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ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

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Page 1: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke
Page 2: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

ISO 9001:2015 FOCUS ON PROCESS CONTROL

WEBINAR

Page 3: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

Mike BendallQualsys Director

Michael Ord Key Account Manager

Page 4: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

WEBINAR OBJECTIVES

1. Discussions around ISO 9001:2015, Process Control & Risk

2. Demonstrate how EQMS Issue Manager controls processes

3. Provoke discussion and reflection which may help in your organisation

4. Practical advice based on 25+ yrs experience

5. Opportunity for 1-to-1 advice

Page 5: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

IMPORTANT NOTE / DISCLAIMER:

This webinar discusses proposed changes to ISO 9001:2008 as detailed in the Committee Draft (CD).

It does not contain the requirements themselves, these should be accessed through the standard itself.

ISO 9001:2015 standard is still in the draft stages, and is subject to change.

Informal guidance provided in good faith, with no warranties or guarantees.

We would strongly advise you carry out further investigations – such as

http://www.thecqi.org/Knowledge-Hub/ISO-9001-update/ISO-90012015-member-views/

Page 6: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

AGENDA

6. Special Offers

7. Upcoming Webinars

1. About Qualsys

2. Process Control & ISO 9001:2015

3. Main Changes

4. Colin’s Toolkit

5. EQMS Issue Manager

Page 7: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

QUALITY MANAGEMENT EXPERTS

Compliance, document & quality management software

Blue chip and major public sector clients

Formed in 1995

Users in over 100 countries

ISO 9001 Certified

Chartered Quality Institute (CQI)

ISO 27001 UK Datacentre

Page 8: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

Process Control & ISO 9001:2015

Page 9: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

POLLS

Page 10: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

CONTROL PROCESSES & BUSINESS SUCCESS

Identify & write down procedures

Conforming to stated procedures can

less mistakes, more standardisation & lower risks

deliver sustained profitability, quality and growth

The Spirit of Quality Management –its objectives are common business sense to us all.

Page 11: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

BUT…

Defining processes alone does not guarantee success

How can we be sure that Steve in production

follows the Work Instruction to the letter?

Page 12: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

Introduce an emphasis on risk-based thinking

Increased focus on achieving value for the organisation and its customers

Increase flexibility on the use of documentation

More readily applicable by “service” type organizations

Adoption of the ‘high level format’

ISO 9001 as a Business Improvement Tool > >

MAIN CHANGES

Page 13: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

MAIN CHANGES –THEMES

Harmonisation of Structure

Management Principles - Leadership

Process Control

Risk-based approach

Performance evaluation

ISO 9001:2015 as a Business Improvement Tool > >

Page 14: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke
Page 15: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

5. LEADERSHIP

Page 16: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

6. PLANNING

Page 17: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

9. PERFORMANCE EVALUATION

Page 18: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke
Page 19: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

EQMS Issues Manager Control processes to improve quality and minimise risks

Page 20: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

EQMS GRC SUITE - MODULES

Best Practice to meet ISO accreditation and regulatory requirements

Cloud Hosted or Installed on your Servers

24/7 Access, on/offsite, iPhone & iPad Mobile app

Automated workflows, revision cycles, approvals, keyword search etc

Powerful security features

Page 21: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

Control QMS & Business Processes

Such as CAPA Process

Workflow

Automation

KPIs & Reporting

EQMS Issue Manager provides automation and collaboration that addresses business

issues such as complaints, non-conformance, exceptions, deviations and loss-events.

http://eqms.co.uk/Grc/Product/14/EQMS-Issue-Manager

Page 22: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

ACTIONS, REMINDERS, NOTIFICATIONS

From EQMS… EQMS To do List

Auto-email notificationsTo-do List, Documents etc.

on iPhone & Android

To-do List, Documents etc.

on iPad

Page 23: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

Demonstration > >

Page 24: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

SPECIAL OFFER

Changes to ISO9001: 2015

Preparing you for the 2015 changes.

1 hour 1-to-1 Web-based Advice Session

[email protected]

Page 25: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

Engineering Change Management Process using

EQMS Document Manager + Issues Manager

ISO 15189:2012 for Labs: 5 lessons for Quality

Managers

Standardising Supply Chain Auditing in Global

Sourcing and Procurement

Contract Change Process using EQMS

Document Manager + Issues Manager

Quality Management Process Control for

ISO9001 using EQMS Job Tracker

Risk Reduction in the Packaging Sector

Simplifying User Management in EQMS

Document Manager

Implementation and Roll-out of EQMS across

international business groups

Managing Risk in Financial Services

Best Practice advice on Permissions, Groups,

Approval Paths and Workflows to save you time

and increase engagement

WEBINARS IN 2014

Page 26: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

THANK YOU FOR ATTENDING

Further Help & Support

+44 114 2823338

[email protected]

Compliance.eqms.co.uk

Coming Soon: New Help & Knowledge Base

Customised Demonstrations

Download iEQMS Auditor App

Page 27: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke
Page 28: ISO 9001:2015 FOCUS ON - Qualsys · 2017-10-08 · 1. Discussions around ISO 9001:2015, Process Control & Risk 2. Demonstrate how EQMS Issue Manager controls processes 3. Provoke

Established Management Systems expertise

Quality, Environmental, Health & Safety and Information Security

Training, Consultancy and auditing services

Practical, no nonsense approach

IRCA Registered Lead Auditor

Covers a wide range of business sectors

ABOUT CPA ASSOCIATES