ISPs | TELCOS | BROADBAND

TM

www.24onlinebilling.com

MULTI-TENANTINTERNET CLOUD

SOLUTION

DATA CACHING & VIDEO STREAMING

CUSTOMERRELATIONSHIPMANAGEMENT

INTERNET BILLING & SUBSCRIBER MANAGEMENT

ISPs | TELCOS | BROADBAND INTERNET ACCESS MANAGEMENT SOLUTIONS

www.24onlinebilling.comEmail: [email protected]

TM

• Custom Denied Message per Web Category

• Web Categories : Default (37+)

• Safe Search Enforcement for Bing

• Protocols supported: HTTP, HTTPS

Web Filtering

• Block Domains and Ports

• Block Malware, Adult sites

• Profile Management

• Trouble Ticketing

• Sales Management

• CRM Dashboard

CRM

• Customer Verification

• Field Management

• User level alert & Notification

• Collection Management

• Lead Management

Authorization

! MAC Based Auto Login

! Supports Oracle Database

! 802.16d & 802.16e Compatible! PAP/CHAP/EAP-TLS, EAP-TTLS support! Offers inbuilt Database

Access Management

Authentication

Features

Inbuilt RADIUS Server

! Login through mobile app/PPPoE/web-based! Based on username and password! Interoperability

! Based on MAC and IP address! Re-Authorization Functionality

Bandwidth Management

! Committed and Burstable Bandwidth

! Bandwidth capping using firewall rule

! On hours, days, data transfer

! Account ID based User Credentials

! User Management Based Reports

Accounting

! Individual and Shared Bandwidth Quota

! Priority based bandwidth & contention ratio

Subscriber Management

! Create|Activate|Suspend|Renew|Archive Users

! User My Account! User Account Wallet

! Tiered Bandwidth Management

Package Management! Prepaid & Postpaid packages! Create Hourly and Day based plans

! Bandwidth Scheduling & Fair Usage Policy

! User Life Cycle Management

Internet Billing! Data Billing! Peak & Off-peak Billing! Pulse Based Rating! Pre-paid and Post-paid Billing

! Advance Renewal System (ARS)

! Registration, Renewal & Topup packages

! Auto Renewal System

! Franchisee Based: Package | Vouchers | Invoice | MIS Reports

! Allow Billing Grace Periods

Coupon Management*

! Discount facility on both Package level & User Level

! Charge overwriting on Post Paid Billing

! System generated username & passwords! In-built Ezprint printer configuration

! Create Single or Multiple Franchisee Operators

! Currency Converter Facility

! Tax, Ancillary and Discount Facility

! Customizable Multi-Service Invoice Template

! Franchisee Based Payment Tracking

! Create Package & Zone wise Coupons

! Create Multiple Franchisees In Network

! Branding & Customizable Coupon Templates

! Facilitates Online Coupon Purchase

! Pin Aging - Coupons with expiry date

Franchisee Management*

! Instant coupon generation in printable formats

Attractive & User Friendly Admin Interface

! Rich look and feel of admin GUI! Multi-lingual GUI option

! Offers complete log of SMS sent

! Frequently used options

! Easy Control & Configuration Options

! Demographic Field Option

High Availability*

! Avoids Data Loss and Downtime

! Offers High Availability Active-Passive Mode

! Comprehensive Dashboard Format

Alert Management

! Detect Failure and Redirect Traffic to Secondary Server

! Alert users on bandwidth switch over

SMS Based Alerts*

! Manage, Try and Create Facility

Email Based Alerts

! Send message at different events – Register/Renew/Login/Logout etc

! SMPP Support

! Integrated with 20+ SMS gateways

! Event based customizable email templates

! Dunning (Configuration Dynamic Templates & forward various level of alert Messages over Mail)

! Facilitates different message templates

! Click-n-Configure SMS Gateway

! Schedule alerts for renewal/package expiry

Pop-up window for Live Users! Alert users in-case of login/logout/package

expiry etc

! Bill payment and promotional message

! Pop-up live message for network or technical problems

Multiple Gateway Load Balancing*

! Create Page for SMS OTP based login! User Self Registration

! SNAT Management*

Captive Portal Capabilities! Create Customizable Login Pages – HTTP enabled! Device Based Login Pages – Mobile/Laptop! BYOD Support! Social Media Based Authentication

! Promotions and Branding options

! High Connectivity Even During Peak Hours! Immediate Failure Detection! Intelligently Redirect Traffic to Active Gateways

System Management! IP Pool Management! DHCP and DNS! SmartNat*

! Weight Based Round Robin Traffic Balancing

! Supports Multiple ISP Links

! Console & Secured Access (SSH)! Diagnostic Tools

! Syslog Configurations! Swift User Migration Facility

! Demographic Field Option

! Data backup and restore

! Factory Reset

! Basic Firewall System! Walled Garden

! Network packet capture option for admin! Deployment Modes – Access Gateway | AAA |

Standalone

! Network Management Options

! Facilitates online payment receivables

Reporting

! Realtime Pin Reports! HTTP/HTTPS Usage Log

! Change Password Options

! Ticketing System Integration! API Based Integration

! Integrated with 24online payment tracking

! Diagnostic and System Health Check Tools

! CRM Integration

Administration! Role Based Multiple Level Administration –

Console & Admin GUI (ACL)

! Reports in CSV/Printable/Graphical/PDF

! Multi-functionality Dashboard Facility

! Flexible to integrate with any payment gateway

! Ease of admin interface

! NetKapture*| Weblogger* | Syslog Integration

! Admin GUI Usage Log - Audit Reports*

Third Party Integrations*

! MIS & BI Reports

! Integrated with 15+ secured payment gateways

! Quick configuration options

Payment Gateway*

• All video type file supported

• Video-Ad at the time of login/logout

Video Ad on Captive Portal• Video-Ad scheduling for HTTP traffic

while browsing

Upto 100K + Users concurrency in RADIUS & Upto 10GBPS throughput in NAS



TM

Customer Relation Management Solution

CRM is a basic need of all organizations for customer details and work flow management. With the increasing demand in the market

for CRM and Trouble Ticketing features, 24online is now powered with 24online CRM and 24online Trouble ticketing solutions. The

latest CRM features from 24online are integrated with the existing 24online SMS solution which enables you to enhance your

business operations and performance. You can find many CRM options in the market, but most of the CRM solutions are designed

for generic usage, whereas 24online CRM solution is specially designed and developed for ISPs, considering their business

operations and processes.

In the multi-vendor environment, 24online tends to offer you a comprehensive ISP solution which includes Service Management

System (SMS) and CRM solutions on the same platform. Apart from saving your time, resource and cost, 24online CRM also comes

with a bundle of tailored features. From lead generation to service installation, customer management to business workflow

management, trouble ticket generation to customer self-care portal, you can also generate customized reports for business

analysis and betterment.

Overview

Network Diagram

Email: [email protected]

Support for varied network topologies

Integrated BSS/AAA and Access Gateway in a

single box

Industry-standard andAPIs

Ease of integrationwith third party system

RAS

PMS

CRM

CRM

© Change User Package and Status

© Search live user details

Admin Mobile App

© User Registration and Renewal

© Reset Password

© Search User and Edit user details

© Status for different services and hard-disk

© Current day user count, user count by status report,

and revenue report

© System information

Admin & User Mobile App

© View payment history, password and usage details

© Contact ISP support team and generate tickets for

queries

© Access My Account through mobile app

User Mobile App

© Modify, renew, and purchase internet package

© Users can login through app to access Wi-Fi

TM

© Edit / Delete Manage Users

Profile Management**© Create User Types

© Assign Access Control

© Customer Acquisition Form (CAF) Support

© Build Customer Contact Information

Lead Management**

© Maintain Uniformity of Customer Information

© Lead Status Reports

© Align and Allocate Leads

© Import or Export Customer Information

© Churn-out Sales Ready Contacts

© Lead Status Details

Sales Management**

© Target potential customers

© Focused Sales Approach

© Opportunity Reports

© Unique order ID for tracking

© Complete reporting of orders

© Check feasibility

© Capture Customer Orders

Field Management**

© Edit or Update customer order details

© Add or access customer documents

© Customer account bound with sales executivesCustomer Verification & Collection Management**© Design, implement and evaluate business workflow

© Verify customer documents and payment

© Payment collection management

© Track due and advance payments

© Activate | Suspend | De-active Users

© Different types of issue registered reports

© Allocate, escalate and close tickets from TT

Trouble Ticketing

© Associated with customer my account

© Generate tickets via email, call and online form

© Track, detect, report and resolve issues

© Unique ticket ID generated to track tickets

© Periodical reports of issues registered

© Interactive dashboard with frequently used menus

© Add/remove widgets as needed

CRM Dashboard**

© Real-time control panel

© View graphs and reports from control panel

App Screenshots

Features



TM

Multi-Tenant Managed Internet Cloud Solution

There can be multiple users in different networks, but 24online is smart enough to identify the network, user and usage details of the

user and accordingly authenticate or perform accounting of the users. With the help of this features, ISPs can offer more than just

bandwidth and on-board existing customer base with new offerings. It opens a completely new segment for the ISPs to tap and

generate more revenue.

24online has designed a Multi-Tenant Solution which is deployed at the centralized NOC of the internet service providers. With

built-in AAA and Access Gateway functionalities, 24online also enables the features to support multiple networks (hotels, hotspots,

universities, airports, etc.) on the same platform.

Overview

Key Bene�ts


Innovative Business Models

ISPs has enhance their business reach among the enterprise, hospitality and hotspot customers with unique offerings. The

innovative business model also enhances the experience of property owners as the entire management of the services and

components ensured by the operator.

Additional revenue generation platformThe business model helps in adding new revenue generation platform from the operator as well.

With the solution partnership with 24online, operators have much more to offer than just the bandwidth and internet facilities.

Increase Business Reach and Enhance Customer Experience

Network Competency and Quality of ServiceIntegrating with the right solutions and products in the market like 24online, operator get the best in class features, functionality and

support round the clock. If there are any customization or additional features required for large scale deployment then the open

architecture of the solution is capable of supporting it.

Network ArchitectureInternet

ISP NOC

TM

Major Multi-tenant Features

Separate Interface

Regardless of which segment the hotspot network is from, 24online is capable of catering to all the

major networks using its AAA functionalities. It will map the network and its users, and accordingly

authenticate them to allow secured traffic.

Hotspot admin can manage their users individually using the user management interface. The entire

details of users, usage and business pertaining to specific network can be availed from the feature.

Robust AAA Functionalities

User Management

Voucher Management

24online has been designed to offer uninterrupted services to its customers by which ISPs can use two

links to provide the bandwidth using the solution. In case if any one link fails due to network failure then

the system smartly routes the traffic through another link.

Each hotspot network on-boarded on the 24online platform will be provided with a separate interface

using which they will be able to manage their users, network and business.

In addition, 24online also helps in managing the bandwidth of the network through different types of

policies and internet packages that will result in optimization of the existing bandwidth pipe.

Load Balancing

Websurfing Logger & Netkapture

Advanced Bandwidth Management

Complying with the rules and regulations of the government, 24online captures the usage logs and

network requests sent and received through the on-boarded networks. This data is highly useful for

business and network understanding.

Third Party Integrations24online is integrated with PMS, LDAP, AD, CRM, BRAS, BNG, Access Gateways like Mikrotik and

various other network components that enables seamless provisioning process.

Web Filtering

ISPs can enhance the user friendliness a step ahead by designing and branding the vouchers as per the

hotspot network and distribute among their customers with a rate card.

Enhancing a step ahead of captive portal services in the system, now 24online administrators will be

able to splash video ads to end users while they are accessing internet. As an Internet Service Providers

(ISPs) or Hotspot owners you have a large audience platform which can be utilized to promote brands

and enterprise services through ads.

24online launches Web filtering feature which enables network admin to block user traffic to 37

categories of websites from HTTP and HTTPs traffic. The denial message can be customized and

branded as per the business requirements. The internal category database will auto-updated and admin

can offer secured internet access to guests and users. It also supports safe search enforced by Bing.

Video Ad on Captive Portal



TM

Transparent HTTP & P2P Caching & Video Streaming

With the increasing number of traffic, devices and bandwidth consumption across the globe has led to measure the

performance of internet based on speed. Internet Service providers are struggling to match the bandwidth speed and

quality while ensuring the cost-effectiveness. In cut-throat-competitive market, it is imperative for service providers to utilize

advance and robust solutions that can enable operators to optimize bandwidth and at the same time offer higher bandwidth

to users.

24online Caching Solution is Highly Scalable Solution Offered from which can be deployed in any size network ranging from

1Gbps to 100Gbps. The unique feature of clustering multiple caching servers enables the solution to scale as per the

customer requirements. With the unique approach there is no need to change the server or the network topology with the

increase in the capacity resulting in quick Return of Investment (ROI).

Overview


Network Diagram

© The unique engine can also differentiate and identify MPLS &

VLAN traffic allowing the solution to be deployed in core network as

well as backbone network.

© It is equipped with latest state of art networking standards, and it

can handle virtually any type of network hardware, topology and

media ranging from 1Gbps ~ 100Gbps Fiber or Copper.

© The caching solution offers complete transparent caching and its

deployment requires no changes is in the existing network which

makes it a very versatile solution for any network whether small or

large.

© The caching solution features both In-Band and Out-Band

Monitoring & Manageability. The In-band Monitoring & Manageability

is done through Command Line and Out Band Monitoring is done

via Web.

© The solution is deployed on industry standard enterprise grade

hardware from Dell Inc or similar.

© It is also capable of DPI & intelligent packet parser & identifier

functionalities by which it can be customized to identify & report

spyware & other malicious contents in the operator's network.

© The solution works on fully transparent mode and supports all

industry standard transparent caching communication protocols.

© In case of any hardware or software failure the traffic is bypassed

within 2 sec resulting in virtually zero downtime to the network and

traffic.

© The caching solution has dynamic caching table which monitors

and maintains the freshness of the data with zero lag time.

© As soon as the content of the source website changes, solution

intelligently updates its own database with the updated contents.

© The process of updating the database with the fresh contents

works in real-time mode resulting in low latency and low bandwidth

consumption.

© The hardware used in the solution is enterprise grade hardware in

high availability mode which ensures 99.999%.

24online Caching Features

Clientele

[email protected]

+91-79-61562600

TM


Registered Office Center of Excellence

24online Info Technologies Private LimitedAdvantage Tower, 1st Floor, EN-27, Sector 5, Salt Lake, Kolkatta-700091

24online Info Technologies Private Limited502, 5th Floor, Silicon Tower, Off. C.G Road,Ahmedabad-380006. India.

Toll Free: 18002588099,

India: +91 796156 2600-Ext-2008

+91 9909045352

Africa: +254786579240

ME: +254738692764

APAC: +919727746643

Documents

ISPs | TELCOS | BROADBAND