BPO - Business Process Outsourcing, Off Shore Development Center.

Overview Corporate Mission/Vision/Values Inbound Services Infrastructure facilities Recruitment Services Management Contact

OverviewWelcome to IRIS Solutions and the world of possibilities,To stay competitive, today's global enterprises are focusing on their core.They want to simplify, accelerate, and grow. IRIS Solutions helps clients improve the ways in which they do business by continuously improvingtheir processes.

IRIS Solutions Bangalore (India) is a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world. The Company combines process expertise, information technology and analytical capabilities with operational insight and experience in diverse industries to provide a wide range of services using its global delivery platform. With rich experience and dedicated Staff, IRIS Solutions make ensures that your requirements are achieved in real time. What makes IRIS Solutions , the obvious choice as a ITES outsourcing consultant and provider, apart from our evident knowledge, expertise and sheer devotion to our work, is the fact that our solutions go beyond being a more means to an end.

CorporateAt IRIS Solutions, we make it our business to truly know your customer. Because we understand that every interaction with your customer has a direct impact on your brand’s equity. IRIS Solutions’ Value Proposition is built around making our client partnership grow through:

• A focused method that guarantees quality and cost savings. • Helping clients focus on their core competencies and offload support activities.• Efficient utilization of our client's staff and resources.• Higher customer satisfaction through IRIS solutions’ Value Added Service.

Mission/Vision/Values

IRIS Solutions are the best source of high qualityInbound Customer Support and Outbound sales.

We have state-of-the-art Technology, responsive accountmanagement, customized programs, skilled telemarketingagents, and stringent quality processes.

Our goal is to help our clients improve the ways in which theydo business by continuously improving their business processes through Six Sigma and Lean principles and by the innovative use of technology. As a service provider, we strive to be a seamless extension of our clients' operations.

Resources Skills and Expertise:

Product Sales and Service Sales IT Help Desk and Technical Support Direct Response Order Taking Services Third Party Verification Customer Care Services

Customer support has become integral to organizational success. It is for this reason that Inbound call centre have made a niche for themselves. In a world of ruthless competition, survival is the keyword - which involves not only a vibrant and dynamic attitude while carrying out business but also ensuring a flawless customer support service. This is why the need for a Inbound call centre is inevitable.

Increased sales and profits Reduced costs per sale Maximum phone productivity Increased number of appointments Increased customer base Increased lead generation

Call blending allows flexibility in the workplace, as needs shift from incoming to outgoing call capabilities.When you create a business, you know you need two things: customers and flexibility.

You can customize your work environment to meet any demand, and to fulfill any customer request, you know you are at the top of your game.

Call Blending understands this need, and provides the ability to do so professionally and efficiently.

Call Blending Provides One of the Most Valuable Business Tools Possible: Flexibility !

25 highly equipped workstations Training room facility Reception area with visitors seating Tech Support Staff Wash rooms Parking facility 05 cars or more. UPS Back up High Speed Scanners Hard Disk and high back up capacity Round the clock power supply with backup facilities.

State of the Art Infrastructure In house Dialer - Features like Call Barging, Conferencing ,Answering

Machine detection, Recording, Logging and excellent analytical reports. VOIP Connectivity Activity Monitoring Software to track the usage of the PC by the agent

allowing you to see which applications they are actively using, which sites they are visiting and what they are typing.

You can block some sites/applications as per your policy to avoid staff wasting time

Individual Email accounts for all agents if required

IRIS Solutions helps to cater the human resource needs of our clients with current market trends and meet the demands with supply. In today's competitive world globalization has opened vast avenues of placements which demand the best of Human Resource for an upper hand over the competitors. IRIS Solutions makes it possible for the clients to have attrition free supply oexecutives and other manpower requirements to deliver on time TAT anddelivery of operations.

Create ‘Best-in-Class’ organization Maximize Gross Profit and improve the delivery system Improve operational efficiency (Activity and Ability) and, bring focus and

consistency Establish Clients operations with less attrition rates Prepare targeted training and development programs Live and enhance the brand value and pride among the team Demonstrate all our brand attributes-Forward Looking; Expert; Inclusive;

Engaging’ Fresh Thinking and Trustworthy

Management

Vinay C.G - Director (Business Development)

Arvind Bhosle - Director (Client Relations)

Raja Ravi Shekhar - Director (Operations)

Nandini – HR Manager

Address - #18, North Facing, Andree road, Shanthi Nagar, Bangalore – 560027.Ph - 9535096199, 9738584929 , 9886857030Office – 080-42114391, 080-41316974.

U.S.A - +1-614-675-1547.

Email:- vinay.cg@irissolutions.net arvind.bhosle@irissolutions.net

rajaravishekhar@irissolutions.net

Website – www.irissolutions.net