INTERNSHIP DESCRIPTIONS - UNED · departmental SOP´s • Build talent development program for the Banquet department • Review and update all Departmentl Job Descriptions ... confirmation

INTERNSHIP DESCRIPTIONS W BARCELONA

TALENT PHILOSOPHY CULTIVATE INNOVATIVE TALENT WHO ARE PERSONALLY ENGAGED FROM A LIFESTYLE STANDPOINT TO THE WITTY, WARM, WELCOMING ENVIRONMENT OF THE BRAND. WE RESPECT COLLABORATION THROUGH EXPANSIVE, DIVERSE PERSPECTIVES FROM ALL TEAM MEMBERS. FUN, CAREER GROWTH AND CREATIVITY ARE ENCOURAGED.

© 2012 STARWOOD HOTELS & RESORTS WORLDWIDE, INC. ALL RIGHTS RESERVED. FOR INTERNAL USE ONLY. CONFIDENTIAL AND PROPRIETARY MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT THE WRITTEN PERMISSION OF STARWOOD HOTELS & RESORTS WORLDWIDE, INC. 3

ADMINISTRATIVE

INTERNSHIPS

Human Resources

Reservations

Finance / Accounting / Cost

Control

Purchasing

F&B Coordination

Banqueting Coordination

OPERATIONAL

INTERNSHIPS

F&B Restaurant

Kitchen

Reception

Guest Relations (Whatever

Whenever department)

Housekeeping (supervisor)

Spa reception

Marketing

Sales / Events

AVAILABLE INTERNSHIPS A STUDENT DOING AN INTERNSHIP IN W BARCELONA IS MUCH MORE THAN JUST AN INTERN. NO COFFEE FOR YOUR BOSSES, NO PHOTOCOPIES OR ETERNAL FILING. YOU´RE PART OF A TEAM JUST LIKE EVERYONE ELSE, A DEEP DIVE INTO A PROFESSIONAL 5* AMBIENCE.

ADMINISTRATIVE INTERNSHIPS


REQUIREMENTS:

•Minimum 6 months

•High level of Spanish and

English

•TASKS AND RESPONSIBILITIES:

Assist the Human Resources

Coordinator, the Training

Manager and the Director of

Human Resources in all

departmental tasks

•.Take part in the selection and

recruitment process of

employees and students on

internship.

•Participate and assist with the

development of employee

motivation plans.

•Participate and assist with

internal communication plan

•Assist in roll out of hotel training

plan

HUMAN RESOURCES HERE THE HUMAN RESOURCES DEPARTMENT AT W BARCELONA HAS AN ACTIVE AND STRATEGIC ROLE. RANGING FROM TRAINING AND DEVELOPMENT PROGRAMS TO SELECTION AND MOTIVATION, HR PLAYS A CRITICAL ROLE IN KEEPING THE BUSINESS CULTURE AND BRAND ALIVE.



REQUIREMENTS:

•Minimum 6 months


English

TASKS AND RESPONSIBILITIES:

• Match credit card payments

• Manage city ledgers

• Handle open credit requests

• Check and archive credit

card receipts

• Match revenues in Opera

form other software systems

• Audit the revenue Handle

payments

• Monitor voids

• Etc

FINANCE AND ACCOUNTING PERSUING A CAREER IN FINANCE? ROTATING THROUGH THE KEY AREAS OF A W FINANCIAL DEPARTMENT WILL GET YOU THERE. GAIN THE EXPERIENCE NEEDED WORKING IN A MULTI-CULTURAL, MULTILINGUAL ENVIRONMENT THAT PROMOTES LEARNING BY DOING.



REQUIREMENTS:

•Minimum 6 months


English

F&B ADMINISTRATION (OFFICE COORDINATION) THE PERFECT POSITION TO TAKE A PEEK INTO THE ADMINISTRATIVE SIDE OF A HUGE F&B DEPARTMENT IN A 5 STAR ENVIRONMENT.



• Assist Director of F&B and

supervisors in all administrational

tasks having to do with the F&B

department.

• Coordination of time tables,

holidays, employee assistance

etc.

• Assisting in process of

contracting temp agency staff


REQUIREMENTS:

•Minimum 6 months


English

BANQUETING ADMINISTRATION THE PERFECT POSITION TO TAKE A PEEK INTO THE ADMINISTRATIVE SIDE OF A BANQUETING DEPARTMENT IN A 5 STAR ENVIRONMENT.



• Work with DOBF, Executive

Chef, Banquet manager and

cost controller on new

menupedia process (menu

engineering)

• Update all menus in Opera

•Assist with the rollout of the temp

agency request procedure

• Revision and update of all

departmental SOP´s

• Build talent development

program for the Banquet

department

• Review and update all

Departmentl Job Descriptions

• Assist the Banquet manager in

daily administrative tasks

OPERATIONAL INTERNSHIPS


REQUIREMENTS:

•Minimum 6 months


English


• Supporting the marketing

efforts to generate revenue and

sales strategies for the hotel.

•Assist in the implementation and

execution of marketing

strategies that achieve the goals

related to the ideal market mix,

pricing, brand status, direct

sales, and brand marketing

efforts.

MARKETING ESCAPE TO WHERE ICONIC DESIGN AND CONTEMPORARY LUXURY SET THE STAGE FOR EXCLUSIVE AND EXTRAORDINARY EXPERIENCES AT W HOTELS WORLWIDE. THE MARKETING DEPARTMENT BRINGS THE BRAND ALIVE FOR OUR SOPHISTICATED, STYLE-SAVVY TRENDSETTERS AND TRENDSEEKERS. WANT TO BE PART OF A MARKETING TEAM OF ONE OF THE WORLD´S MOST CONTEMPORARY LIFESTYLE BRANDS? STOP LOOKING. LUCKY YOU.


• Insight in managing the PR

agencies and all regionally

driven PR initiatives,

communicating with Starwood

Regional and EAME Divisional

PR teams.

•Support of Brand package

execution and practices, and

the support of successful

execution of special events and

promotional programs at the

hotel.


REQUIREMENTS:

•Minimum 6 months


English. More languages are a

plus.


• Answers calls promptly,

professionally with a friendly

greeting

• Explains rate structure,

available rooms, method of

payment/guarantee and

cancellation policies, facilities

and services; Collects pre-

registration information e.g.

(name, address, CC number, etc.)

• Entering guest reservation

details into Opera system;

Review and send written

confirmation to the guest

RESERVATIONS DEPARTMENT THIS IS WHERE THE W EXPERIENCE STARTS. THE RESERVATIONS DEPARTMENT IS RESPONSIBLE FOR PROVIDING GUESTS WITH A FRIENDLY AND W STYLE TELEPHONE CONVERSATION WHILE SELLING HIGHEST POSSIBLE RATES AND MAXIMIZING ROOM REVENUE.


• Entering reservation data from

emails, faxes, reservation forms,

rooming list into Opera

• Communicates and exchanges

information with hotel sales

Department and Front Desk

• Promotes hotel facilities to

guests through selling and up-

selling


REQUIREMENTS:

•Minimum 6 months


English


Assist the Sales Managers and

Sales Coordinators by:

• Creating profiles in our PMS

OPERA & accounts in KAM(Key

Account Management)

•Monthly production FIT &

Corporate. Production reports

from Opera

•Preparing daily arrival report for

next day from OPERA

• Preparing sales kits & Giveway

bags, sales trips, purchase

orders

•Inform clients on hotel facilities

•Answer clients requests and

petitions

•

GENERAL SALES DEPARTMENT A SUCCESFUL SALES TALENT IS CONFIDENT, TECHNOLOGY SAVVY AND EFFECTIVE AT PROACTIVELY IDENTIFYING PROBLEMS AND OFFERING SOLUTIONS. THEY UNDERSTAND THE IMPORTANCE OF MAINTAINING POSITIVE PROFESSIONAL BUSINESS RELATIONSHIPS WITH THE CUSTOMERERS AD STRATEGICALLY PLACING BUSINESS IN THE HOTEL TO MAXIMIZE OVERALL REVENUE



REQUIREMENTS:

•Minimum 6 months


English


Assist the Groups Sales

Managers and Groups

Coodinators by:

• Sending proposals to groups

interested in the hotel, giving

detailed and adequate

information

•Preparing contracts and

invoices,

•Inserting groups in the

reservation system,

•Organizing and handling the

groups proposals

•Organizing and ensuring follow

ups of the groups

•Handling group confirmations

and cancellations

•Preparing group Recaps

•Send Daily/Weekly event

reports

GROUPS AND EVENTS SALES A SUCCESFUL SALES TALENT IS CONFIDENT, TECHNOLOGY SAVVY AND EFFECTIVE AT PROACTIVELY IDENTIFYING PROBLEMS AND OFFERING SOLUTIONS. THEY UNDERSTAND THE IMPORTANCE OF MAINTAINING POSITIVE PROFESSIONAL BUSINESS RELATIONSHIPS WITH THE CUSTOMERERS AD STRATEGICALLY PLACING BUSINESS IN THE HOTEL TO MAXIMIZE OVERALL REVENUE



REQUIREMENTS:

•Minimum 6 months


English


• Main contact for Meeting

Planners when events are taking

place in the hotel

•Assist Group coordinator and

Banqueting director.

•Take care of the Wired (Business

Centre) and requests of guests in

this area.

•Check conference area

cleanliness, banqueting services

set-ups and events schedules

together with Event

Organizers/Meeting Planners, in

order to ensure quality and

success in every event.

•Collect events participants and

meeting planners feedback, and

share it with involved

departments in the hotel in order

to improve.

W MEETING INSIDER FROM A PERFECT CUP OF COFFEE FOR YOUR KEYNOTE SPEAKER TO A LAST-MINUTE PRESS CONFERENCE, THE W MEETINGS INSIDER ARE MULTILINGUAL SPECIALISTS WHO ENSURE FLAWLESS EVENT EXECUTIION AND EXPERIENCES FROM BEHIND THE SCENES, SO YOU CAN SHINE IN THE SPOTLIGHT ON CENTER STAGE.



REQUIREMENTS:

•Minimum 6 months


English


•Handle check in & check out;

giving the guests a warm

welcome and farewell.

• Assist in all administrative

departmental tasks.

• Handle all types of guest

requests

• Handle guests complaints

• Prepare a guests stay

• Intra-departmental

communication

• Provide assistance during the

entire stay.

WELCOME DESK (RECEPTION) WELCOME DESK TALENT ARE PASSIONATE ABOUT THE W EXPERIENCE. THEY LOOK TO CREATE THE WORLD OF WOW FOR OUR GUESTS. THEY HAVE A KEEN ABILITY TO ANTICIPATE THE GUESTS´ NEEDS AND TO MEZMERIZE THEM WITH OUR EXCEPTIONAL WHATEVER WHENEVER SERVICE. SAVVY WHEN IT COMES TO COMMUNCATION SKILLS, MULTI TASKING AND TEAM ORIENTATION, THEY STRIVE TO CONSTANTLY CREATE W EXPERIENCES FOR EVERYONE.



REQUIREMENTS:

•Minimum 6 months


English

AREAS:

• Telephone Agents

(Switchboard).

• Concierge desk

• W Insiders (VIP concierge)

• Welcome Ambassadors

(Luggage and Bell Service)

• Lobby Lizards (Proactive Guest

Service in the hotel lobby)

The number of areas covered

during the internship depend on

duration and performance of

each student.

WHATEVER WHENEVER (GUEST RELATIONS) WHATEVER WHENEVER IS NOT JUST A DEPARTMENT WITHIN A HOTEL, IT IS A PHILOSOPHY, A SERVICE COMMITMENT AND A WAY OF LIFE. DEDICATED TO THE IMAGINATION OF OUR GUESTS AND THE EMPOWERMENT OF OUR TALENT. WHATEVER WHENEVER IS A ONE WINDOW SERVICE FOR OUR GUESTS WHO DO NOT NEED TO LOOK BEYOND THE ONE TOUCH BUTTON ON THEIR ROOM PHONE TO FIND A SOLUTION TO WHATEVER THEY NEED.



REQUIREMENTS:

•Minimum 6 months


English

STYLE (HOUSEKEEPING

SUPERVISOR) ESCAPE TO WHERE ICONIC DESIGN AND CONTEMPORARY LUXURY SET THE STAGE FOR EXCLUSIVE AND EXTRAORDINARY EXPERIENCES AT W HOTELS WORLWIDE. THIS ROLE IS ALL ABOUT CREATING AND MAINTAINING THE LOOK AND FEEL OF THE HOTEL. AND SETTING THE STAGE FOR A W STAY.



• Supervisory duties

• Open shift (assignments) for

stylists.

• Inspect rooms based on W

Standards.

•Assist Director Of Style and

Laundry manager in different

projects.


REQUIREMENTS:

•Minimum 6 months


English

.


• Supervisory duties

• Open shift (assignments) for

stylists.

• Inspect rooms based on W

Standards.

•Assist Director Of Style and

Laundry manager in different

projects.

BLISS SPA RECEPTION ACHIEVE A HIGHER STATE OF HAPPY WITH OUR SPA-CTACULAR TREATMENTS THAT TRANSFORM YOU INSIDE AND OUT. FOUNDED IN 1996 IN NEW YORK´S SOHO, BLISS STARTED AN URBAN SPA REVOLUTION BY COMBINING HIGH QUALITY SPA TREATMENTS WITH A DOWN TO EARTH, ´NO ATTITUDE´ SERVICE.



REQUIREMENTS:

•Minimum 3 months


English

.

F&B RESTAURANTS & BARS DINING IS MORE THAN JUST FOOD AND BEVERAGE, IT´S AN EXPERIENCE. THE F&B TALENT PROVIDES THIS EXPERIENCE TO EVERY GUEST WHILE THEY ARE HAVING BREAKFAST, SIPPING THEIR COCKTAILS OR ARE HAVING A QUICK SNACK BETWEEN MEETINGS.


AREAS:

•Wave restaurant

• Salt restaurant

• Wet Deck (Pool Terrace)

• W Lounge Bar

• Eclipse Bar

• In Room Dining (Room Service)

• Banqueting Department Internship in the B&F department can be in one specific area or rotational, allowing students to experience the different F&B outlets in the hotel. The rotation and possibility to focus on specific areas will depend on the length of the internship and the performance of each particular student.


REQUIREMENTS:

• Minimum 3 months

• Medium level of Spanish and

English

KITCHEN WANT TO BE PART OF A WORLD OF EXOTIC SYNTHESIS OF FRESH PRODUCTS, SURPRISING FLAVORS AND GASTRONOMICAL CREATIONS FROM AROUND THE WORLD WITH A MOD TO SPANISH DELIGHT? TOP UP ON YOUR COOKING SKILLS IN ONE OF W BARCELONA´S HIGHLY EQUIPPED KITCHEN FACILITIES.


AREAS:

• Breakfast service

• Room Service Kitchen

• Restaurant buffet preparation

• Cold Kitchen

• Pastry kitchen

• Main kitchen

• Banqueting Service

• Restaurant a la carte service.

Areas covered depend on the

length of the internship program

and the hotel operation.

© 2012 STARWOOD HOTELS & RESORTS WORLDWIDE, INC. ALL RIGHTS RESERVED. FOR INTERNAL USE ONLY. CONFIDENTIAL AND PROPRIETARY MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT THE WRITTEN PERMISSION OF STARWOOD HOTELS & RESORTS WORLDWIDE, INC.

INTERNSHIP CONDITIONS Applicants must carry a EU passport in order to be eligible for an internship. Meals on duty. Uniforms are provided for all positions (Except marketing & Human Resources) 300 Euros financial aid on a monthly basis. Accommodation and transportation are not provided by the hotel.

SEE YOU SOON?

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Para participar en el proceso de selección, el estudiante debe cumplir una serie de requisitos que puede consultar en la página del COIE y acreditar su vinculación con la UNED: *Para estudiantes de Grados, Diplomaturas, Licenciaturas y/o Ingenierías es imprescindible que se envíe junto al CV una copia del expediente académico justificando haber superado el 50% de los créditos. Puede acceder al expediente en Secretaría previa identificación en el campus. *Para estudiantes matriculados en alguno de los títulos de Másteres EEES o Formación Permanente en el curso académico 2014-2015 es imprescindible que se envíe junto al CV una copia de la matrícula. Enviar los dos documentos a: [email protected] indicando en el asunto la referencia PR431-(nombre del departamento)

http://coie-server.uned.es/

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Documents

INTERNSHIP DESCRIPTIONS - UNED · departmental SOP´s • Build talent development program for the Banquet department • Review and update all Departmentl Job Descriptions ... confirmation