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Introducing HP Service Anywhere A new system of engagement with Social Insight

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Brought to you by

the Vivit HP Service Management

Special Interest Group and the

Vivit Chapter in Melbourne, Australia

www.vivit-worldwide.org

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Hosted by

Damian Versaci

Vivit Leader of the Melbourne Chapter

Practice Leader, Systems Integration and Testing

SMS Management & Technology

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Today’s Presenter

David Baron

Distinguished Technologist

Senior Product Manager

HP Service Anywhere

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Housekeeping

• This “LIVE” session is being recorded

Recordings are available to all Vivit members

• Session Q&A:

Please type questions in the Questions Pane

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Today’s Agenda

• The New Style of IT

• HP Service Anywhere Overview

• Social Insight

• Integrated Knowledge

• Preview of the March’14 Update

• 3 Things to Remember

• Q&A

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A New Style of IT is emerging….

Driven by the

Businesses

New IT Delivery

Models

Bridging Consumer

& Enterprise

Enabling Business

Growth

Time to ValueSimplicity Innovation

New Style of IT

Cloud

Big Data

Social

Mobility

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HP Service Anywhere Overview

Incident Management

Problem Management

Change Management

Service Catalog

Request Management &

Fulfillment

Service Level Management

Employee Self Service

Knowledge Management

Service Portfolio Management

Service Asset & Configuration

Management

*Stock Management

*Contract Management

service management in the cloud

Collaboration Intelligent

Self-serviceAnalytics UCMDB

Tablet Smart PhoneIntegrations Codeless

ConfigurationHAVEn

Platform

*Coming in next update

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Bringing big data to the service desk

HAVEn at a glance

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Teaser Demo

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Reliable, hassle free software-as-a-service (SaaS) by HP

HP Service Anywhere

OOB process and seamless application updates for

fast time to value

Instantly and enterprise scalable

Secure hosting in HP data centers

99% availability guaranteed by strong remediation

Proven SaaS provider with 90%+ renewal rate

Allows IT to focus on strategic projects

Simple, flexible, predictable pricing

No upfront capital investment

No vendor lock-in

No annual maintenance & support

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Social Insight

Connecting business and IT into one conversation

Engaging

Social

Collaboration

Intelligent

Self-ServicePowerful

Analytics

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Demo – Social Insight

• Service Catalog

• Help Friend/Ask Friend

• Intelligent ESS

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Integrated Knowledge

• Traditional content enhanced through Social

Insight

• Integrated data across ubiquitous sources

• Includes all ITSM records as knowledge

• Search across a variety of content for

unprecedented access to knowledge for better

answers and decision making

• Multi-lingual language support

• Delivered at the velocity of business across

volumes of data

connected intelligence for the service desk

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Demo – Integrated Knowledge

• Knowledge Management Process

• Proactive Agent Knowledge Delivery

• Knowledge delivery across sources (e.g. On

Premise SharePoint Integration)

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Preview of the March’14 Update

• Hot Topic Analytics

• Change Calendar

• Change Impact

• Real Time Support & CTI

• Stock Management

and more…..watch for

announcements and details

at www.hp.com/go/itsmblog

or follow @HPITSM

Continuous

Delivery at work!

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March’14: Hot Topic Analytics

Powered by HAVEn/IDOL analytics of unstructured data

Hot topics in

social Q&A and

service request

alert IT that

knowledge is

needed

IT can sees hot

Incident topics –

and can create

problem records

early

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March’14: Expression Editing

• context assisted

editing of

business rule

expressions

• auto-suggest

and auto-

complete of

context valid

• validating of

expressionsNo more

memorizing or

researching

expression

elements

Enhanced agent experience and

ease of use by:

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3 Things to Remember

• Service Anywhere is a SaaS solution built on a new

platform from the ground up for ITSM by people that

know ITSM

• The modern user experience, raises user

satisfaction through ease of use, attractive

interfaces, responsive UI and proactive knowledge

delivery made possible by embedded HP HAVEn

• Our continuous delivery model and dedication to

seamless updates drive fast time to value for

customers

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Q&A

Get a Free 30-day trial of HP Service Anywhere

Easy to register at:

www.pronq.com/software/service-anywhere

Your login credentials are emailed within minutes

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HP Discover Las Vegas 2014

• Vivit needs your assistance. We would like to

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attending this event.

• Here’s how you can assist:

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$300 discount and ensure that you receive

Discover information tailored to your needs.

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swvivit when registering. Registration can be

done via Vivit’s website through the banner ad or

the community calendar.

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