Introduction to the Area Operations Management · Introduction to the Area Operations Management Our Field Operations Management (OM) = “…the design, operation, and improvement

Introduction to the Area Operations Management

Mannheim Master in Management (MSc.)


Sept. 1, 2014


Area Operations Management

• Chairs of the Area Operations Management:

Prof. Fleischmann (Chair of Logistics & Supply Chain Management)

Prof. Schön (Chair of Service Operations Management)

Prof. Stolletz (Chair of Production Management)

Prof. Bode (Endowed Chair of Procurement)

http://logistics.bwl.uni-mannheim.de/en/team/fleischmann/


http://serviceoperations.bwl.uni-mannheim.de/en/team/chair_holder/

http://serviceoperations.bwl.uni-mannheim.de/en/team/chair_holder/

http://stolletz.bwl.uni-mannheim.de/en/team/chair_holder/


http://procurement.bwl.uni-mannheim.de/en/team/chair_holder/



http://serviceoperations.bwl.uni-mannheim.de/



Our Approach to Operations Management


Our Field

Operations Management (OM) =

“…the design, operation, and improvement of the systems that create and deliver the firm’s primary products and services.”

Procurement Logistics & SCM

Service Operations

Managerial Decisions to Maximize Value Creation

Our four focal areas cover all aspects of operations management:

(Chase, Jacobs, Aquilano, 2004)

Production Management


The Universe of Operations Management

Revenue Management Scheduling

Lean Six Sigma

Quality Management

Production Planning

Supply Chain Management

MRP

Advanced Planning

Logistics

Process Analysis & Improvement

Network Design Facility Location

Procurement

Outsourcing

Inventory Management

Product & Service Design

OM

Supplier Relationships


Our Teaching Approach

Focus: Analysis and Optimization of Managerial Decisions

• How do operations affect firm performance?

• What levers are available to manage operations?

• What trade-offs are linked to these levers?

• How to strike the optimal balance in these trade-offs?

Conceptualize

Model

Quantify

Analyze

Optimize


Program Structure

Fundamental Courses: OPM 5xx

Advanced Courses: OPM 6xx

Seminar: OPM 7xx

Master Thesis

Production Mgt.

Service Ops.

Procure- ment

11 Courses

7 Courses

Choose from

5 Courses

Logistics & SCM


The Chairs and Their Course Offerings


Logistics & SCM: Our Team Office

PostDoc

Chair

Schloss, 2nd floor Schneckenhof-Ost

+49 - 621 - 181 1655

[email protected]

logistics.bwl.uni- mannheim.de

J. Schlapp G. Schumacher A. Banerjee

Prof. Fleischmann R. Pfitzmann J. Fuhrmann Prof. Bjelicic

H. Guhlich

Ph.D. Student

N.N.

Assistants

http://logistics.bwl.uni-mannheim.de/49.html


Logistics & SCM: Our Chair’s Domain

Logistics & Supply Chain Management:

• Management of the processes that contribute to fulfilling customer demand

• Management of goods flows

• Key processes: Transportation + storage

• Coordination across company boundaries

Supplier Manu- facturer

Whole- saler Retailer Consumer


Logistics & SCM: Our Research

Current Focal Points:

• Inventory Management • Operations/Marketing interface • E-Fulfillment • Closed-loop supply chains • …

Approach:

• Application Driven • Quantitative Modeling and

Analysis


Logistics & SCM: Our MSc courses

Supply Chain Management

OPM 601

SCM Research Seminar OPM 701

Applied Seminar SCM

OPM 741

Logistics Management

OPM 501

Inventory Management

OPM 502

Master Thesis

Fall Term

Spring Term

Both Terms

Verkehrs-betriebslehre I

OPM 503

Verkehrs-betriebslehre II

OPM 504

Advanced Planning in SC

OPM 544

Cases on Current Issues in SCM

OPM 545

Core Courses Supplementary Courses

Blend of analytics & applications:

• Fundamental concepts

• Analytical tools

• Case studies

• Guest lectures

• More information:

Mon., Sept. 8, 15:30, Room O 151 (1st session of OPM 501)


Prof. Hahn

Camelot Assistant Professorship for SCM

Schloss, Schneckenhof-Ost, 2nd floor, room SO 228

+49 - 621 - 181 1619

[email protected]

hahn.bwl.uni-mannheim.de

Research Interests:

• Supply Chain Finance

• Risk Management in Supply Chains

• Innovative IT applications in SCM


Prof. Schön D. Ehringer

Service Operations: Our Team

Schloss, Schneckenhof-Ost, 2nd floor

+49 - 621 - 181 2591

[email protected]

serviceoperations.bwl.uni-mannheim.de

Office Chair

Postdoc

E. König F. Strohm T. Sauermann E. Mohr

Assistants


Service Operations: Our Chair’s Domain

Service Operations Management:

• Analysis, design and improvement of service products, operational processes, and customer experience

• Challenges: intangible and experiential nature, perishability and high levels of customer involvement

• Tight integration between operations, marketing, strategy, technology, and organizational issues


Service Operations: Our Research

Current Focal Points:

• Service Design

• Product (line) Design

• Interface Operations/Marketing

• Revenue Management

• Strategic Pricing & Tariff Design

• …

Approach:

• Application Driven

• Quantitative Modeling and Analysis


Service Operations: Our MSc courses

Research Seminar SOM

OPM 781

Master Thesis

Fall Term

Spring Term

Both Terms

Core Courses

Service Operations

Management OPM 581

Case Studies in SOM

OPM 582

Revenue Management

OPM 682


Prof. Stolletz B. Haber

Production Management: Our Team


+49 - 621 - 181 1578

[email protected]

stolletz.bwl.uni-mannheim.de

Assistants

Office Chair

S. Weiss H. Guhlich A. Lieder G. Selinka J. Schwarz A. Franz E. Zamorano A. Saweljew


Production Mgmt: Our Chair’s Domain

Decision support for:

• Operations scheduling

• Management of dynamic systems

• Design of lean operations systems



Production Management:

randomness

time-dependency

diversity

heterogeneous

homogenous

stat

ic

dyn

amic

deterministic stochastic

Managing variability:


Production Mgmt: Our Research Ti

me-

dep

end

ent

Stat

ic

Optimization of Stochastic Systems

X(t) μ

Order Release Optimization

Revenue Management in Production

x

P

P

Slot Scheduling Systems

Time-dependent Heteroge-neous Queueing Systems

μ1(t)

μ2(t)

λ(t)

Time-dependent Queueing Networks

λ(t) μ(t) μ(t)

Buffer Optimization in Lean Systems

…

Hierarchical Personnel Scheduling

Sequence-dependent Scheduling

Deterministic Optimization

Performance Analysis of Queueing Systems

Simultaneous capacity planning and scheduling

λ(t)

t


Production Mgmt: Our MSc courses

Research Seminar

Production Management

OPM 761

Master Thesis

Fall Term

Spring Term

Both Terms

Integrierte Produkt-

entwicklung OPM 565

Simulation of Manufacturing

Systems OPM 660

Core Courses Suppl. Courses

Robust Planning in Stochastic

Manufacturing Systems

OPM 661

Modeling and Optimization of

Operations Scheduling OPM 662

Lean Production

Management OPM 561

• Field trips:

• Professional tools:

• Guest lectures: Consulting, industry, research

• Detailed introduction:

Wed, Sept. 10, 10:15 – 11:45 (B2) Room O 151


Prof. Bode

Procurement: Our Team


+49 - 621 - 181 1659

[email protected]

procurement.bwl.uni-mannheim.de

Assistants

Chair

J. Fuhrmann

Office

Ph.D. Student

Ph.D. Student

Sponsors


Procurement is an MBA’s dream –

Everything is strategy

and everything is deal!

Procurement: Our Chair’s Domain

Procurement:

Provision of the necessary materials, facilities, and services, at the right time, required quality, a good price, and in the right quantity. This involves:

* Chapman, Dempsey, Ramsdell, & Reopel (1997): “Purchasing: No time for lone rangers”, The McKinsey Quarterly: 34(2), 30-40.

* • Supply market research

• Design of tendering processes, negotiations, incentives, and contracts

• Supplier selection and development

• Relationship marketing




Procurement: Our Research

Logistics and Supply Chain

Industrial Marketing

Production

Procurement

Focal points of research

1. Risks and disruptions

2. Relationships

3. Innovation

4. Sustainability

5. Strategies and performance

Research landscape

Motivation

• Build, extend, and test theory that is of importance to the field of procurement

• Develop tools and frameworks that support the procurement profession

Methodological focus • Empirical

• Quantitative: Survey designs, secondary data, text mining

• Qualitative: Case studies, process-level analyses

• Conceptual / theoretical

• Multi-method

Approach

• Practice-oriented

• Cross-disciplinary


Research Seminar

Procurement OPM 791

Master Thesis

Fall Term

Spring Term

Both Terms

Core Courses

Supply Risk Management

OPM 691

Advanced Procurement

OPM 692

Strategic Procurement

OPM 591

Applied Seminar

Procurement OPM 792

Procurement: Our MSc courses


Graduating in Operations Management


Program Structure



Seminar: OPM 7xx

Master Thesis

Production Mgt.

Service Ops.

Procure- ment

11 Courses

7 Courses

Choose from

5 Courses

Logistics & SCM


Seminars (OPM 7xx)

• Goal: Preparation for Master Thesis

• Insight into scientific literature

• Varying selection of current topics in operations management

• Two types:

– Research Seminar: Literature based and/or quantitative analysis

– Applied Seminar (OPM 741 and OPM 792): In collaboration with companies

• Admission:

– Application at end of each term (details see home pages)

• Requirements:

– At least one module OPM 6xx


Program Structure



Seminar: OPM 7xx

Master Thesis

Production Mgt.

Service Ops.

Procure- ment

11 Courses

7 Courses

Choose from

5 Courses

Logistics & SCM


Master Thesis

• Participants write their master thesis at one of the chairs of area, depending on the attended core courses.

• Requirements:

– At least one course OPM 7xx and one course OPM 6xx

• Starting date: Any

• Application by e-mail (see home pages)

• Topics:

– Different topics offered by each chair (see home pages)

– Practice-oriented topics welcome (in cooperation with a company)

– Own suggestions possible (to be coordinated)


Master Thesis Examples of research-oriented master thesis topics

• Numerical studies

– Revenue management approaches in production

– Lot‐sizing and scheduling with sequence‐dependents

• Theoretical / conceptual modeling

– Incentive effects in used-product grading

– Fairness in operations management

• Quantitative empirical research

– Empirical investigation of innovativeness in buyer-supplier relationships using archival data

– An analysis of financial distress of suppliers in the Automotive industry

• Qualitative empirical research

– Case studies on sustainable sourcing

• Field research

– Truck handling operations at loading bays

• Literature studies

– Coordination in closed-loop supply chains

– Planning and management of production ramp ups


Master Thesis Examples of in-company master thesis topics

• Strategic and tactical distribution planning in the sugar industry: Case Study at Südzucker

• Influencing Factors of Inventory Management: A Case Study on the European Parts Distribution Centre of John Deere

• Implementation of an Online Delivery Service in Retail Grocery Industry – Case Study at REWE

• Development of a safety stock concept for the agrochemical supply chain (BASF)

• Inventory Reduction through VMI – A Case Study at Procter & Gamble

• Energy cost minimal production planning using Resource Task Network models at ABB

• Simulation-based Slot Scheduling of Truck Handling Operations at the Lufthansa Cargo Hub in Frankfurt

• Simultaneous Ramp-up and Allocation Planning in the Automotive Industry at Daimler AG


Outlook: Career Options

• The qualifications you gain with our courses open a wide range of career options in industry, consulting, and academia.

• Starting positions of our alumni are for example:

– Trainee (Daimler, Roche, Bosch, Schenker…)

– Supply Chain Planner (Bosch)

– Consultant (Camelot, J&M, Capgemini, KPMG,…)

– Account manager (Procter & Gamble, Bertelsmann, Etihad Airways,…)

– Project controller (Volkswagen)

– Procurement manager (Lufthansa Cargo)

– PhD Student (Uni Mannheim, WHU,…)

– …


Summary


Course Offering by Term Fall 2014 Spring 2015

Chair of Logistics and Supply Chain Management

501 Logistics Management 503 Verkehrsbetriebslehre I

502 Inventory Management 545 Cases on Current Issues in SCM

504 Verkehrsbetriebslehre II 601 Supply Chain Management

544 Advanced Planning in Supply Chains 741 Applied Research Seminar

701 Research Seminar

Chair of Production Management

561 Lean Production Management 565 Integrierte Produktentwicklung

662 Modeling and Optimization of Operations Scheduling 660 Simulation of Manufacturing Systems

661 Robust Planning in Stochastic Manufacturing Systems

761 Research Seminar 761 Research Seminar

Chair of Service Operations Management

582 Case Studies in Service Operations Management 581 Service Operations Management

682 Revenue Management

781 Research Seminar 781 Research Seminar

Endowed Chair of Procurement

591 Strategic Procurement

691 Supply Risk Management 692 Advanced Procurement

791 Research Seminar Procurement

792 Applied Seminar Procurement


Schedule Fall Term 2014 Monday Tuesday Wednesday Thursday Friday

B1 (08:30-10:00)

OPM 504 Transportation II

OPM 691 Supply Risk Manag.

B2 (10:15-11:45)

OPM 502 Inventory Management

OPM 561* Lean Production

Management

OPM 561* Lean Production Mgmt.

OPM 582 Case Studies in SOM

B3 (12:00-13:30)

OPM 561* Lean Production Mgmt

OPM 582 Case Studies in SOM

B4 (13:45-15:15)

OPM 502 Inventory Management

B5 (15:30-18:45)

OPM 501 Logistics Management

OPM 501 Logistics Management

OPM 561* Lean Production

Management

B6 (17:15-18:45)

OPM 591 Strategic Procurement

OPM 591 Strategic Procurement

• Advanced Planning in Supply Chains (OPM 544): Blocked course, starting Oct. 23 • Modeling and Optimization of Operations Scheduling (OPM 662): Blocked course, starting Oct. 8 • Research Seminars OPM 701, OPM 761, OPM 781

Exercise class

Lecture

First half of semester only

*

Mix of Lectures and exercise classes


More Information

• More information on specific courses: Chairs’ home pages + student portal

• Course companion sites on e-learning platform ILIAS:

– Detailed schedules

– Announcements

– Class material: Slides, readings, spreadsheets,…

Register for the courses you would like to attend


Questions?


SEE YOU IN OPERATIONS!

h t t p : / / o p e r a t i o n s . b w l . u n i - m a n n h e i m . d e /


http://serviceoperations.bwl.uni-mannheim.de/


Documents

Introduction to the Area Operations Management · Introduction to the Area Operations Management Our Field Operations Management (OM) = “…the design, operation, and improvement