SYNOPSISThe Impact of Stress Management on Employees

For registration to the degree ofMBA – Human Resource

ManagementIN THE FACULTY OF MANAGEMENT

THE IIS UNIVERSITY, JAIPUR

Submitted byJyoti Bhardwaj

ICG/2013/15704Under the Supervision of

Miss. Srishti Agarwal

Department of HRM& IB2014-2015

Table of Contents

S.No. Topic name Page no.

1. Introduction

2. Review of Literature

3. Relevance of the study

4. Research Methodology

a) Objectives of the studyb) Hypothesis of the studyc) Research designd) Sample designe) Scope of the studyf) Significance of the studyg) Collection of datah) Statistical tools

5. Limitations of the study

6. Categorization of chapters

INTRODUCTION

STRESS:

Refer to an individual response to a disturbing factor in the environment and the consequence of such reaction. Stress is mostly understood to be negative but it has positive dimension also. Where stress brings out something better from an individual, it is called stress.

The stress experience –

1. The person perception of the situation.

2. The person past experience

3. The presence or absence of social support.

4. Individual difference with regard to stress reaction

Stress refers to the strain from the conflict between our external environment and us, leading to emotional and physical pressure. Individual’s unique perception of the tension between the two forces. Not all stress is bad. For example, positive stress, also known as eustress, can help an individual to function at optimal effectiveness and efficiency. Stress is not necessarily something bad – it all depends on how you take it. The stress of exhilarating, creative successful work is beneficial, while that of failure, humiliation or infection is detrimental.

Types of Stress

1. Physical stress (from physical exertion)

2. Chemical stress (from exposure to a toxin in the environment, including from substance abuse)

3. Mental stress (from taking on too much responsibility and worrying about all that has to be done)

4. Emotional stress (from felling such as anger, fear frustration sadness,)

5. Nutritional stress (from deficiency in certain vitamins or nutrients in fat or protein or food allergies)

6.Psychospiritual stress (from unrest in your personal relationship or belief system, personal life goals and so on in general the factor that define whether or not you are happy)

There are many different causes of stress, and that which causes stress is

also known as a stressor. Common lifestyle stressors include performance, threat,

and bereavement stressors, to name a few. Performance stressors are triggered

when an individual is placed in a situation where he feels a need to excel. This

could be during performance appraisals, lunch with the boss, or giving a speech.

Threat stressors are usually when the current situation poses a dangerous threat,

such as an economic downturn, or from an accident. Lastly, bereavement stressors

occur when there is a sense of loss such as the death of a loved one, or a prized

possession.

Thus, there are various stressors, and even more varied methods and

techniques of dealing with stress and turning it to our advantages. In order to do so,

we must learn to tell when we have crossed the line from positive to negative

stress.

A lot of things can cause stress. You may feel stress when you go on a job

interview, take a test, or run a race. These kinds of short-term stress are normal.

Long-term (chronic) stress is caused by stressful situations or events that last over

a long period of time, like problems at work or conflicts in your family. Over time,

chronic stress can lead to severe health problems.

Personal problems that can cause stress

Your health, especially if you have a chronic illness such as heart

disease,diabetes, or arthritis

Emotional problems, such as anger you can't express, depression, grief,

guilt, or low self-esteem

Your relationships, such as having problems with your relationships or

feeling a lack of friendships or support in your life

Major life changes, such as dealing with the death of a parent or spouse,

losing your job, getting married, or moving to a new city.

Stress management: refers to the wide spectrum of techniques and psychotherapies aimed at controlling a person’s level of stress, especially chronic stress , usually for the purpose of improving everyday functioning. It is the effort to control and reduce tension that occurs with a difficult or unmanageable situation.

Retail sector

Retail is the process of selling consumer good and/or services to customers through multiple channels of distribution to earn a profit. Demand is created through diverse target markets and promotional tactics , satisfying consumer wants and need through a lean supply chain. Nowdays

Shoppers Stop is an Indian retailing company promoted by K.Raheja , started in year 1991 with its first store in Andheri , Mumbai . It is one of the leading retail store in India . Shoppers Stop has 74 stores across 35 cities in India. Specifically, shoppers stop stores retail clothing, accessories, jewelery, handbags , beauty products and decor products. Shoppers Stop launched its e – store with delivery across major cities in India in 2008.

Review of Literature

The study of stress begins with a difficulty of definition. Williams (2008) describes ‘stress’ as “one of the most inaccurate words in the scientific

literature” because it is used to describe “both the sources and the effects of the stress process.”

MacLean (2009) remarks that “the word is sometimes used to denote stressful events, sometimes to denote the effect of these events on work performance, and sometimes to denote an individual’s reaction in terms of disordered health.” This confusion permeates much of the literature. Not only is there “disagreement about the meaning of the term,” there is “disagreement about how it should be measured” and there is a “lack of understanding about quite how aspects of the environment might actually make a person ill”.

Marmot and Madge, (2008) These issues about the fundamental nature of stress preoccupied many researchers during the seventies and eighties as they tried to determine whether stress was a ”characteristic of the environment, an experience felt by the person, or a transactional phenomenon created by the process of the person interacting with the environment”

Schuler and Jackson, (2005) appear to apply this belief specifically to stress research when they argue that “the measurement of the stress state should be based primarily on self-report measures which focus on the appraisal process and on the emotional experience of stress.” Instruments for collecting such self-report data in a systematic and rigorous way have been developed

Cox (2000) comment that “sadly, much of what is currently published on occupational stress and health is weak methodologically,” the available evidence being based to some extent on cross-sectional studies where key variables are measured and linked only in terms of self-report

Research Methodology

Relevance of the study

The topic stress management is of eminent importance to know about employees involvement and commitment towards job and organization. It helps to understand how stress impacts the working and performance of employees.

It will help us to focus on developing better understanding of variables such as values of organization, factors causing stress and strategies to manage stress among employees. The objective is to understand the relevance of stress management among employees and to provide suggestion to overcome stress.

Objective of the study

To study the factors causing stress among the employees. To study about the effect of stress on employees. To select the proper strategies to manage stress among the employees. Identify situation that cause stress

Hypothesis of the study

A hypothesis can be defined as a logically conjectured relationship between two or more variables expressed in the form of testable statement.

Null hypothesis (H0): There is no significance difference in the engagement of employees on the basis of age and gender.

Alternate hypothesis (H): There is a significance difference in the engagement of employees on the basis of age and gender.there is no……………………. between the stess of employees and gender.

Research design: A research design specifies the methods and procedures for conducting a particular study. It is the map or blueprint which the research is to be conducted . This type of research is one which aims at finding new relationship. Since we are not having any control over the variable of this study.

Design used in the project was Descriptive research, because it helps to describe a particular situation prevailing within a company. Careful design of the descriptive studies was necessary to ensure the complete interpretation of the situation and to ensure minimum bias in the collection of data.

Sample design: In sampling technique , information is collected only from represtative part and conclusion are drawn accordingly. A survey was conducted , consisting of a sample of randomly selected people bet age group of 20- 40 years

Sample size : 94

Scope of the study

This particular study about the impact of stress management on employees is restricted within the organization. This is not because of non availability of resources but the nature of the study itself restricts it. It studies the existence or non existence of stress among the employees in the organization and identifies the factors contributing for stress . it also provide various steps adopted by the organization for managing the work stress of the employees, which can be used as future reference for decision making and policy making with regard to the employees.

Significance of study:

The project undertaken by me on STRESS MANAGEMENT proves very significant element to know about the stress level of the employees of SHOPPERS STOP. As it concerning the entire spectrum of human resource management functions. So, the study helps me out:

To measure the level of stress of employees with respect to company. To know about the attitude of the employees towards the

management. Helpful in reducing the staff turnover.

Thus these points assist the management to take corrective action to give maximum satisfaction to their employees.

Data Collection

The information collected through research methodology must be accurate and relevant. Data collection method can be classified into two methods.

Primary Data:The primary data are those which are collected a fresh and for the first, and thus happens to be original hi character. We can obtain primary data through observation or through direct communication with respondents in form or another or through personal interview. There are several methods of electing primary data, but in this research work primary data collected by using questionnaire.

Secondary Data:Secondary data means data that are already available i.e. they refer to the data which have been already been collected and analyzed by someone else.. Secondary data may either be published data or abolished data. In this research work, secondary data collected through the Internet Company manual and booklets Books etc.

Statistical Tools

Bar graph Pie chart The programming used will be SPSS and the word.

Limitation of the study:

The researcher had limited time to conduct this research due to time constraint.

Sample size is too large which makes research limited to few thoughts

Categorization of Chapters

Introduction

Introduction to stress

Historical foundation

Types of stress

Models of stress

Coping with stress at workplace

Stress management+

Remedies to reduce stress

Techniques of stress management

Research