SOLOMON ISLANDS

INTERNATIONAL SOS COUNTRY SERVICE

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CONTENTS

Introduction An essential partner for business success in The Solomon Islands International SOS in The Solomon Islands

Our Key Capabilities

Global Resources Assistance Centres Air Ambulances Global Assistance Network Clinics Security Joint Venture Resources

Assistance Services Medical Assistance Security Assistance Travel Assistance Evacuation and Repatriation

Medical Services Medical Consulting MedSite – The site-based medical staffing & supply chain solution Healthcare Management Medical Training

Travel Risk Mitigation Protecting your people. Fuelling your growth.

Information and Tracking Services TravelTracker Members website and Assistance App Online Training Programmes (eLearning) Communications Portal

International SOS Advantage

Directory

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An essential partner for business success in the Solomon Islands

From pre-departure advice to push notifications and evacuations, we protect your staff throughout the Pacific so they can get on with their work.

Business in the Solomon Islands The Solomon Islands continues to be an attractive destination for mining companies, hotel and resort operators, media companies and humanitarian aid workers involved in the many development projects sponsored by private companies and foreign governments. Despite having one of the most developed economies of the Pacific Islands, political instability and inadequate healthcare facilities pose unique challenges for companies and their workforces. The Healthcare Challenge Healthcare standards in the Solomon Islands are still developing, which can make it difficult for companies to fulfil their duty of care to employees who are visiting or living here. Part of this challenge is the need for solid business continuity plans that consider ways to mitigate the risk of disruption and turmoil in the event of crises and emergencies. With increased focus on duty of care, employers cannot afford to take chances when it comes to the health and wellbeing of staff and their families in The Solomon Islands.

International SOS in the Solomon Islands International SOS is experienced with the medical and security environment in the Solomon Islands. Our emergency assistance services and managed health care solutions are linked in with our global capabilities to deliver effective solutions for organisations operating in the Solomon Islands. Our services in the Solomon Islands are coordinated through our regional Assistance Centre in Sydney and supported by our 26 other global Assistance Centres and our Global Assistance Network. International SOS has the world’s largest ISO 9001:2008 certified network of medical and security Assistance Centres. We are the most trusted provider of medical and security evacuations throughout the Pacific and no other medical assistance company has comparable resources in the region. Complementing our network of dedicated air ambulance resources, our partner network consists of medical, aviation, logistics, and security providers in the Solomon Islands. All providers are regularly reviewed, audited, and accredited by International SOS specialists.

Our Key Capabilities

Global Resources Medical Services

• Assistance Centres • Air Ambulances • Global Assistance Network • Clinics • Security Joint Venture Resources

• Medical Consulting • MedSite – site-based medical staffing &

supply chain solutions • Healthcare Management • Medical Training

Assistance Services Information and Tracking Services

• Medical Assistance • Security Assistance • Travel Assistance • Evacuation and Repatriation

• TravelTracker • Members Website and Assistance App • Online Training Programmes (eLearning) • Communications Portal

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Global Resources

24-hour Assistance Centres International SOS members have access to our 24-hour Assistance Centres around the world. Our medical-led service means medical and security professionals see every case through from start to finish. No matter where your staffs are, they can access one of our Assistance Centres for advice or help either by phone or via our App, 24-hours a day, 7 days a week. International SOS’ employees speak 99 languages and dialects across our Assistance Centres, clinics and offices worldwide. Through our Assistance Centres you can access: • Routine medical or security advice • Emergency assistance • VIP wellness hotline • Translation services • Medical repatriations or evacuations • Repatriation of mortal remains Our global case management system enables our doctors, security specialists and coordinators to monitor cases in real time around the world. Information such as X-rays and scans can be attached and viewed from any International SOS assistance centre. This global coordination ensures timely and appropriate care for members or patients, and provides organisations with continuity of service, helping to meet their Duty of Care requirements.

Air ambulances International SOS provides a worldwide air ambulance service, with dedicated planes in key locations around the world. International SOS has a fleet of dedicated air ambulances in the world. Our clients have access to the most rapid and professional air ambulance services available. Our in-house team of flight doctors and nurses are ready to take off to assist members in the event of an emergency or crisis. International SOS also has access to local and international chartered aircraft and transport providers. Our Regional Aviation Units are charged with ensuring the aircrafts used are safe and vetted for aero medical transport use. These units maintain up to date lists of aircraft and regularly conduct audits of these resources. Details on our aviation provider network can be accessed through our Assistance Centres. Global Assistance Network – GAN Our partner network consists of more than 85,000 medical, aviation, logistics, and security providers throughout the world who are reviewed, audited and accredited by International SOS medical specialists.

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Global Resources Security Joint Venture Resources

Joint venture security support Business travellers head to volatile and unfamiliar destinations every day. Our alliance with Control Risks brings together the world’s leading medical and security specialists. Our combined resources and expertise are well placed to meet organisations’ growing needs for integrated medical and travel security risk services. People and experience Our team of 200 dedicated travel security specialists have in-depth and thorough knowledge of the complex issues facing private sector companies, governments and non-governmental agencies. From a wide range of nationalities, the team speak more than 30 languages fluently, and live and travel in the regions they manage. Our extensive experience includes crisis and risk management, commercial security management, aviation security, logistics, intelligence analysis, journalism, the armed forces and law enforcement.

Combined infrastructure International SOS and Control Risks have offices, Assistance Centres and projects in more than 150 countries across five continents. Our five Regional Security Centres in Philadelphia, London, Paris, Dubai and Singapore are 24/7 operational hubs, continuously monitoring and analysing travel security developments in order to providing our members with advice and assistance. Our regional security and medical specialists work alongside each other every day, ensuring every case covers both security and medical angles as standard, not just during a crisis. They are supported by specialists dedicated to our online traveller tracking and locating services, which give us an invaluable understanding of how travel security developments around the world could affect our clients directly. Security support is an integral part of our global assistance network of more than 77,000 service providers: We have unrivalled access to unique sources of information across the globe, and can provide you with effective on-the-ground support wherever needed.

We are dedicated to providing comprehensive travel security support.

Assistance Services

Medical Assistance Besides the risk of snake bites, other medical risks in the Solomon Islands include insect borne diseases such as malaria, dengue, filariasis and, Ross River fever, and infections and diseases such as typhoid and tuberculosis. STDs and blood borne diseases are also prevalent. Medical facilities and pharmacies are limited in the Solomon Islands, and are generally only available in a few towns. Smaller towns may be medically served by missionaries. Health care workers are generally trained in Fiji and Papua New Guinea. Less serious illnesses and injuries can be treated in the Solomon Islands. Moderate or serious conditions will require international evacuation to Australia or New Zealand. X-ray facilities are only available at one hospital on the main island, Guadalcanal. Smaller hospitals in outlying areas may have shortages in supplies and facilities that do not meet international standards Companies need to consider the quality and speed of healthcare services for their staff in emergency situations and evacuation options that are linked with global capabilities. Our multilingual medical staff will listen to concerns, provide advice, and, if necessary, direct members to the appropriate medical centre for treatment. We can also help arrange an appointment at the nearest approved medical centre, and dispatch prescription medication and medical equipment. Our website provides a wide range of medical information to help members prepare for travel or living abroad.

Security Assistance Whether there is a requirement for pre-travel advice, activation of local security support, or the provision of emergency assistance, our specialist teams are available 365 days a year. Our five Security Centres and regionally-based analysis teams ensure timely and accurate reporting on security threats and travel disruptions anywhere in the world. Our experts provide updates with advice, recommendations, and analysis - online and by email. Our combined technologies provide ongoing situation updates, online advice, and real-time tracking tools that offer an unparalleled level of global security assistance. Travel Assistance Travel Assistance Services can help members with travel situations as they arise. International SOS can, when authorised, assist with booking new flight ticketing and/or hotel accommodation for members who have missed flights or encountered travel cancellations. We can also assist with ground transportation arrangements and other modes of transport where available. International SOS can provide guidance on replacing or cancelling important lost or stolen travel documents (e.g. passport, credit cards), including providing guidance, directions and bookings for local consular services in order to assist with replacement of passports or extension of Visas.

International SOS can also refer a lawyer or interpreter and provide emergency cash advances.

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Assistance Services

Evacuation and Repatriation Medical facilities and pharmacies are limited in the Solomon Islands, and are generally only available in a few towns. Serious cases will require treatment in Australia or New Zealand. In the event of a medical or security emergency, International SOS can evacuate members to a medical centre of excellence or the nearest international safe haven capable of providing the necessary care to your staff. International SOS is experienced in medical evacuations from the Solomon Islands, and undertakes numerous movements of patients to Australia on a regular basis. Comprehensive bed-to-bed service is also provided and includes commercial stretcher transports or air ambulance with medical escorts, arrangement of ground ambulance transfers, and hospital admission. Each year we manage more than 20,000 evacuations globally, the majority of which are on commercial airlines. If a commercial flight is not an option we have eight dedicated air ambulances across the world including in Singapore and Port Moresby. International SOS also has access to local chartered aircraft and transport providers. The Assistance Centres use well-developed evaluation criteria to determine appropriate service options for each patient based on individual medical need and cost efficiency.

If your employees need emergency medical or security assistance, we can: • Deploy an ambulance and make arrangements

to take them to the nearest hospital or clinic • Monitor their condition to ensure appropriate

medical care • Evacuate them to a centre of medical

excellence or repatriate them • Coordinate travel arrangements for the patient’s

family members • Set up communications between your head

office and evacuees • Activate our incident management resources

and on-the-ground security teams • Provide security referrals, advice and

coordination • Manage an individual or mass evacuation • Arrange repatriation of mortal remains in the

event of a fatality • Coordinate post-incident briefings and arrange

counselling.

Medical Services

Medical Consulting We help organisations define and prioritise the health needs of their employees, contractors and the communities in which they work. Duty of Care Our corporate health consulting programmes help organisations to protect their business travellers and expatriates, and fulfil their duty of care to employees. Our occupational health programmes assist organisations to better manage health risks in the workplace. Our experts can deliver strategic consultancy for head offices and on the ground they can perform: • Site Health Reviews • Workplace Health Risk Assessments • Occupational Health Risk Assessments (e.g.

rig assessments, hygiene surveys) • Wellness and health promotion programmes Our public health consulting service focuses on the health needs of the communities surrounding an organisation’s operational sites. On a local or a project-based level, we can design and adapt public health consulting offerings to align with the organisation’s global health policy and standards. • Health Impact Assessment • Malaria Surveys and Malaria

Control Programmes • Other disease control programmes

MedSite – site-based medical staffing & supply chain solutions International SOS helps organisations to manage and reduce the health risks facing their employees. In the Solomon Islands we offer medical staffing and supply chain solutions. Our on-site medical personnel are supported and managed by our global infrastructure and resources and receive continuous medical education, coaching and training. Doctors, nurses, medics, and occupational and public health experts: • Are appropriately-qualified and experienced. • Deliver routine primary care activities. • Provide emergency medical care. • Undertake preventative and management

activities such as implementation of site health plans and management of medical supplies and equipments.

Our set of supply chain services ensure that medical supplies reach project sites when they are needed. • Advisory services are a set of consultancy based

services used to pre-qualify potential medical supplies providers, or to advise on a list of medical supplies adapted to a particular project site’s requirements

• Arrangement services assist organisations to arrange the purchase of medical supplies including selection of a suitable supplier, management of orders, invoicing, contracting and other optional requirements

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Medical Services Healthcare Management International SOS' Healthcare Management Services help organisations better manage the healthcare services they provide to their employees globally. We start with preventative healthcare, including vaccination and health assessment programmes. Once abroad, we offer employees and expatriates support to access primary and specialists medical care, especially in regions which lack a reliable medical infrastructure. Our services create visibility for employers on healthcare benefits and their cost, as well as the health status of their workforce, anywhere in the world. MedFit Through our MedFit International Health Screening Programme, International SOS provides the resources and experience needed to successfully launch and manage a global health screening programme. The programme helps to evaluate the medical status of employees and ensures that appropriate medical support can be provided if required in the location where they are based or being sent to. Healthcare Administration Services Manage the health cover of globally-mobile workforce and help organisations extend their global healthcare capabilities.

First Aid Kits Our first aid travel kits are designed specifically for emergencies. They are organised to allow for ease of use in times of emergency and come in a range of carry bags and sizes for different applications, containing only the highest quality products that meet international standards. Medical Training International SOS conducts training programmes for site employees, as well as continuous medical education of medical professionals. We offer: • first aid training • medical emergency response team training • disaster response team training • wellness talks and education • a variety of other customised topics tailored

to the needs of clients

Travel Risk Mitigation

Protecting your people. Fuelling your growth. International SOS offers travel risk mitigation services through a joint venture with Control Risks. By integrating our experience, staff, infrastructure and technology capabilities, our services provide the support needed to ensure the safety of international travellers and expatriates. Seamlessly integrated with our medical professionals, our travel security teams are fully regionalised, bringing us closer to businesses and widening their reach. Our local expertise is based on years of operational experience to provide deeper, more insightful, specialist knowledge.

Key features Our integrated approach to travel risk mitigation enables clients to make the right decisions for their people’s health, safety and security — before, during and after they travel. It includes: • Health Impact Assessment • Comprehensive travel security guides to more

than 600 countries and cities worldwide • Timely updates on security issues and

developments containing actionable advice • Thought leadership for travel risk managers,

including in-depth analysis on emerging issues or trends and weekly security forecasts 24/7 access to security specialists to prepare employees before they travel

• Monitoring services ensuring that travellers are alerted to specific situations

• On-the-ground support and assistance

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Security Services

Security Assistance In addition to medical considerations, travellers to the Solomon Islands face risks from poor infrastructure and high levels of crime in some areas. These risks coupled with the threat from natural disasters, such as earthquakes, volcanic eruptions, floods and tropical storms make the Solomon Islands a unique and variable risk environment. Our security specialists have on-the-ground knowledge backed up by our intelligence network while accredited providers help travellers and expatriates manage security concerns as they occur. Obtaining the latest security advice before leaving their home country or travelling throughout the Pacific is always recommended, and easily done through contacting an International SOS Assistance Centre. Our experts are on hand to give advice before or during an assignment, coordinate local security support or provide emergency assistance and evacuation when required. Our 24/7 Regional Security Centres, overseeing 4 regions across the globe consists of regionally based analysis and operational teams with a wide information network to ensure timely and accurate reporting on security threats and travel disruptions Members can receive security advice from our specialists via email alerts, through the membership App or on our website as soon as emerging threats are identified, instability increases or a significant event occurs.

Beyond traditional security support, we continuously update a worldwide network of accredited security and logistics providers that enable us to find the right security resources for our members in minutes. To enhance your internal risk management processes International SOS also offers the following consulting related services: • Personal Travel Security Awareness Training

and Travel Risk Awareness training - delivered in a variety of formats and tailored to the risks your employees are exposed to.

• Travel Security Evacuation Plans – from natural disasters, to civil unrest we design plans (covering preparatory, warning, standby, evacuate non-essential personnel, stand-fast and evacuate phases), that can be activated in isolation or integrated with a wider scale International SOS led operation.

• Travel Security Programme – we can assess the effectiveness of your current programme, develop or update your policies and procedures ensuring an integrated approach across your organisation and support effective implementation.

Through our strategic alliance with Control Risks, International SOS also offers additional specialist services including political, security and integrity risk consulting. These services support clients’ investment decisions and protect assets in hostile or complex business environments. In an emergency, an organisation’s contingency plans are carried out and, if necessary, travellers, employees and their families are evacuated swiftly and safely to the nearest international safe haven.

Information and Tracking Services

TravelTracker TravelTracker offers automated customised pre-travel advice, real-time travel tracking, on-demand reports and communication with globally-mobile employees via two way text messaging. TravelTracker equips you with instant visibility of your exposure in the event a crisis, helps you to warn travellers of developing threats and provide them with health, security and safety information. International SOS offers clients a truly global employee tracking system. When travel is booked, your travellers’ itineraries will be synchronised with our TravelTracker service, allowing you to provide those travellers with pre-travel medical advice, country briefings, security alerts and emergency assistance during their trip.

Members website and Assistance App International SOS’ destination specific information is provided through the members-only website and the Assistance App. Both allow travellers and expatriates to access information relevant to them, if and when needed. The app furthermore offers a one click call into the nearest Assistance Centre for easy access to our security and medical professionals. Information about specific regions is incorporated into one easy to access website by our medical and security experts from around the world. Members can view country and city specific information about medical and security issues, including the most up-to-date information on disease prevention and vaccinations, visa requirements, as well as risk ratings.

TravelTracker

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Information and Tracking Services Online Training Programmes (eLearning) Whether your employees travel for business on a regular basis or just make the occasional overseas trip, our eLearning will introduce them to key medical and security risks of travel. Our eLearning is designed to manage risk better by making sure that your travellers are adequately prepared before they travel. Available eLearning: • Travel Risk Awareness (Medical and Travel

Security modules): Travel Risk Awareness eLearning is designed to help your travellers stay safe and healthy when travelling.

• Women's Security: This eLearning will benefit your female travellers, as it provides useful information on how to mitigate the security risks associated with being a woman abroad.

• Road Safety: Travelling in unfamiliar places presents unexpected risks. Road accidents are a major cause of medical evacuations for business travellers.

• Malaria Awareness: Malaria is a real risk to business travellers, employees and expatriates in over 90 countries. This enhanced eLearning is for your employees travelling to, or working in, malaria affected areas.

• Advanced Security Training: Advanced Security Training provides in-depth security training. It is of benefit to staff travelling to higher risk countries or those who routinely deploy to medium risk.

Communications Portal To help you communicate your travel, health and security programmes - and to ensure employees prepare themselves by reviewing country specific medical and security information, International SOS creates your Communications Portal for you. Accessible to your employees through your own intranet, it includes your organisation-specific travel policy information and other important messages you wish to communicate to travellers and international expatriates. Using your own Communications Portal is also an easy way to encourage employees to obtain destination-specific travel information and register to receive our latest advice by email, making it easier for them to be prepared and have access to your organisation’s specific pre-travel requirements.

International SOS Advantage

Partnering with International SOS and allowing us to look after your people so they can get on with their jobs will give you a competitive advantage. The return on investment of our pre-travel health check and malaria prevention programmes has been proven through an independent study conducted in 2015, which found: • Pre-travel health check programmes reduce the

occurrence of failed assignments, saving companies up to $950,000 per expatriate.

• Investing in pre-travel health checks delivers a 2.5 X cost benefit.

• Employee malaria prevention programmes could reduce the number of fatal cases by 70%.

As part of our commitment to providing the best possible service to our clients around the world, International SOS remains dedicated to continuous improvement in the quality of our medical care and standards at our clinics; our medical provider network and assistance platform. We will continue to lead medical and security assistance through innovation and tailored services to support clients to give you the International SOS advantage.

Some of the benefits of International SOS membership in the Solomon Islands • 24/7 access to multi-lingual internationally-

trained doctors and medical staff • Quality medical care consistent with

international standards • Direct billing agreements • Access to our global network of medical

providers worldwide • Access to our other health programmes and

travel risk management services

Resulting in • Peace of mind and reassurance for business

travellers, expatriates and their families • Faster, higher quality medical assistance

leading to faster recovery and reduced costs • Improved likelihood that assignments and

projects are successfully completed • Mitigated health and security risks in the event

of an emergency or crisis affecting your employees

• Clear evidence that you are meeting duty of care obligations

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Directory International SOS Australasia Directory

Offices Regional HQ – Sydney Level 3 45 Clarence street Sydney, NSW 2000 Australia Tel: +61 2 9372 2400 Brisbane Level 27, 288 Edward Street Brisbane, QLD 4000 Australia Canberra 55 Wentworth Avenue Mezzanine Floor Kingston, ACT 2604 Australia Melbourne 437 St Kilda Road Level 2 – Suite 2.02 Melbourne, VIC 3004 Australia

Auckland Level 3, 32-34 Mahuhu Crescent PO Box 105-783 Auckland, New Zealand Port Moresby, Papua New Guinea TransAir Hangar, General Aviation, Jacksons Airport, Port Moresby N.C.D. Tel: +675 302 8000

Regional Assistance Centre

Sydney, Australia: +61 2 9372 2468

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PROTECTING YOUR PEOPLE IS OUR PRIORITY International SOS is the world’s leading medical and travel security risk services company. We care for clients across the globe, from more than 850 locations in 92 countries. We pioneer a range of preventive programmes strengthened by our in-country expertise. We deliver unrivalled emergency assistance during critical illness, accident or civil unrest.

For any business operating in the Solomon Islands, International SOS is an essential partner for comprehensive risk management.

For a full list of our Assistance Centres please visit: www.internationalsos.com