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Introduction to TL 9000Introduction to TL 9000
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What is TL-9000
Defines the telecommunications Quality
Management System (QMS) requirements forthe Design, Development,
Production, Delivery,
Installation and Maintenance of products and
services
Provides a measurement system that allows an
organization to track performance and improve
results
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TL-9000 Certification
TL 9000 supports 3 distinct certifications:
TL 9000-H for hardware development TL 9000-S for software
development
TL 9000-V for services (installations, engineering,
customer support, etc.)
TL 9000 allows for a registration to cover
hardware, software, services or any combinationthereof
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TL 9000 Goals
Establish and maintain a common set of telecom
QMS requirements that reduces the number ofstandards for the
industry
Foster a system that protects the integrity and
use of telecom products hardware, software and
services
Define effective cost and performance-basedmeasurements to guide
progress and evaluate
the results of QMS implementation
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TL 9000 Goals
Drive continual improvement and enhance
customer relationshipsLeverage the industry conformity
assessment
process
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Benefits of Implementation
Validates the quality of product, services and
customer careHelps creating performance reports for current
and potential customers
Provides access to performance data reports for
benchmarking
Encourages further product and serviceimprovement and continued
commitment to
quality and business excellence
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What is TL 9000?
Set of requirements
Based on ISO 9001:2000Additions from Telecom Industry Best
Practices
Two handbooks
TL 9000 Quality Management System Requirements
TL 9000 Quality Management System Measurements
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What is TL 9000?
Service
Measurements
Software
Measurements
Hardware
Measurements
Common TL 9000 Measurements
Service-specificRequirements
Software-specificRequirements
Hardware-specificRequirements
Common TL 9000 Requirements
International Standard ISO 9001
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TL 9000 and ISO 9001
TL 9000 is more customer-oriented with
requirements on: Customer satisfaction
Quality improvement
Customer-supplier communication
TL 9000 mandates the use of a product life-cycle
model and the use of predefined measurements
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TL 9000 and ISO 9001
TL 9000 requirements are more specific/
prescriptiveTL 9000 puts more focus on planning
Quality planning
Project planning
Configuration Management planning
Product planning
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TL 9000 and ISO 9001
Major issues in TL 9000
Required measurements track performance Reported to measurements
Administrator
Statistics published as comparisons
Compared data drivers industry improvement
Emphasized use of data to drive action
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