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ISP Focus Area 4 Information System
@
16 – 17 April 2012
Intekma Resort & Convention Center Shah Alam, Selangor, Malaysia
Bengkel Penyediaan Pelan Strategik IT Universiti Fasa 1 Organized by InfoTech Office
ISP Universiti 2013-2017 Application Assessment
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Application Assessment
To be filled by Application System Representative:
Instruction: The questionnaire consists of two sections. In each section, you will be asked to respond to a series of statements. Please provide answer for every question, if possible. You are encouraged to provide additional comments where you feel it would clarify your response. Space is provided for that purpose. Thank you for your help and cooperation
Application System
1. Department Name
2. Name
3. Position/Role
4. Contact Number
5. Date
ISP Universiti 2013-2017 Application Assessment
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SECTION 1 For the following, please provide the assessment by marking the appropriate answer. Some questions need you to provide additional answers. If you require more space please attach extra paper with your comments numbered. NOTE: Please fill a copy for each system. 1.1 System/Application
Name
1.2 System short name
1.3 Version
1.4 System Owner
1.5 Release Date
1.6 Background of the system
1.7 System Status o Currently being used
o Being used but some function/component/module does not
meet user expectation/requirement
o Client Server
o To be enhanced
o Not used anymore
o Others, please specify _________________________________
1.8 Who are the users of the system?
1.9 What is the objective(s) of the system?
1.
2.
3.
4.
5.
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1.10 Please provide the main function of the system.
1.11 What are the resource requirements to maintain this system?
Technical Resources: 1. 2. 3. 4.
Human Resources: 1. 2. 3. 4.
1.12 Application Category
o Access Channel
Access Channel provide a way for an organization to provide a consistent look and feel with access control and procedures for multiple applications, which otherwise would have been different entities altogether. e.g. Web Portal
o Analytical System
Is a type of management information system intended to facilitate and support the information and decision making needs of senior executives by providing easy access to information relevant to meeting the strategic goals of the organization e.g. EIS, DSS
o Transactional System
Refers to a class of systems that facilitate and manage transaction-oriented applications, typically for data entry and retrieval transaction processing e.g. STARS, FAIS etc.
o Others, please specify ____________________
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1.13 System Architecture o Web Based
o Client Server
o Mobile
o Stand Alone
o Others, please specify ____________________
1.14 Please provide the diagram of system architecture for this system Systems architecture is the conceptual design that defines the structure and/or behavior of a system
1.15 Do you think this system is supporting Strategic Process of your organization?
o Yes o No
If yes, determine the coverage
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
1.16 What are the Strategic Functions/ components Offered? (Answered by business process owner)
1.
2.
3.
4.
5.
1.17 What is the application system impact to the business strategy? (Answered by business process owner)
o High
o Moderate
o Low
o None
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1.18 Level of dependency of this application to other application processes
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
If less than 25% please specify why
1.19 Is Strategic Benefits Realized from using the system (Answered by business process owner)
o High
o Moderate
o Low
o None
1.20 Usability
a) Proportion of online process vs. manual process? (Answered by business process owner)
Online : % Manual : %
b) Rate the fit level of this application to your business process? (Answered by business process owner)
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
c) How much do you think the system should be improved?
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
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d) What is the degree of improved collaboration between teams or department within your department when using the system? (Answered by business process owner)
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
If less than 25% please specify why
1.21 Reliability The ability of the system to perform and maintain its functions in routine circumstances, as well as hostile or unexpected circumstances.
a) Please rate this application reliability level
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
If less than 25% please specify why
b) What is the average time the application system recovers from each error?
o Less than 1 day
o More than 1 day but less than 7 days
o More than 7 days but less than 1 month
o More than 1 month
c) What is the frequency of errors for this application system?
o Every day
o Every week
o Every fortnightly
o Once a month
d) What is the average time the application system recovers from each total failure?
o Less than 1 day
o More than 1 day but less than 7 days
o More than 7 days but less than 1 month
o More than 1 month
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e) What is the frequency of total failure for this application system?
o Every day
o Every week
o Every fortnightly
o Once a month
f) What is the accumulated total downtime for this system in one year? Downtime refers to a period of time or a percentage of a timespan that a system is unavailable or offline.
o Less than 1 day
o More than 1 day but less than 7 days
o More than 7 days but less than 1 month
o More than 1 month
1.22 Supportability
a) Type of support o Internal (In-house support)
o External (Joint Support)
o Outsource (with SLA)
o Outsource (without SLA)
b) Degree of support level (answer if applicable)
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
If less than 25% please specify why
c) Investment Cost o Development – RM
o Maintenance – RM
o Upgrade – RM
1.23 Extent of troubleshooting utility program used
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
If less than 25% please specify why
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1.24 Database Used Database is the repository product that stores the data
o IDMS
o RDBMS
o ASCII
o Others , please specify
1.25 Development
a) Development Approach
o In-house
o Outsource
o Joint Venture
b) Programming Language used to develop the application
o ColdFusion
o Microsoft Visual Basic
o C++, C#
o Java
o PHP
o XML
o Others , please specify
____________________________________________ c) Development Tools
used to develop the application Development tools is the product that was used to develop this system such as Microsoft Visual Studio
o Adobe Dreamwaver
o Microsoft Visual Studio (VB, C++, C#)
o Rational Rose
o Eclipes (Java)
o Oracle JDeveloper (Java)
o Others , please specify
____________________________________________
d) Degree of system development standards used to develop and maintain the application.
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
If less than 25% please specify why
1.26 Security
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a) Does the information residing in the application are classified or ‘terperingkat’
o highly classified
o moderately classified
o minimally classified
o not classified
b) Level of security profiling
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
If less than 25% please specify why
c) Does this application data encrypted?
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
If less than 25% please specify why
d) Level of system security coverage
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
If less than 25% please specify why
e) Does the system integrate with other application
o Yes o No
If yes please go to question f) other else proceed to question g)
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f) Degree of information secured and maintainable throughout integration
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
If less than 25% please specify why
g) Does this system is protected by IDP/IPS (Intrusion Detection Protection System)?
o Yes
o No
h) Does this system is protected by Anti Virus tools
o Yes
o No
i) Degree of Anti Virus managed for this application
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
If less than 25% please specify why
j) Awareness level of government security compliancy
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
If less than 25% please specify why
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k) Degree of compliancy with Dasar Keselamatan ICT
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
If less than 25% please specify why
l) Does the current security profile is efficient to protect the system?
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
If less than 25% please specify why
m) Level of audit trail for this application
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
If less than 25% please specify why
1.27 Information Sharing
a) Level of inter-system integration for this application
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
If less than 25% please specify why
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b) How many integration points do this system has with other systems?
Please provide further details here.
c) Please provide critical information that you think required for you that is located in other application (Answered by business process owner)
1.
2.
3.
4.
5.
d) The degree of importance for cross functional information sharing (Answered by business process owner)
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
If less than 25% please specify why
e) Is the coverage of current integration fulfill the need of business process? (Answered by business process owner)
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
If less than 25% please specify why
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f) Is the current networking infrastructure is able to support integration
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
If less than 25% please specify why
g) Degree of decision making that depends on information from other application (Answered by business process owner)
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
If less than 25% please specify why
1.28 Performance To measure the experience of real users in the use of an application in production by the amount of useful work accomplished by a computer system compared to the time and resources used
a) Degree of application performance is acceptable?
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
If less than 25% please specify why
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b) Level of expected improvement in performance
o more 75%
o between 50% to 74%
o between 25% to 50%
o less than 25%
If more than 75% please specify why
c) Identify factors mostly affecting the performance of this application (Answered by business process owner)
1.
2.
3.
1.29 Others Suggestion for improvement
