IMPROVINGOPERATIONAL PERFORMANCE

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22 EDF 2014 I ACTIVITY REPORT—

EDF 2014 I ACTIVITY REPORT 23—

RenouvEau

IMPROVING OPERATIONAL PERFORMANCE—Five regional hydroelectric plant e-operating

centres (CREEX) entered service in France in 2014, after two years of trials and testing. Their personnel’s

task is to oversee the sites in their region and use

of the electricity system and seize opportunities arising in the electricity market.

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FLEET MORE RESPONSIVE

Follow the different project phases on

www.edf.com—

Personnel at the South-West France CREEX e-operating centre manage hydroelectric generation in 10 of the country’s administrative departments.—

IMPROVINGOPERATIONAL PERFORMANCE

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24 EDF 2014 I ACTIVITY REPORT—

EDF 2014 I —

Steering performance |

The SuperHydro

RenouvEau

The generating plants’ response rate to

CUSTOMER RELATIONS, INVESTMENT AND FINANCE,NEW ADVANCES AND INNOVATION PERMEATE EVERY

AND NEW SOLUTIONS TO BOOST PERFORMANCE, CONTROL COSTS, AND ATTRACT IT NEEDS TO PURSUE

IAEA INSPECTORSAPPROVE BEST PRACTICESThe International Atomic Energy Agency regularly inspects the Group’s nuclear

it assessed the way nuclear safety is integrated into the organisation and processes of its central departments. The OSART(2), an international team of experts from third countries’ nuclear safety authorities, interviewed 250 employees. The audit notably looked at the handling of serious accidents, human resources, technical support, communications and maintenance operations. The report paints a highly satisfactory overall picture, with no departure from the IAEA standards and

latter were the Vocational Academies and training for new hires, as well as the Standby Emergency Response Teams (FARN), which

assist nuclear facilities in a crisis. Other best practices include an independent internal control system for nuclear safety, radiation protection and communications.

IMPROVINGOPERATIONAL PERFORMANCE

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EDF 2014 I ACTIVITY REPORT—

EDF 2014 I —

Customer satisfaction |

The process of combining business and professional clienteles

In the United Kingdom,

In Belgium,No Surprise

CUSTOMER RELATIONSEDF won the Coup de Cœur special award of the French customer relations association (AFRC) for its innovative EDF & Moicommitments.

The Human Resources Department is actively involved in the Group’s e-transformation and in instilling a “digital culture” among employees. Online services have been rolled out to make life easier and enrich the Vivre EDF On Line social network. New online services include a bulletin board for job vacancies, time management applications (e.g. shared diaries, meetings planner, translation engines, a holiday planner), a personal ads platform and a car-sharing platform. Employees clearly appreciate these new digital services, with Vivre EDF On Line receiving an average of over 100,000 visits per month in 2014.

Operational and maintenance expertise is key

On the distribution side,

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sharing and openness to new ideas and

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OPERATIONAL PERFORMANCE—

EDF 2014 I ACTIVITY REPORT—

EDF 2014 I —

EDF created Electranova Capital, a cleantech investment fund, in 2012

EDF Luminus:changing for the future

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30 EDF 2014 I ACTIVITY REPORT—

EDF 2014 I ACTIVITY REPORT 31—

Hundred-year bonds.

Financing the energy transition.

A stronger balance sheet.

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IN ITALYIn 2014 Edison and EDF Énergies Nouvelles created E2i Energie Speciali, Italy’s third renewable energy company, in partnership with the infrastructure fund F2i. The two subsidiaries contributed an installed capacity of 600 MW and hold 30% of the new company. Edison is responsible for marketing the electricity produced, and EDF EN Services maintains and operates the facilities. Through this innovative structure the Group can fund its activities while retaining industrial and commercial control of the installations and their output.

EDF AND AMUNDI TEAM UP_

Thomas Piquemal,

Financial performance |

Keeping a tight grip on operating expenditure.Spark

Stabilising capital expenditure.

New funding solutions.

+6.5%Organic growth(2)

16,1

EBITDA

+7.3%

2013(1) 2014

16.1 17.3

MARKETS PLAYEREDF Trading is a global energy markets

player, trading nearly 3,098 TWh of electricity and more than 304 billion therms

of natural gas in 2014. It is also a leading supplier of biomass in the United Kingdom

and Poland. As a front-rank player in the carbon credit trading market, EDF Trading

manages a large portfolio of projects connected with the Clean Development Mechanism and trades a wide array of

environmental products, including

emissions credits, and climate derivatives. EDF Trading also expanded its range of

climate risk management products in 2014.

-1.4%Organic growth(2)

Sales

+1.3%

2013(1) 2014

71.9 72.9