Is FM a Profession?- Not Yet!

Martin Pickard CFM FBIFM

“FM is a mixture of

trades which leads to jack of all trades and master

of none”

Catering Mail CSR Cleaning Maintenance PPM Security Property Post

Reception

Facilities Management

Facilities Management is the integration of multi-

disciplinary activities within the built

environment and the management of their

impact upon people and the workplace.

BIFM

Process & Technology

People

Place

The Vision

Value recognition A role model for

other professions A thriving sector FM credibility

But …

Poor Image Lack of engagement Mistrust in the supply

chain

FM isunder pressure

Issue 1 - Image

48.7 % of FMs said their organisation did not value their contribution

Rethinking FM 2004

“FM has no Standard Occupational Classification, no market listing and no credibility in the Boardroom”

FM Market Report 2003

“Greedy & incompetent outsourcing companies are wrecking British Industry”

Mick Rix, ASLEF

FM has an image problem

The value argument

Value

Added through provision of facility aligned to business needs

Destroyed through provision of facility that is costly to operate and fails business needs

Issue 2 - Engagement

RICS FMG – 7000 BIFM – 8200 IFMA – 18000 FMA – 350,000 Asset Skills - 1.5m

Where is everyone?

Professionals?

A calling requiring specialised knowledge, considerable training and academic study

Websters

• Low % of membership

• >1% FM qualified• Low % of

involvement• Low levels of

training

Issue 3 - Mistrust

33% of FM Customers believe that their supplier fails to deliver best practice

i-fm Audit 2004 24% of FM Customers have

already decided not to renew with their current supplier

Freedman survey 2004 82% of FMs cite reliability of

suppliers as their most important current performance issue

Rethinking FM 2004

Cowboys or Partners

Our supply chain today

Divided

Inefficient

Conflict

Cost

Failure

A Substantial Market

12.3

80107

Design

Construction

Operation

Source: DTI Sector Report 2003

A £200bn Value Chain - 18% of GDP

Our challenge

To create a profession that truly adds value to the organisations we serve and to UK plc by

..reworking our image

..raising the standard

..full engagement across the sector

End of Term Report

Credibility 5/10 Disappointing

Professionalism

6/10 Could do better

Relationships 4/10 Must try harder

Potential 10/10 Could do well

martin@fmguru.co.uk