IS Web Presence - update

Simon Marsden / Martin Morrey

The Objective

• Making sure our users understand and get the best from our services

• Explain the organisation

• Promotion - tell the world what a great job we do

• Exemplar for others to follow

• Assist & enhance work of IS staff

‘Levi 501s’

The Plan2008

Final Architecture

Migrate Applications

Aug Sep Oct Nov Dec Jan Mar Apr

2009

Feb

Tasks

Research

Preparation

Fix issues in 1st release

New Presence

Development

Deployment

May Jun Jul Aug

Second Stage

Launch

Sep Oct Nov Dec

2nd Delivery ?

Champions

• Irene McGowan - LUSD

• Jim Sheach - ITI

• Simon Bains - L&C

• Bryan MacGregor - ITUS

• Liam McDowell - Apps

• Nick Stroud - Business Support Unit

• Robin Rice - Edina and Data Library

• Graeme Pow – DCC

The Web Editors  

L&C Steve ScottNorman Rodger

Apps Kevin BroganAileen RobertsonHugh Brown

ITI Alan ReidDavid AndersonGraeme WoodSusan DouglasAlan BoydPaul HuttonSusanne Swanney

ITUS Myles Ewan  

LUS Wilma AlexanderAnnie DonnellyMike HolmesCaroline Stirling

Corp Claire Masson  

Research

• Google Analytics

• Feedback form

• Task survey

Task Survey

All UG PGT PGR Ac IS IT Admn 316 71 14 6 41 83 28 68

Task1 MyEd log in x x x x x x x2 Library catalogues - online

accessx x x x

3 Contact a member of IS staff x x x4 Webmail and diary log in x x x x x x5 Technical information about IT

systems and servicesx x

6 Locations and maps x x x x x7 Training courses - find and book x x x x

8 Wireless network access (WiFi) x x x9 Events listings and booking x x x x

10 Online systems log in - WISARD, EBIS, EUCLID etc

x x x x

5 7 6 7 5 5 7

Priorities - Content

1. Staff contact information, inc services like Helpdesk

2. Opening hours info (including term dates)

3. Locations and maps

4. VPN installation and access instructions

5. Wireless-network access info

6. News and Events

7. Library catalogue support information

8. Library service - “Ask a Question”/“Ask a Librarian”/“Electronic Enquiries”

9. WebCT Support Information (particularly for tutors)

10. Guide to past exam papers

Priorities - Quick Links

Students Researchers and Tutors

Support Staff

1 MyEd MyEd MyEd

2 Library Catalogue

Library Catalogue

Training Courses

3 Exam Papers on-line

E-Journals /searcher

Contact info

4 Webmail Webmail Insite (tech collaboration)

5 Opening Hours Wireless Access Report a Fault

6 Ask a Librarian VPN Service Catalogue

Priorities - Widgets

• Training course catalogue and booking system

• Exam paper search

• Service status alert

• Get Satisfaction

• http://getsatisfaction.com

Information Architecture v1.0

IS Home

Contacts StudentsNews ServicesAbout

Helpdesk

StaffDirectory

continue to:Units

continue to:Guide to IS Services

SupportStaff

Receiving News

Research& Tutors

IS & ITStaff

OrganisationCharts

BITS

continue to:Projects

Service Improvement

(ITIL)

ServiceAlerts

TrainingDirectory

continue to:Direction

OrganisationCharts

JobVacancies

Helpdesk

continue to:Locations and Maps

Library Locations

Library Opening

Hours

PC Lab Locations

PC Lab Opening

Hours

Helpdesk

Library Locations

Library Opening

Hours

continue to:Opening Hours

ServiceAlerts

Helpdesk

Locationsand Maps

StaffDirectory

TrainingDirectory

continue to:Policies and Procedures

Installation &Setup

SoftwareLicensing

Events

ReportA Fault (CMS)

ServiceAlerts

StaffDirectory

Connecting from my own

computer

Connecting from my own

computer

TrainingDirectory

IA V1.0 – Unit structure

continue from:About

Units

Staff

Unit XHome

ServicesContacts News

IA V1.0 – Service CatalogueGuide to IS

Services

Museums Galleries

Audio-Visual

AdmineLearningResearchComms &

CollabTraining

PersonalComput’g

Library

LibraryLocations

Computing Lab

Locations

Library Opening Hours

PC Lab Opening Hours

TrainingDirectory

LibraryHelp

Audio-VisualHelp

Admin Tools Help

eLearningHelp

Research Data

SupportC&C Help

TrainingHelp

PersonalComputing

Help

Audio-VisualFAQ

Admin ToolsFAQ

eLearningFAQ

Research DataFAQ

C&C FAQTraining

FAQ

PersonalComputing

FAQ

LibraryFAQ

continue from:Services

Museum & Gallery

Locations

Museum & GalleryOpening Hours

Installation &

Setup

SoftwareLicensing

ReportA Fault (CMS)

Connecting from my

own computer

Consult

ServicesOffered

Rates

Contacts

Q&A

• https://www.wiki.ed.ac.uk/display/insite/IS+Web+Group