Introduction to Park Hyatt

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INTRODUCTION TO HYATT

Hyatt Hotels Corporation is an American international company and operator of hotels. The Hyatt

Corporation came into being upon purchase of the Hyatt House, at Los Angeles International Airport, on

September 27, !"7.Hyatt center # head$uater in Chicago. As of %une &', 2'', the Company(s

)orld)ide portfolio consisted of **" properties.It is a leading global hospitality company )ith a proud

heritage of ma+ing guests feel more than )elcome. In 2'*, Fortune magaine listed Hyatt as the !"th#

best -.S. company to )or+ for. Hyatt consists seeral different brands such as /ar+ Hyatt, 0rand Hyatt,

Hyatt 1egency, Hyatt /lace, Hyatt, Hyatt Centric, Hyatt House, Anda, Hyatt Zilara and Hyatt Ziva,

Hyatt 1esidence Club.

History of Hyatt

The original o)ners )ere entrepreneurs Hyatt 1obert on ehn and %ac+ yer Crouch3 after a fe)

years, 4on ehn sold his share in the hotel to entrepreneur %ay /rit+er . %ay5s younger brother onald

/rit+er also too+ on an important role in the company.

6er the follo)ing decade, ac$uisitions )ere made, and Hyatt became the fastest#gro)ing hotel chain in

the -nited States. onald died in !723 %ay continued to run the company.

In !!, Hyatt opened its first hotel outside the -nited States, the Hyatt 1egency Hong 8ong. In !9'

the 0rand Hyatt and /ar+ Hyatt brands )ere introduced. Hyatt runs resort hotels, starting )ith the Hyatt

1egency :aui in !9'.As of 2'2 Hyatt had oer *!' hotels )orld)ide.

The Hyatt 1egency brand is the oldest brand in the company, )ith the 0rand Hyatt and /ar+ Hyatt

brands being introduced in !9'. Some of these are styled as ;resort; properties, and may hae spas or

other recreational facilities. 6ther brands include Hyatt /lace, designed as a limited serice offering for

business traelers. An e


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Hyatt consists several different brands such as Par Hyatt! "rand Hyatt! Hyatt

Re#ency! Hyatt Place! Hyatt! Hyatt Centric! Hyatt House! Anda$!

Hyatt Zilara and Hyatt Ziva, Hyatt Residence Club%

&rand lo#os

Par Hyatt

"rand Hyatt

Hyatt Re#ency

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Hyatt Place Hyatt

Hyatt Centric Hyatt House

Anda$ Hyatt 'ilara And Hyatt 'iva

3


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Hyatt Residence Club

Par Hyatt(

Par Hyatt are residential lu


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Hyatt Re#ency offers a full range of serices and facilities tailored to sere the needs of meeting

planners, business traelers and leisure guests. /roperties generally range in sie from oer 2,'''

rooms and are coneniently located in urban, suburban, airport, conention and resort destinationsaround the )orld. Hyatt 1egency conention hotels feature spacious meeting and conference

facilities designed to proide a productie enironment.

Hyatt Place(

Hyatt Place hotels are mid-sized hotels catering for family and business travelers,in urban, airport and sub-urban areas. t Hyatt Place things are done di!erently. "his hotel combine style, innovation and 24#$ convenience to create a perfectlyseamless stay %ith every modern comfort people deserve. Hyatt Place hotelsa%arded &Highest in 'uest (atisfaction mong )pscale Hotel *hains+ by ..Po%er.

Hyatt

Hyatt hotels are smaller full#serice hotels )ith "' to &"' rooms located close to maGor business

centers. Hyatt hotels offer guests the opportunity to e


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Hyatt Centric(

Hyatt Centric is a ne), full serice lifestyle brand designed for business and leisure traelers. Hyatt Centric hotels )ill proide a simple, )elcoming enironment that deliers the essentials in the

easiest, most streamlined )ay possible. Hyatt Centric hotels )ill offer a balance of adanced digital

capabilities but )ith the understanding that these ehile guests can enGoy the in#room technologies designed to connect

seamlessly )ith their deices and media, a staff of +no)ledgeable associates )ill be on hand to aid

guests in their discoery of the destination particularly useful for business traelers )ith limited

time for e


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Anda$ hotels are upscale lifestyle bouti$ue#style hotels. Anda is a bouti$ue#inspired hotel brand )ith

properties located in liely urban neighborhoods and leisure destinations such as >est Holly)ood,

London(s Lierpool Street and ?e) @or+ City. Inspired by the cultural and social life of the locale, each

Anda hotel is uni$ue in design, amenities and cuisine, but all share a friendly attitude and )arm,

personal serice. Stylish and spirited .

Hyatt 'ilara And Hyatt 'iva(

Hyatt 'ilara ) adults#only, all inclusie resorts create endless opportunities to lie in the moment.0uests delight in uni$ue and spontaneous e


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participating )ithin Interal International5s program, a third#party company )ith oer 2,"'' resorts in its

ee proide authentic hospitality. >e ma+e a difference in the lies of those )e 5touch5 eeryday ##

that is our definition of hospitality. >e do this in an enironment that respects all people and all

ideas. >e do it in an efficient )ay that leads to superior results.

"oals(

>e aspire to be the preferred brand in each of the segments )e sere. :ost preferred among our

employees, guests and o)ners.

+aluesJ

:utual 1espect, Intellectual Honesty, Integrity, Humility, Fun, Creatiity and Innoation .

TOUCH,- O. HYATT

0reet the guest )armly

-sing the guest(s name and ma+ing eye

contact

Say goodbye )armly

Letting guests +no) you loo+ for)ard to

)elcoming them bac+


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Accept compliments humbly resole

guest complaints

0raciously than+ing the guest

1esole guest complaints

Ta+ing o)nership by courteously and

promptly fiith )armth and humility, including guests,

o)ners and the local community

=scort guests personally

1ather than pointing out direction

Ans)er the phone professionally>ithin three rings, )ith a smile in your oice

and than+ing the guest for holding


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Ta+e pride in your appearance

1emembering that first impressions count

>or+ safely and cleanly

Ta+ing pride in your )or+place

:aintain your )or+ enironment

Fi


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Par Hyatt Hyderabad 0o#o

Par Hyatt Hyderabad is a lu


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Oriental Bar & Kitchen – South East

Asian Cuisine

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https://en.wikipedia.org/wiki/South_East_Asianhttps://en.wikipedia.org/wiki/South_East_Asianhttps://en.wikipedia.org/wiki/South_East_Asianhttps://en.wikipedia.org/wiki/South_East_Asianhttps://en.wikipedia.org/wiki/Cuisinehttps://en.wikipedia.org/wiki/South_East_Asianhttps://en.wikipedia.org/wiki/South_East_Asianhttps://en.wikipedia.org/wiki/South_East_Asianhttps://en.wikipedia.org/wiki/Cuisine


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C-LI?A1@


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1/


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PAR2 HYATT HYD,RA&AD

OR"ANI-ATION CHART

HIERARCHY OF CULINARY DEPARTMENT

,3CUTI+, CH,.

=C-TI4= S6-S CH=F

S6-S CH=F

C/ C/ C/

=:I CH=F = /A1TI= =:I CH=F = /A1TI= =:I CH=F = /A1TI=

C6::I#I

C6::I#II

C6::I#III

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DUTI,- AND R,-PON-I&I0ITI,- O. 2ITCH,N &RI"AD,

,3,CUTI+, CH,.

He carries the full responsibilities, he must be both coo+ and administrator, and he needs to becapable of ensuring $uic+ serice and maintaining discipline. He should hae a strict sense ofeconomy and efficiency. His principle function is to plan, organie and superise the )or+ of

+itchen. He is responsible for staffing, selection and dismissal in consultation )ith personnel for

department. He prepares a predetermine percentage of profit and )or+s in accordance )ith the policy of the establishment. He is concern )ith $uality of food and its presentation. He is

departmental head and is responsible to the management.

-OU- CH,.

The assistant head chef under studies the head chef in all his duties, it is the sous chef )ho calls upthe order from the +itchen. He is mainly responsible for the efficient day to day functioning of the

+itchen. In large establishments there are number of sous chef, especially )hen there are separate+itchens.

CH,. D, PARTI,

In different sections of +itchen there is a i.e. . =ach one is assisted according to the production load

by one or more commi coo+s3 first, second, third and also trainees. All C../ may be regarded as

superisors of their sections as )ell as s+illed craftsmen.

CO**I-)4

They come under the Chef#e#/arties. They hae full +no)ledge of all dishes made in the +itchen

and these are the person )ho )or+ on ranges along )ith Commis#I.

CO**I-

They are responsible for the preparation of all food items in their section respectiely. 1esponsible

for cleaning and hygiene.1esponsible for the total mise#en#place of their section. Inform hisMhersuperisors on item short in stoc+ and pic+ up the items from the stores.

1$


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.ood Production Outlets in PAR2 HYATT HYD,RA&AD

Oriental bar and 2itchen

/anAsian comfort food

Tre).orni

Authentic Italian restaurant

The Dinnin# roo1

Erea+fast,lunch,dinner

The 0ivin# roo1

Lounge,Hi#tea,French pastry

&an5uet itchen

Erea+fast,Coffeebrea+s,Hitea,Socialeents,Sit do)n dinner

,1ployee Restaurent

Erea+fast,teabrea+,lunch,dinner,mid night snac+s

Co11issary

1a) preparation of all products fish, meat,egetables, fruits etcN

&utchery

All meat receiing,cutting,processing

Pastry

French pastry speciality and freshly ba+ed breads

1


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ORI,NTA0 &AR AND 2ITCH,N

Overvie/

Contemporary bar and +itchen )ith inspiring dOcor to un)ind and rela


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South east Asia food concept that offers guests a confortable and rela


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TH, DININ" ROO*

#Located in the lobby lounge, the ining 1oom portrays a feeling of comfort and elegance. The

menu offers classic =uropean coo+ing in addition to authentic Indian cuisine flaored )ith spicesThis )ill be an all#day dining restaurant sering premium $uality meats and local faorites li+e

biryani and +ebabs )ith an open +itchen as its focal point.

#The continental brea+fast includes a cold buffet )ith a selection of fresh oen#ba+ed bread and

freshly s$ueeed Guices )hilst also offering a )ide choice of hot a la carte food selections.

#2 pm to J&' pm is sered a la carte only.

Total -eatin# Area(

#A total of ! coers

Hours of operation( 2*


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TH, 0I+IN" ROO*

)The Liing 1oom is an elegant, refined and at the same time rela


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PA-TRY -,CTION

#The pastry section produces a huge ariety of ca+es, gateau


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Apple pie

Chocolate mousse

Souffle

:acaroons

0inger pudding

Eread and Eutter pudding.

CO**I--ARY

#Commissary is separate into three sections.

.4egB fruit . 2. fish. &. Eutchery

It caters maGorly to Ean$uet and =mployees restaurant for the bul+ production.

It also assist

The dinning room,

Tre Forni,

6riental bar and +itchen and the ba+ery.

The operation involves!

6rdering,

1eceiing

/rocessing

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istribution

,6UIP*,NT- U-,D IN CO*I--ARY

7,T "RIND,R

• This is a ery important labour saing e$uipment used for grinding masala(s, ma+ing pastes,

batters especially for Indian cuisine• Consists of 2 stone discs both of )hich moe in different directions and hence the ingredients

to be processed is rotated in and around the discs and ta+es the form of the paste or batter asre$uired.

POTATO P,,0,R

• This e$uipment is used for peeling potato or any similar egetable

• It )or+s on the principle of friction

&U..A0O CHOPP,R8*INC,R

• This is a heay duty chopping machine for fine chopping

HO&ART *INC,R

This is a common mincing machine used for all meats

• Comprises of 2 blades, arch t)ister and a tray and inlet platform

&ON, -A7

2/


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• A high proficiency French machine )hich comprises of a chain sa) blade )ith settings for

tightening the blade

• The machine is generally used to cut froen meat

• -sesJ

- -sed to cut flesh )ith bone and froen to ariant measured dices.

- -sed to cut arious froen carcasses for faster and easy usage for stoc+s and sauces.

+ACCU&OY +ACCU*, PAC2

This machine plays a ery important role in the commissary as it is one of the maGor processes in

processing of food at the last stage .This machine is used to pac+ food or processed products in plastic bags

7A02 IN

There are different )al+#ins for eery +itchen. The temperature is also fi


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HACCP Haard Analysis Critical Control /oints

Ha$ards9 means biological, physical, or chemical property that may cause a food to be unsafe for

human consumptionK

Ob:ectives#It addresses basic operational and sanitation conditions in an establishment to reduce foodsafety ris+s. The information proided should be used as minimum good practices, as it is not an

e


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2

.OOD AND &,+,RA",

-,R+IC,


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Food and Eeerage epartment FBE is responsible for maintaining high $uality of food and serice,

food costing, managing restaurants, bars, etc.

Food and Eeerage Serice is the serice of Food made in the 8itchen and rin+s prepared in the Ear to

the Customers 0uest at the Food B Eeerage premises, )hich can beJ1estaurants, Ears, Hotels, Airlines, Cruise Ships, Trains, Companies, Schools, Colleges, Hospitals,

/risons, Ta+ea)ay, etc

In general, ho)eer, food and beerage serersJ

prepare tables or counters for meals

stoc+ the serice area )ith supplies for e


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Food and beerage serers should enGoy haing clear rules and organied methods, )or+ing )ith people

and )or+ing )ith tools and e$uipment.

Food and beerage serers )ho sere li$uor must be at least 9 years of age. In formal dining rooms,

food and beerage serers also mustJ

+no) proper food serice eti$uette

use the correct terminology and be able to ans)er $uestions about )ines and other beerages be

able to prepare tableside dishes for e


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TOP ;< HYATT .OOD = &,+,RA",

4 Coffee >e offer the best cup of coffee in to)n in all its

arieties including latte,

cappuccino, and espresso as

)ell as decaffeinated.

; Tea 6ur tea programs proideherbal, decaffeinated and

other loose leaf teas.

/ouring a cup of bre)ed tea

properly is e$ually as

important as the selection.

> ?uices >e proide a selection of freshly s$ueeed Guices

using a ariety of fresh

fruits and egetables.

@ .resh .ruit >e offer fresh fruit that issered perfectly ripe.

&read >e sere bread that is ba+ed fresh daily.

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B &evera#es >e offer alcoholic and non#alcoholic beerages using

the freshest ingredients

and premium brands. 6ur

coc+tails are s+illfully

perfected, consistently

presenting classic and tasty

coc+tails, sered elo$uently

-i#nature

Dishes

=ach restaurant should hae

its o)n Rclaim to fame.P

.resh .ish

= -eafood

>e proide the freshest fish

aailable using sustainablesources for

both farmed and )ild

caught fish and seafood

)heneer possible.

E Perfect

Preparation

*ethods

>e use perfect preparation

methods in our +itchensJ

1oasted to a golden bro)n,

grilled to the appropriate

temperature,stir#fried and piping hot,

steamed to perfection.

4

<

Co1fort

.ood

>e al)ays offer a ariety of

local and

International comfort foods

in room serice.

44 7ines >e offer a dierse selectionof intage )ines,sered by

+no)ledgeable employeesat arious price points.

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4

;

Authentic

0ocal =

,thnic

Cuisine

>e prepare local and ethnic

cuisine using authentic

preparation methods and

ingredients.

4

>

Dessert =

Ice Crea1

>e offer a selection of

irresistible desserts and

gourmet ice creams,

emphasiing $uality,

ariety, freshness, taste and

presentation.

4

@

.resh

Herbs

>e select garden fresh

herbs that are gro)n locally

or on#property )heneer

possible

4

Heart

Healthy

>e offer a balanced array of

menu choices including

lean cuts of meats,

fish, poultry and egetarian

creations. Ingredients are

fresh, organic and

represent a balanced diet.

4B

+e#etables= -alads

>e sere salads that arecrisp and fresh, and

egetables that are pic+ed at

the pea+ of the harest,

)or+ing )ith local farmers

)hen possible

4

Cleanliness >e adhere to the ultimateminimum standards )hich

includeJ

carpets should be spotless,

chandeliers and )indo)sshould spar+le,

+itchen floors should shine.

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4

+alue for

*oney

>e ensure that our

customers ee delier an impeccable

tabletop )ith spar+ling and

spotless

china)are, cutlery and

glass)are. Linen that is

clean and )rin+le#free

TH, DININ" ROO*

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Type of operation

The ining 1oom is a 2* hour outlet sering all the maGor meals and mid night meals for the people

staying in the hotel and city. Apart from food, it )ill also sere hot and cold beerages, both non#alcoholic and alcoholic. The outlet )ill be +no)n for its authentic Indian and =uropean specialities

)hich are highly influenced by French cuisine. The ining 1oom )ill proide its guests )ith a fine

dining e


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The outlet )ill offer a )ide selection of food to its guest )hich )ill be highly influenced by French

as )ell as the Indian cuisine. Special attention )ill be gien to brea+fast meal period here. It )ill

hae both buffet and a la carte choices for the guest. Euffet spread )ill hae the choices of morning

ba+eries, and other cold selection li+e cereals, fruits, Eircher muesli and cold cuts. 1est of the

brea+fast specialties li+e )affle, panca+e, French toast, eggs to order etc. )ill be sered to the guests

on the table.

To gie a taste of local cuisine to our guests, )e )ill also be sering local brea+fast specialties li+e

dosa, idli, uttapam, and South Indian filter coffee.

In Lunch and dinner, the guests )ill hae a )ide a la carte selection of authentic French and Indian

delicacies to choose from. There )ill not be any buffet. >e also )ant to be regarded as the pioneer in

ma+ing Hyderabadi biryani a local faorite. >e )ill also sere certain tandoori specialties )hich

)ill proide opportunity for our guests to appreciate the taste of local cuisine. The menu )ill also

feature certain comfort food items li+e dal, sand)iches and mouth#)atering desserts.

TR, .ORNI &AR AND R,-TAURANT

Type of Operation

Tre Forni means RThree 6ensP is an Italian 1estaurant. The restaurant )ould be operating for

Lunch and inner sering authentic north Italian cuisine and also Italian aperitif based coc+tails and

non#alcoholic beerages. The >ine list )ould be featuring some of the best Italian )ines fromnorthern Italy. Tre Forni offers a home#style and comfortable dining e


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The outlet should be +no)n for its authentic food such as thin crust pias, pastas, fresh salads,

cheeses, meat B fish preparation and traditional desserts. The enue )ill hae an in +itchen dining

e


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Hours of Operation

Tre Forni 1estaurantJ Lunch J 2 noon to "J'' pminner J !J'' pm to 2&J&' pm

Tre Forni Ear

2 noon 2 midnight

ORI,NTA0 &AR AND 2ITCH,N

TYP, O. OP,RATION

Overvie/

Contemporary bar and +itchen )ith inspiring dOcor to un)ind and rela


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4ietnam

Singapore

Thailand

:alaysia

Indonesia

China %apan

The outlet should be +no)n for its premium selection of Single :alts and Cognacs. The ariety of

Asian flaoured coc+tails, beers from different parts of Asia.

0ocation

Located on the meanine floor

Desi#n Co1ponents 8 -pecial .eatures

Single :alt Library, the finest selected Single :alts )ill be on display

Cognac Library, premium handpic+ed cognacs on offer

Asian flaoured coc+tails station, handcrafted, innoatie coc+tails to enGoy

Asian beers, ariety of Asian beers to be sered

6pen sho) +itchen

Single :alts to be sered in leather trays, drin+s made right in front of the

guest.

Culinary Direction

The outlet )ill offer South =ast Asian cuisine. Sho) +itchen )ill proide opportunity for guest

interaction, )here the guest can see the chefs at )or+.

Carefully selected South =ast Asian delicacies

Authentic preparation methods and fresh ingredients

/erfectly presented and A la minute sauces

Fresh chef(s choice of bar snac+s )ould be sered daily.

>anton soup, fried tofu, egetable spring rolls are fe) of the dishes that are on offer. uic+

preparation dishes, so that it can go )ith the drin+s order to the guests simultaneously. The portion

sie of the dishes are made +eeping in mind that the guest can enGoy a dierse ariety of oriental

specialities.

Hours of Operation

>ee+days# !J'' to 2&J'' hrs

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>ee+ends#2J&' to "J&' and !J&' hrs on)ards

-tyle of -ervice

The serice )ill be efficient and friendly

Interactie and personalised guest e


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1oom serice proides the best of $uic+ deliery of food and beerage to our in room guests as )ell

residences guests through trolleyMhotbo


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• esserts M Cheeses

&evera#e(

Full range of beerage in the hotel can be made aailable according to re$uirement3 ho)eer there)ill be standard beerage pac+ages of different price leels in place to meet different preferences.

TH, 0I+IN" ROO*

The Liing 1oom lounge seres a )ide selection of the finest premium teas and freshly bre)ed

coffee accompanied by delicate French pastries.

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.RONT O..IC,


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Park Hyatt Hyderabad is a contemporary Hotel which offers the discerning traveler an atmosphere ofunderstated elegance and luxury,coupled with gracious service and the welcoming warmth of a personaresidence.

We are equipped with 2! rooms including "uites and #2 service apartments..

ROOM CATEGORIES

P$%& %''( P$%& )*+W %''( P$%& "*-+ P$%& ++/-*)+ "*-+ 0*P1'($- "*-+ /H$*%($ "*-+ P%+"*0+-*$1 "*-+

SUB DEPARTMENTS IN FRONT OFFICE

Front Desk& Guest Relatons

3ront 0esk areas include reception and cashiering located on the 1obby 1evel. "taff members are not restricted

behind reception desks, but are stationed by the lift landings and lobby areas on lobby level to greet, welcome

and assist all guests.

O!erall e"#eren$e

-he overall experience of a guest visiting Park Hyatt Hyderabad will be the sense that we have not only met bu

also exceeded all his 4her expectations through our personali5ed service and the ability to anticipate guest

needs.

%o Role'

/heck 6 in 7/heck 8 outWelcoming 7 +scorting 9uests$llocation of %ooms/onduct hotel tours3oreign +xchangeHandle )*P guests/ashieringHandle guest queries 7 concerns9uest history management9uest recognition 7 service

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Co((un$aton Centre

GUEST SER)ICE CENTRE

-he 9uest "ervice /entre is located at the 1obby 1evel and is situated in the :ack 'ffice.

-he 9uest "ervice /entre is a /entral ode where all incoming, *n6House and 'utgoing calls are handled.

Busness Centre

-he :usiness /entre is located on the :asement 1evel ;.

O#eratn* Hours'


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%o Role'

3irst 7 1ast point of contact for guests-aking walk in reservations$irport transfers

$ssisting guests with immigration procedures9reet, meet 7 escort services

Res-en$e

Re$e#ton & Bell Desk

%o Role'

*n residence /heck *ns 7 /heck 'uts

Welcoming 7 escorting guests

Handle guest queries 7 concerns

9uest history management

9uest recognition 7 service

1uggage "ervices

$irport "ervices

Ser!$es & Fa$ltes +or res-ents'

3ull Housekeeping service 8 ? times a week

2#4@ guest services

2#4@ security services

Parking facilities 8 for two cars

INTRODUCTION TO RESIDENCES

0efining the true meaning of luxury and comfort, the uniquely designed residences at Park Hyatt Hyderabad offer

an exclusive product with a wide variety of services and facilities. estled between the prime residentianeighborhoods of Aubilee Hills and :an>ara Hills, makes Park Hyatt Hyderabad effortlessly accessible from thecityBs international school, key business districts, *- Hub, airport, shopping and entertainment destinations.

/omforts of home and more, the residences at Park Hyatt Hyderabad is the preferred address for all residents, wholook for a perfect blend of luxuries and personali5ed services.

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-he generously proportioned and well6appointed residences are the cityBs most contemporary and spaciousserviced apartments. $ll hotel services and facilities, from concierge assistance to -he "pa, are available to alresidents.

Des*n $o(#onent, s#e$al +eatures

'ur #? spacious apartments offer a truly modern home6inspired setting with spectacular views of the city and hoteatrium.

$ll our apartments are furnished with hand crafted Walnut wood flooring and furniture, and equipped with luxuriousfeatures like (ichelangelo marble kitchen, high ceilings, oversi5ed work desk, expansive walk in closet andcontemporary bathroom with soaking bathtub and rain shower. 'ur fully equipped kitchen and welcome amenities will provide a truly comfortable and homely experience.

9lassware6 "chott Cwiesel/hinaware6 arumi"ilverware6 W(3&itchen ware6 Paderno'ur central location provides easy access to all the attractions, tours and shows in and around Hyderabad.

:elow is the breakdown of our apartments=

One Be- Roo( No' S./ Area Park 'ne :ed %oom 2 ! sq.m"uperior 'ne :ed %oom D ! sq.m

0eluxe 'ne :ed %oom ;; ! sq.m"ubtotal 01

T2o Be- Roo( No' S./ Area

"uperior -wo :ed %oom ; ;?E sq.m0eluxe -wo :ed %oom D ;D sq.m"uperior -wo :ed %oom F-erraceG ? ;#E sq.m+xecutive -wo :ed %oom ? ;D sq.m"ubtotal 33

T4ree Be- Roo( No' S./ Area 0eluxe -hree :ed %oom 2 22E sq.m"ubtotal 3

Total a#art(ents 56

$partments offer the following features=

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/ontemporary design

Panoramic view

"i5e varies from ! sqm to 22E sqm

Walnut finish furniture, white marble planks, (ichelangelo marble in the kitchen

3ully equipped kitchen

"pacious bathrooms with soaking bathtub and rain shower Heated shower mirror

"eparate living room with contemporary sofas and armchairs

0ining area with seating for # to ;2 people

3unctional work stations with Wifi connectivity

-wo telephone lines

&ing si5e bed in master bedroom and two twin beds in >unior bedroom

9oose down bedding and quality bed linen from Hanse F 9ermanyG

Walk6in closets

*ndividual temperature controls

*pod docking station #D and EE inch -)s

"atellite -)

:athroom -)

:athroom scales

Hair 0ryer ;D W

:lue ray

*n room safe

*ron and *roning board

Hair dryer

3ridge with free5er

+lectric hub with # burners

+xhaust hood

-oaster

+lectric &ettle

espresso machine

0ishwater

/hinaware

"ilverware

9lassware

/ooking utensils

+lectric combi microwave

9uest washroom

Con$e#t

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-he apartments at Park Hyatt Hyderabad will be the preferred address for all residents, who look for a perfect blendof luxuries and personali5ed services.

-he generously proportioned and well6appointed residences are the cityBs most contemporary and spaciousserviced apartments. $ll hotel services and facilities, from concierge assistance to -he "pa, are available to al

residents.

-he guests will be offered to rent an apartment on a monthly and yearly basis. :ased on the commitment the rentfor yearly lease will be more favorable compared to short term lease.

:eing fully serviced and furnished apartments, the following exclusive facilities and service will be offered to theresidents and included in their rent=

O#eratn* P4loso#47

• %esidents have private entrance and elevator leading to their apartments

•

0edicated 3ront 0esk with 2#4@ operation, includes the services provided by 9uest "ervice'fficers4 /oncierge and :ell $ttendants

• 2#4@ security services

• 2#4@ engineering services

• +very apartment will have a designated housekeeper, who will service the apartment three

times a week. -he concept of the personali5ed housekeeping service will be appreciated bythe long staying residents, as they will not require explaining their preferences to every newteam member. -he permanently assigned housekeeper will know the guestsB likes and dislikesand will certainly build a better rapport and gain trust from the guests. -hese components arevery essential to make the residents feel like at home.

• -he full housekeeping service will include the change of bed and bath linen, dusting of

furniture, mopping of the floor and cleaning of the kitchen except for dish washing.• -he guest bathroom amenities will not be replenished during the service, but full range will be

provided upon arrival as part of welcoming amenities.

• (onthly social activities will be conducted for the residents, such as cooking class, florist

workshop, fitness class, etc.

• early residence party will take place as appreciation of guestsB loyalty to Hyatt and %esidence

• -he %esidence 1ease $greements will be handled by "ales 0epartments whereas 'perations

will be overseen by %ooms -eam.

• Pets will not be permitted in the apartments.

• -he residences are not included in any of the 3requent 3lyer or 9old Passport programs.

St7le o+ Ser!$e

-he service is at all times sincere, friendly and efficient with a personal touch and dedication. "taff should be

sensitive to the cultural needs of each individual guest and adapt their service delivery accordingly.

/


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-here is a very important aspect of service that is the valuable relationship with long staying guests, knowing

their preferences, likes and dislikes, anticipating their needs and exceeding the guestsB expectations where

possible.

-he service if based on the principle that this is home for the residents and they should feel comfortable living

with us.

INTRODUCTION TO GUESTROOMS

0efining the true meaning of luxury and comfort, the uniquely designed urban business Park Hyatt Hyderabad hoteoffers spacious and well6appointed guestrooms with a wide variety of services and facilities. estled between theprime residential neighborhoods of Aubilee Hills and :an>ara Hills, makes Park Hyatt Hyderabad effortlesslyaccessible from key business districts, *- Hub, airport, shopping and entertainment destinations.

Des*n $o(#onent, s#e$al a(entes an- ser!$es8

-he guestrooms come with the following features and amenities=

• 1/0 -) #DI inch

• *ndividually controlled air conditioning

• /able 4 "atellite television channels

• (edia hub

• 0ataport

• 0igital and cordless phones• iPod docking station

• 'versi5ed work desk

• &ing6si5e bed 7 feather bedding

• Walk6in closet

• *n6room safe

• *ron4ironing board

• -wo bottles of complimentary mineral water

• espresso 8 coffee maker with supplies

• -ea maker with supplies• (ini bar with refreshments

• 'versi5ed rain shower

• "eparate bathtub

• Heated mirror

• Hair dryer ;D watts

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• :athrobes and slippers

-he below services are provided upon request=

• 2#hrs room service

• Wi63i high speed internet connectivity

• (orning newspaper with choice of local and international newspaper• "hoeshine service

• on allergic bedding

• /rib 7 rollaway bed

• 2# hours laundry service

• :aby sitting

• 0octor on call

• *nterconnecting room Fadditional charges applyG

Con$e#t

-he guestrooms at Park Hyatt Hyderabad will be offer a perfect blend of luxury and personali5ed services and wilmeet the needs of both leisure and business travelers.

-he generously proportioned and well6appointed rooms are the cityBs most contemporary and spacious hoteguestrooms. $ll hotel services and facilities, from concierge assistance to -he "pa, are available to all hotel guests.

-he created comfort of the guestrooms and extended personali5ed services make the guest experience en>oyableand hassle free.

$ll guestrooms are equipped with state of the art technology to meet the needs of todayBs business travelers. -heyinclude the Wifi internet, media hub facility and two line telephones. -he guest is given an option to choose a dailynewspaper od his preference.

-he comfortable Hyatt bed with quality cotton linen from 9ermany enhances the guest stay experience and createsa feeling of Jhome away from homeI.

-he guestBs stay is complimented by variety of bathroom amenities from (iller Harris F & G and forest essentials.-he minibar refreshments in the rooms, room service around the clock and variety of 3ood 7 :everage outlets addto the guest convenience.

-he following departments work together towards making a wholesome guest experience through providing thepersonali5ed services=

Housekeeping1aundry:ell 0esk/oncierge9uest "ervice

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3ront 0esk%oom "ervice:usiness /enter"pa"alon

9ym and Pool%estaurants and bars

O#eratn* P4loso#47

• $llocate the rooms as per guest preference F i.e.non6smoking, king si5e bed, high floor, etcG

• (aintain guest history

• pdate guest profile notes to meet and preferable exceed the guest expectations

• *nspect the rooms prior to guest arrival to meet the cleanliness standards

• +nsure that the standard amenities have been placed in the room

• :e extra attentive to the needs of single female travelers and guests with special needs

• -o carry out the regular maintenance, pest control and spring cleaning programs to maintain

upkeep and cleanliness of the rooms

• %ectify the reasons for out of service rooms in a timely manner to avoid potential revenue loss

• Perform daily checks of the privacy and double locked rooms to ensure guest safety and

security.

• %eport to "ecurity about suspicious visitors and packages to ensure the guest safety and

security.

St7le o+ Ser!$e

-he service is at all times sincere, friendly and efficient with a personal touch and dedication. "taff should be

sensitive to the cultural needs of each individual guest and adapt their service delivery accordingly.

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/4

H6-S=8==/I?0


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House+eeping is the department that deals essentially )ith cleanliness and all ancillary serice attached

to that.

The standard plays an important role in the reputation of the hotels. 6ne feels comfortable only in the

enironment )hich is clean and )ell ordered, so cleanliness is important for health foremost also for

)ell being.

Accommodation in hotels tend to be the largest part of the hotel, it is the most reenue generating

department, the house+eeping department ta+es care of all rooms is often largest department in hotels.

The rooms in hotels are offered as accommodation to traelersM guest as indiidual units of bedroom.

Some interconnected rooms are also made )hich )ill be helpful to the guest and families

Hotel offer laundry, dry leaning facilities for guest clothes, shoe polishing facilities also. Hotel aims to

ma+e enironment comfortable and offer specialised serice to the guest.

House +eeping is the department determine to a large e


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To ensure high standards the house+eeping department )or+s efficiently to +eep clean, dust free

rooms, hygienic both rooms and public areas

Different sub depart1ents in house eepin#(

• Floors

• /ublic area

• Control des+

• -niformMlinen room

• Laundry

HOU-,2,,PIN" = 0AUNDRY

Houseeepin#

?ob Role

Cleaning of 0uest roomsB 1esidences

Cleaning of /ublic areas

-ervices offered to #uests

:orning serice

=ening serice

Shoe Shine serice

In house floristHandling guest amenity re$uests

Additional re$uests li+e e


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"U,-T ROO*- AND APART*,NT- IN PAR2 HYATT HYD,RA&AD

"uest Roo1s No( -5% Area8ing 1ooms && *"

s$.m

T)in 1ooms *! *" s$.m

Accessible M isabled 1ooms & *" s$.m

Total "uest Roo1s 4

-uites No( -5% Area

/ar+ Suite 8ing 7 ' s$.m

/ar+ =

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A1enities>e use hypo#allergenicMecological friendly bath products.Amenities used in par+ hyatt#

Forest =ssentials

:iller Harris

CH,*ICA0- U-,D &Y HOU-,2,,PIN"

All the chemicals )hich are used at /A18 H@ATT Hyderabad are from

DI+,R-,Y

Toilet cleaner TAS8I 1

Hygienic hard Surface

cleaner

TAS8I 12

0lass cleaner TAS8I 1&.

Furniture polish TAS8I 1*

Air freshener TAS8I 1"

Heay#duty toilet cleaner TAS8I 1

Acidic bathroom cleaner TAS8I 1!

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Roo1s Top ;<

Arrival ,Fperience(

>e ensure a personal and )elcoming ee smile and greet out

guest )armly using their name if +no)n and offer our assistance.

-afety = -ecurity( >e ensure that guests feel secure and erify guest information )ith picture identification before

proiding replacement +eys or opening a guestroom door. =mployees are all )ell ersed )ith ourfire, safety and emergency procedures.

7ae)up Call( >e delier )a+e#up calls on time, using the guest name, time of day and al)ays offering a follo)#up

call.

*essa#e Delivery(

>e delier all messages, fa


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"uest 7or Areas(

Amenities and collateral are coneniently situated )ithin the guest room in order to create clean,

organied and non#intrusie )or+ area for our guests.

Privacy -i#nJ

>e do not enter rooms or disturb a guest re$uesting priacy.

Collateral(

>e proide )ell presented communication materials to our guests in the most efficient and professional manner, using $uality graphics, materials and printing.

In)Roo1 A8+ ,ntertain1ent(

>e offer an ee ma+e certain that all noticeable cables and )ires are neatly tied using $uality and appropriate

colour straps and retainers.

Pest Control(

>e ensure that a fre$uent and comprehensie pest control program is carried out on a regular basis

by a certified endor to ensure )e are al)ays pest free.

7or Areas(

>e ta+e pride in +eeping all )or+ areas, front and bac+ of the house e$ually neat and presentable.

,nviron1ent(

>e participate in green initiaties, consering energy )here possible and recycling )hat material

)e can.

Chec! Chec! Chec(

>e create a philosophy that it is eeryone5s responsibility to constantly chec+ the standard.

Purpose(

To ensure minimum standards are set in all 1ooms departments )ith ''U commitment from all

employees and management to ensure the Top T)enty standards are implemented throughout thehotel.

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C6?CL-SI6?

* have learnt how a hotel runs in real, after having briefing through studies. * could have a good knowledge

of hotel operations. *t helps to get fit or habituated for the hotel industry. $lso * could learn different branches

and new varieties of machines and items and beverages in the hotel.

"o * thank to my college for giving me this opportunity.

Documents

Introduction to Park Hyatt