Interoperability as a key enabler for citizen-centric location based services

Katrien MostaertTony VanderstraeteRaf Buyle

FlandersInformation

Agency

308 municipalities

2068 private

partners

978 public

partners

6,4 M citizens

3 regions

Federal government

Information centric approach

Information centric

approach

Information centric

approach

Quality of data

Quality of data

Interoperabledata

Interoperabledata

(Secured) Accessible

data

(Secured) Accessible

data

Base-registers and authentic sources

Semantic interoperability

(Linked) open data

Information can be found

Citizen centric government

CitizencentricCitizencentric

Once onlyOnce only

IndividualizedIndividualized

Integratedservices

Integratedservices

Self service New digital welfare

Multi channel

Single point of service delivery “MAGDA²” platform

Once Only Single Point of Contact

Privacy by Design Bridging the gap between location-based information and non-geographical

information

Whole-of-governmentapproach

6

Single Sign-on

Personal information

My neighbourhood

My government services

Notifications

16

Interoperability as key-enabler

Technological interoperabilitytechnical issues involved in linking computer systems

Semantic interoperabilitymeaning, structure and appropriate use of information

Organisational interoperabilityoptimised processes by/for optimised data exchange

PoliticalContext

Political, cultural andstructuralconditions

Legal interoperabilityaligned and digital friendly legislation

Co-creation

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Equality

No wrong door

Interoperability

Re-usable solutions

International(ISO, W3C, …)

EU Framework(ISA, INSPIRE, …)

Belgian Framework(BeStAdd, GT Bâtiments, …)

Flemish context(OSLO)

InteroperabilityOpen Standards for Linked Organizations (OSLO²)

GOVERNANCE – INTEROPERABILITY FRAMEWORK

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STEERING COMMITTEE OSLO²

WORKING GROUP OSLO²

TECHNICAL EXPERTS

THEMATICAL EXPERTS

FEEDBACK LOCAL GOVERNMENT

FEEDBACKSUPPLIERS