Integrated Management System

IL&FS Property Management & Services Limited

Hyderabad

INTEGRATED MANAGEMENT SYSTEM

1 Subroto Ghosh18-09-2010

18-09-2010 Subroto Ghosh2

What is a Management System

What is a management system

A management system is the framework of processes and

procedures used to ensure that an organization can fulfil all tasks

required to achieve its objectives.


Purpose of management system• High quality output that address customer need.• Efficient operations along the value stream with

minimal waste• Aligned operations, optimized for the

organization as a whole and focused on customer satisfaction

• Mechanism for continual improvement of the organization's products, processes and practices.


Management systems @ IPM&SL• Quality management systems ISO 9001:2000

• Environmental management systems ISO 14001(2004)

• Occupational Health and safety systems OHSAS 18001:1999


Quality Management System

ISO 9001:2000 (QMS) defines a management system model form

developing, implementing, and improving the effectiveness of an organization’s

quality management system focused on meeting customer requirements.


QMS Principles

1. customer-focused organization, 2. leadership, 3. involvement of people, 4. process approach, 5. system approach to management, 6. continual improvement, 7. factual approach to decision making and 8. Mutually beneficial supplier relationship.


Process model of QMS


Product

Continual improvement of the quality management systemContinual improvement of the quality management system

Customers(and otherinterested parties)

Requirements

Managementresponsibility

Resourcemanagement

Measurement, analysis and improvement

Productrealization

Output

Satisfaction

InputKey: Value adding activity information flow

Customers(and otherinterested parties)

Typical QMS structure


STANDARD - ISO 9001

QUALITY MANUALPolicy, objectives, organization,outline of quality system

PROCESS DOCUMENTSAND PROCEDURES

INSTRUCTIONS

FORMS

Processes, practices,responsibilities,interfaces

Detailed instructionson how to carry out specific tasks

Qualityrecords

Design IT Support Installation Training

Environment Management System

The ISO 14001 provides a structured management system for any organization that will like to improve its environmental performance by controlling the impact of their activities, services and products on

their environment and organizations that will like to be consistent with environmental laws

and policies.


EMS METHODOLOGY


Environmental Policy

Planning

Implementation and Operation

Checking

Management review

Continual improvement

Occupational Health and SafetyOSHAS 18001:1999 was developed as a model

to assist an organization in the identification, evaluation, control, and minimization of occupational health and safety.

Unlike ISO 14001, OHSAS 18001 is non-specific and does not give a detailed design for a management system.


EMS Vs OHS• The primary difference between ISO 14001

and OHSAS 18001 lie in the planning activity.

• ISO 14001 identifies Environmental aspects and Impacts associated with products, services, and activities

• OHSAS 18001 identifies Hazards and Risk associated with it workplace.



What are we doing ?Integrating all these Management

system

For developing

Integrated Management System

This is not an integrated

management system!

What is an Integrated Management System• Integrated Management System is a single structure used

by organizations to manage their processes or activities

that transform inputs of resources into a product or

service which meet the organization's objectives and

equitably satisfy the stakeholders quality, health, safety,

environmental, security, ethical or any other identified

requirement

(Dalling 2007)


Structure of IMS


Integrated management systems

Results

Interested parties

The organization

Mission and vision

Policy

Demands

ISO 9001

ISO 14001

ISO 18001

Characteristics of IMS

• Its scope will cover the totality of the organizations’ processes and systems and embrace health, safety, environment, security, human Resource, finance, marketing, public relations etc as relevant to the organizations’ values, operations and objectives.

• It is formally defined in a uniform style that only varies where necessary to meet its purpose for example, description of broad principles as opposed to a defined sequence of steps to be followed in a process.


Characteristics of IMS• While ensuring the effectiveness of the IMS, replication of

documentation is minimized.

• The structure of an IMS does not follow that of a specific management standard or item of legislation but is designed to control and guide the organizations’ processes in the most effective and efficient way.

• Each component of the management system takes account of all of the other components as appropriate.

• It transparently addresses all relevant stakeholder key requirements defined via relevant standards, legislation or other defined requirements.


Cross reference of Standards

ISO guide 72 ISO 9001:2000 ISO 14001:2004 OHSAS 18001:2000

2.1 Identification of needs, requirements and analysis of critical issues

5.2 Customer focus7.2.1 Determination of requirements related to product

4.3.1 Environmental aspects4.3.2 Legal and other requirements

4.3.1 Planning for hazard identification, risk assessment and control4.3.2 Legal and other requirements

3.2 Management of human resource

6.2.1 General6.2.2 Competence awareness and training

4.4.2 Competence, training and awareness

4.4.2 Training, awareness and competence

5.2 Preventive action 8.5.3 Preventive action

4.5.3 Nonconformity, corrective action and preventive action

4.5.2 Accidents incidents, nonconformity and corrective action


Integration Model of ISO 9001


Why Integrated Management System• Growing management system requirement

• Improved Effectiveness

• Reduced Cost

• Less redundancy and conflicting elements


Benefits of IMS

• Improved operational performance, internal management methods and cross-functional teamwork

• Higher motivation of staff

• Fewer multiple audits

• Enhanced customer confidence

• Reduced cost


Levels of IntegrationLevels of integration

Correspondence Generic Integrated

Requirements Focus on structure: compatibility or alignment, cross reference or internal coordination of elements of the standards

Focus on processes, strong motivation for continuous improvement.

Shared understanding, learning environment and stakeholder involvement.

Benefits Reduction in time and cost, less paperwork, less bureaucracy.

More interrelation or synergies and tradeoffs, established targets and objectives are coordinated and balanced, organization and responsibility are defined together.

Continuous improvement of performance, competitive advantage and more sustainable development


What are we doing

• Integrating ISO 9001:2000, ISO 14001 and OHSAS 18001.

• Developing QHSE POLICY• Developing QHSE Objectives• Identification of common formats• Common Audit Processes


Way Forward…

• QHSE POLICY of Organization• Standard Manual for Processes• Standard Formats for all management systems• Standard Audit Process


Thank You All

Let’s meet in next session


Documents

Integrated Management System