Introduction Benchlearningine Inclusion Study

Benchlearning in eInclusion StudyIntroduction for participants

Copyright © 2011 Capgemini Consulting. All rights reserved.

Content

Policy Context Measuring Impact The Concept of Benchlearning Benchlearning Process Workshop Agenda


The focal point has shifted from mere Access to Usage and Impact

eInclusion is one of the main priorities of the European Union and its Member States

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Policy Context Measuring Impact The Concept of Benchlearning Benchlearning Process

Riga Ministerial Conference Reduce gaps in Internet usage Reduce regional disparities in

internet access Reduce digital literacy gap

Digital Agenda for Europe Promote internet access and

take-up by all European citizens Promote deployment and usage

of modern accessible online services

Enhance digital literacy, skills and inclusion

I2010 eInclusion Subgroup Committee Improve ICT access and skills to

stimulate use Address the Ageing trend by

promoting ICT-enabled solutions From Accessibility to

Personalisation Improve coordination and

implementation of eInclusion measures for greater impact


Measurement of the Impact of eInclusion is yet immature

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Goals of this Study:

1)Coherent and practically usable framework to measure the impact of e-Inclusion policies

2)Increase performance by learning from each others’ experiences

Goals of this Study:

1)Coherent and practically usable framework to measure the impact of e-Inclusion policies

2)Increase performance by learning from each others’ experiences

Measuring Impact has proven difficult

Measuring Impact has proven difficult

Complexity and heterogeneity

Divergence across countries

Unclear links of causality

Requires longitudinal analysis

Impact Indicators have not yet been implemented

Impact Indicators have not yet been implemented

Indicators are incoherent

Indicators are not yet adapted to eInclusion organisations‘ needs

Indicators have not yet been validated


By using the Benchlearning approach, we can build on organisations’ experiences to increase the Impact of eInclusion activities

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Benchlearning

Share knowledge

Exchange experiences

Contextualise data

Find commonalities

Test the relevance, feasibility and comparability of the chosen indicators

Evaluate and adapt

Impact measurement

Accelerate improvement

Recognize an impact

Understand the drivers of impact (enablers, barriers, CSF)

Comparable indicators

Validated indicators

Self-assessment Tool


Therefore a continuous cycle of learning and sharing has to be established..

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Bench- learning

Cycle


If we always do what we’ve always done, we will get what we’ve always got (Adam Urbanski)

…and key principles have to be in place

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Structured Knowledge work

Trust

Benchlearning

Learning by Experiencing

Structured Knowledge Work

Management of Moral Hazard

Clear link of study to organisational strategy

Scalability

Clear link of study to management approach


Today’s workshop is an important part of the Benchlearning Cycle

Now we have collected, we can start measuring, comparing and analysing

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Create a learning environment: Get to know each other and each others’ activities

Understand what Impact is: What are its main drivers and barriers

Compare the different ways of measuring results: How to show the value of your programme

Share knowledge and experiences: What can we learn from each other

Measure, Compare and Analyse

Measure, Compare and Analyse


So let’s start the learning journey towards an inclusive Information Society!

Agenda November 8th09:00-10:00 Introduction Benchlearning Workshop

10:00-12:00 Introduction 8 participating eInclusion projects

- Carrousel (each project to introduce him/herself and the project, max 10 minutes)

< Coffee break at 11.00 hrs>

12:00-13:00 Preliminary results Data Gathering

13:00-14:00 Lunch

14.00-14.30 Discussion on common strengths and weaknesses

14.30-17.00 Breakout sessions to explore comparability and determine learning elements


17.00-17.30 Wrap up and Introducing learning stuctures

20.00 hrs Joint dinner at Da Silvio’s

Address: Via San Petronio Vecchio n. 34\D

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Agenda November 9th09:00-09:30 Recap Day 1

09:30-10:30 General Methodology

10:30-11:00 Experiences with measurement of Benchlearning participants


11:00-12:00 Setting up a Learning structure (plenary)

12:00-13:00 Settin up a Learning structure (Break-outs)

13:00-14:00 Lunch

14.00-14.30 Setting up a Learning structure (Break-outs))

14.30-15.30 Wrap up and Next steps

Back-up


Available Impact Indicators – per domain


Available Impact Indicators – per intervention

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Documents

Introduction Benchlearningine Inclusion Study