Internship report ON “THE BANK OF PUNJAB”docshare02.docshare.tips/files/26545/265454387.pdfThe Bank Of Punjab Gujrat INTERNSHIP REPORT Internship report ON “THE BANK OF PUNJAB”

The Bank Of Punjab Gujrat

INTERNSHIP REPORT

Internship report

ON

“THE BANK OF PUNJAB”

Internship report submitted to faculty of Management& Administrative science in partial fulfillment of Requirement for Degree of Masters of Business Administration

Program & Session M.B.A (Finance) 3.5years

University of Gujrat

Date: 15/09/2013

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INTERNSHIP REPORT

ACKNOWLEDGEMENT

I dedicated this report to my parents. Because of their prayers & encouragement I have been able to complete this report. ALLAH is great and compassionate….. We submit to Allah, all our effort before the Almighty. We offer a humble thanks to the most benevolent that made uscapable of completing this project well in time.

This is ritual of Department of commerce to conduct internship for it graduate in summer vacation. The credit of this term goes to the esteem faculty of this Department, who gave a chance to their students to work in an organization beside their theoretical background to build a practical knowledge. For this, I am highly thankful to all the members of faculty and Sir Qasim Raza for guiding me in preparing my internship report.

I would also like to have a word of thank to the people of BOP Ramtalai Road Branch Gujrat,who shared their knowledge and experience with me in order to complete my period of internship there I my special thanks to Mr. Qasim Raza, who accepted my internship proposaland give me a chance to work in branch.

Last but b not least, my parents, who are in continuous phase of brining me up and in every respect of my life by providing their moral help and resources.

Executive Summary2


INTERNSHIP REPORT

Internship is an important part of MBA program and provides opportunity to all students to learn about the partial working of organization and improves their personal skills, Business problems are becoming more complex with the passage of time due to the achievement in world. Students really get many benefits through this practical knowledge during studies. This internship is not only helpful for making this report but this education gives a general knowledge about the business, decisions and policies. In this way I personally feel that your mind start thinking innovatively, broadly and dynamically. Facing challenges of day to day life is not a difficult task to handle for individual. Internship training at the bank of Punjab is aimed at providing the students a major unique opportunity to learn what bank is all about.

I try my level best to produce a most comprehensive internship report to bank of Punjab by compiling all Practical learning in a systematic way, hence making report unique. All information’s this effort and my interest in internship can evaluate me in true prospective.

Contents:

Introduction --------------------------------------------------------------------------------------- 7

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Purpose-----------------------------------------------------------------------------------------------7

Background study-----------------------------------------------------------------------------------7

Organization ----------------------------------------------------------------------------------------7

Methodology ----------------------------------------------------------------------------------------7

Summary --------------------------------------------------------------------------------------------7

Banking history -----------------------------------------------------------------------------------8

Banking Act-----------------------------------------------------------------------------------------8

Banking evolution in Pakistan -------------------------------------------------------------------8

Privatization ----------------------------------------------------------------------------------------8

Organization

Introduction----------------------------------------------------------------------------------------8

Nature of Business -------------------------------------------------------------------------------9

Mission Statement --------------------------------------------------------------------------------9

Vision Statement ----------------------------------------------------------------------------------9

Core values ----------------------------------------------------------------------------------------9

Branch Introduction --------------------------------------------------------------------------10-16

Supervisors --------------------------------------------------------------------------------------- 10

Professional Training ----------------------------------------------------------------------------16

Credit card Facility -------------------------------------------------------------------------------16

Staff Relation --------------------------------------------------------------------------------------16

Relationship of Head office to Branch office -------------------------------------------------16

Banking Sector of Pakistan------------------------------------------------------------16-19

Role of BOP in Pakistan --------------------------------------------------------------------------19

Awards and Achievements ----------------------------------------------------------------------20

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INTERNSHIP REPORT

Excellence Award by the Central board of Revenue-------------------------------------------20

3rdkissan time Awards -----------------------------------------------------------------------------20

Best corporate report award -----------------------------------------------------------------------20

16thBollan Excellence Award --------------------------------------------------------------------20

Achievement Award--------------------------------------------------------------------------------20

How to open account ----------------------------------------------------------------------------21

Documents to be attached------------------------------------------------------------------------22

Specimen Signature Card -------------------------------------------------------------------------22

Issuance of Cheaque book------------------------------------------------------------------------22

Closing account-------------------------------------------------------------------23

Dormant account------------------------------------------------------------------23

Activation of a dormant account------------------------------------------------23

Regional offices and branches--------------------------------------------------23

Current staff---------------------------------------------------------------------- 24

Current staff according to qualification and experience----------------------24

Salary structure-----------------------------------------------------------------24

Promotion system------------------------------------------------------------------------------------ 25

Incentives and motivation---------------------------------------------------------------------------25

Critical analysis of branch-------------------------------------------------------------------------- 25

Communication--------------------------------------------------------------------------------------26

Recruitment of the staff-----------------------------------------------------------------------------26

Short listing of the application --------------------------------------------------------------------26

Tests---------------------------------------------------------------------------------------------------26

Interviews---------------------------------------------------------------------------------------------26

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Morale of the employees----------------------------------------------------------------------------27

Physical facilities-------------------------------------------------------------------------------------27

Performance ------------------------------------------------------------------------------------------27

General banking -------------------------------------------------------------------28-30

Services of bop-------------------------------------------------------------------------30

ATM-----------------------------------------------------------------------------------------------------30

Pay order online banking------------------------------------------------------------------------------31

SWOT analysis -------------------------------------------------------------------------33

Organization structure -----------------------------------------------------------------34

Board of director---------------------------------------------------------------------- 35

Bop head office----------------------------------------------------------------------------------------- 37

Branches--------------------------------------------------------------------------------------------------40

Introduction to Departments----------------------------------------------------------------------- 40-43

Porter model----------------------------------------------------------------------------44

Recommendation ----------------------------------------------------------------------48

Conclusion ------------------------------------------------------------------------------50

Abbreviation---------------------------------------------------------------------------- 50

References -------------------------------------------------------------------------------51

Introduction

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Background of study

In the University of Gujrat required for the students to do an internship for at least six weekperiod of six weeks period of time in any business organization. So for my internship reportsI choose the bank of Punjab Ramtalai campus in my district. The bank of Punjab is veryemerging bank in our city and it will be good for me to gain some practical knowledge in thatkind of field of life.

Purpose

The purpose of this internship report is to learn the organization skill. When you are doinginternship in an organization, you will learn different kind of skills like accounting, reporting,communication and managerial skills. So on six week period the purpose will be to enhancethe level of learning in business organization.

Organization

The bank of Punjab is becoming one of the most emerging banks. BOP introducing a lot ofnew schemes to their customers and also it will a good experience for to choose the BOP,because some of friends did their internship in this bank they find it very good for learning.

Research Methodology

There are two ways to collect the data

Primary data Secondary data

Primary data based on the observation, knowledge gathered from questionnaires andinterviews.

Secondary data contains material with the help of internet articles and with courtesy ofthe employees of BOP.

Summary

I am student of UOG and doing MBA and my specification is in finance. As ouruniversity required doing internship in any Organization for the practical knowledge, Ichoose the BOP ramtalai branch of the internship of six weeks. The objective of myinternship is to enhance my professional managerial skills in that field and also enter inpractical life.

Banking History of Pakistan

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Banking Evolution in Pakistan

Our banking history starts with the establishment of the state bank of Pakistan in 1948, at thatparticular time the domestics banks was limited .the aim for state bank of Pakistan is todevelop the commercial banking system in Pakistan and make proper channel for financialresources so according to that agenda the bank establishes like national bank, Allied bank andHabib bank.

Nationalization Act

Commercial banking was at peak in the late sixties and early seventies until the time ourGovernment declared the nationalization policy in 1974 with the policy thirteen banks weretaken into the possession of Government and then merged into six banks.

Privatizations

In 1991, the nationalization act was ended and then again 23 banks were established, Muslimcommercial bank was privatized in 1991 and the management of Allied bank of Pakistan tookmost of ownership. After that many banks established and by the end of 1997 there were 21domestic banks and 27 foreign banks.

Organization

Introduction

The bank of Punjab was created under the bank of Punjab act 1989 in the 16 November,1889. The bank of Punjab established its first branch in Lahore. It was mended as nonscheduled bank in the Punjab province. Because it was government support bank the maincustomer of the bank were the Government employees. But with the passage of time theyincrease their target market, so in 1994 the bank of Punjab converted into schedule bank andthen they opened branches all over the Pakistan. Today they have 280 branches all over thecountry. The bank of Punjab has indeed entered a new era of science to the nation underexperience and professional hands of its management. The bank Punjab plays a vital role in

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the national economy through mobilization of local resources, promoting saving andproviding funds for investment. The bank of Punjab offers attractive rates of profit on alldepo---sits’, oing of foreign currency accounts and handling of foreign exchange business forexample imports, exports and remittance, financing trade and industry for working capitalrequirements and money market operation.

Nature of business

One of the most important businesses in the world is banking. In our country banks playsvital role in the national economy. Banks are like backbone of our country they providemoney for different sectors of economy keeping our economy progress. They provide financeto the agriculture sectors which is vital to our economy so they are mobilizing our resourcesindirectly or directly.

Mission Statement

“To exceed the expectations of our stakeholders by leveraging our relationship with the government of Punjab and delivering a complete range of professional solutions with a focus on program driven products and services in the agriculture and middle tire markets through a motivated team.”

Vision Statement

“To be a customer focused bank with service excellence.”

Source: http://www.bop.com.pk/

Core Values

Our customers are our first priority. Profitability for the prosperity of our stake holders that allow as to constantly

investing, improve and succeed. Corporate social responsibility is to enrich the lives of community where we operate. Recognition and Reward is for the talented and performing employees Excellence in

everything we do. Integrity is in all our dealing. Respect for our customer and each.


Branch introduction

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http://www.bop.com.pk/



INTERNSHIP REPORT

Total number of employees in Ramtalai Road branch is seven. The branch was handled branch manager Mr.fasial. The flow chart of responsibilities and designation are shown in management hierarchy.

The top most authority in a branch is the branch manger the rest of staff comes under his span of control. Then comes the operational manager then operational grade 1, operational grade 2, operational grade 3 and then clerical staff like cash officer junior cash officer.

The hierarchy according to the responsibilities performed is also classified as follows. The services in bank of Punjab are classified in different categories.

Category A Category B Category C Category DNon-Clerical

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Branch Manger

Import

Mortgage Loans

Short Term Loans

Remittances

Export

Foreign trade

Account Opening

Advances

Credit

Operation Manger


INTERNSHIP REPORT

President Officer Grade I Clerical Staff

Staff

Executive vice president (EVP) Officer Grade II ………….. DriverSenior vice president (AVP) Officer Grade

III…………… Guards

Vice President (VP) Cash Officer……………

Gate Keepers

Assistant vice president (AVP) ……………….

................... Tea Boys

Supervisors

I did my internship in BOP ramtalai branch. The supervisor has been assigned to me is Mr. Qasim. When I started my internship in bank they provided me full support.

Faisal Branch Manager Layaqat Ali Operating Manager Miss Anila Account Opening Officer Mr. Qasim Ali Raza Foreign account opening officer 2 Casher Officer

Weekly Timetable:Weekly details of my internship according to date and day are as under: through the strategies. The board guidelines laid down by the SBP are strictly followed by BOP.

1st Week:

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Remittances 1st Week Department:Date Day Internship Activity22.7.2012 Monday Introduction of Remittance23.6.2012 Tuesday Western Union, Foreign Remittance24.6.2012 Wednesday Foreign exchange dealings25.6.2012 Thursday Cash Deposits Receipts, Cheque

Deposits Receipts26.6.2012 Friday Data Recorded for Internship Report


INTERNSHIP REPORT

2nd Week:

2nd Week Department: OperationsDate Day Internship Activity29.07.2012 Monday Introduction of Operations30.7.2012 Tuesday Supervision of clearing31.7.2012 Wednesday Online Transfer of Funds1.8.2012 Thursday Demand Draft, Cashier Cheque2.8.2012 Friday Data Recorded for Internship

Report

3rd Week:

3rd Week Department: OperationsDate Day Internship Activity19.8.2012 Monday Check deposits20.8.2012 Tuesday Inter City Clearing, Outward Clearing21.8.2012 Wednesday Inward Clearing, Outward Clearing22.8.2012 Thursday Data Recorded for Internship Report

4th Week:

4th Week Department: CashDate Day Internship Activity23.8.2012 Friday Checque collection, verification & payments26.8.2012 Monday Data recorded for internship Report

5th Week:

5th Week Department: CashDate Day Internship Activity26.8.2013 Monday Cash received, cash payments & management27.8.2013 Tuesday Order objection, voucher & ATM problems28.8.2013 Wednesday Foreign remittance payments and deposit

receipts

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29.8.2013 Thursday Data recorded for internship report

6th Week:

6th Week Department: Account 30.8.2013 Friday Internship Activity2.9.2013 Monday Account Opening Procedure3.9.2013 Tuesday account types and risky account opening4.9.2013 Wednesday Foreign Accounts filled5.9.2013 Thursday Minor account opening forms filled &

stamped6.9.2013 Friday Data recorded for internship report

Details of Departments of Internship

During my internship I have been working in following departments, which are, operationsDepartment, cash Department, remittance Department, Clearing Department and salesDepartment. Details of these departments along with activities being carried out there are asunder:

Operations Department

In Operation Department, activities are requiring nature are handled. Operation manager arehandle all quires and problems of customer of branches and Employees as well. Activities ofoperation Department are as under:

Cash Deposits Chaque payments Chaque Deposits Supervision of clearing Online transfer of funds Demand Draft

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Cashier chaque

Account Department

In account Department, activities of different account opening and verification are handled.

Risky account Foreign account Minor account

Remittances Department

In remittance Department, matters of transfer of cash from foreign countries and other banks are handled, bill for collection are also handled. Main activities of this Department are as under:

Bill for collection Inward Bill for collection Outward Bill for collection Western Union Aftaab exchange Lulo exchange Easy paisa Habib express Express money Remittance Inward Remittance outward

Clearing Department

In clearing Departments check drawn on POB by others banks are handled. Core activities are this Department is:

Outward clearing Inward clearing

Cash Department

In cash Department, dealing of cash received and cash payment is handled . cash recieots are in the form of deposits in account, Demand draft , transfer commission and other instruments that can be sold in the market. Main activities of cash Department are:

Cash receipts Cash payments

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INTERNSHIP REPORT

Cash management Handling of fresh cash

Summary of learning

During my internship I have learned a lot,I have learned; How handle customers How to attract new customers (marketing strategies &schemes) How to works professionally How to solve problems of customers in bank and provide them gaudiness in

problems How to open account

Kinds of Responsibilities Undertaken During Internship:Following responsibilities I have undertaken during my internship:Responsibilities of sending cheques through clearing Responsibilities of sending new accounts to Head OfficeResponsibilities of Accounts opening and verificationResponsibilities of cash management.Responsibilities of Foreign account managements and dealings.Working in different departmentsDuring my internship I observed that other internees in the bank use to stick with one department only. An internee with specialization in Finance was of the view that he should bein Finance department same was the case with other specialized internees .But I would suggest that one must works in department for some time to gain a hand on experience of all the departments. As in real working environment employee have to coordinate with other departments, so he/she must know what the other Departments operations are how they work.

Correlation of internship Activities with classroom knowledgeI have observed during my internship that classroom knowledge and internship Activities are correlated positively somehow.

Professional Training

Seriously the staff is needs some professional training. the methods are not up dated they areusing old method to do their jobs. They do not bring change and want to do same routinework. So for that purpose BOP should provide training facilities to its employees.

Credit card facility

Currently there was no credit card facility in our bank. So efforts must be made byintroducing credit card facility at our branch.

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Staff Relations

During my internship I witnessed that staff relation were not up to the mark. Most of theemployee’s behavior was not good to each other. So it my suggestion to the employees tobuild the strong professional relationship. Respect in our customer and each other.

Relationship of head office to the branch office:

The relationship of head office to the branch office is also termed as the management hierarchy. There is a certain method of communication between head office and branch office. If head office want communicate with the regional office, the regional office will communicate with the area branch office and then the area branch office will finally communicate with branch office.

Head office regional office area branchbranch office

Banking sector of Pakistan

Bank play very important role in the economy of a country and Pakistan is no exemption.Banks in Pakistan account for 95% of the financial sector. Pakistan has a well developedbanking system, which consist of a wide variety of institutions ranging from central banks tocommercial banks and to specialized agencies to cater for special requirements of specificsectors.

Pakistan came in to being on 14th August, 1947 sufficient banking services were available inthe areas forming Pakistan. Out of the total branches of the nearly 3500 in the undividedIndia, as many as about 1500 branches were existing in these areas.

It was agreed between the two countries that reserve bank of India shall continue to functionin Pakistan territory until 30th September 1948 and that Indian notes would continue to belegal tender at Pakistan until 30th September 1948. Unfortunately, relationship between twocountries becomes most strained immediately after independence. Banking was mostly inlands of Hindus who immediately started transferring their offices and assets into India. As aresult most of banks in Pakistan were closed down and even those which were open were notdoing any effective business.

The number of banking office in Pakistan came down to about 200 on 30 th June 1948.Branches of some European banks were also functioning in a limited manner, financing inexport of crops, and their number was limited to about 20.

It was only the Habib bank which transferred its office from Bombay to Karachi Austral Asiabank was into another bank, which was in existence in Pakistan territory at the time ofindependence. Despite of best efforts on the part of government of Pakistan, no heavy way

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could be made on this behalf and reserve bank of India was in no mood to help the newcountry. Imperial bank of India, agent of reserve bank of India also started closing down itsbranches in Pakistan.

Reserve bank also refused to advance money to Pakistan to make essential payments such assalaries etc, also Pakistan’s share of Rs. 75 Billion in cash balance was with the held by bank,causing hardship to the newly born state. In view of these hopeless state affairs it was agreedbetween the two countries that reserve bank would serve as monetary authority in Pakistanonly up to 30th June 1948. The era of 90s was the climax of privatization, Deregulation andrestructuring in the domestic banking industry and financial institutions, the Government onlyowns the national bank but 80% of the bank assets are in private sector. Banking assets arosethree-folds over the last five years and industry size is reaching Rs 4 trillion. The contributionof banking sector to GDP ratio is 55.6%. Pakistan has been ranked 2nd in performance andefficiency indicators among the south Asian countries by the World Bank. There are 68scheduled banks of which the top five have 50% of market share. Banking industry inPakistan is currently under a wave of Mergers and Acquistions.

Government owned banks Privatized Banks:

ZaraiTaraqiati Bank Limited Allied Bank Limited

Industrial Development Bank of Pakistan

Habib Bank Limited

First Women Bank Limited MCB Bank Limited

Khushhali Bank Limited United Bank Limited

National Bank of Pakistan Development financial institution

The Bank of Khyber Pak Oman Investment Company Limited

SME Bank Limited House Building Finance Corporation

The Bank of Punjab National Investment Trust Limited

The Punjab Provincial Cooperative Bank Limited

Pak Brunei Investment Company Limited

Private banks Pak Iran Joint Investment

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Company Limited

Bank AL Habib Limited Pak Kuwait Investment Company

Meezan Bank Limited Pak Libya Holding Company (Pvt.) Limited

KASB Bank Limited Foreign Banks:

Habib Metropolitan Bank Limited Oman International Bank S.O.A.G., Pakistan

Faysal Bank Limited HSBC Bank Middle East Limited,Pakistan

Emirates Global Islamic Bank Limited

Citibank N.A., Pakistan

Dubai Islamic Bank Pakistan Limited

Deutsche Bank AG, Pakistan

Dawood Islamic Bank Limited Private banks and development institution

ArifHabib Bank Limited Bank of Tokyo Mitsubishi UFJ Limited, Pakistan

Barclays Bank PLC, Pakistan Rozgar Micro Finance Bank Limited

Askari Bank Limited Tameer Micro Finance Bank Limited

Atlas Bank Limited Pak Oman Microfinance Bank Limited

Bank Alfalah Limited Pak-China Investment Company Limited

NIB Bank Limited Pak-China Investment Company Limited

The Royal Bank of Scotland Network Micro Finance Bank Limited

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Standard Chartered Bank (Pakistan) Limited

KASHF Microfinance Bank Limited

Silkbank Limited Formerly Saudi Pak Commercial Bank Limited

Soneri Bank Limited

mybank Limited Samba Bank Limited Formerly Crescent Commercial Bank Limited

Role of BOP in Pakistan:

BOP creating employment opportunities by increasing its number of branches and

extending its reach to for off areas of Punjab. BOP is playing very positive role in the economy by mobilizing the resources and

channelizing the fund. Agriculture is the backbone of our country’s economy. BOP is faciliting the

agriculture sector by providing a number Kisan dost scheme which are helping thelower and middle class of our villagers.

BOP is committed to provide excellent services to the customer at very reasonable

cost. BOP is playing a critical role in increasing the GDP. BOP is providing different types of loans to the industrial sectors which are also

helping the country’s output to increase. The foreign exchange trade department is functioning very efficiently which is

facilitating the businesses to import and export the merchandise. BOP financing the ideas of female Entrepreneur which is producing fruitful

results. The BOP is also providing loans to the mille class people by providing loans to

the People for their shops and offices.

Awards and Achievements

Excellence Award by the central board of Revenue

The central board of Revenue presented “Excellence Award” to the bank of Punjab in recognitions of contribution made by the bank toward Government Exchequre.

3rd Kissan Time Awards

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In Recognition of bank’s contribution in development and growth of agricultural sectors, the bank honored with the bank of agriculture Loans and “Best bank of crop insurance” under 3rd kissan time Awards year 2006.

Best Corporate Report Award

Annual Report of bank for the year 2005 won 5th position for “the best corporate repot Award” for the financial sector, adjusticated jointly by the institute of chartered Account of Pakistan and the Institute of cost and management Account of Pakistan.

16th Bolan Excellence Award

The bank was awarded best bank Award under 15th Bloan Excellence awards distribute in 2006.

Achievement Award

The Lahore chamber of commerce & industry (LCCI) awarded the bank LCCI achievement Award 2006.

How to open Account

When a customer wants to open a/c. he comes in this Department of bank, and submits anapplication for opening an a/c. the officer of this department gives him an application form.The application form is useful for all account opening e.g. PLS CD etc. the requirements ofapplication form are this information which bank wants to know. Following are in the bank:

Types of accounts

Individual Account

Proprietorship

Joint Account Partnership/Firms

Club, Society, Association of Persons TrustLimited Company

Necessary information, which a bank requires

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Name Operating Instructions

Address Introducer

Telephone # Country of residence

Zakat Deduction Nature of Business

Signature of the Applicant Account (local or foreign

currency) Details of other Banks

Accounts

Special Instruction Regarding

the Account

Document to be attached

Attested photo copy of NIC/passport of account holder, proprietor, partner

Directors and office Bearers as the case may be. Certified true copy of the certification on incorporation or registration (in case of

companies and registered bodies only). Certified true copy of the certified of commencement of business (in case of

public limited companies only) Certified true copy of the memorandum and articles of association(in case of

limited companies). Certified true copy of rules and regulation or by-law(in case of limited

companies). Certified true copy of the Resolution of the Board of Director/Managing

committee/Governing Body regarding conduct of the account. List containing names and signatures of the Director/Office Bearer duly certified

by registration authority. Latter of partnership or certified copy of partnership dead (in case of partnership). Trust deed and board Resolution, for trust accounts.

Specimen signature card

When an account is opened with account opening form a specimen signature card is givento the customer who contains:

Branch code Date

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Account No. Title of account Special instruction Names Signatures Approved by

The customers fill this card and return to bank officer. For illiterate person thumbimpression are taken and to latest passport photograph shall b taken. The specimensignature card is scanned in the computer system, so that whenever the account holdercheque will come the bank officer will verify his signature to the computer.

Issuance of cheque Book

Any account holder that has opened the account he/she credit his/her account and for thispurpose there should be a cheque book, so he/she could be able to credited the needamount whatever he/she wishes. For the issuance of the cheque book a person is advice tofill a requisite slip with his/her full name and their account with two verified signature.These signatures are checked and then another requisite slip prepared by bank staff sendto the NIFT, and it issue the printed cheques books after completion of the procedure intwo or three days. Account holder another person could also take the cheque book onlyhe/she authorized signature of the account holder. When the cheque is issued they are feedin the computer system from the requisite slip so when the cheque is given for the credit /transfer of amount they could checked. In this way neither the cheque could be repeatednor could the invalid cheque claimed.

Closing of Account

The customer can close his account by submitting an application form. The account is closed and balance is paid after deducting the closing charges and application in filled in account closing file. Cheque book is returned to the bank. The bank officer cancels all the cheques.

Dormant Account

When any customer does not operate his account for 6 months, then computer automatically, includes that account holder in an active account. This is dormant account. Now account holder cannot operate his account. Bank informs him that your account is now in active.

Activation of a Dormant Account

For activation a dormant account the account holder submits an application that he wants to activate his inactivate account, with N.I.D. copy. Then the bank officer fills an account, whichis account activating form the bank manager sigs on the stamp of “Allow to operate”. Now

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account holder can operate his account but for activating his account, he has to pay some charges.

Regional office and branches:

Necessary information, which a bank requires

Name Operating Instructions

Address Introducer

Telephone # Country of residence

Zakat Deduction Nature of Business

Signature of the Applicant Account (local or foreign

currency) Details of other Banks

Accounts

Special Instruction Regarding

the Account

The total number of branches of BOP is 272 in the whole country. It has no branch in foreign countries.

Current staff:

There are seven employees in the branch. They are much qualified have knowledge of general banking. There is a proper hierarchy in the branch and everyone knows his responsibilities.

Current Staff according to qualification and experience:

Salarystructure:

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Names Qualification Experience

Faisal MSC Physics 11 years

Layaqat Ali M.Com 07 years

Miss Anila MSC Physics 09 years

Qasim Ali Raza M.A

Economics

05years


INTERNSHIP REPORT

BOP is offering handsome salary packages to its employees. Its salary structure is as follows:

Designation Starting salary in rupeesCash officer 8000Officer Grade 3 16000Officer Grade 2 24000Officer Grade 1 35000

Apart from the salary the other incentives are also provided.

Promotion system:

The employees are promoted to reinforce the desire able performance. There are

certain criteria on which employees are evaluated. Employees are promoted on the basis of performance and their commitment

toward their jobs. Employees are also promoted on the basis of their experience and qualification. The highest rank in a branch is OG1. The performance is evaluated on the basis of working as well as number of

deposits brought by that employee.

Incentives and motivation:

Incentives:

Two bonuses on Eid ul fitr and Eid ul Azha. Each bonus is equal to one basic salary. Performance bonus at the end of the year based on performance. Provident fund Medical allowance

Motivation:

Employees are motivated through the benefits and salary Employees are motivated when their hard work is recognized. The staff of branch is also motivated due the success of branch and organization. There is no separate room for the manger of branch. The environment of branch is very congested.

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Critical analysis of branch:

The branch is situated in ramtalai road which is busies place of Gujrat. The trading

activities are on the rise where the branch is located so there is huge potential forbranch to increase its deposits and improve its market share.

The number of deposits is increasing day by day. The attitude of staff toward their customer is very polite The online banking facility is very quick and responsive. The security system of the branch is not satisfactory, security may lapses may occur at

times. Employees are not well dressed The budget fir employee entertainment is very low. Employees are highly trained. The salary packages are not attractive as compare to other banks. No refreshment is provided after meeting. The latest computer systems are provided to the employees.

Communication

The communication between employees is not good; employees interact with each other through the loud voices. There is no intercom system in branch. They interact with each otherwith Punjabi. They communicate with customer with informal way and overall communication system in not well in banking system.

Recruitment of staff

Recruiting is the discovery of potential skill of the employees to fulfill organizational needsor we can say that it is linking activities of bring together employees with skills to fill thevacancies. The recruitment procedure has following steps.

Short-Listing of the application

In this step, thousand of the candidates apply for limited posts available. The calls and sendby the head office to only those candidates who fulfill the requirement of job advertised.

Tests

NBP under the super vision of institute of bankers in Pakistan conduct test. After the

Test the applicants are further short- listed.

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Interviews

For the interview only those candidates are called who qualify the written test.

Different types of questions are asked from candidates by the interviewing board.

Interview questions include,

A) Question about personal background, extracurricular activities during education

and personal contacts.B) About the rule of banking in current situation of economy.C) Role of foreign enterprise in public economy etc.

Morale of the employees:

Morale of some employees is very high. Some of employees are not much dedicated as others. Most of the employees are committed to their jobs and they look very involved in their work. Overall the staff of branch is very motivated and they wanted to excel in their respective fields.

Physical facilities:

Overall physical facilities in the branch are very good. All the general banking operations are done through manually supported computer

system. High speed branded computer are provided to the employees so that they can perform

their duties quickly. Air conditioners are installed to provide comfort to employees and their client of BOP. The branch is decorated with comfortable furniture. Good looking and durable

furniture is provided. Cash officer’s cabin is well guarded to avoid any undesirable event. Fax machine and laser printer are also provided. It is online branch so internet connectivity is provided with throughout the working

hours.

Performance:

The performance of the branch has improved to a great extent; this is can be by the number ofdeposits and degree of the satisfaction of customers.

Performance in the term of customers satisfaction:

The customers are much satisfied as I observed during my internship; there is a good

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relationship between employee and clients. The staff of branch is very quick to respond the queries of customers.

Performance in the term of number of deposits:

The performance of branch can be measured from number of deposits. Currently theperformance of branch is very good. The number of deposits is increasing. The averagenumbers of new account opened in a day are 5 to 6. This shows very good performance of thebranch.

General Banking

Deposit banking

Along with this bank is offering different schemes in all over province. Here is the detail listof the products and services offered by BOP.

Deposit products

Current accounts BOP basic banking account BOP Tijarat account BOP FCY supreme current account

Profit & loss sharing accounts:

BOP Pehlai Munafa Scheme Corporate premier term account Munafa hi Munafa term account 3 Bai Misaal term deposit Account

Profit loss sharing chequing Accounts

PLS saving Accounts Senior citizen saving account Gharayloo Saving Account Ziada Munafa saving account PLS saving profit plus Accounts Corporate Premier Account BOP PLS supreme saving Account BOP FCY supreme saving Account

Commercial Finance

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Running Finance Demand Finance Cash Finance CNG filling station Scheme Auto lease financing Ali Akbar Group Franchise Financing scheme Altas Honda limited Authorized Dealer financing Scheme Financing scheme –purchase of office/shops

Agriculture credit

Green tractor Lease finance scheme Agri Finance Branches Agriculture finance scheme Kissan Dost Tractor scheme Second Hand tractor lease finance scheme Kissan Dost Abiari scheme Kissan Dost Mechanization support scheme Kissan Dost Farm transport scheme Kissan Dost Eslah –E-Arazi scheme Kissan Dost live stock Development scheme live stock Breed Improvement Trough VVW Kissan Dost commercial Agro Services Kissan Dost Agri Mall scheme Commercial lease finance Tractor scheme Demand Finance Sheds Construction and civil works Lease finance facility for Milch Animals running finance –Live stock/Poultry and fish Farms Kissan Dost Model Dairy Farms(PDDC) Kissan Dost Model Milk collection center(PDDC) Kissan Dost Green House Finance facility Kissan Dost Cold Storage finance facility scheme for controlled Sheds Lease finance Facility for installation of BIO gas Plant Group Financing to small Farmers Clean credit facility through Syngenta Franchisees Zarkaashat Drip Irrigation system Markup of scheme

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Trade Finance

Trade processing Centers Functions of Trade processing Centers

Source:


Services of BOP

These are the services provided by BOP.

ATM facilities Letter of credit Pay order Online banking E- Banking Debit Credit Consumer Financing Agriculture Financing Corporate Financing Commission free Remittance Demand Draft Collection of Utility Bills Lockers facility

Issuance of ATM

Head office issue ATM cards with their Pin codes and when the customer claims for their

ATM cards they are checked From the list that is also issued from the head office, and Claim

is checked from the list and if the name is found than the card is issued taking the signatures

and their PIN codes are given to them by taking signature on their ATM forms. The ATM card

has been activated by the number provided at specific card.

Cancellation of ATM card

Cancellation of ATM card becomes necessary in the following conditions:

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If folded are damaged

Stolen PIN code missed or forgotten

Card captured by machine and expired

If requested by customer

Online Banking

BOP is currently offering the online banking facility, you just have to fill the form of online

banking and they give your username and will access your account on the internet and will

latest information related to your account.

Pay Order

BOP is providing the pay order facility in which you transfer your money. Pay order is a safe

and secure way to move the money from one account to another. The charges are extremely

fair.

Mail Transfer

You can use BOP mail transfer facility and send your money safe and quickly. The rates are very impressive and competitive.

Letter of credit

Bop is providing its customers the widest range of option in the area of money transfer. This service is with fair rates, security, and ease of transactions, and good way to do business transactions.

Lockers

It is one of main facility that BOP is providing at this time so the customer can keep their valued things like gold in safe place.

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Demand Draft

Bop gives you the safe, speedy and reliable way to transfer money at very reasonable rates. Any person with any account holder of the bank or not, can purchase a Demand Draft from a bank branch.

Debit Cards

BOP provides Apna cash Card it is an ATM card along with Debit Card. The Front of the cardwill have the following matter on it.

Cash Holder Name International Bin number Magnetic strip Signature panel condition of usage M-Net and M-net logo

Business Volume

The BOP is conducting their business in Punjab. And their main customers are government. Mostly government employees are customers for bank of Punjab. The fact and figures of the business volume of the BOP are mentioned below. These facts and figure start from 2004 to 2007 because the bank does not provide any figures from there on.

2004 2005 2006 2007

Total assets

Rs(ML)

66,320 111,154 164,855234,97

4

Revenue

Rs(ML)

5,488 10,912 18,603 26562Shareholder's Equity

Rs(ML)

4,420 6,777 10,659 15,110

Investment

Rs(ML)

16,198 18,026 28,233 73,462

Deposits

Rs(ML)

54,724 88,465 137,728191,96

8

Advances (net)

Rs(ML)

39,439 63,624 101,320133,89

4

Income

Rs(ML)

1,368 2,353 3,804 4,446

EPS (Rs/share)

Rs

9.08 10.01 13.14 10.51

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ROI

%

8 13 13 6

SWOT Analysis

BOP is one of the fastest Growing banks in Pakistan. In the light of these situations we can make an analysis, SWOT analysis is overall evaluation of an organization’s strength, weakness, opportunities that effects the organizational performance. Best strategies can be accomplished by using SWOT analysis:

Exploitation of organization opportunities and strength. Neutralization of threats. Correction and avoidance of weakness.

We can easily formulate Strategy with the help of SWOT analysis keeping the organization mission in context, manager focus on the internal strength and competencies and asses the weakness and threats for organization.

Strengths:

o The major share of BOP is owned by the Government of Punjab, so it can develop a

good image and trust among customer.o Personal selling has key role in the banking services. The officers of bank of Punjab

go to the potential customer to develop the business. By the relationship with customer, they achieve the deposit targets.

o The officer of BOP is considered very professional in their fields. They do their jobs

according to segment of target market. The main strength is to treat their customer as a friend and discuss their problem with them.

o Using this method the officers created high perception of the bank in the customers

mind, and this is why customers have trust and loyal relationship with the bank. o BOP rapidly opening their branches all over their country so that their customers can

easily excess to the bank. The bank of Punjab has very good internal system. The records of customers are held in very secure way and easily accessible.

Weaknesses

A major weakness of BOP even mentioned by the Auditor is lack of internal controls.

Despite of BOP several services and products not even a single add is published onelectronic media.

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During my internship I observed some of the employees burdened with overwork, which Ithink should be distributed according to their post and capabilities.

Favoritism of employees.

The BOP has very less staff in this branch as compare to upper Punjab. This creates problememployees have spend most of their time in bank to complete their routine work. For thisreason their normal life is disturbing which create the irritating in the behaviors ofemployees.

Opportunities

o BOP introduced large number of financial schemes especially Deposit Account. o BOP should focus on IT, especially on E-banking as 21st century future is information

technology, like foreign bank BOP can design universal account to improve onlinefacility.

o Today the customers have different needs BOP introduced a lot of scheme that will

meet the demand of Dynamic customer, so with the wide range of product andservices people are becoming more loyal with the bank, also branding strategies ofbank or helping them.

Threats

o Business of all bank are growing day by day so BOP has to face strong competitors.o There are very difficult circumstances in our country at this particular time, banking

sector is facing difficult situation, the BOP is making higher profit the adversesituation can be harm the bank financially

o Businesses of all the banks are growing day by day so bop has to face strong

competitors.o There are very difficult circumstances in our country at this particular time, banking

sector is facing difficult situation, although the BOP is making the higher profit the

adverse situation can harm the bank financially

Organizational Structure

33

Board of Directors


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Board of Directors

34

President

Retail Head

Corporatehead

Commercial Head

ConsumerHead

RegionalHeads

Branches


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Bop Management

Sr. No Designation NamePresident Secretariat

1 President Mr. Naeemuddin Khan2 Deputy CEO Mr. Khalid

SiddiqTirmizey

Audit & Risk Asset Review1 Group Head Audit & Risk Asset

ReviewMr.

IjazurRehmanQureshi2 Head RAR & BASEL Mr. Mansoor Akbar3 Head MS & IS Audit Mr. Imran Bashir

Commercial & Retail FinanceGroup

1 Group Head Commercial Banking &Retail Finance

Mr. Liaquat Ali

Business Planning & Development

35

Name Designation

Mr. Abdul GhafoorMirza Chairman

Mr. Farooq Ahmed Awan Director

Mr. Junaid Ashraf Khawaja Director

Mr. Muhammad NaveedMasud Director

Mr. RizwanUllah Khan Director

Mr. ShafqatMahmood Director

Mr. Tariq Bajwa Director

Mr. Tariq Mahmood Pasha Director

Mr. Naeemuddin Khan President

Mr. RazaSaeed Secretary to theBoard


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Department1 Head Business Planning &

Development DepartmentMr. Salman Saeed

Retail Finance Division1 Head Retail Finance Division Mr. S.M. Atif

Credit Administration1 Head Credit Administration Division Mian Muhammad Sharif2 Deputy Head Credit Administration

DivisionMr. ShahnawazSaeed

Khan

Compliance & Internal Control1 Head Compliance & Internal Control Mr. Irfanuddin2 Head Compliance & Internal Control Mr. Hafeezud Din

Corporate & Investment Banking1 Head Corporate & Investment

Banking Group-I

Mr. Khalid Qaiyum

2 Head Corporate & InvestmentBanking Group-II

Mr. Asim Jahangir Seth

Agriculture Credit1 Head Agriculture Credit Mr. Abdul

QayyumSukhera

Finance1 Chief Financial Officer Mr. Nadeem Amir2 Deputy Head Finance Mr. Muhammad

IqbalShahzad

Human Resource1 Group Head Mr. MoghisBokhari2 Deputy Head (Acting) Mr. SohaibQureshi3 Head / Principal Officer's Training

InstituteSyed Zaki Ahmad

4 Head Security / Transport Lt. Col. (Retd.) Sajid AliKhan

Legal

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1 Head Legal SyedMudassarHussainNaqvi

Retail Banking1 Group Head Retail Banking Mr.

ShahidWaqarMahmood2 Head Media & Advertising

& R.C Lahore SouthMr. Ahmed RaziGhazali

3 Regional General Manager North Mr. AmerMumtaz4 Regional General Manager Center Mr. Amir Hassan

Risk Management1 Chief Risk Officer Mr. Tariq Maqbool

Operations, I.T & General Services1 Group Head Operations, I.T & GSD Mr. Faqir Syed Azm Ali2 Head Information Technology Mr.

AzharHussainDilawari3 Head Administration Mr. Muhammad

Nauman4 Head General Services Col. (R) Tenwirul

Hassan

Special Projects1 Group Head Special Projects Mr. SajjadHussain

Special Assets Management1 Head Special Asset Management-

CommercialMr. Aamir Malik

2 Head Special Asset Management Mr. Mahboobul Hassan

Transaction Banking1 Group Head Transaction Banking

Group & Equity Capital Market*Mr. Mustafa Hamdani

Treasury1 Head Treasury Mr. KhawarShahid

Ansari

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BOP Head Office


The main head office of the BOP is located in the main boulevard road, Gulberg, Lahore.

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Branches Network

Branches Network –regions Lahore central-I Region Multan Region Lahore Central-II Region Faisalabad Region Lahore north Region Gujranwala Region Lahore south Region Gujrat Region Peshawar Region Bahawalpur Region

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Islamabad Region D.G.Khan ] Region Rawalpindi Region Jhelum Region Sialkot Region Sheikhupura Region Bahawalnagar Region Sahiwal Region Jhang Region Khushab Region

Introduction to Departments

Bank of Punjab is one of the most emerging banks in our country. In recent times they have increased their network of branches and now they are reaching to every one possible customer, like the others banks the bank of Punjab works with mostly all banking operation. There are following departments that are working in bank of Punjab.

Deposit Department Remittances Department Clearing Department Account Department Bill Department Credit Department

Deposit Department

One thing is sure here those banks are mostly relying on their customer which gives them their capital in form of the deposit. This deposit belongs to the different parties. Bank makes huge profit if the spread between the lending and borrowed rate is wide. If the bank has largercapital it gives more credit to parties and will earn more profit.

Bank does not take deposit for the purpose of the save keeping they take the deposit lend to other parties. It becomes the relationship of the creditor and debtor. Customer is then become the creditor for the bank and same vice versa. So bank must make proper investment of the money to earn a profit Bank of Punjab provides different kind of deposits in their bank.

Some of them are written as follow

Current or demand Deposits Saving Deposit

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Notice Term Deposit Call Deposits Fixed or Term Deposits

Current Deposit

Current deposit is that kind of deposit that gives the customer right to demand the funds

whenever they want. Bank does not pay any profit in that kind of accounts. The current

deposits are usually taken by the business persons or the parties which requires money on

daily basis.

Saving Deposit

There are different scheme of saving deposits, which are considered the by the salaried class

persons. The saving deposit gives you the profit on fixed period of time. Although withdrawn

of the money will be restricted at fixed period of time.

Notice Term Deposit

This is opposite to the demand deposits; in this kind of deposit the client easy withdraw the

money at any time. These deposits are for the shorter period of time. In this kind of deposit

the customer will earn the profit out of its deposit.

Call Deposits

These deposits are given to the bank usually by the contractors against any tender. These

deposits are without interest rate, or may be interest can be provided with will of the bank.

Term Deposits

This type of deposit is same to the short notice term deposits, but the key difference is that

these deposits are for the longer period of time.

Remittance Department

Remittance is considered one of the main functions of the bank. It means transfer the money

from one place to another. This department is the responsible for the mobilization of the

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money. In our daily life there is a great need of the remittance. By providing this facility the

bank of Punjab is making the customer more loyal towards them.

Types of remittance

The bank of Punjab provide these remittances

Demand Draft Mail Transfer Telegraphic Transfer Pay Order

Demand Draft

Demand draft is an order in writing given by one branch of the bank on the behalf of the customer to another branch of the same bank with certain person.

PROCEDURE

1. A draft voucher contains the following informationo Name of the parties involvedo Date o Amount to be sent o Account number (if DD is crossed)

2. Voucher is filled to earn excise duty and exchange commission.3. Then cash receipt is sent to the account department to keep the record of the amount

paid in cash scroll.4. Accountant hands over the DD leaf and DD voucher to his assistant to record sender’s

name , amount and 5. Payee’s name in the register then assistant gives it to the officer along with the DD for

authentication.6. After authentication of DD it is given the sender and advice to the concerned branch.7. So as soon as party shows the DD payment is done through the concerned branch.

Parties Involved

In demand draft following parties are involved

1. Purchaser or Sender, A person who sends money to a certain person at a particular

branch is purchaser.

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2. Issuing or Drawing Branch, The branch from where the draft issued to another branch

of the same bank.3. Drawer Branch, Branch to which draft has been sent and has to pay the amount.4. Payee, Payee is a person who is named to receive the amount after showing the

demand draft to the drawer branch.

Mail Transfer

Through mail directly credit is sent to the receiver’s account from one branch to another

branch of the same bank.

Procedure

1. Firstly the voucher is filled with the amount to be sent, name and account number of

the payee, date and the name of the branch to be sent.2. Voucher is filled to earn income in order to exchange, postage the amount to the mail

transfer.3. The sender deposits the total amount in the cash department.4. The cash officer affix received cash stamp & amount written on it with red link and

hands it over the voucher the officer.5. The officer writes the cash amount in the scroll and gives it to his assistant.6. Mt leaf is filled according to the information given on the voucher by the sender then

this information is noted on MT register which is sent to the officer for authentication.

Telegraphic Transfer

Most urgent way of sending money is Telegraphic Transfer TT by which the sender remits the

money urgently. Manager of the branch issues TT in this case to the sender.

Procedure

1. The manager and officer use coding technique for sending TT which is allotted as

bank branch code.2. After all the conformation payment is done to the receiver but if sender wants to send

same massage.3. Through telephone he has to pay extra charger along with TT charges.

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Clearing Department

This department receives different kind of instrument of the behalf of customer. Instruments

with clearing and date stamp fixed on it drawn on banks as well as BOP in same city are

called clearing.

Types of Clearing

There are two types of clearing

Outward Clearing Inward Clearing

Inward Clearing

These are those checks that are cleared inter branch and within the city. As the concerned

branch receive any type of clearing check first of all physical checking is taken place. For

clearing procedure there should be two days margin. These cheques have their vouchers and

the amount of the cheque and voucher should be identical. Than these cheques are stamped

and noted on receiving sheet as well as feed in to the computerized system.

Outward Clearing

These are those cheques that are cleared outside the city. For outward clearing cheques are

send because the home branch has their accounts but checks are of the other banks. Contras

of these cheques are vouchers that are recorded in the home branch.

Accounts Department

Account department is the main function of the bank. It plays a main function for the

performance of the bank. The account department is now become a computerized and all the

debit and credit entries are now made in the computer. The computer than create two types of

voucher. Debit voucher and credit voucher.

Bills Department

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As the name suggest this particular department handles the bills for collection. These bills

include cheque, draft, and pay order, call deposits etc. with outstation branches of BOP or

with other banks. He four main heads of bill department is.

Outward Bill for Collection (OBC) Inward Bills For Collection (IBC) Outward Documentary Bills For Collection (ODBFC) Inward Documentary Bills For Collection (IDBFC)

Credit Department

This department deals with loan function of the bank. It produces the major bank income and

it is main area for bank concern. There are 5 principles that must observe while advancing

money to the borrowers

Safety Liquidity Disposal Remuneration Suitability

Porter model:

1. Entry barriers (high)

The Pakistani market is highly regulated by the government and also by central bank. A lot of

decision such as regularization of interest on loans and deposits as well as money supply is

controlled by the state bank of Pakistan

2. Rivalry among the existing competitors (high)

When it comes to the banking sector in the country we could include in whole lot of public as

well as private banks along with NBFCs and micro finance institutes widely spread in the

country. The banking sector of the country has 56 banking institution which include public

sector, Islamic banks, foreign banks, development financial institution, specialized banks, and

micro finance institutions.

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3. Bargaining power of suppliers (medium)

The supplier of banks is people from whom the bank raises funds. So the major source funds

come from their customer (depositor), who becomes the supplier in this case

4. Bargaining power of the customer (medium)

The customers and the depositors have a high bargaining power in the market. Any bank

giving the higher rate of interest would attract a large number of customers. Because there are

number of banks operating in the market which offer similar service.

5. Threat from substitutes (high)

There are number of substitutes in retail fiancé industry such as money lender, NBFDs, micro

finance and also the insurance companies. Banks are seeing the competition rise form

unconventional companies. Markets like Pakistan customer have high propensity towards

switching to other substitutes

Summary:

BOP has certain weaknesses and strengths. The external environment has a great influence on

the performance of the bank. The regulations are very high the environment is very

competitive.

Recommendations

In the light of the Knowledge obtained during internship and studying the

organization, the following recommendations may prove to be successful to the bank. In order to capture a considerable share in the banking sector of the country, the prime

objective should be awareness in the general public. For this it should launch a well-

planned advertising campaign in the general public.

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Physical facilities in a bank also play their role in enhancing its grade and sound

image. The bank should keep these facilities like furniture, parking facilities for the

customer. Salaries of the officers must be compatible to other private banks so that the BOP can

attract professionals, intelligent persons. The Bank of Punjab should minimize its expenses. Special awards should be given to the hardworking employees who performed extra-

ordinary in the bank. The bank should come up with new and innovative products. It would be advisable to

make these products while keeping in mind the gap between what people want and

what their banks are providing them. The Bank of Punjab should concentrate more on advances than on investments The bank should come up with such products or services in which the customers

would not have to come to the bank at any stage i.e. Telephone Banking etc. The Bank of Punjab should use the latest technology because the bank which can

provide speedy, accurate and standard services in the delivery of products, loans etc.

to the customers will be successful e.g. computerization, fax installation. The authority should be delegated to the manage level. MIS should improved by connecting all regional offices and branches to the head

office through a network for timely delivery of information. Management of Bank of Punjab should try to avoid the political influences and should

give loans on merit. The bank should make a plan to gear up its recovery function on war fooling and

recognize the recovery function. The Bank of Punjab should give some extra credit to concern to professional

qualifications such as BBA, MBA (IT)’s, M.B.A’s, C.A’s A.C.M.A’s at the time of

recruitment and selection. Interview should be conducted while recruiting personnel, to consider the personality

characters, communications skills and sociability. The bank should adopt a policy to accommodate and facilitate the research scholars

who want to study the banking affairs. The universities and other institutions can help

to launch the studies regarding banking business. All possible efforts should be made to protect the bank from the interruption of

Provincial government.

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There should be an association of employee to convey the voice of the employees to

the administration. Participative management concept should be adopted, where ideas from the

employees should also be take, not only for developing products but also service,

efficiency, employee morale etc. in order to improve them. Bank of Punjab is a very well established bank, but the number of air conditioners

they have in the whole bank is very less. Bank should increase the number of its Split

units, because summer stays longer in Lahore. The number of Fax machines and photocopying machine in he bank are also less than

they are needed. For photocopying one has to go downstairs. SO there should be more

machines and also their placement should be at the right place. BOP should introduce more training programs for their employees. It will help less

educated and less experienced staff to grow and be a valuable part of the bank.

Conclusions

I thoroughly checked the performance of the BOP and I realized that it is becoming one the

most growing bank in our country. The financial reports are very encouraging and the

shareholders are very happy about it. Also there are some flaws in their operations which they

need to overcome, if they want to reach at top. Continuous efforts should be made to increase

the quality of the products and services of the bank.

Internship is an interesting experience, which gave me the practical knowledge about banking

field. I observe banking activities very closely and become part of it. I learnt a lot from my

supervisor and understood the operations of banking. This internship enhances my experience

and skills.

Abbreviations

BOP (Bank of Punjab)

BOM (branch Operational Manager)

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References:

MrQasim

Annual report BOP: 2010

www.scribd.com

www.pba.com.pk

www.brecorder.com.pk‘Economic review of Pakistan’

http://en.wikipedia.org/wiki/Bank_of_punjab

www.bop.com/prducts/48

www.bop.com/products/35(https://www.bop.com.pk/index.php

https://www.bop.com.pk/Financial/AnnualAccounts.aspx

www.sbp.com.pk

www.bop.com.pk

http://www.antiessays.com/free-essays/74909.html

http://www.scribd.com/doc/51440815/4/Business-Volume

49

http://www.scribd.com/doc/51440815/4/Business-Volume

http://www.antiessays.com/free-essays/74909.html


http://www.sbp.com.pk/

https://www.bop.com.pk/Financial/AnnualAccounts.aspx

http://www.bop.com/products/35(https://www.bop.com.pk/index.php

http://www.bop.com/prducts/48

http://en.wikipedia.org/wiki/Bank_of_punjab

http://www.brecorder.com.pk/

http://www.pba.com.pk/

http://www.scribd.com/