isocertificationforschools

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ISO Certification for Schools

1. What is ISO ?

It is International

Organization for Standardization.2. What is ISO 9001-2008?

ISO 9001-2008 is the standards for

QUALITY MANAGEMENT SYSTEM – QMS .3. What is ISO 14001?

ISO 14001 is standards for

ENVIRONMENT MANAGEMENT SYSTEM - EMS1




Why ISO for Schools ?

1. Prove the “quality” in the school andPrograms with seal of International approval

2. Manage quality in a language that Parents , Students ,Society , Business & Industry understand.

3.Management’s response to teachers’ quality efforts—Reaching national skill standards

4. Get the edge over other Schools with an Internationalrecognition

5.Add structure to the system6. Establish a driver to continuously improve the quality of

our systems—a “sustaining initiative”

7. Creating “ ownership by empowering”

8. Demonstrating Value from system2




What are the Major elements of ISO , related to Schools :

1. General and Documentation Requirements

2. Management’s commitment ,responsibility , Customer Focus

3. Quality Policy , Quality Objectives , Planning ,QMS Planning, Responsibility and Authority ,

Internal Communication

4. Management Review and Resourcemanagement

5. PRODUCT REALIZATION , Customer related

Processes , Customer communication

6.Purchasing processes , Service provision ,Validation , Identification and Traceability

7.Customer property , Control of monitoringand measuring equipment

8. Measurement , Analysis , Continuousimprovement , Corrective and preventive

actions .

3



ISO Certification for Schools1.Teaching Process plan - TPP

2.Context Flow Diagram for each department - CFD

3.Quality Policy - QP , Quality Manual - QM4.Quality Procedures manual - QPM

5.Work Instructions Manual – WIM

6.Organization chart for the School – ORG CHART

7.School layouts and various Plans

8.Master lists for various records , Documents - ML

9.Internal Audit Check list for Each department10.Internal Audit reports - IQA REP

11.Internal communication System - ICS

12.Customer communication - CUSTCOM

13.Purchase related documents - PURDOC

14.Customer feedback on performance

15.Customer satisfaction survey results16.Monitoring and measurement records

17.Continuous improvements plans 18. Mgt review records

19.Training records - TRG REC

20.Corrective & preventive action records – CAP & PAP

DOCUMENTS CAN BE IN ANY FORM ( SOFT , HARD)

GENERALDOCUMENTATION

REQUIREMENTS

( MAJOR 20 )

4




Teaching Process Plan – TPP : Sample

ACPACP-

Disc

Clsrm

Plan

Tmetb

ntfctn

Tmbtb

Final

Tme

Tb plnSSP

Demo

plan

Tests

plan

Text

books

Tchng

Aids

Lesson

Plan

Contin

Imprnt

Exam

preptn

Feed

back

Class

tests

Condct

Class

Sylbs

study

Teachr

Aloctn

Qrtly

Plan

ACP-Annual curriculam Plan ., Sylbs – Syllabus ., Qrtly – Quarterly

SSP – Subject wise Syllabus Plan ., tmetb pln – Time table plan

Techng Aids – Teaching aids., Demo – Demonstration

5



ISO Certi ication or Sc oo sContext Diagram for each Dept

INPUT

OUT PUT

Proces

1

Proces

8

Proces

7

Proces

4

Proces

2

Proces

5

Proces

10

Proces

9

Proces

6

Proces

3

Out put from

One dept is the

Input for the

other dept.

6




QUALITY POLICY OF THE SCHOOL – SAMPLE :

We the top Management of -------------------------------------------------------------------------------------------------- hereby place it on record , our

total commitment to the Quality in each deliverables from our

School in exceeding all the , Customer’s ( Parents and the

students)expectations to gain and sustain the most important

Customer satisfaction .

With the set Quality Objectives , the effectiveness of this Policy

will be measured from time to time and improved on a continual

basis with the total involvement of all the staff and employees .

This policy shall be published and be understood in full by one and

all for ever .

Let the Quality Slogan of the school be “ RIGHT FIRST TIME , ON

TIME AND EVERY TIME” Signed by the Correspondent , Principal . 7



ISO Certification for Schools1 The Percentage of Total success in CBSC

For the next 3 years

Minimum of 99%

2 The Average attendance of the School (

both Students , Teachers put together)

95% calculated every

month

3 The Least Performance of academically

Poorest students in every Class should be

Between 40-50% in

aggregate marks only

4 The teacher – Student Ratio shall be ( for

the next 3 years)

1:25 only

5 The exposure mix of the education shall

be ( Theory Vs Practice) to be measured

at the end of every academic year

60% Theory -40%

Practice

6

7.

The Mix ratio between Academic studies Vs

Extra and Co Curricular activities shall be (

to be calculated at the end of every

Academic year)

The No of allowable Fatal Accident inside

the School Premises for any of the School

inmates shall be

50-50

ZERO

Q

U

A

L

I

T

Y

OB

J

E

CT

I

V

E

S

S

A

M

P

L

E

M

O

D

E

L

8




Quality Procedures (mandatory)

1. Quality Procedure for CONTROL OF DOCUMENTS

2. Quality Procedure for CONTROL OF RECORDS

3. Quality procedure for INTERNAL QUALITY AUDIT

4. Quality procedure for CONTROL OF NONCONFORMING PRODUCTS

5. Quality Procedure for CORRECTIVE ACTIONS

6. Quality Procedure for PREVENTIVE ACTIONS9




Management Commitment and Customer Focus :

Management must have visible and verifiable

system for the above . Some samples can be :

1 Clearly stated Quality Policy and a regularly measurable Quality

Objectives , both are signed and published by the TopManagement .

2 Regularly convening and conducting the Management review

meeting and taking actions for improvements.

3 Establishing a Customer Communication system along with a

comprehensive Internal communication system to supplement

the above. Also launching Employee’s satisfaction survey . 4 Institutionalizing the INTERNAL QUALITY AUDIT system for

every Department for regular fact finding on the effectiveness

of the system

5 Establishing a formal Customer feedback system on the

School’s performance and fostering Parent – Teacher

interactions for initiating the improvements. 10




Continuous Improvement plans : A SAMPLE

1 Suggestion scheme For Students 11 Revising QualityObjectives

Annual

2 Parent – Teacher

interactions

Scheduled 12 Rewards for the

performers

Quarterly

3 Employee satisfaction

survey

Continuous 13 Recognition for Teachers Regular

4 Internal Quality Audits Regular 14 Empowerment of

Students

Regular

5 External Audits Third party 15 Net conferences with

Overseas Schools

Scheduled

6 Customer Feedback regular 16 Joint venture projects Scheduled

7 In house competition Conducting 17 Infrastructureenhancement

As and whenrequired

8 Sponsorship for Talented

students

External 18 Undertaking Social

development projects

Scheduled

9 Inter school competitions Participation 19 In house publications Regular

10 Expert opinions for

improvements

As and when

needed

2011




KEY PROCESSES :

PRODUCT/SERVICE REALIZATION PROCESS:

1.0 Inputs :

1.1 Student requirements

1.2 Parents expectations

1.3 Government regulations / Curricula

1.4 Societal trends on Education1.5 Higher educations status & Scope.

12






KEY PROCESSES :

PRODUCT/SERVICE REALIZATION PROCESS:

3.0 Program delivery :

3.1 pedagogy and Teachingmethodology / Technology used .

3.2 Various courses conducted

3.3. Tests / Examinations method3.4 Evaluation techniques/ Ranking system

3.5 Support for the students who lag behind .

14



ISO Certification for SchoolsKEY PROCESSES :

PRODUCT/SERVICE REALIZATION PROCESS:4.0 Student Process :

4.1 Recruitment notice and publicity

4.2 Admission and enrolment

4.3 Orientation to the new comers .

4.4 Distribution of Study materials and kits .

4.5 Group allocation for various activities .

4.6 Placement in Classes4.7 Attendance and Discipline monitoring .

4.8 Parent support group formation / Parent- Teacher meets

4.9 Performance records maintenance and distribution.

15




RESOURCE MANAGEMENT PROCESSES :

1.0 Human resources :

1.1 . Staff recruitment processes

1.2 Roles and responsibilities of staff

1.3 Training needs of the staff

1.4 Teachers Training program – Contents and schedule

1.5 Staff retention and sustenance

1.6 Staff welfare scheme and its effectiveness.

1.7 Staff performance appraisal system

1.8 Performance based promotion and incentives scheme

16





2.0 Infrastructure and Facilities :

2.1 Land and Building

2.2 Class room with facilities2.3 Food for Students

2.4 Facilities for Staff

2.5 Library and Learning centers

2.6 Computer and related facilities

2.7 Utilities , Transport , Logistic facilities

2.8 School Rules and regulations17





3.0 Technology and Teaching methodology :

3.1 Various methods adopted

3.2 Measurement of Effectiveness of Learning

3.3. Measurement of effectiveness of Teaching

3.4 Computer aided Teaching and Learning

processes .

3.5 Lesson planning techniques and Delivery

elements .

18





4.0 Safety and Security system :

4.1 . Safety for all inside the premises

4.2. Safety for Students while

coming to and going from School4.3 Emergency and Exigency planning

4.4. Contingency measurements

4.5 Mass Communication systems4.6 Parent Quick reach methods

4.7 Visitors monitoring system

4.8 Technology used for Safety and Security19



ISO Certification for SchoolsQMS IMPROVEMENTS :

Corrective actions , Preventive actions :1. Complaints analysis mechanism

2. System pitfalls analysis mechanism

3. Bench marking for excellence

4. Creation of Case study library .5. Planning group for

preventive actions

6. Effective in house communicationand publicity

7. Retraining of staff and employees

8. Continuous training plans .

20




Customer satisfaction measurement system:

1. Student’s feedback on Lessons ,

Classes , Teaching methodology

1. Analysis of School examination results

2. Parents feedback on School’s performance

3. Staff, Employees feedback on Improvements

4. Comparitive study on School performance

with other schools and national/ state ranking.

5. Subject wise rank status on performance

6. Appearance of students for common examinations7. Feedback from ALUMNITES of the school

8. Analysis of IQA results

9. Periodic in house surprise check ups

21

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How to go about on the ISO PREPARATION ?

Form theSteering

committeeexclusivelyfor QMS &form theQuality

Policy

Orient andTrain theSteering

committeeon ISO &form theQuality

Objectives

Plan thegantt chart

for theproject

implementation

Form theSteering subcommittees

with Steeringcommittee

members asleaders and

cover the max

staff .

Formulatethe

TEACHINGPROCESS

PLAN for theSchool

Develop forContext

diagrams foreach dept

Develop theQuality

Manual ,Procedures ,

Workinstructions

for QMS

Conduct the

PROCEDURE WALKTHROUGH by the

Walk through subcommittee and

finalize theProcedures and

work instructions

Form theINTERNALQUALITY AUDITteam and trainthem on IQA. ,Conduct IQA

Form the

MANAGEMENTREVIEWCOMMITTEE and

conductMANAGEMENT

REVIEWMEETINGS

CONDUCT MOCKAUDITS AND DO

THE CERTIFICATIONAUDIT .

22




INTERNAL QUALITY AUDIT :

PROCEDURE :

1. Identify the IQA

Auditors

2. Plan the IQA Auditors

Training program

3. Conduct 2 days IQA

Auditors Trainingprogram

4. Conduct the test of

IQA

6. Plan and schedule the

IQA for the quarter

5. Award certificates

8. Raise and Close NCs with

Corrective and preventive

actions .

7. Conduct the Internal

Audits for the departments

Internal

Quality

Audit

The IQA Audit training

certificates can be

issued from our

SINGAPORE Office. 23

f f h l




Our scope of consultancy :

1. Ours is TRAINING led CONSULTANCY . We would train theSteering committee to train the sub committees to get totally

prepared for ISO .

2. We would make the staff to prepare the QUALITY MANUAL ,

PROCEDURE MANUAL , WORK INSTRUCTIONS MANUAL so thatthey themselves can manage the QMS .

3. We will conduct the MOCK AUDIT and assist fully during the

certification Audit .

4. We would support you in finalizing the Certification AuditingBody for ISO certification .

5. On request we would support you for the Survillience audit

which follows the certification Audit every year .

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ISO C ifi i f S h l



ISO Certification for SchoolsNormal Time frame for ISO preparedness for

Schools :1 Forming Steering committee , Quality Policy , Quality Objectives 1 week

2 Orientation on ISO to Steering committee 2 weeks

3 Forming the Steering sub committees 1 week

4 Launching ISO preparations , Publicity 1 week

5 Framing the Quality Procedures nearly 20 4weeks

6 Procedure walk through of all the 20 Procedures 8 weeks

7

8

9

10

11

12

Preparation of Quality Manual

Forming the IQA audit team

Training the IQA Auditors in batches

Conducting the IQA -Dept wise

Mock Audit

Certification Audit

Total ( minimum ) + or – 4 weeks .

4 weeks

1 week

2 weeks

12 weeks

1 week

1 week

38 weeks

25

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ISO Certification for SchoolsOur Contact Address :

CEO PVT LTD .,37/18 , Dr. Gurusamy road, 1 St Floor , Chetpet ,

Chennai – 600 031 .

Tel: 044-26421306 , 307 , 308 , 309 , 310

Website : www.exploreceo.com

Contact : Mr. Deen - +919448193270

Mr. C.Eashwer – +919600000626 , +919444956432Mr. Bobby - +919444381240

[email protected]

eashwer murthi@gmail com 26

http://www.exploreceo.com/

mailto:[email protected]




http://www.exploreceo.com/