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Strengthening the Capacities of MCPI Members: Human Resource
Management and Business Planning
1 4 March 2016| ASKI Talavera Agricultural and Social Enterprise
Training Center, Nueva Ecija
Background As microfinance institutions (MFIs) continue to
expand their businesses to deliver a wider reaching and effective
service, they also reshape their human resource (HR) practices.
Confronted with varying challenges to the sector, many MFIs face
high attrition at field-officer levels, while some experience
attrition even at the supervisory and management levels. Staff
composition is important in fulfilling an MFIs goals and objectives
to serve clients. Most often, client retention is greatly affected
by clients connection and warm relationship with branch staff and
officers. At times, operational issues like fraud and improper
treatment of clients arise on the staff level as well. It is
necessary to learn how MFIs have previously dealt with the
challenges of expansion and human capital to guide future business
strategies or enact measures for recovery from operational
setbacks. Moreover, social performance management (SPM) and
client-protection practices are greatly affected by how every
employee is treated and acculturated to the views and goals of an
MFI. This workshop will focus on Human Resource Management and
Business Planning, and aims to help inform MFIs of the existing
standards and principles that are fundamental to HR management.
Furthermore, this workshop will help microfinance practitioners
learn about HR experiences of other MFIs. The goal of the workshop
is to show how MFIs can address different HR concerns throughout
their course of operation and use this knowledge as a basis in
creating strategic business plans. The workshop, conducted in
partnership with the Peoples Credit and Finance Corporation (PCFC),
is part of a training series entitled Strengthening the Capacities
of MCPI Members. The training series aims to address the capacity
building needs of small and medium-scale MFIs that have limited
access to professional development of their middle managers and
staff. The workshop will be held on March 1-4, 2016 at the ASKI
Talavera Agricultural and Social Enterprise Center in Talavera,
Nueva Ecija with Alalay sa Kaunlaran, Inc. (ASKI) as host
institution. The center is managed by the ASKI Skills and Knowledge
Institute, Inc., the capacity building arm of ASKI catering to the
capacity-building needs of its clients, non-clients, staff, and
partner-MFIs. Objectives At the end of the 4-day course,
participants would be able to:
Understand the need for implementing sound HR tools and systems
in efficient and sustainable MFI
operations;
Identify developments in HRM policies that adapt to growing
MFIs;
Formulate HRM mechanisms that comprehensively covers personnel
evaluation, appraisal, and staff
development that prevent mission drift and personnel
inefficiency;
Utilize knowledge in HRM to formulate effective strategic
business plans.
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Who Should Attend The training is open to Executive Directors,
General Managers, Operations Managers and staff, and Human Resource
officers and staff of small and medium-sized MFIs. Each institution
can send a maximum of two (2) participants. Slots are limited and
will be offered on a first come, first-served basis. Date and Venue
March 1-4, 2016| ASKI Talavera Agricultural and Social Enterprise
Training Center, Nueva Ecija About the Trainer/Host Institution
Alalay sa Kaunlaran, Inc. (ASKI) was established in 1986 by a group
of business leaders in the province of Nueva Ecija. The
organization thought to respond to social issues like poverty and
unemployment through micro-enterprise development. ASKI now has
94,705 active borrowers served through more than 55 branches and
community development projects (CDPs) in provinces in Central and
Northern Luzon. It has expanded into ten business units - ASKIs ten
business units are ASKI Microfinance, ASKI Mutual Benefit
Association, ASKI Foundation, ASKI Multipurpose Cooperative, ASKI
Skills and Knowledge Institute, ASKI Global Ltd., Alalay Holding
and Trading Corporation, i-Synergies, Inc., ASKI School of
Knowledge, and ASKI Employees Credit Cooperative. The organization
aspires to become a global development organization committed to
holistic transformation by promoting socio-economic development
through client-focused and financial and non-financial services
anchored on Christian principles. The goals of ASKI are to promote
the welfare of the poor; to extend financial assistance to its
members through death benefits, medical subsidies, pensions, and
loan redemption assistance; to ensure continued access to benefits
and resources by actively involving members in the direct
management of the association that will include the implementation
of policies and procedures geared toward sustainability and
improved services; and to link with international and local
partners to promote micro-insurance through sharing best practices.
Participation fee
For MCPI members: Participation fee is Php5,000.00 for each
individual For non-MCPI members: Participation fee is Php7,000.00
for each individual The fee includes the following:
1. Dormitory type of accommodation for 4 nights (night of
February 29 afternoon of March 4) 2. Van transfer from Ortigas
Center, Pasig City to Talavera, Nueva Ecija (February 29) 3. Van
transfer from Talavera, Nueva Ecija to Ortigas Center, Pasig City
(March 4) 4. Meals (breakfast, morning and afternoon snacks, lunch
and dinner) 5. Materials
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Draft Program
Day 1 (March 1) Activities Output Methodology
8:00 9:00 Registration
9:00 9:10 Prayer
9:10 - 9:30 Introduction, Expectations Setting
and House Rules
Overview of Agenda
Participants introduction;
Expectations of
participants;
Agreed House Rules;
Group Dynamics
9:30 10:00 MCPI Intro / ASKI Welcome Discussion
10:00 10:15 Break
10:15 11:10 Introduction to Human Resource
Management
- Overview of HR in an
organization
- Overview of the
different components of
Human Resource
Discussion
11:10 12:00 Organizational Culture and the
importance of Code of Ethics
Discussion/Brainstorming
with the participants
12:00 1:00 Lunch
1:00 3:00 Succession Planning: Training and
Development
3:00 3:15 Break
3:15 5:00 Employee Recruitment,
Assessment and Evaluation;
Employee Satisfaction and
Protection
Discussion
Day 2 (March 2) Activities Output Methodology
9:00 9:15 Review of Day 1 Insights from the group
9:15 10:15 Human Resource System Self-
Assessment
Discussion
10:15 10:30 Break
10:30 12:00 Introduction to Strategic Business
Planning
Discussion
12:00 1:00 Lunch
1:00 3:00 Effective Methods of Strategic
Business Planning
Discussion
3:00 3:15 Break
3:15 5:00 Defining Targets, Indicators, and
Goals (Social and Financial)
Discussion
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Day 3 (March 3) Activities Output Methodology
9:00 9:15 Review of Day 2 Insights from the group
9:15 10:15 Environmental Scanning
10:15 10:30 Break
10:30 12:00 Strategy Formulation Discussion
12:00 1:00 Lunch
1:00 2:00 Strategy Formulation
2:00 3:00 Strategy Implementation
3:00 3:15 Break
3:00 5:00 HR vis--vis Strategy
Implementation
Day 4 (March 4) Activities Output Methodology
9:00 9:15 Review of Day 3 Insights from the group
9:15 11:00 Evaluation and Control Discussion
11:00 12:00 Action Planning Report Brainstorming
12:00 1:00 Lunch
1:00 2:00 Presentation and Critiquing of
Action Plans
Discussion
1:30 2:00 Awarding Ceremony
2:00 2:30 Closing
Other Training Details
Last day of submission of the Registration form is on February
19, 2016. Participants will take care of their travel and meals
outside the workshop proper.
How to Participate
Fill out the attached Registration Form. Submit the Registration
Form to MCPI:
Email: [email protected] Please notify
MCPI if you have sent the Registration Form through email. If slots
are still available, MCPI will give you a tentative confirmation of
your participation. Once your participation to the training has
been tentatively confirmed, deposit an amount
corresponding to the registration fee to the following bank
account: Account Name: Microfinance Council of the Philippines,
Inc. Account No.: CA 9821-0011-26 Bank: Bank of the Philippine
Islands BPI Ortigas Emerald, F. Ortigas, Jr. Road, Ortigas Center,
Pasig City
Please send a scanned copy of the deposit slip to the
abovementioned email address. Once a scanned copy of the deposit
slip has been received by MCPI, you will receive full confirmation
of your participation to the training.
For further inquiries, please get in touch with MCPI at
telephone numbers (02) 631-5920 or (02) 631-6184 and look for Ms.
Kakay Rico ([email protected]) or Mr. Errol
Villorente Jr. ([email protected]).
