’s no chance that anything you already own could keep up. The end result is that the walls of your digital silo get higher, and your costs increase… again.
Enter Vontobel, a globally operating financial expert with Swiss roots that proves it can be done differently. Join Filip Vrucina and Andreas Diener as they give a masterclass in how they took Quadients Inspire platform and created a business led, highly flexible, omni-channel content solution that controls what the customer sees regardless of the channel they use - in print, on the internet, and even through the mobile app Vontobel Volt®, their digital Wealth Management solution.
Presenter(s): Andrew Stevens, Quadient & Filip Vrucina, Bank Vontobel AG
Breakout Room
Break
12:00 pm - 12:30 pm (EDT)
17:00 - 17:30 (BST)
18:00 - 18:30 (CEST)
The CX imperative: How Northwestern Mutual recharged their customer communications approach
Responding to customer demands requires setting up a responsive, flexible and digitally-enabled communi-cations infrastructure. Join this fireside chat as Rajat Goon, Client Communications and Delivery, and Roberto Matus, Client Communications Senior Engineer share how Northwestern Mutual is tackling communications challenges within their business, their journey in identifying the right solution, and how their communications are evolving to solve both business and insured’s needs.
Presenter(s): Andi Dominguez, Quadient, Rajat Goon, Northwestern Mutual & Roberto Matus, Northwestern Mutual
Breakout Room
Break
1:00 pm - 1:30 pm (EDT)
18:00 - 18:30 (BST)
19:00 - 19:30 (CEST
Fireside Chat with Jonathan Holman, Head of Digital Transformation at Santander Bank
Join us for an informal conversation about Santander Bank's award-winning solutions that use Quadient Inspire, the importance of communicating effectively in the corporate world, and Jonathan’s unique insights into the future of customer experience in banking and financial services.
Presenter(s): Andrew Stevens, Quadient & Jonathan Holman, Santander Bank
Breakout Room
1:30 pm - 2:00 pm (EDT) 18:30 - 19:00 (BST) 19:30 - 20:00 (CEST)
Day 2 Closing Remarks
Presenter(s): Chris Hartigan, Quadient
Main Stage
* Agenda is subject to change
Wednesday, October 14, 2020
Track 4: Industry Best Practice with Inspire
2020 Virtual Experience
Because Connections Matter. More Than Ever.8
cx.quadient.com/inspiredays2020
TIME SESSION TITLE VIRTUAL LOCATION
New York, USA (EDT) 9:00 am – 9:30 am
London UK (BST) 14:00 - 14:30
Paris, Europe (CEST) 15:00 - 15:30
Comment Quadient aide et accompagne les entreprises françaises dans leur transition digitale
Transformation digitale d’un parcours du combattant en une expérience client sur mesure : gestion d’un sinistre. Présenté par Isabelle Richard, CGI.
“Pas encore tout à fait réveillé ce matin, et PAF c’est l’accident ! Comment rendre le parcours de gestion d’un sinistre automobile simple, fluide et sans couture ; en plaçant les différents protagonistes au centre d’une vue à 360°. Qu’il soit assuré, assistance, assurance, dépanneur, garage, expert … comment faire en sorte que le parcours de gestion de sinistre ne devienne pas un parcours du combattant ! Le tout réalisé à 100% avec les solutions Quadient.”
[Success Story dans l’industrie] Tessi met en place la plateforme CCM Quadient Inspire en mode SaaS. Présenté par Ludovic Dessein, Tessi.
En 2019, le pôle Européen Conseil et Intégration du groupe Tessi a remporté avec Quadient et sa solution Inspire l’appel d’offres lancé par une multinationale française, dans l’industrie de l’énergie et la gestion de l’eau, pour la refonte de sa plateforme de composition de messages depuis les postes de travail utilisateurs et pour leur distri-bution multicanal. Découvrez le projet et notre retour d’expérience.
Presenter(s): Isabelle Richard, CGI France, Ludovic Dessein, Tessi & Arnaud Caupin, Quadient
Breakout Room
9:30 am - 10:00 am ET Break
10:00 am - 10:30 am (EDT)
15:00 - 15:30 (BST)
16:00 - 16:30 (CEST)
Un alto nivel de satisfacción del cliente le asegura ser el líder en su industria - cómo generar esa ventaja en el mercado actual.
Communication with your clients is essential to achieve a rapprochement with them and to be able to offer quality services, to ensure that their experience is of quality and they are satisfied. This session will be in SPANISH.
Presenter(s): Mauricio Saavedra, Quadient
Breakout Room
Break
11:00 am - 11:30 am (EDT)
16:00 - 16:30 (BST)
17:00 - 17:30 (CEST)
Além da comunicação digital - o que vem a seguir?
The session will focus on the next generation of digital communication and how Financial and Insurance compa-nies are using Quadient’s Inspire solution to create a new Customer Experience. This session will be in PORTU-GUESE.
Presenter(s): Mohammed Altikriti, Quadient
Breakout Room
Break
12:00 pm - 12:30 pm (EDT)
17:00 - 17:30 (BST)
18:00 - 18:30 (CEST)
Healthcare Payers – Expand to Digital
The focus on reducing communication efforts through digital innovation and digital transformation is at your fingertips. Expand what you’ve accomplished with CCM and apply those skills to the new realm of member en-gagement. Optimize the member journey through the expansion of digital channels. Join this session to see how the latest Inspire technology moves you to the future while maximize your investment.
Presenter(s): Dan Cox, Quadient & Cristian Westermann, Quadient
Breakout Room
Break
1:00 pm - 1:30 pm (EDT)
18:00 - 18:30 (BST)
19:00 - 19:30 (CEST
How North American Service Providers Can Sell Digital Solutions Successfully
The Print Service Provider industry faces modern customer communication transformation requiring digital acceleration. This new paradigm results in a fewer projects and lower print volumes often leading to less revenue. However, Print Service Providers have strong assets to leverage in the new digital space. They have been the enterprise’s trusted partners for years -- delivering time critical and highly sensitive communications for their customers. They also have strong sales and technical teams that can upgrade their skills in no time. So, why has the industry not been able to fully seize the digital opportunity and regain revenue and healthy margins? What are digital services beyond email, SMS or PDF? How can Print Service Provider rapidly transform to access a new market leveraging their assets while limiting their exposure to risks? During this session, we will explain how in the last 3 years Quadient has already successfully helped to transform several leading Print Service Providers in worldwide with its digital NOW program. Please join us to find out more and get answers to your questions.
Presenter(s): Antoine Hemon-Laurens, Quadient
Breakout Room
1:30 pm - 2:00 pm (EDT) 18:30 - 19:00 (BST) 19:30 - 20:00 (CEST)
Day 2 Closing Remarks
Presenter(s): Chris Hartigan, Quadient
Main Stage
* Agenda is subject to change
Wednesday, October 14, 2020
Track 5: Regional Spotlight
2020 Virtual Experience
Because Connections Matter. More Than Ever.9
cx.quadient.com/inspiredays2020
TIME SESSION TITLE VIRTUAL LOCATION
New York, USA (EDT) 9:00 am – 9:40 am
London UK (BST) 14:00 - 14:40
Paris, Europe (CEST) 15:00 - 15:40
Partner Program Update - Leverage the new 'Experience Partner Program'
Join us for a partner exclusive event at Inspire Days. Discover the current state of Quadient’s partner ecosys-tem and the coming evolution of the partner program to help you drive more opportunities in the CXM market.
All Quadient partners are welcome to join this session.
Presenter(s): Alban Olier, Quadient
Breakout Room
Break
10:00 am - 10:30 am (EDT)
15:00 - 15:30 (BST)
16:00 - 16:30 (CEST)
Customer Experience beyond the technology
You want your customers to have the best experience they can have at all times. But what about your experi-ence getting there? In this session, Canon looks beyond the tools and technology to focus on what is important to you in your quest looking for a partner that can deliver peace of mind every step on the way.
Presenter(s): Darren Rands, Canon
Breakout Room
Break
11:00 am - 11:30 am (EDT)
16:00 - 16:30 (BST)
17:00 - 17:30 (CEST)
How to Leverage Your Quadient Investment to Consolidate Communications
Capgemini provides digital transformation consulting for organizations looking to consolidate communications from multiple lines of business. Join this session to hear specific examples from Liberty Mutual and others on how to leverage your Inspire Investment and increase ROI by establishing a shared service to govern stan-dards for digital and print communications across the enterprise while also staying current with omni-channel trends. Migration from legacy systems to Inspire is made easier through the standard approach combined with Capgemini Inspire expertise.
Presenter(s): Michael Marsh, Capgemini
Breakout Room
Break
12:00 pm - 12:30 pm (EDT)
17:00 - 17:30 (BST)
18:00 - 18:30 (CEST
CORAL – Quadient Transformation Made simple
CORAL – Cognizant Transformation Accelerator- A one stop shop for transformation needs. CORAL is a disruptive solution offering for digital transformation needs for enterprises from In-house/legacy platform to Quadient Inspire. CORAL is a unique solution as it enables the automated extraction of letter/template contents & business logic from existing CCM platforms like Documaker, xPression, Exstream. It can also do rationalization along with transformation. CORAL can complement with Inspire xPress in terms of Digital trans-formation needs of customer.
Presenter(s): S.S. Swaminath Natarajan, Cognizant & Vasudevan Chokkalingam, Cognizant
Breakout Room
Break
1:30 pm - 2:00 pm (EDT) 18:30 - 19:00 (BST) 19:30 - 20:00 (CEST)
Day 2 Closing Remarks
Presenter(s): Chris Hartigan, Quadient
Main Stage
* Agenda is subject to change
Wednesday, October 14, 2020
Track 6: Partner Showcase
2020 Virtual Experience
Because Connections Matter. More Than Ever.10
cx.quadient.com/inspiredays2020
TIME SESSION TITLE VIRTUAL LOCATION
New York, USA (EDT) 9:00 am – 9:30 am
London UK (BST) 14:00 - 14:30
Paris, Europe (CEST) 15:00 - 15:30
Getting started with Customer Journey Mapping (CJM) R14
Attend this demonstration for an overview of the new features and capabilities you can take advantage of for improved journey creation and management.
Presenter(s): Joe Farina, Quadient & Cristiano Benato, Quadient
Breakout Room
10:30 am - 11:00 am (EDT)
15:30 - 16:00 (BST)
16:30 - 17:00 (CEST)
Interactive Remote Authoring with intelligence
Stop in at this demo session to learn more about the new features and capabilities in Inspire R14, including integration with CJM and PowerBI.
Presenter(s): Clayton Kohiyama, Quadient, Dave Schuller, Quadient & Ondrej Pessr, Quadient
Breakout Room
11:30 am - 12:00 pm (EDT)
16:30 - 17:00 (BST)
17:30 - 18:00 (CEST)
Workspace transformation - The Inspire way
Join this demo to see the power of legacy to Digital with Inspire Designer / DAS & DC in action. Move to digi-tal in record time by re-using your existing assets. No need to re-write or start from scratch!
Presenter(s): Chris Theodore, Quadient & Peter Van Herpen, Quadient
Breakout Room
12:30 pm - 1:00 pm ET
17:30 - 18:00 (BST)
18:30 - 19:00 (CEST)
The Art of the Possible - Today
Join this session to witness the innovative potential of the Inspire Portfolio, which you can implement to drive your business. Today.
Presenter(s): Rick Gorman, Quadient & Dheeren Gorecha, Quadient
Breakout Room
1:30 pm - 2:00 pm (EDT) 18:30 - 19:00 (BST) 19:30 - 20:00 (CEST)
Day 2 Closing Remarks
Presenter(s): Chris Hartigan, Quadient
Main Stage
* Agenda is subject to change
Wednesday, October 14, 2020
Demo Theatre
2020 Virtual Experience