INTRODUCTION - PRP Training · 2019. 10. 29. · DIPLOMA Level 2 Diploma in Playwork Level 3 Diploma in Playwork ESSENTIAL SKILLS QUALIFICATIONS Communication Level 1 Application

INTRODUCTIONEstablished in Pembrokeshire over 20 years ago, PRP Training specialise in the delivery of Apprenticeships.Spanning over 10 occupational areas and 4 levels of learning PRP are able to offer you a personalised learning programme to meet your needs and the needs of your employer.

LEARNERS

The qualifications you can achieve are delivered to the standards of nationally recognised awarding bodies including City and Guilds, ILM and Pearson/Edexcel.

With assessments structured around your working pattern there has never been a better time to get recognition for your skills and experience through an Apprenticeship.

EMPLOYERS

PRP pride ourselves in making sure the needs of the employer remain at the forefront of work based learning provision.

Working with upwards of 200 employers from small bespoke enterprises to multinational companies we are able to bring experience to the training and development of your workforce.

Apprenticeship assessment is linked to your own in house training ensuring the learners’ journey is met around your own mission statement

EQUAL OPPORTUNITIES

PRP Training is an equal opportunities organisation and welcomes individuals of anyage, gender, religion, race, sexual orientation or disability onto their training programmes.

CONTACT DETAILS

Telephone: 01646 623780

ADDRESS:PRP Training LtdThe Old Convent13 Melville StreetPEMBROKE DOCKSA72 6XS

WEB: www.prptraining.co.uk

CONTENTSHEALTH & SOCIAL CARECHILDCAREPLAYWORKHOSPITALITY AND CATERINGMANAGEMENT &TEAM LEADINGADMINISTRATION RETAILCONTACT CENTRESALESINFORMATION TECHNOLOGYCUSTOMER SERVICE

APPRENTICESHIPS through work based learning enable individuals to fit learning around work ensuring they are able to maintain a clear work life balance.

LEVELS OF LEARNING. The frameworks we deliver start at Level 2, where the learner is able to develop a strong foundation of skills in their chosen occupation, to Level 5 where learners who are at the peak of their career are able to achieve recognition to a National standard to evidence range of skills they are competent within.

FRAMEWORKS OF LEARNING are based on the needs of the individual’s employment, with frameworks decided by the National Sector Skills Councils, you can be sure that the Apprenticeship you pick not only meets the requirements of your employer, but also the standards expected at a National level.

BESPOKE delivery by our team of competent and experience assessors enables delivery to be focused within the workplace reducing disruption to your workforce.

STRUCTURED content ensures each learner receives opportunities to develop a strong core of skills. Not only focusing on the industry requirements but also ensuring the learner achieves the same level of skill in areas of literacy, numeracy and digital literacy.

The Apprenticeship, Traineeship and Jobs Growth Wales Programmes, led by the Welsh Government, are supported by the European

Social Fund.

APPRENTICESHIPSHealth & Social Care

PurposeApprenticeships in Health and Social Care have been designed by the Sector Skills Council, Skills for Care and Development. These Apprenticeships serve to ensure the highest possible standard of competence across a range of job roles within the Health and Social Care Industry.

Learners can start with a broad based entry qualification set at Level 2, progress to supervisory and independent caring at Level 3 and then extend to the Highest Level of Apprenticeship learning, the Level 5.

There is no requirement to start at level 2 with many learners entering Apprenticeship learning at Level 5. Recognition of Prior Learning is key to initial assessment in addition to exploring the opportunity for transferable skills across frameworks. Knowledge and competence are fully integrated within the Diplomas with no requirement for a separate technical certificate.

ELIGIBILITY REQUIREMENTS

All learners must be employed and legally able to live and work in the UK and working more than 16 hours per week minimum.

JOB ROLES

Health Care Worker

Heath Care Assistant

Senior Health Care Worker Senior Support Worker, Senior

Residential Care Worker,

Day Care Officer,

Senior Home Care Worker

Manager

Deputy Manager

Foundation Apprenticeship Apprenticeship Higher Apprenticeship

LEVEL OF LEARNING

2 3 5

ACTIVITIES WITHIN FRAMEWORKDIPLOMA

HEALTH AND SOCIAL CARE (Adults)

HEALTH AND SOCIAL CARE (Adults)

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Adva

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ESSENTIAL SKILLS QUALIFICATIONS

Communication Level 2

Application of Number Level 1





EMPLOYMENT RIGHT AND RESPONSIBLITIES KNOWLEDGE AND UNDERSTANDING ASSESSMENT

APPRENTICESHIPSChildcare, Learning and

Development

PurposeApprenticeships in Children’s Care, Learning and Development have been designed by the Sector Skills Council, Skills for Care and Development. These Apprenticeships serve to ensure the highest possible standard of competence across a range of job roles where the main purpose is care, learning and development of children.

Level 2 Foundation Apprenticeship is suitable for people who work in supervised settings and is the first building block of learning when committing to a career working with Children. Progressing on to Level 3 the requirements look for an individual who is operating more autonomously, undertaking curriculum planning, activity planning and some aspects of supervision.

ELIGIBILITY REQUIREMENTSAll learners must be employed and legally able to live and work in the UK and work for more than 16 hours per week minimum

JOB ROLES

Nursery Assistant, Cynorthwydd Cylch, Playgroup Assistant

Nursery practitioner, playgroup leader,

Senior practitioner, arweinydd, childminder

Flying Start practitioner, Assistant Management, Advanced Practitioner,

Flying Start Leader, Deputy Manager,

Manager

FOUNDATION APPRENTICESHIP

Children’s Care, Learning and Development

APPRENTICESHIPChildren’s Care, Learning

and Development

PROFESSIONAL FRAMEWORKChildren’s Care, Learning and

Development

LEVEL OF LEARNING

2 3 5


Level 2 Diploma in Children’s Care Learning

and Development

Level 3 Diploma in Children’s Care, Learning

and Development

Children’s Care Learning and Development Diploma (Advanced

Practitioner OR Manager)


Communication Level 2Application of Number

Level 1


Level 2Communication Level 3



APPRENTICESHIPS

Playwork

PurposeApprenticeships in Playwork have been designed by the Sector Skills Council, Skills Active. These Apprenticeships serve to meet the “needs of employers for an expansion of access to training pro-grammes and to widen recruitment into the playwork sector”

“Potential apprentices should have a positive, motivating and can do attitude with the ability to work both as part of a team or on their own and the willingness to work shifts and travel between sites. Apprentices will gain literacy and numeracy qualifications alongside their industry related skills and qualifications while studying on this programme.” (taken from apprenticeship framework document issued by Skills Active).

Level 2 Foundation Apprenticeship is suitable for people who work in supervised settings and is the first building block of learning when committing to a career working within a playwork setting. Progressing on to Level 3 the requirements look for an individual who is operating more autono-mously, undertaking play planning, and some aspects of supervision.

JOB ROLES

Assistant playworker / Play centre assistant Playworker / Senior playworker / Supervisor

FOUNDATION APPRENTICESHIPPlaywork

APPRENTICESHIPPlaywork

LEVEL OF LEARNING

2 3


Level 2 Diploma in Playwork Level 3 Diploma in Playwork


Communication Level 1Application of Number Level 1


LEVEL 3 AWARD IN EMPLOYMENT AWARENESS IN ACTIVE LEISURE AND LEARNING

APPRENTICESHIPSHospitality & Catering

Pathways in hospitalityApprenticeships in Hospitality and Catering have been written by employers from this sector who have worked closely with People 1st (the Sector Skills Council). To recognise the span and variety of professions within this Hospitality, frameworks have been organised into key PATHWAYS, creating specific learning opportunities for each role and sector including Levels 2, 3 and 4.

ELIGIBILITY REQUIREMENTS

All learners must be employed and legally able to live and work in the UK and work for a minimum of 16 hours per week.

LEVEL 2 FOUNDATION APPRENTICESHIP IN HOSPITALITY AND CATERING JOB ROLES

Team member

Waiter or Silver Service Waiter

Bar / cellar person

School Cook, Cook, Team Member or

Chef, Kitchen Assistant

Craft Chef, Team Member, Commis Chef,

Housekeeper, Room Attendant Chamber Maid

Receptionist

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NQUALIFICATIONS WITHIN THE FRAMEWORK

LEVEL 2 DIPLOMA

Hospitality Services

Food and Bev-erage Service

Food Produc-tion and Cook-

ing

Professional Cookery

Housekeeping Front of House ReceptionBeverage

Service Kitchen Services


(Preparation and Cooking)Food Service

LEVEL 2 KNOWLEDGE CERTIFICATE

Hospitality Services

Food and Beverage

Services/ Food Service

Food Produc-tion and Cook-

ing

Professional Cookery /

Food Prep and Cooking

Housekeeping Front of House Reception

ESSENTIAL SKILLS QUALIFICATIONSCommunication level 2

Application of Number level 1EMPLOYMENT RIGHT AND RESPONSIBLITIES KNOWLEDGE AND UNDERSTANDING

ASSESSMENT

Pathways in hospitalityLEVEL 3 APPRENTICESHIP IN HOSPITALITY AND CATERING

JOB ROLES

Sous Chef, Senior Chef, Cook (fine dining) OR

Sous Chef, Senior Chef, Cook (restaurants, hotels and gastro pubs)

Unit Manager – Contract CateringHead HousekeeperHead of Reception

Front of House ManagerDuty / Hotel / Supervisor / Manager

Regional Supervisor/Manager in a chain of outlets

PROFESSIONAL COOKERY HOSPITALITY SUPERVISION AND LEADERSHIP

QUALIFICATIONS WITHIN THE FRAMEWORKLEVEL 3 DIPLOMA


Hospitality Supervision and Leadership

Professional Cookery (Preparation and Cooking)

LEVEL 3 KNOWLEDGE CERTIFICATE

Professional Cookery Hospitality Supervision and Leadership Principles

ESSENTIAL SKILLS QUALIFICATIONSCommunication level 2

Application of Number level 2EMPLOYMENT RIGHT AND RESPONSIBLITIES KNOWLEDGE AND UNDERSTANDING

ASSESSMENT

Pathways in hospitality

LEVEL 4 HIGHER APPRENTICESHIP IN HOSPITALITY MANAGEMENT

Quote from People’s 1st

“The aim of this framework is to attract and retain people into Hospitality from a wide range of backgrounds to replace those who leave or retire and provide employers with the skills they need in order to help increase productivity and profitability. Tourism and Hospitality is a key economic sector in Wales and research has indicated a growing demand for leadership and management training enabling businesses to both grow within and provide managers for the future benefit of

both the business and sector as a whole.”

“It is expected that apprentices will have significant experience of working at a supervisory level, to ensure that they have the necessary requirements on which to further build their knowledge,

experience and skills”

JOB ROLES

Deputy General ManagerFront Office ManagerOperations Manager

Unit Manager

QUALIFICATIONS WITHIN THE FRAMEWORK

LEVEL 4 DIPLOMA

Hospitality Management

LEVEL 4 KNOWLEDGE DIPLOMA

Principles of Hospitality Management


Communication level 2, Application of Number level 2, Digital Literacy level 2


APPRENTICESHIPS Management

PurposeApprenticeships in Management are written and developed by the Sector Skills Council, Skills CFA. This council are responsible for a number of occupations for example business and administration, customer service, leadership and management, marketing and sales. Employers, Training Advisors, Colleges and Awarding Organisations have contributed to the development of these frameworks to steer growth within these industries ensuring the sector is able to develop and retain a competent and skilled workforce. Recognition is made to the contribution of the UK’s management to ensure the successful growth of the economy and the upskilling required of the workforce to secure the UK as a leading market across the World.

JOB ROLESTeam leader

Section leaderFloor Manager

Helpdesk ManagerTrainee SupervisorTeam Co-ordinator

Selection ManagerFirst Line ManagerAssistant ManagerTrainee ManagerSenior Supervisor

ManagerHead of Function

Area Manager

ManagerSenior Manager

Head of DepartmentDirector

FOUNDATION APPRENTICESHIP

Team Leading

APPRENTICESHIPManagement

HIGHER APPRENTICESHIP

Management

HIGHER APPRENTICESHIP

Leadership & Management

LEVEL OF LEARNING2 3 4 5


DiplomaTeam Leading

DiplomaManagement

DiplomaManagement

NVQManagement

&Leadership

Knowledge Qualifications

Diploma Principles of Leadership and

Management

Diploma in Management & Leadership

ESSENTIAL SKILLS QUALIFICATION


Level 1Digital Literacy Level 1








APPRENTICESHIPSBusiness Administration

PurposeApprenticeships in Business and Administration are written by the Council for Administration. Made up of employers, sector leaders and awarding bodies the group are formed to ensure these apprenticeships are designed to upskill and develop the ability of this workforce across the United Kingdom. These frameworks ensure learners understand the technological change and globalisation required of this industry to ensure they are a leading force in the economy. Starting with the foundation apprenticeship learners can expect to develop a wide range of skills including team work, communication and interpersonal skills. Apprentices working at Level 3 with develop their understanding and practice of leading a team and time management. Higher Apprenticeships will develop their strategic awareness and understanding of this industry in addition to the development of key analysis and theoretical study of management.

JOB ROLES

AdministratorBusiness Support Officer

Office JuniorReceptionist

Administration officer / Executive

Administration team leader / Office supervisor

Personal AssistantSecretary

Office managerAdministration team leader

Personal AssistantBusiness development

executive

LEVEL OF LEARNING

2 3 4


Business Administration QCF Business Administration QCF

Business Administration QCF

Technical Certificate

Diploma in Business Administration

ESSENTIAL SKILLS QUALIFICATIONCommunication Level 1

Application of Number Level 1Digital Literacy Level 1


Digital Literacy Level 2


Digital Literacy Level 2EMPLOYMENT RIGHT AND RESPONSIBLITIES KNOWLEDGE AND UNDERSTANDING

ASSESSMENT

APPRENTICESHIPSRetail

PurposeRetail apprenticeships, designed by Skillsmart Retail (owned by People 1st), have been developed by employers within this sector. All apprenticeship levels allow the learner to develop the required knowledge and understanding required to be successful within this industry whilst demonstrating the practical skills required. The diplomas are designed with a wide variety of optional units to ensure each qualification is specific to the individual and their workplace. This flexibility ensures that the qualification meets the needs of those working in a generic environment, through to those working in a specialist environment.

JOB ROLES

Sales assistantStockroom assistant

Craft ExpertStyle AdvisorSupervisor

Department ManagerStore Manager (small outlet)

LEVEL OF LEARNING

2 3


Certificate in Retail Skills Retail Skills

TECHNICAL CERTIFICATE

Certificate in Retail knowledge Diploma in Retail knowledge


Communication level 1Application of Number level 1



APPRENTICESHIPSContact Centre Operations

PurposeIn response to the contact centre industry being one of the fastest growing across the United Kingdom, these apprenticeships have been designed to challenge and develop employees within the sector. Units cover all areas of communication including in bound and out bound channels, emails, SMS and text messaging as a basic mandatory requirement. Effective customer service is included within the framework ensuring the standards expected of the industry are met.

JOB ROLES

Trainee Agent, Contact Centre Agent, Help Desk Operative, Customer Service Advisor,

Telephone Banking Advisor, Telesales Operator

Sales Team Leader, Customer Service Team Leader, Contact Centre Team Learner, Product Specialist, Supervisor, Support Analyst, Contact

Centre Manager

LEVEL OF LEARNING

2 3


Certificate in Contact Centre Operations Diploma in Contact Centre Operations


Certificate in Contact Centre Operations Certificate in Contact Centre Operations


Communication level 1

Application of Number level 1

Communication level 2

Application of Number level 2


PRENTISIAETHAUSales and Telesales

PurposeAs one of the largest professional groups in Wales today, the apprenticeships in Sales & Telesales have been designed to develop entry routes into the industry, provide the skills and knowledge necessary and widen the availability of accredited training available. The selection of mandatory and optional units are sufficient to ensure a national minimum standard whilst also providing enough choice to personalise the framework.

JOB ROLES

Trainee Sales AdvisorTelesales Operator

Junior Sales Executive

Sales consultant / SupervisorSales Manager

Telesales professionalSalesperson

LEVEL OF LEARNING

2 3


Certificate in Sales Diploma in Sales


Certificate in Principles of Sales Certificate in Principles of Sales





APPRENTICESHIPSIT Users

PurposeApprenticeships for IT users has been developed by the Tech Partnership, who are the sector skills council for business and Information Technology. Designed to increase opportunities to join the workforce at entry level, through to recognising and developing skills and understanding required at the next level these qualification are varied and challenging.

JOB ROLES

Office support, or administratorPersonal Assistant

Website technician or designerSales and marketing executive

Accounts assistant or wages clerkTeaching assistant

Application helpdesk supportOffice manager

Personal assistantWebsite managerTeaching assistant

Sales account manager

LEVEL OF LEARNING

2 3


IT User Skills IT User Skills







APPRENTICESHIPSCustomer Service

PurposeThis framework has been written by the Skills CFA. Customer facing staff play an integral role in the success of business and through employer input a framework has been develop which meets the needs of industry, enhancing opportunities to deliver the very best customer service. Able to be used in a variety of industries, the framework remains flexible enough to meet all needs.

JOB ROLES

Customer service assistantTrainee

AssistantRepresentative or Agent

Customer relationship managerCo-ordinator

Customer Service Team Leader

LEVEL OF LEARNING

2 3


Customer Service Customer Service





Who’s who at

Company Directors

Matthew Roberts and Clare Barley

[email protected]

[email protected]

Safeguarding Responsible Person

Matthew Roberts, Tel: 01646 623780

[email protected]

Senior Compliance Manager

Nicola Goff

[email protected]

Marketing and Business Development Lead

Laura Barrett

[email protected]

Quality Assurance Team

Catherine Black - Skills

[email protected]

Dee Rogers - Skills

[email protected]

Dirk Kowohl - Health & Social Care

[email protected]

Linda Lewis - Child Care

[email protected]

Michelle Laugharne - Management

[email protected]

For FAQ and Answers see our website:www.prptraining.co.uk/quality

PRP Training13 Melville StreetPembroke DockPembrokeshireSA72 6XS

01646 [email protected]

www.prptraining.co.uk

Documents

INTRODUCTION - PRP Training · 2019. 10. 29. · DIPLOMA Level 2 Diploma in Playwork Level 3 Diploma in Playwork ESSENTIAL SKILLS QUALIFICATIONS Communication Level 1 Application