7FPXCD – [AGE]

Internet Access Survey April 19, 2010

[FIRSTNAME] [LASTNAME] [ADDRESS1] [ADDRESS2] [CITY], [STATE] [ZIP]

Dear [PREFIX]. [LASTNAME], We need your help. ACERA is striving to improve communications with you and our other ACERA members. We are currently undergoing preliminary work to redesign the ACERA website, and need some information about your internet preferences to better serve you. Please complete the short survey below and mail it back to us in the enclosed postage paid envelope by May 7, 2010.

1. What type of internet access do you have at home? High-speed internet Dial-up internet I do not have internet access at home Not sure what type, but I do have internet access at home

2. Do you access the internet via a cell phone and/or other handheld portable device?

Yes No

3. How often do you use email? Daily Weekly Monthly Never

4. Please rate the importance to you of the following potential features for ACERA’s website by marking one box for each feature.

Access to view your ACERA account (contribution balance, service credit, etc.)

Personalized retirement allowance calculator using your account data

Online video seminar archive

Online submission of ACERA forms

Up-to-date ACERA news

Customer service chat window

Online social networking

5. Would you subscribe to an optional electronic news feed, such as an RSS feed (Really Simple Syndication), to receive timely ACERA news delivered straight to you?

a. Would you subscribe to an RSS feed? Yes No b. Would you subscribe to a Twitter feed? Yes No

6. Would you take periodic online surveys if we email them to you?

Yes No

7. Do you have any additional comments? _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

8. In the future, ACERA may send you communications via email to increase efficiency and save funds and natural resources. We will NEVER give out your email address to third parties. If you would like to receive e-communications, please provide your email address below:

Email address: _____________________________________

With the submission of your email address, you will be entered into a drawing to win one of ten $20 gas cards. The drawing will be held on June 30, 2010. Winners will be notified via email.

Thank you.

2010 Member Internet Survey Alameda County Employees’ Retirement Association

$20

Not important

Somewhat important

Very important