Upload
others
View
3
Download
0
Embed Size (px)
Citation preview
Integrated management systemEnsuring global quality, environmental protection, health and safety
Paper Energy Mobility Service
Fair. Reliable. Innovative.
This is our promise to our customers. And it is the demand we place on ourselves in the Paper, Energy, Mobility and Service markets.
Islay Wave Power Plant:
The first and only long term grid-connected
power plant that generates electricity from
the power of the ocean waves.
Fair cooperation
Voith banks on a consistent partnership
and on long-term trusting cooperation.
Long-standing customer relations, some
more than 100 years old, attest to this fact.
We abide by our promises and will never
let our customers down.
Reliable actions
Voith means continuous dynamic growth
with solid returns and annual sales of
6 billion Euros. Our customers can be
confi dent that we will continue to support
their objectives – even in years to come –
with integrative and competent cooperation.
Innovative thinking
For more than 140 years Voith has stood for
inventiveness and innovation: with around
400 new patents per year, with substantial
investments in R & D and from the
professional accomplishments of our
42,000 employees around the world.
2
3
At a glance
Integrated thinking and action 4
Values are the basis 5
Global connection and understanding 6
Basic principles of the management system 7
Environmental protection 8
Occupational health and safety 9
Implementation and documentation 10
Global certification 11
Integrated thinking and action
for integrated processes and tools
Voith Hydro is a leader in the hydro power industry,
providing total power plant solutions. Custom-tai-
lored equipment, commissioning and service are
our hallmark. The company’s unique and unified
global process and project management is second
to none in the industry.
Building, as well as operation and maintenance
of hydro power plants are highly complex issues.
Efficiency and economics of engineering and
manufacturing, installation and commissioning of
hydro power plant equipment is done worldwide
with cross-facility project management. Through
a uniform global process and tool platform, our
employees are able to reliably fulfill the complex
requirements for these projects.
This unique quality is based on an integrated
approach that combines customer orientation
and innovative technologies. Target-oriented
management and awareness of and commitment
to quality, risk minimization, health, safety and
environmental protection results in the flawless
execution in each and every step of the realiza-
tion of a hydro project. Each employee is commit-
ted to this philosophy.
4
5
These relationships are founded on mutual
respect, through professionalism, and perfor-
mance-based project management. Internally,
we rely on the expertise of long-term staff, who
perform their work in a commitment-based cul-
ture. Each employee works in a global network
of professionals to meet the needs of our inter-
national clientele.
The corporate culture of the entire Voith group
is built around long-term partnerships. Trust, fair-
ness, innovation and reliability are the core values
upon which each operating unit conducts busi-
ness. Global team spirit and professionalism
ensure that we provide “Engineered reliability”
to our customers and to each other.
Values are the basis
Voith Hydro’s business model is based on the central value of trust,
developed through long-term customer relationships.
Heidenheim
São Paulo
York
Västerås
The internationality of Voith Hydro’s business activities is
reflected in its global positioning providing unique solutions
in a uniform and consistent manner.
Global connection and understanding
With 20 engineering and manufacturing units
Voith Hydro is always close to its customers in
the major hydro markets of the world. Addition-
ally, a Research and Development network is
globally connected and locally available for the
most advanced technology in hydro power
equipment.
These units work together through a unique
process management “book” called Blue Book,
to achieve a seamless meshing understanding
of complex component design, manufacturing,
commissioning and operation. Process adminis-
tration is based on a globally uniform system
of tools, databases and information systems.
The Integrated Management System (IMS) within
the Blue Book comprises all risk and quality
issues, as well as environmental protection and
occupational health and safety within the work-
ing arena of Voith Hydro’s operating units and
project sites.
Manufacture Service and Sales
6
7
Our customers have confidence in our ability to provide excellent
products and services due to our commitment to quality and risk
mitigation. These two principles are key to the future success of
Voith Hydro.
Quality and risk mitigation are jobs that concern
every operation of the entire group: this includes
each and every service rendered by our compa-
ny and all associated processes.
Management of technical risks and quality is a
management task and an important part of our
management concept. Every manager strives to
enhance the quality-consciousness of the mem-
bers of his or her organization.
Each employee is responsible for the avoidance
of risk and for the quality of his or her contribu-
tion to the total output of the company.
The status of the management system of each
company of Voith Hydro is evaluated by regular
management reviews as well as internal and
external audits.
Basic principles of the management system
Through quality and risk mitigation we fulfill our
customers’ long-term requirements and expecta-
tions. We closely cooperate with our suppliers
and partners in order to achieve this.
Environmental protection
Protection of the environment is a crucial issue, even though hydro power
is a clean and low-emission form of energy generation. Voith Hydro offers
solutions in two dimensions. Environmental protection of all kinds in sites
and project execution, and in technical solutions for enhanced water quality
through technologies such as aerating runners and fish-friendly patented
machines or water-lubricated and oil-free components.
In accordance with our corporate values
enhanced environmental protection includes:
� Carrying out regular reviews of our company’s
activities, assessing whether they are in
accordance with our environmental policies,
our principles of adhering to all current legal
requirements and regulations, and of continu-
ously improving our corporate environmental
program.
� Protection of the environment and disposing
of harmful waste by observing special methods.
Should this be impossible, environmentally
harmful emissions, waste, noise and use of
energy and resources must be continuously
decreased. Relevant measures will be based
on the best available economically feasible
technologies. We aim to recycle waste materi-
als and ensure that they are transported and
disposed of correctly.
� Taking all measures necessary in order to
prevent failures and accidents which might
damage the environment, or limiting their
effects as much as possible.
� Taking precautions which guarantee that the
contractors who work on our premises apply
the same environmental rules and regulations
as we do.
8
9
It is of major concern to Voith Hydro to ensure
both the safety of its own employees as well
as that of employees of companies that are
involved in our processes.
Consequently, occupational health and safety are
integrated into the existing management system,
which is in accordance with the applicable inter-
national standards and laws in force.
The following is binding for all employees:
� The points established in the management
system and their implementation are obligatory
for all Voith Hydro managers and staff.
� Voith Hydro’s personnel undergoes regular
occupational health and safety training.
� A principal cornerstone of occupational health
and safety is the implementation of these
standards by the managers, safety officers
and those responsible for regular industrial
briefings regarding dangers and accidents.
� The identification of workplace hazards and
the causes of damage and accidents are
intended to avoid or minimize excessive inju-
ries to the employees, as well as to prevent
repeated occurrences.
Occupational health and safety
Implementation and documentation
All of our principles are implemented in the management
system of each company of Voith Hydro.
The management system is structured according
to ISO Standard 9001 and its according stand-
ards ISO 14001 (Environment) and OHSAS
18001 (Occupational Health and Safety).
In general, customer satisfaction takes preced-
ence over competition policies. This strategic
approach sets the standard in a business where
we want to be our customers’ long-term partners.
Cooperation in a spirit of partnership and the
dedication to joint solutions at a high level, but
also dynamic development, stability and conti-
nuity – this all sets Voith Hydro apart. And will
guarantee the successful future of the company
and its partners. To ensure successful customer
relationships, our documentation structure is
based on continuous commitment loops among
all staff involved in a project.
The system creates the general organizational,
staff-related and technical conditions and
ensures that suitable methods and instruments
are applied.
The objectives of this management system are
to sustain customer satisfaction, profitability and
employee satisfaction.
The management system is documented in
company-specific manuals, including the associ-
ated instructions for each process. These contain
a description of the objectives, strategies and
processes which, measured against the expecta-
tions and requirements of our customers, have
a particular influence.
10
11
An independent certification by an authorized
body gives further confidence to our customers
that our organization is managed in a systematic
manner, and that projects are handled with care
and professionalism according to a proven sys-
tem. Our global certification is based on well-
known international standards for quality man-
agement (ISO 9001), environmental protection
(ISO 14001), as well as occupational health and
safety (OHSAS 18001). All Voith Hydro locations
are in complete compliance with these three
standards, handle all processes in an identical
way, and are formally certified under one unique
certification.
This certification is an important driver and
safeguards constant, reciprocal conditions over
defined periods of time in order to guarantee
a stable quality level in all phases and fields of
our activities.
So, it is not only our product and service exper-
tise but also our know-how and knowledge on
process culture and implementation that contin-
ues to provide you with Engineered reliability.
Global certification
Voith Hydro Holding GmbH & Co. KG
Alexanderstrasse 11
89522 Heidenheim, Germany
Tel. +49 7321 37 7299
Fax +49 7321 37 13 7299
www.voithhydro.com
A Voith and Siemens Company
t333
5 e
03.
2009
100
0 M
SW
Pri
nted
in G
erm
any.
Tec
hnic
al d
ata
and
illus
trat
ions
sub
ject
to c
hang
e.