MBA PROGRAMME

INTRODUCTION OF THE STUDYIn the present study we would like to know how best the private sector companys areproviding the modern technology based services !he study "ocuses on gauging the customers#awareness towards the technology based services such as $ommodities% E&uities and Insurance"acilities etc% with re"erence to India In"oline pvtltd% It also "ocuses on e""iciency o" company indeliveringtheservicesandtoget awarenessregardingcustomer satis"actionwhileusingthetechnologybasedservices 'urtherthestudyisalsoconductedtoknowabout thea"tersalesservices like guarantees% service% "eedback% complaints and overall responsiveness to a customerwith a problem etc% !herearealot o"investment avenuesavailabletodayinthe"inancial market "oraninvestor with an investable surplus (e can invest in Bank )eposits% $orporate )ebentures% andBonds where there is low risk but low return (e may invest in *tock o" companies where therisk is high and the returns are also proportionately high !he recent trends in the *tock Markethave shown that an average retail investor always lost with periodic bearish tends People beganopting "or port"olio managers with e+pertise in stock markets who would invest on their behal"!hus we had wealth management services provided by many institutions (owever they provedtoo costly "or a small investor !hese investors have "ound a good shelter with the mutual "undsA Mutual 'und is a trust that pools the savings o" a number o" investors who share acommon "inancial goal !he money thus collected is then invested in capital market instrumentssuch as shares% debentures and other securities!he income earned through these investmentsand the capital appreciations reali,ed are shared by its unit holders in proportion to the number o"units owned by them !hus a Mutual 'und is the most suitable investment "or the common manas it o""ers an opportunity to invest in a diversi"ied% -pro"essionally managed basket o" securitiesat a relatively low cost !he "low chart below describes broadly the working o" a mutual "und.Mutual 'undsaretrusts% whichaccept savings"rominvestorsandinvest thesameindiversi"ied "inancial instruments in terms o" ob/ectives set out in the trusts deed with the view toreduce the riskandma+imi,e the income andcapital appreciation"or distribution"or the0MBA PROGRAMMEmembers A Mutual 'und is a corporation and the "und manager#s interest is to pro"essionallymanagethe"unds providedbytheinvestors andprovideareturnonthema"ter deductingreasonable management "ees!he ob/ective sought to be achieved by Mutual 'und is to provide an opportunity "orlower income groups to ac&uire without much di""iculty "inancial assets !hey cater mainly to theneeds o" the individual investor whose means are small and to manage investors port"olio in amanner that provides a regular income% growth% sa"ety% li&uidity and diversi"ication opportunitiesFigure 1: Mutual Fund Operation Flow Chart*ource. *econdary )ata!he pro/ect is basically carried out to give good guidelines "or investors !he pro/ect willalso educate the investors about mutual "unds and its growth !he pro/ect idea is to pro/ect mutual "unds as the better avenue "or investment Mutual"und is productive package "or a lay-investor with limited "inances Mutual "und is a very oldpracticein 1*%andithasmade arecententry intoIndia $ommon manin Indiastill"inds2Bank# as a sa"e door "or investment !his shows that mutual "unds have not gained a strong "oot-hold in his li"e3MBA PROGRAMME!he pro/ect creates an awareness that the mutual "und is worthy investment practice !hevarious schemes o" mutual "unds provide the investor with a wide range o" investment optionsaccording to his risk-bearing capacities and interest Besides% they also give a handy return to theinvestor !he "uture challenges "or mutual "unds in India are also considered4MBA PROGRAMMEO!e"ti#e$ o% the $tud& !ostudy howbest the private sector companies are providing the moderntechnology based services !o gauge the customers# awareness towards the technology based services such asCommodities, EquitiesandInsurance"acilities etc% withre"erence toIndia In"oline pvtltd% and e""iciency o" companyin delivering the services !o know customer satis"action while using the technology based services providedby the company !o knowabout the a"ter sales service like guarantees% service% "eedback%complaints and overall responsiveness to a customer with a problem etc%5MBA PROGRAMMENeed %or the $tud& !o know di""erent types o" the technology based services provided by the IndiaIn"oline pvtltd !o know awareness o" customers about the technology based services provided bythe India In"oline pvtltd !o know how com"ortable thetechnology based servicesprovidedbytheIndiaIn"oline pvtltdto its customers It also "ocuses on &uality o" services provided by the India In"oline pvtltd !hepresent studyaims at identi"ying customer attitude% tastes andpre"erencetowards the technology based service with re"erence to India In"oline pvtltd6MBA PROGRAMMERe$ear"h 'ethodolog&For'ulation o% h&pothe$i$: It is assumed that 7all theIndia In"oline pvtltdcustomers are utili,ing thetechnology based services well and are getting bene"its "rom the services8 !heIndiaIn"olinepvtltdbelieves theprinciplethat 79:;o" thecustomersgenerate 3:; o" revenues and 3: ; o" the customers generate 9: ; o" the revenues8 andthe company targets only those customers who generate high revenuesData Colle"tion Tool$:!he data was collected "rom 0 Primary data. It is basically collected "rom the o""icials and employees and interactionwith customers through &uestionnaire etc3 *econdary data. It is collected "rom the o""icial websites% maga,ines% newspapers% etc Re$ear"h de$ign:Primary data.-A survey hasbeenconductedregarding thecustomers# awarenesstowards technology based services o" theIndia In"oline pvtltdwith the help o"&uestionnaire which consists o" both open ended and closed ended &uestionsSa'ple de$ign:!hesamplehasbeendesignedinsuchawaythat it consistso" customerso"mainly "our categories namely savings account% current account% and senior citi,en and per cent share Ranba+y"ollowed ne+t !he highest growth was "or Mankind Pharma E4>3;F Other leading companiesin the Indian pharma market in 3:0: are. 0:MBA PROGRAMME*un Pharma E36>;F Abbott E36;F Gydus $adila E350;F Alkem Daboratories E344;F P"i,er E34= ;F G*@ India E0?;F Piramal (ealthcare E09= ;F Dupin E099 ;F 'or details check out Dist o" !op 0: Pharmaceutical $ompanies in India'uture Prospects!he Indian pharmaceuticals market is e+pected to reach 1*B 66 billion in 3:3: "rom 1*B 03=billionin3::? !hiswasstatedinareport titleHIndiaPharma3:3:. Propellingaccessandacceptance% realising true potentialH by Mc@insey I $ompany In the same report% it was alsomentioned that in an aggressive growth scenario% the pharma markethas the "urther potential toreach 1*B>: billion by 3:3:$haracteristics o" Indian Pharmaceutical Industry!he Indian Pharmaceutical sector is highly "ragmented with more than 3:%::: registered units Ithase+pandeddrasticallyinthelasttwodecades!heleading36:pharmaceutical companiescontrol >:; o" the market with market leader holding nearly >; o" the market share It is ane+tremely "ragmented market with severe price competition and !he pharmaceutical industry inIndia meets around >:;o" the countryAs demand "or bulk drugs% drug intermediates%pharmaceutical "ormulations% chemicals% tablets% capsules% orals and in/ectibles !here are about36: large units and about 9::: *mall *cale 1nits%!hese units produce the complete range o"pharmaceutical "ormulation00MBA PROGRAMME'ollowing the de-licensing o" the pharmaceutical industry% industrial licensing "or most o" thedrugs and pharmaceutical products has been done away with Manu"acturers are "ree to produceany drug duly approved by the )rug $ontrol Authority !echnologically strong and totally sel"-reliant% thepharmaceutical industryinIndiahas lowcosts o" production% lowRI)costs%innovative scienti"ic manpower% strength o" national laboratories and an increasing balance o"trade Jhy IndiaKCo'petent wor-%or"e:India has apool o" personnel withhighmanagerial andtechnicalcompetence as also skilled work"orce It has an educated work "orce and English is commonlyused Pro"essional services are easily available Co$t.e%%e"ti#e "he'i"al $&nthe$i$:Its track record o" development% particularly in the area o"improved cost-bene"icial chemical synthesis "or various drug molecules is e+cellent It providesa wide variety o" bulk drugs and e+ports sophisticated bulk drug *enetrate 'ar-et$.Researchanddevelopment has always takenthebackseat amongst Indianpharmaceuticalcompanies In order to stay competitive in the "uture% Indian companies will have to re"ocus andinvest heavily in RI)!heIndianpharmaceutical industryalsoneedstotakeadvantageo" therecent advances inbiotechnology and in"ormation technology !he "uture o" the industry will be determined by its"orward and backward integration capabilities% its RI)% its consolidation through mergers andac&uisitions% co-marketing and licensing agreements!hedra"t 6and Ahmedabadset upin09?5 !hesewereorgani,edasvoluntarynonpro"it-makingassociationo"brokerstoregulateandprotect theirinterests Be"orethecontrol onsecuritiestradingbecamecentral sub/ect undertheconstitutionin0?6:% it wasastatesub/ect andtheBombay securities contracts EcontrolF Act o" 0?36 used to regulate trading in securities 1nderthis act% the Bombay stock e+change was recogni,ed in 0?3> and Ahmedabad in 0?4> )uring the war boom% a number o" stock e+changes were organi,ed in Bombay%Ahmedabadandothercenters% but theywerenot recogni,ed *oona"terit becameacentralsub/ect% central legislation was proposed and a committee headed by A) Gorwala went into thebill "or securities regulation Onthebasis o" thecommittee#srecommendations andpublicdiscussion% the securities contracts EregulationF Act became law in 0?6=DEFINITION OF STOC/ E0CH1N2E:7*tock e+change means anybody or individuals whether incorporated or not% constituted"or the purpose o" assisting% regulating or controlling the business o" buying% selling or dealing insecurities8It is an association o" member brokers "or the purpose o" sel"-regulation and protectingthe interests o" its membersIt can operate only i" it is recogni,ed by the Government under the securities contractsEregulationFAct% 0?6= !herecognitionisgrantedundersection4o"the Act bythecentralgovernment% Ministry o" 'inance3Y)1,S:Besides the above act% the securities contracts EregulationF rules were also made in 0?>6to regulative certain matterso" tradingon the stock e+changes!here are also bylawso" thee+changes% which are concerned with the "ollowing sub/ectsOpening L closing o" the stock e+changes% timing o" trading% regulation o" blank trans"ers%regulation o" Badla or carryover business% control o" the settlement and other activities o" thestock e+change% "i+ating o" margin% "i+ation o" market prices or making up prices% regulation o"taravani business E/obbingF% regulation o" brokers trading% brokerage chargers% trading rules onthe e+change% arbitrage and settlement o" disputes% settlement and clearing o" the trading etc04MBA PROGRAMMERE2U)1TION OF STOC/ E0CH1N2ES:!he securities contracts EregulationF act is the basis "or operations o" the stock e+changesin India 6 as7!he 9!he e+change% while providing an e""icient and transparent market "or trading insecurities% upholds theinterests o" theinvestors andensures redressedo" their grievances%whether against the companies or its own member brokers Agoverning board comprising o" ? elected directors% 3 *EBI nominees% > publicrepresentatives and an e+ecutive director is the ape+ body% which decides is the ape+ body% whichdecides the policies and regulates the a""airs o" the e+change!he E+change director as the chie" e+ecutive o""ices is responsible "or the daily todayadministration o" the e+change05MBA PROGRAMME3SE INDICES: In order to enable the market participants% analysts etc% to track the various ups anddowns in the Indian stock market% the E+change has introduced in 0?9= an e&uity stock inde+called B*E-*E9= 34>5> :E+traordinaryincome L e+p : : 5> :!a+ provision 43?04 33>39 5590 43?04 :6 >63